Customer Service Market Research
When you start a business, you have likely done your research, run the numbers and analyzed the costs and outcomes. That shouldn't stop once your business is up and running, and customer service relies on market research to give your customers what they need.
At ABC Marketing Services, we work for your business, providing quality customer service in English and Spanish, all based on the numbers we run. We don't use your company to test new theories out, we used tried and true techniques, backed by our market research to increase the business your company receives.
Build Your Business
ABC Marketing Services builds your brand by understanding the market you are in, and what you need to succeed. Recent studies have found that by increasing customer retention rates by merely 5 percent your business can benefit anywhere from 25-95 percent.
We retain these customers by surveying the market, and using pre-existing information to understand what it takes to make customers happy. Customer loyalty is what sets similar services apart, and your call team and customer service professionals are the front lines.
At ABC Marketing Services, we provide customizable plans for market research but always start with:
- Understanding your target audience
- Identify key competition
- Track overall satisfaction over multiple mediums
- Pinpoint areas that need improvement
- Rethink, and update strategies
Our market research guides all of our customer service actions and responses, ensuring you are getting more than you paid for.
Be A Trend Setter, Not a Fast Follower
One reason to utilize customer service market research is to put your business at the top of the trendsetting pack, instead of letting other companies lead the way. At ABC Marketing Services, we do not want our clients to be fast followers, we are dedicated to utilizing our research to set our clients apart.
Our customer service market research teams work around the clock to provide you with the most up to date customer services information and trends so you can decide what is right for your company before its too late.
Data Doesn't Lie
At ABC Marketing Services, we run all information by our clients, letting them make the decisions for our call teams. We work by the numbers, and numbers don't lie. If we have a method that works, we continue to use it, but we never hold onto dying trend if we find something better.
Our market research helps our business by improving our customer service options, and in turn, helps clients business by providing quality customer service and keeping the cycle of profit going.
Use ABC Marketing Services For Your Business
Get a leg up on your competition by providing customer service that counts. Contact us today for premium customer service options and pricing.