MEDIA ENTERTAINMENT

  • Company Types: TV networks, Streaming services, Gaming companies
  • ABC Marketing Services is a leading call center and technology company with two large centers in Belize, CA. Agents have excellent English, and Spanish is also an option.
  • We offer comprehensive packages to help businesses improve customer service and generate sales or handle tech support and helpdesk in a scalable and cost-effective fashion. We provide quality multichannel voice, text, and email support, close to the US with pricing that is 40-50% off standard stateside rates. Working with ABC you can have a qualified agent working at an hourly rate that is less than the minimum wage in your area. Programs start at five to fifteen agents, contracts are month-to-month, and schedules are flexible.
  • Here are 10 services that ABC provides to media & entertainment companies to enhance profitability and customer engagement:
  • **Subscriber Support & Billing Inquiries**: Provide dedicated support for subscribers, addressing billing inquiries and ensuring a smooth customer experience.
  • **Content Moderation & Compliance Checks**: Manage content moderation efforts to ensure compliance with platform guidelines and community standards.
  • **Technical Support for Digital Platforms**: Offer technical assistance for users experiencing issues with streaming services, gaming platforms, or digital content access.
  • **Community Management & Engagement**: Foster community engagement by managing interactions on social media and forums, building a positive brand presence.
  • **Lead Generation for Subscriptions**: Implement outreach strategies to attract potential subscribers and promote subscription offers, increasing user acquisition.
  • **Feedback Collection & Analysis**: Gather feedback from users through surveys and calls to assess satisfaction and identify areas for improvement.
  • **Marketing Campaign Support**: Assist in executing marketing campaigns to promote new content, services, or events, reaching a broader audience effectively.
  • **Crisis Management & Communication**: Provide support during PR crises or technical outages, ensuring clear communication and timely assistance to affected users.
  • **Multilingual Support**: Offer services in multiple languages to cater to a diverse audience, ensuring effective communication and accessibility for non-English speaking clients.
  • **Data Analysis for Viewer Trends**: Conduct data analysis to identify viewer trends and preferences, providing insights that help shape content offerings.
  • These services can significantly enhance operational efficiency, improve client relationships, and ultimately lead to increased profitability for media and entertainment companies.
  • Fifteen percent of our staff are dedicated managers, supervisors, analysts, recruiters, and trainers. Agent attrition is low, and most clients have worked with us for over three years with great results. At ABC, all staff and agents are employees, and we have a "Best Place to Work" program designed to improve program performance by creating the very best work environment.
  • Besides these call services, we also offer Business and Consumer Sales Leads. The ABC technology team has reverse-engineered the major search algorithms and can provide daily streams of targeted "In-Market sales leads" to your inbox or via the call center for prequalification and transfer. These are "opt-in" individuals that show “real sales intent” – which means they have been looking for media and entertainment services and have clicked on some ad or contact form indicating their interest to be contacted.
  • We do this by coupling our technology with proprietary databases of over 280m+ US individuals, 92% of devices, and 100+ billion buying signals tracked daily. In most cases, the results are amazing.
  • To conclude this short presentation, if you need a quality partner to help you grow your inbound or outbound call effort or want to generate true-intent sales leads, please consider ABC Marketing Services. Our client testimonials attest to the wonderful experience of working with ABC and how the partnership has contributed to their business growth.
  • Please check our LinkTree - https://linktr.ee/abcmarketingservices. We are excited to hear more about your requirements. Please take a moment to schedule a quick call using the calendar link - https://calendarhero.to/meetwithGaryLumsden.