Call Center Company in Winston-Salem, NC
You don't have to be an all-A student from WinstonSalem State University near Winston-Salem to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Winston-Salem, NC
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Winston-Salem, NC has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Heritage Woods Senior Living in Winston-Salem, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Winston-Salem, NC for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Winston-Salem, NC can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Winston-Salem, NC, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Winston-Salem, NC
Krispy Kreme data breach affects nearly 20,000 in NC, more than 161,000 overall
Richard Craverhttps://journalnow.com/news/local/business/article_3d3d92ac-2d87-44c8-80e6-cc42f3b4ab4d.html
A major hacking attack on Krispy Kreme in November affected more than 160,000 people, the doughnut maker said on Thursday.The company disclosed Thursday that the data breach affected mostly Krispy Kreme employees, former employees and members of their families, all of whom are being sent notifications.Krispy Kreme’s cybersecurity filings Thursday said ...
A major hacking attack on Krispy Kreme in November affected more than 160,000 people, the doughnut maker said on Thursday.
The company disclosed Thursday that the data breach affected mostly Krispy Kreme employees, former employees and members of their families, all of whom are being sent notifications.
Krispy Kreme’s cybersecurity filings Thursday said the hackers accessed and stole files containing the sensitive personal information of at least 161,676 individuals.
That includes at least 19,665 North Carolinians, according to the Krispy Kreme security breach report to the N.C. Attorney General’s Office.
Krispy Kreme said its investigation was completed May 22, and that its notification “has not been delayed as the result of a law enforcement investigation.”
Krispy Kreme said in its disclosure that “we will be providing detailed information specific to their data” to affected individuals.
The company said information subject to unauthorized access varies by individual, but may include personal identification, financial accounts, biometric data, health insurance information, and username and password.
“Importantly, we have no reports that the criminals have used any information for identity theft or fraud as a result of this incident,” the company said.
Krispy Kreme is offering credit monitoring and identity protection services at no cost to affected individuals. Enrollment information will be in the notice letters.
For more information on the data breach, call (866) 461-2984 between 9 a.m. to 5:30 p.m. Central Time on weekdays.
Krispy Kreme disclosed in February that it had an $11 million financial impact in the fourth quarter from the hacking incident that at that time mostly affected customers’ ability to place digital and online orders.
Krispy Kreme said some of the $11 million is expected to be covered by cybersecurity insurance.
Law firm’s response
Murphy Law Firm, based in Oklahoma City, said it plans to pursue a class-action lawsuit against Krispy Kreme related to the data breach and is soliciting potential lead plaintiffs.
The law firm said the ransomware group known as Play took credit for the attack, claiming to have stolen 184 gigabytes worth of data, including personal information, client documents and financial information.
To put the data breach exposure into context, a gigabyte is a unit of digital information storage equivalent to 1 billion bytes.
The group claims to have made this data public on their Tor-based leak website in December.
“As a result of the data breach, these individuals’ personal and highly sensitive information may be in the hands of cybercriminals, who can place the information for sale on the dark web or use the information to perpetrate identity theft,” the law firm said.
Krispy Kreme vs. McDonald’s
Krispy Kreme already is facing at least one federal lawsuit accusing the company of misleading investors with its recent financial performance, particularly as it relates to a partnership with fast food giant McDonald’s.
The common theme among the lawsuits filed to date is that Krispy Kreme made materially false and/or misleading statements, as well as failed to disclose material adverse facts about the company’s business, operations and prospects.
The typical lawsuit coverage period is Feb. 25 and May 7.
Krispy Kreme reported May 8 that it was pausing an expansion of the McDonald’s partnership as part of a first-quarter earnings report that also included ending a quarterly dividend payment and withdrawing its fiscal 2025 financial guidance.
Krispy Kreme and McDonald’s unveiled in October 2022 “a small operations test” in which three flavors of doughnuts would be delivered fresh daily from one of Krispy Kreme’s three restaurant locations in Louisville to nine McDonald’s locations.
In March 2024, the companies announced taking their in-store partnership nationwide via a phased rollout that began in the second half of 2024 and was projected to be completed by the end of 2026.
As of March 31, 2025, there are more than 2,400 participating locations, primarily in the Midwest, but with at least 500 in the greater New York City area.
There had been plans to reach about 6,000 McDonald’s locations by the end of 2025 and more than 12,000 by the end of 2026.
However, Krispy Kreme said in its May 8 news release it “is reassessing the deployment schedule together with McDonald’s while it works to achieve a profitable business model for all parties.”
Lowes Foods on Reynolda Road closing in early July, company representatives say
JD Franklin IIIhttps://www.wxii12.com/article/lowes-food-reynolda-road-closing-july-winston-salem/65082276
A grocery store in the Triad is set to close.Representatives with Lowes Foods told WXII its location at 2890 Reynolda Road will be closing in early July. An exact date was not given.They also said the lease on the store was up for renewal and they made the decision to close it.Lowes Foods has several other locations in Winston-Salem, including one on Robinhood Road and Peters Creek Parkway.Representatives haven't said how many employees are impacted. But said they are working with the 20 stores in the Piedmont Tri...
A grocery store in the Triad is set to close.
Representatives with Lowes Foods told WXII its location at 2890 Reynolda Road will be closing in early July. An exact date was not given.
They also said the lease on the store was up for renewal and they made the decision to close it.
Lowes Foods has several other locations in Winston-Salem, including one on Robinhood Road and Peters Creek Parkway.
Representatives haven't said how many employees are impacted. But said they are working with the 20 stores in the Piedmont Triad, including King, Lewisville, Clemmons, Kernersville and Bermuda Run, to help employees at the Reynolda Road location find similar positions.
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TRENDING STORIES
Trial begins over North Carolina election district maps controversy in Winston-Salem
23-year-old Greensboro man second victim to die after shooting in High Point
Winston-Salem heat-index readings could top 100 degrees this week
john.deemhttps://greensboro.com/news/local/weather/article_04ed779d-9b59-5775-a991-3b7307861ff7.html
Winston-Salem will get an early start on summer this week, forecasters say.Spring doesn’t officially end until Friday, but it will feel more like August in the region beginning Wednesday.Heat-index readings on Wednesday and Thursday could top 100 degrees in Winston-Salem, Greensboro and other areas in the region. Actual temperatures could reach the mid-90s over the weekend, the National Weather Service warned Monday.The heat index incorporates air temperature and humidity to determine how hot it actually feels. Tha...
Winston-Salem will get an early start on summer this week, forecasters say.
Spring doesn’t officially end until Friday, but it will feel more like August in the region beginning Wednesday.
Heat-index readings on Wednesday and Thursday could top 100 degrees in Winston-Salem, Greensboro and other areas in the region. Actual temperatures could reach the mid-90s over the weekend, the National Weather Service warned Monday.
The heat index incorporates air temperature and humidity to determine how hot it actually feels. That’s important because humid air already filled with moisture which makes it difficult for the human body to cool itself naturally through the evaporation of sweat.
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Experts warn that high heat-index readings can be especially dangerous early in the season because the body has not had a chance to adapt to hot conditions.
Actual temperatures will hit 90 for the first time this year, with some areas hitting that threshold as early as Tuesday, the weather service said.
Overall, the forecast calls for daily temperatures of 90 degrees or more Tuesday through Sunday.
Another round of showers and thunderstorms is likely in the area Tuesday afternoon and evening, and there is a 30% to 50% chance of rain and storms Wednesday and Thursday along with the hot, muggy conditions.
Sunny skies – and lower humidity – are expected for the weekend with highs of 90 on Friday, 92 on Saturday and 95 Sunday, the weather service predicted.
Normal highs in the Triad for mid-June are in the upper 80s.
John.Deem@lee.net 336-727-7301
Hundreds take part in ‘No Kings’ protest in High Point
Kelly Kendallhttps://www.wxii12.com/article/hundreds-take-part-in-no-kings-protest-in-high-point/65063925
One of the 2,000 “No Kings” nationwide protests took place in High Point on Saturday. Demonstrators say they’re speaking out against the Trump administration's actions. Reporter HIGH POINT, N.C. —In response to President Donald Trump’s military parade commemorating the 250th anniversary of the United States Army, more than 2,000 protests took place nat...
One of the 2,000 “No Kings” nationwide protests took place in High Point on Saturday. Demonstrators say they’re speaking out against the Trump administration's actions.
HIGH POINT, N.C. —
In response to President Donald Trump’s military parade commemorating the 250th anniversary of the United States Army, more than 2,000 protests took place nationwide. The parade also coincides with Trump’s 79th birthday.
The “No Kings” protests were seen across North Carolina, including several in the Triad. Hundreds stood and marched at the “No Kings” demonstration in High Point Saturday.
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Protestors expressed a variety of concerns related to actions taken by the Trump administration. Many voiced their disapproval of big agenda items such as Trump’s mass deportation policy, tariffs, and potential legislation that would cut Medicaid and provide tax breaks for wealthy Americans.
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Several demonstrators said they’re concerned about the country being transformed in a negative way.
"It feels like people have been asleep for a long time,” demonstrator Mary McInerney said while holding a large American flag. “And now they're starting to wake up and say, ‘hey, wait a second. What happened to the country I grew up in? This isn't it.’"
"I served this country honorably,” military veteran Hubert Smith said. “I love this country, but I don't like what they're trying to turn our country into. We don't have dictators in America."
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Organizers said they hope the large mobilization effort sends a message.
"Their voice is powerful,” Tyler Beall, an organizer with Indivisible Guilford County, said. “Showing up, just being active, engaged and present in a moment is sometimes all you have to do to be a voice of conscience or clarity or, just to be your own individual."
Other Triad cities saw “No Kings” demonstrations, including Winston-Salem, Lexington, Elkin, and Sparta. In Virginia, they took place in Galax, Martinsville, and Danville.
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Winston-Salem, NC, Firefighters Facing Deep Cuts in Benefits
Firehouse.comhttps://www.firehouse.com/careers-education/video/55297247/winston-salem-nc-firefighters-facing-deep-cuts-in-benefits
JOHN DEEMWinston-Salem Journal, N.C.(TNS)The union leader for Winston-Salem firefighters is accusing city administrators of retaliating against him and his members by expediting a council vote on proposed changes to vacation and sick time that they oppose.The new policy would essentially cut paid leave in half for Winston-Salem Fire Department firefighters.City Manager Pat Pate has said he wants to bring the department’s vacation and sick time more in line with neighboring departments while also adjus...
JOHN DEEM
Winston-Salem Journal, N.C.
(TNS)
The union leader for Winston-Salem firefighters is accusing city administrators of retaliating against him and his members by expediting a council vote on proposed changes to vacation and sick time that they oppose.
The new policy would essentially cut paid leave in half for Winston-Salem Fire Department firefighters.
City Manager Pat Pate has said he wants to bring the department’s vacation and sick time more in line with neighboring departments while also adjusting pay scales to be more competitive.
At a June 9 Committee of the Whole meeting, in which council members essentially lay out the agenda for their next regular gathering, Assistant City Manager Sharon Wojda provided a detailed timeline — accompanied by a PowerPoint slide — for next steps on the proposed changes.
A schedule presented June 9 for bringing proposed changes in vacation and sick time for Winston-Salem firefighters to city council listed Sept. 2 as the expected date. However, the item is on council's Monday agenda.
That schedule called for proposed policy revisions on firefighter leave to be brought to the General Government Committee in August, then to the full council for approval in September.
However, a resolution to make the changes now is on Monday’s council agenda.
“After the ( June 9) Committee of the Whole meeting, staff was asked to bring these changes to Council for adoption in June with the other personnel resolution changes,” according to an “action request form” accompanying the agenda item.
Inclusion of the firefighter leave resolution caught Perry Parrinello, president of the local firefighters union and a vocal critic of the changes, off guard.
He noted that because public comments are only welcome at council’s first meeting of the month, there will be no opportunity for him and others to express their opposition at Monday’s meeting.
“This ... seems like retaliation, giving me no time to speak to council (about how) we still do not like this proposal,” said Parrinello, a Winston-Salem firefighter who has spoken against the proposal at previous meetings.
Monday’s meeting agenda also doesn’t specify that the item deals with firefighter pay specifically.
“Resolution Amending Sections 30 and 44 of the City of Winston-Salem Personnel Resolution,” it reads.
“That’s been their M.O. this whole time,” Parrinello said. “Lots of sneaky language, timelines, etc.”
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