HOSPITALITY TRAVEL

  • Company Types: Hotels, Travel agencies, Airlines
  • ABC Marketing Services is a leading call center and technology company with two large centers in Belize, CA. Agents have excellent English, and Spanish is also an option.
  • We offer comprehensive packages to help businesses improve customer service and generate sales or handle tech support and helpdesk in a scalable and cost-effective fashion. We provide quality multichannel voice, text, and email support, close to the US with pricing that is 40-50% off standard stateside rates. Working with ABC you can have a qualified agent working at an hourly rate that is less than the minimum wage in your area. Programs start at five to fifteen agents, contracts are month-to-month, and schedules are flexible.
  • Here are 10 services that ABC provides to hospitality & travel companies to enhance profitability and customer engagement:
  • **Reservation & Booking Management**: Efficiently manage reservations and bookings for hotels, travel agencies, and airlines, ensuring accuracy and customer satisfaction.
  • **Customer Inquiries & Complaints Handling**: Provide dedicated support for customer inquiries and resolve complaints promptly, enhancing the overall guest experience.
  • **Travel Itinerary Planning**: Assist customers in planning their travel itineraries, including accommodations, activities, and transportation, creating tailored experiences.
  • **Loyalty Program Management**: Implement and manage customer loyalty programs to encourage repeat business and enhance guest retention.
  • **Lead Generation & Marketing Support**: Employ targeted outreach strategies to attract new customers and promote special offers, increasing bookings and sales.
  • **Feedback Collection & Analysis**: Gather feedback from guests through surveys and calls to assess satisfaction and identify areas for improvement.
  • **Emergency Support Services**: Provide support during travel emergencies, offering assistance and solutions to ensure customer safety and satisfaction.
  • **Multilingual Support**: Offer services in multiple languages to cater to a diverse clientele, ensuring effective communication and accessibility for non-English speakers.
  • **Upselling & Cross-Selling Opportunities**: Train agents to identify opportunities for upselling and cross-selling additional services, improving revenue per customer.
  • **Social Media Engagement**: Manage customer interactions on social media platforms, responding to inquiries and fostering a positive brand image.
  • These services can significantly enhance operational efficiency, improve client relationships, and ultimately lead to increased profitability for hospitality and travel companies.
  • Fifteen percent of our staff are dedicated managers, supervisors, analysts, recruiters, and trainers. Agent attrition is low and most clients have worked with us for over three years with great results. At ABC, all staff and agents are employees, and we have a "Best Place to Work" program designed to improve program performance by creating the very best work environment.
  • Besides these call services, we also offer Business and Consumer Sales Leads. The ABC technology team has reverse-engineered the major search algorithms and can provide daily streams of targeted "In-Market sales leads" to your inbox or via the call center for prequalification and transfer. These are "opt-in" individuals that show “real sales intent” – which means they have been looking for travel services and have clicked on some ad or contact form indicating their interest to be contacted.
  • We do this by coupling our technology with proprietary databases of over 280m+ US individuals, 92% of devices, and 100+ billion buying signals tracked daily. In most cases, the results are amazing.
  • To conclude this short presentation, if you need a quality partner to help you grow your inbound or outbound call effort or want to generate true-intent sales leads, please consider ABC Marketing Services. Our client testimonials attest to the wonderful experience of working with ABC and how the partnership has contributed to their business growth.
  • Please check our LinkTree - https://linktr.ee/abcmarketingservices. We are excited to hear more about your requirements. Please take a moment to schedule a quick call using the calendar link - https://calendarhero.to/meetwithGaryLumsden.