Let's Talk 1-866-552-3118Call Center Company in Waterbury, CT
You don't have to be an all-A student from Industrial Management Training Institute IMTI near Waterbury to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.
Years of Experience
- Call Center Company in Waterbury, CT
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Waterbury, CT has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.
What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness- Automotive & Transportation
- Business Services & Consulting
- Construction & Engineering
- E-Commerce & Retail
- Education & E-Learning
- Energy & Utilities
- Financial Services & Banking
- Government & Public Sector
- Healthcare & Medical Services
- Hospitality & Travel
- Human Resources & Staffing
- Information Technology (IT) & Software Development
- Insurance
- Legal & Law Firms
- Logistics & Supply Chain
- Manufacturing & Industrial
- Marketing & Advertising
- Media & Entertainment
- Nonprofit & Charitable Organizations
- Real Estate & Property Management
- Security & Surveillance
- Telecommunications
- Waste Management & Environmental Services
- Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at The Village at East Farms in Waterbury, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.
Why Hire a Call Center Company in Waterbury, CT for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
- 24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors- Equipment Manufacturers
- Organic Farms
- Car Dealerships
- Trucking & Logistics Companies
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Waterbury, CT can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.
What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
- Online Learning Platforms
- Private Schools
- Online Stores
- Fashion Brands
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.
Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.
Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
- Water & Electric Providers
- Solar Energy Firms
- Investment Companies
- Insurance Firms
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?
If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
- Hotels
- Travel Agencies
- Tech Startups
- IT Consulting Firms
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
- Health Insurance Providers
- Auto Insurance Companies
- Warehousing Companies
- 3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Waterbury, CT, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Waterbury, CT
Shooting reported at Brass Mill Center mall in Waterbury, Connecticut
CBS Newshttps://www.cbsnews.com/newyork/video/shooting-reported-at-brass-mill-center-mall-in-waterbury-connecticut/
Featured Trump-Musk Fight Boulder Attack Suspect Charged ...
- Featured
- Trump-Musk Fight
- Boulder Attack Suspect Charged
- NBA Playoffs Schedule
- 2025 NHL Playoff Schedule
- CBS News New York
- Meet the Team
- WLNY-TV 55
- Program Guide
- Contests & Promotions
- Advertise With Us
- Sitemap
- Regulation
- Public File for WCBS-TV
- Public File for WLNY-TV
- Public Inspection File Help
- FCC Applications
- WCBS-TV EEO Report
- WLNY-TV EEO Report
©2025 CBS Broadcasting Inc. All Rights Reserved.
Waterbury, CT – Pedestrian Injury Accident at Pearl Lake Rd
Police Accident Reports (888) 657-1460https://localaccidentreports.com/waterbury-ct-pedestrian-injury-accident-at-pearl-lake-rd/
Emergency responders were quick to the scene, and the victim was transported to a local hospital with non-life-threatening injuries. According to officials, the 14-year-old is currently in stable condition.The driver of the vehicle stayed at the scene and was not injured. Police have not released further details regarding the incident. The cause of the accident is still under investigation, and authorities are working to gather more information.Our thoughts are with the injured individual, and we hope for a swift and full recov...
Emergency responders were quick to the scene, and the victim was transported to a local hospital with non-life-threatening injuries. According to officials, the 14-year-old is currently in stable condition.
The driver of the vehicle stayed at the scene and was not injured. Police have not released further details regarding the incident. The cause of the accident is still under investigation, and authorities are working to gather more information.
Our thoughts are with the injured individual, and we hope for a swift and full recovery.
Pedestrian Accidents in Connecticut
Pedestrian accidents, though often preventable, continue to be a significant concern in Connecticut. In many cases, these accidents occur when pedestrians unexpectedly enter the roadway, which can be a particularly dangerous situation for young individuals. In Waterbury, incidents like this one highlight the importance of both pedestrian and driver awareness in areas with heavy foot traffic or unpredictable pedestrian movements.
The number of pedestrian injuries in Connecticut has been steadily rising, and the state has implemented various measures to improve road safety. This includes increased awareness campaigns for both drivers and pedestrians, especially in areas where children and young adults are more likely to be crossing streets or walking along busy roads.
If you or someone you know has been involved in a pedestrian accident, it’s essential to seek medical attention immediately and consult an attorney to ensure your rights are protected. Navigating the aftermath of such an accident can be complex, and legal assistance can help ensure fair treatment in insurance claims and settlements.
For more information or to receive help after an accident, contact Local Accident Reports. We are here to help guide you through the aftermath and ensure you receive the support you deserve.
Note: These posts are created solely for the use of Local Accident Reports. We have not verified the information in these posts as the information is gathered from secondary sources. If you have personal knowledge that the information contained in these posts is inaccurate, please contact Local Accident Reports immediately so we can make the necessary corrections or remove the story.
Disclaimer: We are providing this information to the general public as a resource to use in the event you or a family member are injured in a similar incident. Every effort is put forth to honor the victims of accidents, and hope the information presented helps others avoid the same type of accidents in the future. The photos depicted in these posts are not representative of the actual accident scene. Please contact Local Accident Reports at (888) 657-1460 to be connected with an attorney in your area who will answer any legal questions you may have.
Buyers express interest in Prospect’s three CT hospitals that face bankruptcy. Morale ‘non existent’
Livi Stanfordhttps://www.courant.com/2025/06/04/ct-officials-hopeful-buyer-will-revitalize-prospects-three-hospitals/
With the bidding process underway for a buyer to acquire Prospect Medical Holdings’ three hospitals in the state, three buyers have expressed interest but an official announcement is not expected until later this month.None of the buyers’ names have been made public, according to state and health officials.But there is anticipation and hope that a buyer will be fou...
With the bidding process underway for a buyer to acquire Prospect Medical Holdings’ three hospitals in the state, three buyers have expressed interest but an official announcement is not expected until later this month.
None of the buyers’ names have been made public, according to state and health officials.
But there is anticipation and hope that a buyer will be found to keep the hospitals on solid footing after Prospect, a private equity company, filed for Chapter 11 bankruptcy this past January.
Bankruptcy court proceedings are occurring in the Northern District of Texas Dallas Division and Yale New Haven Health announced last month that no deal was possible to acquire the hospitals due to “mismanagement.”
Julia Bergman, a spokesman for Gov. Ned Lamont said the “governor believes these hospitals are valuable institutions that provide quality health care to the communities they serve.
“He looks forward to their continued success in the future under a new operator,” she said.
Prospect, which operates Manchester Memorial, Rockville General and Waterbury Hospital, has faced fiscal challenges in many of its hospitals in the state, from delayed payments to physicians and vendors to a shortage of health care providers.
Waterbury Mayor Paul Pernerewski Jr. said he learned that there are several bidders interested and expects to know more in the coming weeks.
He said given what has happened with Waterbury Hospital under the ownership of Prospect, it “would be helpful if the new buyer is not a private equity company.”
There is a call in the legislature to restrict private equity in response to the effect of Prospect Medical Holding’s impact on its three hospitals and state officials have raised concerns about profits being maximized over patient care.
Connecticut lawmakers are considering legislation to restrict private equity’s role in Connecticut hospitals but time is drawing down on the session.
SB 1507 would prohibit private equity companies and real estate investment trusts from acquiring or increasing direct or indirect ownership interest in or operational or financial control over a hospital or health system, according to the bill’s analysis.
Sen. Saud Anwar, Senate chairman of the Public Health Committee, said it is integral to pass legislation.
“We are trying to get everyone on the same page,” he said. “We need to make sure we have a plan to protect our citizens from people who are dedicated to making money for themselves at the cost of patients.”
Prospect
There was hope for a buyer for Prospect’s hospitals in 2022 when Yale New Haven Health agreed in a tentative agreement to purchase Prospect’s three hospitals for $435 million but that deal has been bogged down in lawsuits, with Yale deciding that the deal was not possible.
Dana Marnane, director of public relations and communications for Yale New Haven Health, declined to comment for this article.
Nurses and unions at several of Prospect’s hospitals in the state have told the Courant that their hospitals have been decimated, with some continuing to cite concerns about patient care as they wait for a new owner to purchase the hospitals.
This followed a state Department of Public Health consent order issued in November of last year fining Waterbury Hospital $60,000 for violations of state law and called on the hospital to develop, review and revise policies and procedures related to staffing levels, abuse prevention, implementation of physician orders, timely initiation of Emergency Department triage protocol, among other policies. The consent order also called for an independent expert compliance contractor of the hospital.
Brittany Schaefer, public information officer for the Department of Public Health, said in an email Monday that the consent order remains active.
“The independent expert compliance contractor continues to monitor the items outlined in the consent order and submit monthly reports to DPH and Waterbury Hospital leadership regarding this,” Schaefer said, adding that the contractor also meets regularly with DPH and Waterbury Hospital leadership to discuss reports/items outlined in the consent order.
Bankruptcy court filing shows recently that Prospect Medical received permission to close two Pennsylvania hospitals trying to sell them but no one was interested.
Robert White, distinguished practitioner in residence at Quinnipiac University School of Law, said in an email that Prospect will need an infusion of cash from somewhere soon.
“You may see more closings,” he said. “They are trying to sell assets.”
Meanwhile, the state Office of Health Strategy approved a settlement allowing Prospect to seek approval of the consolidation of the Rockville General and Manchester Memorial hospital licenses from the Department of Public Health.
The settlement also cleared a path for the operator to permanently shutter all services aside from the emergency and behavioral health at Rockville General Hospital in Vernon, The CT Mirror reported.
“This isn’t just a failure – it’s a disgrace,” said Sen. Jeff Gordon, R-Woodstock, in a statement. “Once again, OHS has shown it is completely out of touch with the real health care needs of Connecticut families and seniors.
Quality of care
Ed Gadomski, Connecticut Healthcare Associates internal union organizer, who represents the nurses and technicians at Waterbury Hospital, continues to state that almost all of its departments are understaffed with nursing to patient ratios well over the appropriate levels set by the Hospital Staffing Committee. He continues to wait on the outcome of a complaint he filed with the Department of Public Health charging that the hospital is violating the Hospital Staffing Law.
Suzanne Koenig, president of SakHealthcare and the patient care ombudsman for Prospect’s hospitals, stated in her report, according to court filings, that “overall patient care and safety are being maintained at the ECHN hospitals (Manchester Memorial Hospital and Rockville and Waterbury).
“The ombudsman did not observe any staffing issues that put patients in immediate danger or jeopardized their care,” Koenig said in her report.
She did however report that staffing remains challenging.
“Specifically, MMH and Waterbury have had several registered nurses (each an “RN”) call out sick or no-show,” Koenig said in her report. “The hospitals, however, have done a good job finding replacement RNs for shift coverage, often on short notice. The hospitals are also actively recruiting and offering sign-on and referral bonuses as incentives.”
But Gadomski said he continues to hear of staff members leaving the hospital.
“Morale is non existent,” he said. “We are keeping our heads above water and waiting for the new ownership.”
Koenig noted in her report that the Emergency Department at Waterbury Hospital was crowded and the need for expansion as planned was evident.
Update on Waterbury, Connecticut mall shooting | Full briefing
CBS Newshttps://www.cbsnews.com/newyork/video/update-on-waterbury-connecticut-mall-shooting-full-briefing/
Featured Trump-Musk Fight Boulder Attack Suspect Charged ...
- Featured
- Trump-Musk Fight
- Boulder Attack Suspect Charged
- NBA Playoffs Schedule
- 2025 NHL Playoff Schedule
- CBS News New York
- Meet the Team
- WLNY-TV 55
- Program Guide
- Contests & Promotions
- Advertise With Us
- Sitemap
- Regulation
- Public File for WCBS-TV
- Public File for WLNY-TV
- Public Inspection File Help
- FCC Applications
- WCBS-TV EEO Report
- WLNY-TV EEO Report
©2025 CBS Broadcasting Inc. All Rights Reserved.
Officials provide update on Waterbury mall shooting
CBS Newshttps://www.cbsnews.com/newyork/video/officials-provide-update-on-waterbury-mall-shooting/
Featured Trump-Musk Fight Boulder Attack Suspect Charged ...
- Featured
- Trump-Musk Fight
- Boulder Attack Suspect Charged
- NBA Playoffs Schedule
- 2025 NHL Playoff Schedule
- CBS News New York
- Meet the Team
- WLNY-TV 55
- Program Guide
- Contests & Promotions
- Advertise With Us
- Sitemap
- Regulation
- Public File for WCBS-TV
- Public File for WLNY-TV
- Public Inspection File Help
- FCC Applications
- WCBS-TV EEO Report
- WLNY-TV EEO Report
©2025 CBS Broadcasting Inc. All Rights Reserved.
Disclaimer:
Service Areas
