Call Center Company in West Valley City, UT
You don't have to be an all-A student from Salt Lake Community College near West Valley City to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in West Valley City, UT
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in West Valley City, UT has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Tradition Assisted Living in West Valley City, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in West Valley City, UT for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in West Valley City, UT can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in West Valley City, UT, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in West Valley City, UT
Utah Jazz Add Steve Wojciechowski to Coaching Staff
NBAhttps://utahjazz.com/news/utah-jazz-add-steve-wojciechowski-to-coaching-staff
Utah Jazz Head Coach Will Hardy has added Steve Wojciechowski to his coaching staff. He is the second coach from the team’s NBA G League affiliate, the Salt Lake City Stars, to be promoted to Hardy’s staff, joining previous Stars Head Coach Scott Morrison.Wojciechowski spent the past two seasons as the head coach of the Stars, guiding the team to two consecutive playoff appearances and a 41-17 overall record. Last season, the Stars secured the third seed in the Western Conference with a 21-13 season record. The team earned...
Utah Jazz Head Coach Will Hardy has added Steve Wojciechowski to his coaching staff. He is the second coach from the team’s NBA G League affiliate, the Salt Lake City Stars, to be promoted to Hardy’s staff, joining previous Stars Head Coach Scott Morrison.
Wojciechowski spent the past two seasons as the head coach of the Stars, guiding the team to two consecutive playoff appearances and a 41-17 overall record. Last season, the Stars secured the third seed in the Western Conference with a 21-13 season record. The team earned the franchise’s first-ever playoff victory on April 1, 2025, over the Rio Grande Valley Vipers.
The Severna Park, Md., native began his coaching career at his alma mater, Duke University. He spent 14 seasons on the coaching staff, serving as both an assistant coach and associate head coach under Hall of Fame Coach Mike Krzyzewski. Wojciechowski helped guide the Blue Devils to nine ACC Tournament championships, two NCAA championships (2001 and 2010), and a 441-92record.
Wojciechowski has broad experience with USA Basketball, both as a coach and a player. Most recently, he served as an assistant coach for the 2022 USA AmeriCup team, which captured bronze at the 2022 FIBA AmeriCup. From 2008 to 2012, Wojciechowski served as a court coach and scout for the USA Men’s National Team, which won medals in both 2008 and 2012. As a player, he won a gold medal at the 1994 COPABA Junior World Championship Qualifying Tournament as a member of the USA U18 National Team before finishing seventh at the 1995 FIBA Junior World Championship as part of the U19 squad.
He also served as head coach at Marquette University for seven seasons, earning two NCAA tournament berths and recording a 124-93 record overall (2014-21). As a player, Wojciechowski spent four seasons at Duke (1994-98), earning the 1998 NABC Defensive Player of the Year award, 1997-98 All-ACC Third Team, and 1996-97 All-ACC Second Team honors. The point guard still ranks in the program’s top 10 in both career assists (505) and steals (203). A standout prep player at Cardinal Gibbons in Baltimore, Md., he was named a McDonald’s High School All-American in 1994.
West Valley City family overcomes fire, health struggles to find gratitude
Debbie Worthenhttps://www.ksl.com/article/51317840/west-valley-city-family-overcomes-fire-health-struggles-to-find-gratitude
WEST VALLEY CITY — A devastating house fire has left one family without a home, but for the Treadways, this is just another hurdle in a year filled with challenges. Despite everything, their gratitude remains unwavering.It was Monday afternoon when Jesica Treadway received an unexpected notification on her phone."I saw a notification on my phone that said your doorbell rang," she recalled.Moments later, Jesica watched in shock as her husband spoke urgently with their neighbor."It was my next-d...
WEST VALLEY CITY — A devastating house fire has left one family without a home, but for the Treadways, this is just another hurdle in a year filled with challenges. Despite everything, their gratitude remains unwavering.
It was Monday afternoon when Jesica Treadway received an unexpected notification on her phone.
"I saw a notification on my phone that said your doorbell rang," she recalled.
Moments later, Jesica watched in shock as her husband spoke urgently with their neighbor.
"It was my next-door neighbor talking to my husband, saying, 'What's the code? Your house is on fire,'" she said.
Dennis Treadway was at work, and their next-door neighbor was at the door with a fire extinguisher.
The culprit? Zeke, one of the family's four beloved dogs, had jumped up to grab pizza boxes off the stove — accidentally turning on the burner in the process.
A year of challenges
The fire destroyed their home, which was just weeks away from having a finished basement. However, for the Treadways, this was simply another obstacle in a year full of hardships. One year ago, Dennis Treadway was battling kidney failure and desperately needed a transplant. Jesica Treadway, determined to help, began the process of donating her own kidney.
"I really was just thinking, 'Oh, I'll donate to him,'" she said.
Doctors soon discovered she was not an ideal match for her husband. But rather than giving up, she donated her kidney anyway, helping another patient in need — an act that placed Dennis Treadway on the living donor list. Then, just days before Christmas, the call they had been hoping for finally came.
"On the 20th of December, they called and said, 'We have your kidney,'" Jesica Treadway recalled.
In late January, Dennis Treadway underwent his transplant surgery. The results were life-changing.
"For the first time in years, I feel great," he said.
Finding gratitude in the face of loss
Now, with their home gone and no furniture or clothing left, the Treadways are searching for a place to stay. Despite the hardships, their perspective remains positive.
"I'm thankful for the neighbors that we have. They've all become like family to us over the last five years," Jesica Treadway shared.
Dennis Treadway said they are blessed to have the love of their neighbors.
While news crews walked through the burned-out home with them, the family received another surprise: their school counselor stopped by with a gift bag for a movie night. The Treadways plan to spend the weekend watching films together in their temporary home — a hotel.
In the face of adversity, their resilience shines through. And as they continue to rebuild their lives, one thing remains clear: gratitude is the foundation that keeps them strong.
A *GoFundMe has been set up to help support the Treadways rebuild.
*KSL.com does not assure that the money deposited to the account will be applied for the benefit of the persons named as beneficiaries. If you are considering a deposit to the account, you should consult your own advisers and otherwise proceed at your own risk.
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It’s really happening. The U. will launch construction today of its biggest off-campus hospital.
Tony Semeradhttps://www.sltrib.com/news/2025/06/13/construction-massive-u-hospital-is/
The new $855 million medical campus promises to be a life-changer, even lifesaver, for tens of thousands of west-siders.Dreams of a major life-changing source of health care on the Salt Lake Valley’s west side will turn real Friday afternoon as University of Utah officials and other dignitaries break ground on a new state-of-the-art hospital and medical campus in West Valley City.In what will be the U.&r...
The new $855 million medical campus promises to be a life-changer, even lifesaver, for tens of thousands of west-siders.
Dreams of a major life-changing source of health care on the Salt Lake Valley’s west side will turn real Friday afternoon as University of Utah officials and other dignitaries break ground on a new state-of-the-art hospital and medical campus in West Valley City.
In what will be the U.’s first off-campus hospital in its 175-year history and its largest medical facility ever, initial phases of the 800,000-square-foot hospital and supporting medical offices at 3784 South 5600 West are to open around 2028.
(University of Utah Health) An aerial rendering looking southwest at the U. Health's hospital and health campus now under construction in West Valley City.
The 22-acre health care campus will also be the west side’s first sizable and integrated medical institution of its kind, offering an emergency room, 130 inpatient rooms, 200 exam rooms and substantial support offices for nearly 50 specialties.
Ceremonies celebrating the Friday groundbreaking — with a bevy of U. officials, city leaders and community members who’ve helped guided the hospital’s planning — are slated to start at 3:30 p.m. at West Valley City’s Centennial Park, 5405 W. 3100 South, north of the construction site.
The hospital is seen as a potential turning point in the quality of life, economic prospects and health outcomes for tens of thousands of people living west of Interstate 15, where historic metrics reveal disadvantaged residents in particular as long underserved for hospital care.
The main hospital, medical office building, parking structures and tree-lined campus will cost an estimated $855 million when fully built — sometime in 2029 or beyond — with capacity to one day serve more than 426,000 patients a year.
(University of Utah Health) A rendering looking east at the entry to the medical office building at the U. Health's hospital and health campus now under construction in West Valley City.
New renderings released by the U. on the eve of Friday’s launch show two sleekly designed earth-toned mid-rise structures with rectangular surfaces.
Both the primary hospital, with emergency department, and the medical office building feature prominent north-facing facades and are set well back from 5600 West. Around them are substantial low-rise supporting structures to the south and tree-covered grounds buffering the entire site from the street with intermittent green spaces.
Estimates are the hospital’s location — along 5600 West between 3700 South and 3800 South, immediately east of the Mountain View Corridor — could save up to 12 million miles of travel for west-siders, who for generations have otherwise trudged eastward for their major medical needs.
(University of Utah Health) A rendering looking the emergency entry at the U. Health's hospital and health campus now under construction in West Valley City.
In the works at least since 2022, when the Utah Legislature first began boosting the U.’s ability to borrow in order to fund the project, Friday’s event now heralds an anticipated boon for West Valley City and surrounding communities.
Utah’s second largest city alone expects to see up to 2,000 new jobs created by the massive medical campus, along with a regional economic boost from related commerce.
The new facility is expected to honor members of the well-known Eccles family, longtime philanthropic supporters of the U. and other humanitarian causes. That tribute follows a landmark gift announced in March toward the hospital from the George S. and Dolores Doré Eccles Foundation of $75 million, the largest ever given to Utah’s flagship university.
U. President Taylor Randall has said the West Valley City complex will have “remarkable societal impact” — often citing 10-year differences in the life expectancies of some nearby west-side neighborhoods, compared to counterparts elsewhere in the state.
Randall also said in a statement in May that the Eccles gift was instrumental to “ensuring more west-side communities have the high-quality health care they deserve” and continued the family’s “extraordinary legacy of expanding health care access and education across Utah.”
The University of Utah Hospital on the school’s east-bench campus remains the state’s largest, at about 613 inpatient beds. The U.’s venture westward is part of a broader spate of on-campus construction and notable expansion off campus, with multiple new satellite locations planned across Salt Lake County.
West Valley City’s new campus has been carefully designed with extensive outreach to residents, U. officials have said, to optimize its community focus and benefits. Efforts toward getting the hospital funded, planned and fully designed have run alongside the creation of new U. programs to attract more residents into health care professions.
Construction of this west-side site, however, had lagged due to rising costs.
With Okland Construction as its general contractor, the U. now intends to build the campus over several phases, with a multispecialty outpatient center coming first around 2028. That will offer an emergency department, exam rooms and some specialty care.
Inpatient hospital beds, labor and delivery rooms, and additional surgical facilities are to follow, along with what the U. says will be a retail and specialty pharmacy, gift shop, cafe and coffee shop, wellness spaces, a chapel, and community gathering areas.
Those are to open around 2029, with subsequent phases to follow.
West Valley City updates affordable housing plan to address growing needs
Averie Klonowskihttps://www.fox13now.com/news/local-news/northern-utah/west-valley-city-updates-affordable-housing-plan-to-address-growing-needs
WEST VALLEY CITY, Utah — West Valley City has updated its Moderate Income Housing Plan to align with state requirements, focusing on strategies to increase affordable housing options in the community."We have our moderate income housing plan, so that plan is actually required by the state. We select those strategies that are most applicable in our city, and then not only do we have to choose those strategies, we have to implement those strategies," said Steve Pastorik, Community Development Director for West Valley Cit...
WEST VALLEY CITY, Utah — West Valley City has updated its Moderate Income Housing Plan to align with state requirements, focusing on strategies to increase affordable housing options in the community.
"We have our moderate income housing plan, so that plan is actually required by the state. We select those strategies that are most applicable in our city, and then not only do we have to choose those strategies, we have to implement those strategies," said Steve Pastorik, Community Development Director for West Valley City.
The city council approved updates to the plan Tuesday night, incorporating state code housing strategies.
One key approach involves rezoning properties to allow for higher density housing in strategic locations.
"Considering re-zones to allow for certain properties to allow for more density in certain locations," Pastorik said.
A recent example of this strategy is the former Redwood Drive-in, which was sold last year after 65 years of operation as a theater and swap meet destination. Despite protests from supporters against the closure, the city approved rezoning the property for residential development.
"That was a commercial use where the owner wanted to sell it for residential, and so the city reasoned that to allow for a mix of townhomes and condos," Pastorik said.
The housing challenge extends throughout Salt Lake County, according to Sahil Oberoi, Chief Operating Officer at Utah Community Action, an organization that helps Utahns experiencing poverty.
"To give you a volume in scale of need, we get over 1,200 applications a month for rental assistance, but based on the funding we have, we can only help about 120, so that's 10%," Oberoi said.
Another strategy in West Valley City's updated plan focuses on rehabilitating existing buildings to preserve affordable housing options.
"Listing affordable housing in the city that sometimes is at risk of just kind of falling into disrepair or being converted to something else, so the city has programs that are addressed in our plan that help to keep that housing in the supply," Pastorik said.
These updates are part of a housing plan that residents will see implemented over the next several years, with a focus on increasing overall housing supply.
"Way of addressing affordable housing is by providing more supply, so by rezoning for additional housing, that increases the supply," Pastorik said.
Oberoi agrees with the approach: "I think whatever we can do to expand zoning and whatever we can do to incentivize more affordable housing units, that's definitely needed here in our community."
This story was reported on-air by a journalist and has been converted to this platform with the assistance of AI. Our editorial team verifies all reporting on all platforms for fairness and accuracy.
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Nusano Hosts VIP Preview Tour of New Utah Factory with Gadolinium-160 Breakthrough and Ion Beam Innovation
TechBuzz Newshttps://www.techbuzznews.com/nusano-hosts-grand-opening-for-new-utah-factory/
West Valley City, Utah – June 11, 2025Nusano, a nuclear technology firm specializing in isotope production, provided this week a preview of new first-of-its kind, 190,000-square-foot facility for media, investors, tech leaders, and invited guests. Alongside the building VIP preview tour, the company announced a significant milestone: the successful enrichment of gadolinium-160 (Gd-160) to 99.2% purity—entirely in-house.The breakthrough, according to Nusano, underscores the company’s goal of reshoring and scali...
West Valley City, Utah – June 11, 2025
Nusano, a nuclear technology firm specializing in isotope production, provided this week a preview of new first-of-its kind, 190,000-square-foot facility for media, investors, tech leaders, and invited guests. Alongside the building VIP preview tour, the company announced a significant milestone: the successful enrichment of gadolinium-160 (Gd-160) to 99.2% purity—entirely in-house.
The breakthrough, according to Nusano, underscores the company’s goal of reshoring and scaling the U.S. supply of stable and radioactive isotopes, which are essential for medical diagnostics, cancer therapies, battery technology, and emerging nuclear energy systems.
“Establishing a 100% domestic supply chain for strategic stable isotopes is another significant step toward our mission of empowering innovation,” said CEO Chris Lowe.
“Our proprietary technologies are scaling to ensure a high level of reliability and purity so our customers can grow their operations and stabilize their supply chains,” Lowe added.
Stable isotopes, like Gd-160, are used as feedstock in the production of radioisotopes. In the case of gadolinium, the natural form contains only 21.86% of the desired isotope. Nusano’s ability to enrich it to 99.2% purity “opens the door to high volume, high purity radioisotope manufacturing,” said Lowe.
At the preview tour, Lowe emphasized the broader implications of this milestone. “We can open up more of the periodic table… produce isotopes at scale… very quickly… and at a higher level of purity,” he said. “That is a game changer, because that helps ensure that our supply chain remains right here in West Valley.”
Nusano’s Director of Mechanical Engineering, Austin Yusi Cao, spotlighted the role of infrastructure in supporting this complex operation. “You're standing in really an incredibly well-designed building that we first started designing almost five years ago,” said Cao. “Every single hidden bolt in this building, that 10-ton crane—it’s all built to support the accelerator.” At the heart of the system is Nusano’s proprietary ion source. “What you're seeing is the secret sauce behind our company: creating a cloud of alpha ions that is orders of magnitude more than anyone else in the world today,” said Cao. “That's 100 times more than anyone else on the planet today,” he added. With installation nearing completion, Cao said, “In about two months, you'll see this place come alive with activity and everything installed, signaling a transformative moment for Utah’s economy and global healthcare.”
During the tour, Irina Petrushina, an Applied Physicist at Nusano explained the company's linear accelerator (LINAC), a key component of the company's radioisotope production platform. A LINAC is a device that accelerates charged particles—such as protons or alpha ions—along a straight path using oscillating electric fields. Petrushina likened the process to particles “surfing” on ocean waves. As particles travel through a long metallic structure, known as the drift tube assembly, the oscillating fields give them momentum while the tubes shield them during deceleration phases. Embedded magnets ensure the beam remains focused, directing particles precisely at their targets to initiate nuclear reactions and produce medical isotopes. “This technology, refined since the 1940s, combines proven methods with Nusano’s patented ion source for efficient production,” Petrushina noted. According to Lowe and other company executives, the system will produce over 25 different radioisotopes for cancer diagnostics and treatments starting in 2025.
Nusano’s innovation extends beyond the LINAC and ion source. Its entire production model is designed for scalability and responsiveness—an uncommon trait in nuclear medicine supply chains. “Think of it as an energy source,” said Lowe. “We actually produce that energy in a nice, micro-pulsating fashion… it literally melts like butter on toast.” The company's signature 73-foot linear accelerator—compact compared to legacy systems like California’s mile-long SLAC—is powerful enough to split into 12 separate beams, enabling simultaneous production of 12 different isotopes. “Existing technology has to plan two or three years in advance just to make one product,” Lowe said. “We can produce 12 different products at once.” Lowe hinted that the company could eventually produce “over 40, probably over 50 isotopes,” but emphasized that science is no longer the bottleneck: “It’s simply what the market wants.”
Nusano is also positioning itself as a critical player in the push for domestic isotope production. “Where does most of that material come from? Western China or Russia,” said Lowe. “By creating a domestic supply of stable isotopes, Nusano is improving national security, and enabling scientific innovation.” He highlighted technical limitations of legacy suppliers, particularly those based in Russia. “80% quality was like a home run for the product shipped out of Russia for decades. That’s a distant memory. Now it’s 99.9% or bust.” Nusano plans to continue expanding its stable isotope inventory, particularly for rare earth elements critical to medical and industrial applications.
The new building is built like a bunker encased in thick concrete. Lowe said the new Nusano facility rests on 683 massive pillars that reach 88 feet into the ground and contains an unfathomable “162,000 metric tons of concrete.” He emphasized the building’s structural integrity. “We are geologically stable in a 7.0 earthquake. The whole facility moves as one,” Lowe said. “This is the safest thing I’ve ever come across in my life.” Production of higher-security materials, such as uranium fuel, will take place at a separate location. “We will go make that out in the middle of the desert, behind walls and guns and guards,” said Lowe.
Nusano's factory and separate HQ building are elements of the emerging Medical Innovation Technology (MIT) research campus currently under development in West Valley City near the 201 Expressway and Bangerter Highway – 10 minutes from Salt Lake City International Airport. Envisioned and championed by the Wasatch Group (Salt Lake City), the MIT campus is poised to become a premier hub in Utah for medical manufacturing and innovation.
Lowe agrees. “This capability here has already attracted several other therapeutic or drug companies right here along the street,” he said. “Some of which are announced, and some of which are not announced yet. But they will be next door to us.” In closing, he was emphatic about the long-term significance: “Decades from now, we will look back and say this is the place that it all began.”
For more information, visit Nusano's website.
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