- Company Types: Insurance firms, Investment companies, Loan providers.
- Introduction: ABC Marketing Services is a leading call center and technology company with two large centers in Belize, CA. Agents have excellent English, and Spanish is also an option. We offer comprehensive packages to help businesses improve customer service and generate sales or handle tech support and helpdesk in a scalable and cost-effective fashion. We provide quality multichannel voice, text, and email support, close to the US with pricing that is 40-50% off standard stateside rates. Working with ABC you can have a qualified agent working at an hourly rate that is less than the minimum wage in your area. Programs start at five to fifteen agents, contracts are month-to-month, and schedules are flexible.
- Services for Financial Services & Banking:
- Customer Support & Account Management: Provide dedicated support for account inquiries, helping customers manage their accounts and resolve issues promptly.
- Loan Application Processing: Streamline the processing of loan applications, ensuring that all necessary documentation is collected and reviewed efficiently.
- Claims Processing & Verification: Manage claims submissions and conduct verification processes for insurance and financial claims, ensuring timely resolutions for clients.
- Fraud Detection & Risk Management: Implement robust systems for fraud detection and risk management, safeguarding the interests of both the company and its clients.
- Lead Generation & Client Outreach: Employ targeted outreach strategies to attract potential clients for insurance, investments, and loans, increasing business opportunities.
- Financial Education & Support: Provide resources and support to educate customers about financial products, helping them make informed decisions.
- Customer Feedback Collection: Gather and analyze customer feedback through surveys and calls to improve service quality and meet client needs effectively.
- Regulatory Compliance Support: Assist in ensuring compliance with financial regulations and standards, helping firms avoid penalties and maintain integrity.
- Multilingual Support: Offer services in multiple languages to cater to a diverse client base, ensuring effective communication and accessibility for non-English speaking clients.
- Crisis Management & Communication: Provide support during financial crises or high-stress situations, ensuring clear communication and assistance for affected customers.
- General Benefits: Fifteen percent of our staff are dedicated managers, supervisors, analysts, recruiters, and trainers. Agent attrition is low and most clients have worked with us for over three years with great results. At ABC, all staff and agents are employees, and we have a "Best Place
