GOVERNMENT PUBLIC SECTOR

  • Company Types: Municipal offices, Licensing agencies, Public service hotlines.
  • ABC Marketing Services is a leading call center and technology company with two large centers in Belize, CA. Agents have excellent English, and Spanish is also an option.
  • We offer comprehensive packages to help businesses improve customer service and generate sales or handle tech support and helpdesk in a scalable and cost-effective fashion. We provide quality multichannel voice, text, and email support, close to the US with pricing that is 40-50% off standard stateside rates. Working with ABC you can have a qualified agent working at an hourly rate that is less than the minimum wage in your area. Programs start at five to fifteen agents, contracts are month-to-month, and schedules are flexible.
  • Here are 10 services that ABC provides to government & public sector organizations to enhance profitability and customer engagement:
  • **Citizen Support & Helpline Services**: Provide dedicated support for citizens through helplines, addressing inquiries and directing them to appropriate resources.
  • **Document Processing & Records Management**: Streamline the processing of documents and manage public records efficiently, ensuring accuracy and accessibility.
  • **Tax & Benefit Inquiries Handling**: Assist citizens with inquiries related to taxes and benefits, providing clear information and support to navigate processes.
  • **Appointment Scheduling & Registrations**: Manage appointment scheduling for various public services and handle registration processes to ensure efficient service delivery.
  • **Public Information Campaigns**: Facilitate outreach initiatives to inform the public about important services, updates, and changes in regulations.
  • **Feedback Collection & Analysis**: Gather feedback from citizens through surveys to improve services and address community needs effectively.
  • **Compliance & Regulatory Support**: Assist in ensuring compliance with government regulations and public policies, helping agencies maintain accountability.
  • **Crisis Management & Emergency Response**: Provide support during emergencies, ensuring timely communication and assistance to affected citizens.
  • **Multilingual Support**: Offer services in multiple languages to cater to diverse communities, ensuring effective communication and accessibility for non-English speaking individuals.
  • **Training for Public Sector Staff**: Provide training resources for government employees on customer service best practices and technology utilization.
  • These services can significantly enhance operational efficiency, improve client relationships, and ultimately lead to increased profitability for government and public sector organizations.
  • Fifteen percent of our staff are dedicated managers, supervisors, analysts, recruiters, and trainers. Agent attrition is low and most clients have worked with us for over three years with great results. At ABC, all staff and agents are employees, and we have a "Best Place to Work" program designed to improve program performance by creating the very best work environment.
  • Besides these call services, we also offer Business and Consumer Sales Leads. The ABC technology team has reverse-engineered the major search algorithms and can provide daily streams of targeted "In-Market sales leads" to your inbox or via the call center for prequalification and transfer. These are "opt-in" individuals that show “real sales intent” – which means they have been looking for public services and have clicked on some ad or contact form indicating their interest to be contacted.
  • We do this by coupling our technology with proprietary databases of over 280m+ US individuals, 92% of devices, and 100+ billion buying signals tracked daily. In most cases, the results are amazing.
  • To conclude this short presentation, if you need a quality partner to help you grow your inbound or outbound call effort or want to generate true-intent sales leads, please consider ABC Marketing Services. Our client testimonials attest to the wonderful experience of working with ABC and how the partnership has contributed to their business growth.
  • Please check our LinkTree - https://linktr.ee/abcmarketingservices. We are excited to hear more about your requirements. Please take a moment to schedule a quick call using the calendar link - https://calendarhero.to/meetwithGaryLumsden.