Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Yuma, AZ

You don't have to be an all-A student from The University of Arizona Yuma near Yuma to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Yuma, AZ

The ABC Marketing Services Difference

For over 20 years, our call center company in Yuma, AZ has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Yuma, AZ

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at River Valley Estates in Yuma, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Yuma, AZ

Why Hire a Call Center Company in Yuma, AZ for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Yuma, AZ can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Yuma, AZ

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Yuma, AZ

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Yuma, AZ

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Yuma, AZ

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Yuma, AZ, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Yuma, AZ

Man burned, 2 firefighters hurt after massive fire engulfs Yuma business

YUMA, AZ (AZFamily) — Three people are hurt, including two firefighters, after a massive fire engulfed a Yuma business on Friday morning.According to Rural Metro Fire-Yuma County, the fire started around 9 a.m. near 13th Street and Engler Avenue. Due to the size of the blaze, Rural Metro requested help from the Yuma Fire Department and crews from both departments wo...

YUMA, AZ (AZFamily) — Three people are hurt, including two firefighters, after a massive fire engulfed a Yuma business on Friday morning.

According to Rural Metro Fire-Yuma County, the fire started around 9 a.m. near 13th Street and Engler Avenue. Due to the size of the blaze, Rural Metro requested help from the Yuma Fire Department and crews from both departments worked to contain it.

Rural Metro Battalion Chief Jeff Woodruff said that one firefighter was hospitalized with a muscular-type injury from moving a hose. The second firefighter twisted their ankle and refused hospitalization.

Chief Woodruff added that the man who was inside the business had severe burns.

Yuma Fire says there were multiple reports of brief power outages in the area. Arizona’s Family confirmed that the Yuma DMV lost power for only about 10 minutes and experienced minimal disruption.

The chief said that the public should not be concerned about fumes in the air at this time.

“Most of it’ll thin out before it gets anywhere near the public. This is industrial area, so there shouldn’t be any real hazard to anybody,” Woodruff explained. “For the firefighter’s safety, they do go in where its self-contained breathing apparatus.”

Rural Metro initially reported that the fire was at the AA Sydcol, a recycling plant, but later stated that it was burning at a business east of the plant.

The public is urged to avoid the area to let crews work. Investigators are still working to determine what sparked the fire.

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Nation’s first cobalt processing plant planned for Yuma County

YUMA, AZ (AZFamily)—There’s a push to reduce reliance on China for cobalt, a metal key to making rechargeable batteries, computer chips, and medical devices.The nation’s first cobalt processing facility could be coming to Arizona.Evelution Energy’s solar-powered cobalt processing facility was approved by Yuma County leaders two years ago. The co...

YUMA, AZ (AZFamily)—There’s a push to reduce reliance on China for cobalt, a metal key to making rechargeable batteries, computer chips, and medical devices.

The nation’s first cobalt processing facility could be coming to Arizona.

Evelution Energy’s solar-powered cobalt processing facility was approved by Yuma County leaders two years ago. The company said they’re on track to begin construction at the end of the year. The facility is set to be built in Tacna, about 40 miles east of Yuma.

Co-founder Gil Michel-Garcia said the plant will meet 40% of the U.S. demand for cobalt.

“What we’re trying to do in this facility is address the lack of cobalt processing and the lack of domestic availability in the United States and produce it in a green manner in a large facility,” said Garcia.

Garcia said they’re trying to disrupt China’s dominance in the cobalt market. It’s estimated that China’s refineries produce 60-90% of the global supply.

With President Trump moving to boost domestic metals production, Evelution Energy believes it’s in the right place at the right time. “We are a project that directly benefits from the tariffs because we are preventing competing Chinese materials,” said Garcia.

A Yuma economic impact report estimates that the proposed plant will create 1,200 construction jobs and up to 60 permanent positions.

The company plans to partner with Arizona Western College to develop a training program for hiring local students and veterans.

“We’re particularly focused on hiring veterans because we’re gonna want people with security clearances,” said Garcia.

Evelution Energy says it is committed to an environmentally friendly solar-powered facility. It plans to use water from groundwater wells and recycle up to 70% of it.

“We’re not dumping anything in the water table that may affect them and we’re not leaving out any materials that could create dust that could contaminate their crops,” said Garcia.

Garcia said the surplus energy they produce from their solar will be sold at a low cost to nearby farmers.

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New immigration checkpoint is planned near Yuma

YUMA, AZ (AZFamily) — The Yuma Sector Border Patrol is planning a new immigration checkpoint along Interstate 8.It will replace Yuma Sector Border Patrol’s former checkpoint near Telegraph Pass, which was shut down in October 2023 after a ...

YUMA, AZ (AZFamily) — The Yuma Sector Border Patrol is planning a new immigration checkpoint along Interstate 8.

It will replace Yuma Sector Border Patrol’s former checkpoint near Telegraph Pass, which was shut down in October 2023 after a truck crashed into the site, injuring eight people, including two agents.

Yuma Border Patrol Chief Justin De La Torres said that the checkpoint was established in the 1980s. While it served its purpose, he said it is now outdated. He said it will be relocated further east to better align with traffic patterns in the area.

De La Torre said the move will strengthen border security by allowing agents to keep a closer watch on travelers heading north and east toward Phoenix.

While immigration remains the checkpoint’s primary focus, agents are also working to stop the trafficking of drugs and weapons through the region. These checkpoints across the southwest have resulted in thousands of arrests over the years for illegal drug and weapon trafficking.

“Agents also have the authority to make arrests without warrants for crimes committed in our presence, so there’s times where we encounter drug smuggling, weapon smuggling, and other laws that we enforce and we have made several arrests in those checkpoints because of that authority,” said De La Torre.

As illegal border crossings have declined, there’s been a slight uptick in drug seizures along the southern border since January. In March alone, the Tucson and Yuma sectors reported over 100 drug busts.

In addition to building a new checkpoint, Yuma border patrol has begun work to close gaps in the border wall. Crews are installing new steel panels and plan to deploy advanced technology to help detect activity in the remote desert areas.

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Arizona facility to process cobalt, a critical mineral for tech, is about to launch

A cobalt processing facility that would boost the U.S. supply of the critical mineral is on track to begin construction in late 2025.Once built, the facility in Yuma County would be the only cobalt processing facility in the U.S.Cobalt is a mineral in high demand for its use in electric vehicle batteries, aerospace products and defense technologies.EVelution Energy is the company developing the project, which will be located in Wellton in Yuma County, near the California state line. The company says it pla...

A cobalt processing facility that would boost the U.S. supply of the critical mineral is on track to begin construction in late 2025.

Once built, the facility in Yuma County would be the only cobalt processing facility in the U.S.

Cobalt is a mineral in high demand for its use in electric vehicle batteries, aerospace products and defense technologies.

EVelution Energy is the company developing the project, which will be located in Wellton in Yuma County, near the California state line. The company says it plans to design and operate a carbon-neutral solar power facility that would treat and recycle 70% of its water and transport its tailings, waste byproducts of the processed ore, to the local landfill to minimize the risk of contamination on the property and surrounding land.

“Our plant is basically a best-in-class green facility … That’s why we got unanimous approval from the Yuma County Board of Supervisors because we addressed all the concerns of the stakeholders,” said Gil Michel-Garcia, the co-founder, executive vice president and general counsel of EVelution Energy.

Since the project was unanimously approved by the Yuma County Board of Supervisors in 2023, the company has secured $200 million in long-term financing through the Export-Import Bank of the United States, a federal agency that provides loans, guarantees and insurance to domestic companies.

EVelution Energy is now looking to raise the rest of the funds through federal programs. This includes a $64.8 million debt financing through the EB-5 Immigrant Investor Program, which allows investors to apply for a green card by investing in U.S. companies located in rural or high-unemployment areas. The company is also looking at raising $57.5 million under the Qualified Opportunity Zone program, which provides tax incentives to U.S. investors who invest in economically depressed areas.

Why cobalt?

Cobalt is a critical mineral, considered essential to the economy and national security, which could be vulnerable to supply-chain disruptions.

“It’s absolutely crucial for high heat-resistant parts that are contained in almost every military application, aerospace and defense application you can think of,” Michel-Garcia said about the use of cobalt. “From the inside of engines to the covering of the supersonic missiles, to stealth bombers, to radar targeting systems, to permanent magnets, all of them contain cobalt metal in some form or another.”

EVelution Energy founders said the company was being considered to help supply the U.S. reserve of critical minerals. At full capacity, the company said the Yuma facility would be capable of supplying 30% of U.S. demand.

About 75% of the world’s cobalt is produced by the Democratic Republic of Congo, then sent abroad and processed into cobalt sulfate for electric vehicle batteries. More than 70% of the cobalt sulfate is refined in China, and most of the remainder is processed in Finland and Indonesia.

With China’s dominance in the market, interest in processing cobalt in the U.S. is growing. The recent tariffs imposed on China by the White House also have benefited EVelution Energy.

“They've exempted critical minerals imports,” Michel-Garcia said about the Trump administration’s tariffs. “All of our imports would come in tariff-free, and they would prevent our competitors, the Chinese, from being able to export products into the United States.”

EVelution touts commitment to sustainably, job creation

The company highlighted its responsibility to source cobalt ethically. Of the total cobalt mined in the DRC, about 15% to 30% is produced by unregulated artisanal small-scale mining, the source of reported human rights violations, where children are put to work and miners work in unsafe conditions, according to a paper published by New York University and Stern Center for Business and Human Rights.

To help companies source minerals responsibly, countries and businesses have created initiatives and guidelines to follow. One organization, the Responsible Business Alliance, created the Responsible Minerals and offers an assessment of which smelters and refiners have systems in place to source minerals responsibly, among other tools. The Organization for Economic Co-operation, an international organization, has also published guidance for sourcing minerals responsibly from conflict-affected and high-risk areas.

EVelution Energy says it is committed to identifying and mitigating human rights abuses, child labor and other issues in the cobalt supply chain and aims to do business with companies that follow these published guidelines and initiatives.

A study conducted by a third-party consultant estimated that the cobalt processing facility would create 3,300 direct, indirect and induced jobs in Yuma and generate more than $750 million of economic activity.

“This is a facility that is not only strategically important for the country from a national security perspective, it's a facility that's going to generate a ton of jobs and economic activity,” Michel-Garcia said.

Through a partnership with Arizona Western College, EVelution Energy will help develop a critical-mineral metallurgical processing program at the college’s Wellton campus, close to the facility. These newly trained professionals could be part of the 100 employees working at the facility. The training program likely would begin in 2027, Michel-Garcia said.

Jobs at the plant would include security and administrative personnel, electricians, welders, machinists and processors, Michel-Garcia said.

“Our goal is to make every effort that we can to hire local residents and to allow this opportunity to retiring veterans from the nearby bases,” he said.

A spaceport in Yuma? Arizona city reaches for the stars

Yuma wants to be home to Arizona’s first spaceport.The city of nearly 100,000 people was recently announced as one of more than 70 finalists for a grant from the National Science Foundation Regional Innovation Engines program. That could provide up to $160 million over a 10-year period to build the spaceport. The grant is funded by the Southwest Regional Aerospace Innovation Alliance.The city's intentions are to establish the spaceport and “enhance national security and reduce costs compared to coastal alternatives,...

Yuma wants to be home to Arizona’s first spaceport.

The city of nearly 100,000 people was recently announced as one of more than 70 finalists for a grant from the National Science Foundation Regional Innovation Engines program. That could provide up to $160 million over a 10-year period to build the spaceport. The grant is funded by the Southwest Regional Aerospace Innovation Alliance.

The city's intentions are to establish the spaceport and “enhance national security and reduce costs compared to coastal alternatives," according to a news release. The city said the aerospace alliance wants to “advance environmentally friendly propulsion systems for space exploration,” and help the workforce develop and utilize the skills to meet demands in industries such as aerospace, defense and satellites. The effort seeks to create 2,500–3,000 new jobs annually and bring more money into the economy.

“What we’re talking about is a spaceport, which would launch small rockets which would carry communications satellites,” Yuma Mayor Doug Nicholls said recently on ABC15.com. “We’re not launching people or launching Teslas. We’re launching small rockets."

In early March, Nicholls was selected by Arizona Gov. Katie Hobbs to serve on the Arizona Space Commission.

“I see extremely high potential for increased opportunities, quality of life and higher education,” Nicholls said in a city news release. “We need to look to the future to be involved in the industries of the future.”

The Arizona Space Commission had been dormant but was revived in February following 2024 passage of House Bill 2254. Hobbs said the legislation was intended to help the state be a leader in the space economy.

“Creating economic opportunity and advancing innovation are essential to realizing the Arizona Promise,” Hobbs said in a news release. “The newly launched Arizona Space Commission will solidify our state's leadership in space exploration and help grow our workforce in critical industries of the future.”

Yuma is considered a good location for a spaceport based on factors including the desert climate and proximity to the Sea of Cortez or Gulf of California.

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