Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Wichita Falls, TX

You don't have to be an all-A student from Midwestern State University near Wichita Falls to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Wichita Falls, TX

The ABC Marketing Services Difference

For over 20 years, our call center company in Wichita Falls, TX has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Wichita Falls, TX

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Brookdale Midwestern in Wichita Falls, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Wichita Falls, TX

Why Hire a Call Center Company in Wichita Falls, TX for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Wichita Falls, TX can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Wichita Falls, TX

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Wichita Falls, TX

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Wichita Falls, TX

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Wichita Falls, TX

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Wichita Falls, TX, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Wichita Falls, TX

Great Wichita Falls Drought 2010-2015

The U.S. Drought Monitor officially took Wichita Falls off it's list of cities experiencing a drought this morning. Just about a decade ago, Wichita Falls was in a very scaring situation.Wichita Falls being in the normal stage for combined lake levels is something that all of us like to see. The Wichita Falls City Council has their meeting tomorrow and we will see if they vote to end current drought restrictions in the city. Looking back, it's not too long ago Wichita Falls was in the worst drought the city had ever seen.Just a...

The U.S. Drought Monitor officially took Wichita Falls off it's list of cities experiencing a drought this morning. Just about a decade ago, Wichita Falls was in a very scaring situation.

Wichita Falls being in the normal stage for combined lake levels is something that all of us like to see. The Wichita Falls City Council has their meeting tomorrow and we will see if they vote to end current drought restrictions in the city. Looking back, it's not too long ago Wichita Falls was in the worst drought the city had ever seen.

Just about a decade ago, our Wichita Falls lakes looked like the photo above, dry as a bone. In 2013, Wichita Falls started making national headlines for how bad the water situation was becoming. 2011 was a brutal summer for Wichita Falls with over 100 days that exceeded a temperature over 100 degrees. Typically, Wichita Falls averages 28 days of the summer over 100 degrees.

That year, Wichita Falls received 13 inches of rain in total. What got us out of our most recent drought was the historic rainfall for April. 10.32 inches of rain dropped on us over the past couple of weeks. Wichita Falls barely got that for the entire year back in 2011.

Lowest Lake Levels in Wichita Falls History?

Hopefully we never come close to the 2010-2015 drought situation ever again. At its absolute worst, our lake levels reached just under 19% capacity, which is considered catastrophic levels. This is the lowest that lake supplies have ever been since they were built in 1901. That drought officially ended in 2015 when that year Wichita Falls received 50.5 inches of rain which was the most rain Wichita Falls had seen in one year at the time. Of course it was too much rain and parts of Wichita Falls flooded.

The cycle of flood, drought, repeat for Wichita Falls feels like a never ending cycle. The video above from 2015 looks eerily similar to what Wichita Falls has looked like this week. Enjoy the lakes at normal capacity while we have it because the drought portion of the cycle will return like it always does.

Bad News Wichita Falls, Texas Mosquito Population Getting Bigger

This past April was the wettest April in Wichita Falls history. We needed the rain, but with that comes another headache. Mosquitos!I have stolen this quote from Johnny Thrash multiple times and he's completely right about it. 'The stages of Wichita Falls are flood, drought, repeat.' We either get no rain or all the rain at once. Currently we're in the flood stage with several parts of Wichita Falls underwater. Wichita Falls got 10.32 inches of ...

This past April was the wettest April in Wichita Falls history. We needed the rain, but with that comes another headache. Mosquitos!

I have stolen this quote from Johnny Thrash multiple times and he's completely right about it. 'The stages of Wichita Falls are flood, drought, repeat.' We either get no rain or all the rain at once. Currently we're in the flood stage with several parts of Wichita Falls underwater. Wichita Falls got 10.32 inches of rain in April which beat out the previous record in 1957 of 8.5 inches.

Of course Wichita Falls needed the rain with our lake levels over the past few months. However, what no one wants to hear is more mosquitos are on the way. The Wichita County Health District shared with these flood waters in our area this is the perfect breeding ground for a larger more aggressive mosquito. AWESOME!

Apparently our area has on average thirteen different species of mosquitos and this particular breed love floodwaters. With all the flooded areas in Oklahoma and Texas recently, these things are about to have a big 2025. The one positive is that this breed of mosquito does not transmit diseases unlike other mosquitos when they bite you. The bad news is that this breed of mosquito's bites tend to hurt more. AWESOME!

One of the easiest things you can do is dump standing water on your property. Anywhere where natural water can collect like a bucket, flowerpots, patio furniture, bird baths as examples. Mosquitos look to lay their eggs on standing water and you dumping it into your yard can help stop those eggs from hatching on your property.

Hopefully it's not too bad this year, but with all this rain. Get ready to be swatting these things away the next few months.

Unofficial May 3 Uniform Election Results

WICHITA FALLS, Texas (KAUZ) - Polls opened for the May 3 Uniform Election at 7 a.m. this morning, with numerous local races on the ballot.Archer CountyCandidatesVotesLisa Barnett114Joe Duncan97Kai Helmer49Biff Jones148Cindy O’Neal95Cam Wilson92Jack Coun...

WICHITA FALLS, Texas (KAUZ) - Polls opened for the May 3 Uniform Election at 7 a.m. this morning, with numerous local races on the ballot.

Archer County

CandidatesVotes
Lisa Barnett114
Joe Duncan97
Kai Helmer49
Biff Jones148
Cindy O’Neal95
Cam Wilson92

Jack County

CandidatesVotes
Alton Morris385
Craig Fenter19
CandidatesVotes
Zach Zeitler414
Bart Gavit194
CandidatesVotes
Amanda O’Shields71
Shawnea Smith315
Tim Van Zant109
CandidatesVotes
Victor Sanchez217
Joel Hood281
CandidatesVotes
Blaze Mathis213
Tyler Harmonson251
John Moffit36

Knox County

CandidatesVotes
Gene Ward39
Henry Moya67
CandidatesVotes
Robert Bowen46
Chris Baker96
William Walsh 11

"The Issuance of $25,450.00 school building bonds for the construction renovation, and equipment of school buildings and athletic facilties in the district including a new multi-purpose facility and safety and security upgrades, and levying and imposition of taxes sufficient to pay the principal of and intrest on the bonds and the cost of any credit agreements. This is a property tax increase."

ForAgainst
132142

Wichita County

CandidatesVotes
Lori Kemp566
Margueite Love341
CandidatesVotes
Susan Mitchell549
Don Hardy351
CandidatesVotes
Joe B. Lemond286
Michael Richter603
CandidatesVotes
Carl E. English Sr.574
Jerry Toft292
CandidatesVotes
Carol Wilson600
Marilyn Keck379
CandidatesVotes
Randy Catlin342
Josh Barnes274
CandidatesVotes
Ken Cooper 367
Eric Wright244
CandidatesVotes
Louis Booth76
Kortney Thaggard85
CandidatesVotes
Richard Lacher95
Bodi Dales Gilbert67

Wilbarger County

CandidatesVotes
Adrian Esquivel150
Don Aydelott370
CandidatesVotes
Dustin Draticelli124
Jason Goddrum405

"The mayor and each commissioner shall serve for a term of three years and until his/her successor is elected and qualified unless sooner removed from office as herein provided.

ForAgainst
426100

"If any of the elected officilas of the city shall announce their candidacy, or shall in fact become a candidate, in any General, Special or Primary Election, for any office of profit or trust under the laws of this State or the United States other than the office then held, at any time during the term of the office then held, even in the event that term of office is expired, such announcment or such candidacy shall constitute an automaic resignation of the office then held, and vacancy thervy created shall be filled pursuant to law in the same manner as other vacancies for such office are filled."

ForAgainst
44078
CandidatesVotes
Nichole Schroeder116
Jody Clay Conrady124
CandidatesVotes
Bryan Johnson72
Casey Criswell31
Charles Trail57
CandidatesVotes
Krista Michelle Burris7
Charlie McManus32
Rickey Myatt51
Rusty Tasker4

Young County

CandidatesVotes
Lauren Mahaney388
Ellen Morris337

Copyright 2025 KAUZ. All rights reserved.

City of Wichita Falls issues alerts about flood-prone areas

The city of Wichita Falls has targeted some specific areas of the city where the danger of flooding may be critical.The National Weather Service has placed much of the region in a flood watch and the area of Wichita Falls along the Wichita River may see near-record flooding.In a press release late Tuesday, the city warned resident to be especially cautious around certain areas.Neighborhoods that may lose power during rising water are:Streets prone to flooding are:These warnings followed a meeting Tuesday of...

The city of Wichita Falls has targeted some specific areas of the city where the danger of flooding may be critical.

The National Weather Service has placed much of the region in a flood watch and the area of Wichita Falls along the Wichita River may see near-record flooding.

In a press release late Tuesday, the city warned resident to be especially cautious around certain areas.

Neighborhoods that may lose power during rising water are:

Streets prone to flooding are:

These warnings followed a meeting Tuesday of government and emergency agencies in Wichita Falls.

Also, Gov. Greg Abbott on Tuesday activated state emergency response resources ahead of severe weather threats in Texas over the next few days, according to a media release.

He ordered a dozen state agencies to stand ready with boats, rescue teams, helicopters, tactical marine units, ambulances, medics and all-terrain vehicles.

"Texans should prepare for severe weather across North, Central, East, and West Texas throughout the week,” Abbott said in a statement Tuesday.

“With the potential for large hail, damaging winds, tornadoes, and flash flooding, Texans are encouraged to regularly monitor weather conditions, heed the guidance of state and local officials, and have an emergency plan to keep themselves and their loved ones safe," Abbott said.

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UPDATED: The Wichita River in Wichita Falls may reach near-record flood stage

(This story was updated to accurately reflect the most current information.)The National Weather Service has issued a flood warning for the Wichita River in Wichita Falls.Because more heavy rain is forecast, the weather service said the river will be at risk of flooding Wednesday morning through Sunday.The river stage was at 8.8 feet Tuesday morning, but it was expected to rise well above flood stage to 22 feet by Wednesday evening.UPDATE from cityRepresentatives from the city of Wichita Falls, W...

(This story was updated to accurately reflect the most current information.)

The National Weather Service has issued a flood warning for the Wichita River in Wichita Falls.

Because more heavy rain is forecast, the weather service said the river will be at risk of flooding Wednesday morning through Sunday.

The river stage was at 8.8 feet Tuesday morning, but it was expected to rise well above flood stage to 22 feet by Wednesday evening.

UPDATE from city

Representatives from the city of Wichita Falls, Wichita County, the Texas Department of Emergency Management, Texas Parks and Wildlife Department game wardens and local service providers met Tuesday to prepare for the possible event, according to a statement from the city.

The Emergency Operations Center has been activated to monitor the latest on the flood potential, the statement said.

"All agencies are receiving updated regular briefings on the latest weather developments. Swift water rescue teams and all local agencies are in place and ready to deploy should they be needed. In addition, plans are in place for shelters for residents who may be displaced," the statement said.

The city also urged residents to have a plan in case evacuations are necessary and noted power outages are possible in a severe weather event.

Outlook for possible flooding

At 22 feet, extensive flooding would occur in the Tanglewood neighborhoods and in Harrell and Lucy parks.

The weather service said flood depths up to 2 feet could occur north of Sixth Street and east of Scott Avenue.

This is similar to an area that flooded in 2007 and caused extensive damage to homes and businesses.

The weather service said the last time the Wichita River rose to 22 feet was in June 1941. The NWS also said agriculture areas upstream and downstream from Wichita Falls could be 4 feet underwater.

The NWS forecast for the Wichita Falls area calls for rain and thunderstorms through Wednesday night that could produce 5 inches or more of new rain on ground already saturated by recent rain.

After a brief break on Thursday, rain could return to the area on Thursday night and continue through the weekend, according to the forecast.

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