Call Center Company in Wilmington, NC
You don't have to be an all-A student from University of North Carolina Wilmington near Wilmington to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Wilmington, NC
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Wilmington, NC has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at The Commons At Brightmore of Wilmington in Wilmington, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Wilmington, NC for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Wilmington, NC can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Wilmington, NC, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Wilmington, NC
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starnewsonline.comhttps://www.starnewsonline.com/story/lifestyle/food/2025/05/21/girls-with-dough-pizza-restaurant-opening-in-downtown-wilmington-nc/83638913007/
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Moving on up: Once again, Wilmington first among most moved-to cities
Cheryl M. Whitakerhttps://www.starnewsonline.com/story/news/local/2025/05/22/wilmington-nc-first-among-most-moved-to-cities/83743955007/
PODS, a moving and storage company, has given Wilmington high marks again as a destination place.Wilmington ranked first on the list of top locations people are moving to according to PODS' latest Moving Trends Report.Wilmington is atop the rankings for a record-setting third year. This year it tied with nearby Myrtle Beach, South Caro...
PODS, a moving and storage company, has given Wilmington high marks again as a destination place.
Wilmington ranked first on the list of top locations people are moving to according to PODS' latest Moving Trends Report.
Wilmington is atop the rankings for a record-setting third year. This year it tied with nearby Myrtle Beach, South Carolina.
North and South Carolina in general are seeing a steady cadence of growth with Raleigh, as well as both Myrtle Beach and Greenville-Spartanburg, South Carolina, featured within the top five most moved to regions.
"Our fifth annual Moving Trends Report underscores the major trends that have shaped Americans' moving patterns and preferences over the past few years — an assumed desire for warmer climates, lower costs of living, and a greater focus on balance and quality of life," said Rich Schwartz, SVP of Corporate Operations at PODS.
With people gravitating toward a balanced “quiet life,” more Americans are calling Wilmington home due to lower costs of living without sacrificing their quality of life, a mild climate and access to nature, friendliness, and a laid-back lifestyle that is appealing to both families and retirees alike.
Wilmington is well known for Battleship North Carolina and the Cotton Exchange, a shopping complex consisting of historical buildings dating back to the late 19th and early 20th centuries, located in downtown Wilmington.
Other attractions are Wilmington's 1.75-mile-long Riverwalk, seafood restaurants, markets, art galleries, narrated history tours and boat tours.
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The top 10 cities with the highest number of move-ins:
Rock & Roll Hall of Fame band to join country stars for two-day Wilmington-area concert
Owen Hassellhttps://www.starnewsonline.com/story/news/local/2025/05/19/the-beach-boys-to-perform-in-surf-city-nc-what-to-know/83723098007/
From good vibrations to country hits, several performers are set to headline a two-day Surf City concert series in November.The Beach Boys are scheduled to play on Friday, Nov. 7, as part of Surf City Live NC at Soundside Park. The next day, Craig Morgan and Josh Turner with special guest Paige King Johnson will perform.When do tickets go on sale?Tickets go on sale Friday, May 23, at 10 a.m. To get tickets, go to surfcitylivenc.com.More on The Beach BoysThe Beach Boys, which tour with original member Mi...
From good vibrations to country hits, several performers are set to headline a two-day Surf City concert series in November.
The Beach Boys are scheduled to play on Friday, Nov. 7, as part of Surf City Live NC at Soundside Park. The next day, Craig Morgan and Josh Turner with special guest Paige King Johnson will perform.
When do tickets go on sale?
Tickets go on sale Friday, May 23, at 10 a.m. To get tickets, go to surfcitylivenc.com.
More on The Beach Boys
The Beach Boys, which tour with original member Mike Love and longtime performer Bruce Johnston, rose to fame in the 1960s with an array of hits about beaches, girls and cars.
Some of the group's many hits include "California Girls," "Fun, Fun, Fun," "Good Vibrations," "I Get Around," "Don't Worry Baby," "Kokomo" and "God Only Knows." The group's "Pet Sounds" album from 1966 remains one of the greatest of all time according to several lists, including Rolling Stone magazine.
The Beach Boys were inducted into the Rock & Roll Hall of Fame in 1988 alongside The Beatles, The Supremes, The Drifters and Bob Dylan.
The 1963 song "Surf City," made famous by music duo Jan and Dean, was written by Beach Boy Brian Wilson and Jan Berry. However, it was about California beaches rather than the North Carolina one.
More on Craig Morgan, Josh Turner and Paige King Johnson
Morgan has hit the Billboard country charts more than 15 times. One of his singles, "That's What I Love About Sunday," rose to No. 1. Other songs include "Redneck Yacht Club" and "International Harvester."
Turner has also been a mainstay in country circles with songs such as "Long Black Train," "Your Man," "Would You Go with Me" and "Why Don't We Just Dance."
Johnson, a North Carolina native, has opened for several major acts including Kane Brown, Clint Black, Diamond Rio, Scotty McCreery, Tracy Byrd and Kylie Morgan.
How Wilmington plays a role in NC's beverage scene | Allison Ballard
Allison Ballardhttps://www.starnewsonline.com/story/lifestyle/food/2025/05/20/wilmingtons-role-in-north-carolinas-beverage-scene-allison-ballard/83240848007/
Not too long ago, the N.C. Winegrowers Association hosted a wine-and-food event aboard the Battleship North Carolina. It was the start to this year’s N.C. Wine Month celebration in May, and a lovely evening with 17 wineries paired with samples from Wilmington-area chefs and restaurants.It was also only the second time that they’ve hosted such an event in Wilmington. It won’t be the last, the organizers said. In fact, they’d like the event to get bigger and better in 2026.It made me think about the last t...
Not too long ago, the N.C. Winegrowers Association hosted a wine-and-food event aboard the Battleship North Carolina. It was the start to this year’s N.C. Wine Month celebration in May, and a lovely evening with 17 wineries paired with samples from Wilmington-area chefs and restaurants.
It was also only the second time that they’ve hosted such an event in Wilmington. It won’t be the last, the organizers said. In fact, they’d like the event to get bigger and better in 2026.
It made me think about the last time I’d visited North Carolina’s wine country, which was probably more than 15 years ago. (In fact, the first time I wrote about Yadkin Valley was in 2003, when it became an official AVA, or American Viticultural Area.)
I shouldn’t have been surprised by how much it’s grown and developed since then. But I kinda was. It also led me to think about all of the local things we drink.
Restaurants make up the majority of what I write about, but I do try to also showcase what is happening in the bigger and broader hospitality industry. And it’s a lot, especially when it comes to beverages.
Recently, when I was reporting about Wilmington’s coffee culture, Amy Heggen, owner of Blue Cup Roastery and organizer of Wilmington Coffee Fest said that one of the things that most impressed her about Southeastern North Carolina was how robust the beverage businesses are locally, from breweries to distilleries.
We “punch above our weight,” she said. For a community our size, we have an incredible array of options here. It’s been building for years.
Front Street Brewery is celebrating 30 years in business after bringing the brewpub trend to Wilmington in 1995. The area’s own coffee brand, Port City Java, is also celebrating three decades in business this year.
Now, the area is home to a coffee (or tea) shop or brewery to fit just about every taste and mood. Three local distilleries, End of Days, Momentum and Wilmington Distillery, each have a unique tasting experience to offer visitors. Another local distillery is focused on expanding their reach. Blue Shark, in addition to working with local restaurants for custom cocktails, has been growing in availability along the coast and has most recently entered the the tough Florida market. They’re now also growing their Hacienda Chactun tequila brand and a line of flavored vodkas backed by the artist Wyland.
I was recently blown away by the very cool (ha!) ice program at Bespoke, and the small-batch bourbon cocktails aged in mini-barrels by Fred Flynn at Greenfield Lake Yacht Club.
And while regional wineries might not get the same attention, Duplin Winery, established in 1976, continues to be a leading wineseller. Closer to home, Gregory Farms Vineyard & Winery makes traditional, muscadine and fruit wine in Currie, N.C. Like Silver Coast Winery in Brunswick County, they’ve been hosting a variety of events. The owners recently told me that 800 people attended their Blueberry Harvest Festival in June 2024. They make their best-selling Red, White and Blueberry wine with local berries.
And that’s just the start. Some local companies are delving into the THC beverage business, others are making seltzers and sprit-free beverages. Local mixologists are putting just as much thought and creativity into their mocktails as their traditional cocktails.
So, when it comes to supporting local, what’s in your glass can matter just as much as what’s on your plate.
STAY CONNECTED: Keep up with the area’s latest food news by signing up for the Port City Foodies newsletter and following us on Facebook and Instagram.
Allison Ballard is the food and dining reporter at the StarNews. You can reach her at aballard@gannett.com.
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