• Company Types: Online stores, Supermarkets, Fashion brands.
  • Introduction: ABC Marketing Services is a leading call center and technology company with two large centers in Belize, CA. Agents have excellent English, and Spanish is also an option. We offer comprehensive packages to help businesses improve customer service and generate sales or handle tech support and helpdesk in a scalable and cost-effective fashion. We provide quality multichannel voice, text, and email support, close to the US with pricing that is 40-50% off standard stateside rates. Working with ABC you can have a qualified agent working at an hourly rate that is less than the minimum wage in your area. Programs start at five to fifteen agents, contracts are month-to-month, and schedules are flexible.

E COMMERCE RETAIL

  • Services for E-Commerce & Retail:
    1. Live Chat & Phone Support: Provide real-time assistance to customers via live chat and phone, ensuring quick responses to inquiries and enhancing the overall shopping experience.
    2. Order Tracking & Returns Processing: Manage customer inquiries related to order status and facilitate returns processing, ensuring a smooth and hassle-free experience for shoppers.
    3. Upselling & Cross-Selling: Train agents to identify opportunities for upselling and cross-selling during customer interactions, maximizing average order value and boosting sales.
    4. Customer Loyalty Program Management: Implement and manage loyalty programs that reward repeat customers, encouraging brand loyalty and increasing customer retention.
    5. Lead Generation & Email Campaign Support: Assist in generating leads through targeted outreach and support for email marketing campaigns, enhancing customer acquisition efforts.
    6. Market Research & Trend Analysis: Conduct market research to identify consumer trends and preferences, providing insights that help businesses tailor their offerings.
    7. Customer Feedback Collection: Gather and analyze customer feedback to improve product offerings and service quality, ensuring client satisfaction and loyalty.
    8. Inventory Management Support: Collaborate with retail teams to monitor inventory levels and assist in restocking processes, minimizing out-of-stock situations.
    9. Social Media Engagement: Manage customer interactions on social media platforms, responding to inquiries and fostering a positive brand presence online.
    10. Multilingual Support: Offer services in multiple languages to cater to a diverse customer base, ensuring effective communication and accessibility for non-English speaking clients.
  • General Benefits: Fifteen percent of our staff are dedicated managers, supervisors, analysts, recruiters, and trainers. Agent attrition is low and most clients have worked with us for over three years with great results. At ABC, all staff and agents are employees, and we have a "Best Place to Work" program designed to improve program performance by creating the very best work environment.
  • Sales Leads: Besides these call services, we also offer Business and Consumer Sales Leads. The ABC technology team has reverse-engineered the major search algorithms and can provide daily streams of targeted "In-Market sales leads" to your inbox or via the call center for prequalification and transfer. These are "opt-in" individuals that show “real sales intent” – which means they have been looking for products online and have clicked on some ad or contact form indicating their interest to be contacted. We do this by coupling our technology with proprietary databases of over 280m+ US individuals, 92% of devices, and 100+ billion buying signals tracked daily. In most cases, the results are amazing.
  • Call to Action: To conclude this short presentation, if you need a quality partner to help you grow your inbound or outbound call effort or want to generate true-intent sales leads, please consider ABC Marketing Services. Our client testimonials attest to the wonderful experience of working with ABC and how the partnership has contributed to their business growth. Please check our LinkTree - https://linktr.ee/abcmarketingservices. We are excited to hear more about your requirements. Please take a moment to schedule a quick call using the calendar link - https://calendarhero.to/meetwithGaryLumsden.