• Company Types: Solar energy firms, Water & electricity providers, Gas companies.
  • Introduction: ABC Marketing Services is a leading call center and technology company with two large centers in Belize, CA. Agents have excellent English, and Spanish is also an option. We offer comprehensive packages to help businesses improve customer service and generate sales or handle tech support and helpdesk in a scalable and cost-effective fashion. We provide quality multichannel voice, text, and email support, close to the US with pricing that is 40-50% off standard stateside rates. Working with ABC you can have a qualified agent working at an hourly rate that is less than the minimum wage in your area. Programs start at five to fifteen agents, contracts are month-to-month, and schedules are flexible.

ENERGY UTILITIES

  • Services for Energy & Utilities:
    1. Customer Billing & Dispute Resolution: Efficiently manage customer billing inquiries and resolve disputes, ensuring timely and accurate billing processes.
    2. Outage Reporting & Support: Provide a dedicated line for customers to report outages and receive timely updates, enhancing customer satisfaction and trust.
    3. Appointment Scheduling for Service Requests: Streamline the scheduling of service appointments for installations, repairs, and maintenance, ensuring efficient use of resources.
    4. Account Management & Payment Collections: Manage customer accounts and oversee payment collections, ensuring timely payments and maintaining healthy cash flow.
    5. Customer Feedback Collection: Gather feedback from customers through surveys and calls to assess satisfaction and identify areas for improvement in service delivery.
    6. Lead Generation for New Services: Implement outreach strategies to attract new customers for additional services, such as renewable energy options or energy-efficient solutions.
    7. Technical Support for Services: Provide technical assistance for customers experiencing issues with their energy services, ensuring quick and effective resolutions.
    8. Educational Outreach & Awareness: Conduct educational campaigns to inform customers about energy conservation tips and new service offerings, promoting responsible usage.
    9. Multilingual Support: Offer services in multiple languages to cater to a diverse customer base, ensuring effective communication and accessibility for non-English speaking clients.
    10. Crisis Management Support: Assist in crisis communication during outages or emergencies, providing timely information and support to affected customers.
  • General Benefits: Fifteen percent of our staff are dedicated managers, supervisors, analysts, recruiters, and trainers. Agent attrition is low and most clients have worked with us for over three years with great results. At ABC, all staff and agents are employees, and we have a "Best Place to Work" program designed to improve program performance by creating the very best work environment.
  • Sales Leads: Besides these call services, we also offer Business and Consumer Sales Leads. The ABC technology team has reverse-engineered the major search algorithms and can provide daily streams of targeted "In-Market sales leads" to your inbox or via the call center for prequalification and transfer. These are "opt-in" individuals that show “real sales intent” – which means they have been looking for energy solutions and have clicked on some ad or contact form indicating their interest to be contacted. We do this by coupling our technology with proprietary databases of over 280m+ US individuals, 92% of devices, and 100+ billion buying signals tracked daily. In most cases, the results are amazing.
  • Call to Action: To conclude this short presentation, if you need a quality partner to help you grow your inbound or outbound call effort or want to generate true-intent sales leads, please consider ABC Marketing Services. Our client testimonials attest to the wonderful experience of working with ABC and how the partnership has contributed to their business growth. Please check our LinkTree - https://linktr.ee/abcmarketingservices. We are excited to hear more about your requirements. Please take a moment to schedule a quick call using the calendar link - https://calendarhero.to/meetwithGaryLumsden.