Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Washington, DC

You don't have to be an all-A student from Bay Atlantic University Washington DC near Washington to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Washington, DC

The ABC Marketing Services Difference

For over 20 years, our call center company in Washington, DC has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Washington, DC

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at The Residences at Thomas Circle in Washington, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Washington, DC

Why Hire a Call Center Company in Washington, DC for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Washington, DC can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Washington, DC

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Washington, DC

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Washington, DC

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Washington, DC

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Washington, DC, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Washington, DC

CWG Live updates Rain chances up again through evening, then somewhat milder Thursday

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May 21, 2025 at 4:01 p.m. EDT

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Welcome to cwg.live, updated around-the-clock by Capital Weather Gang meteorologists.

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Happening now: A bit of drizzle before showers pick up in intensity this evening and last into the overnight. Maybe some rumbles. Mainly staying in the mid-50s to low 60s.

What’s next? Some light showers remain possible tomorrow as temperatures rebound to 65 to 70, then trending drier heading into the weekend.

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Army reenactors, flyovers: What to expect at President Trump's military parade in DC

There's now a timeline of events available for the U.S. Army's 250th anniversary parade scheduled to take place on June 14, which is also President Donald Trump's birthday.The America250 initiative shared the schedule on Wednesday, along with a statement about the parade and celebration in D.C., confirming new details about what the parade will look like.The parade will commemorate the Army's long history, "while looking boldly toward the next 250 years of American patriotism and technological advancement," the statem...

There's now a timeline of events available for the U.S. Army's 250th anniversary parade scheduled to take place on June 14, which is also President Donald Trump's birthday.

The America250 initiative shared the schedule on Wednesday, along with a statement about the parade and celebration in D.C., confirming new details about what the parade will look like.

The parade will commemorate the Army's long history, "while looking boldly toward the next 250 years of American patriotism and technological advancement," the statement says.

Attendees can expect historical reenactors with "period-accurate equipment," Army vehicles, flyovers and military bands, the statement says.

The parade is expected to include 6,600 soldiers, 50 military aircraft and 150 vehicles, Lt. Col. Ruth Castro, a spokeswoman for the Army, confirmed to CNBC this month. It's scheduled to begin at 6:30 p.m. and follow a route from the Pentagon in Arlington, Virginia, across the Memorial Bridge and then east on Constitution Avenue NW along the National Mall.

The parade will be followed by a parachute jump by the Army's Golden Knights, a concert and fireworks, the Associated Press reported.

Trump will speak at the event, which will take place on his 79th birthday.

"President Donald J. Trump will join veterans, active-duty troops, wounded warriors, Gold Star Families, and Patriotic Americans from across the country to celebrate our heroes who have protected our country through strength and selflessness," the statement says.

"Under President Trump's leadership, the U.S. Army has been restored to strength and readiness," it continues.

Trump attempted to put on a similar parade during his first term in office but had to cancel it because of cost concerns. The 2025 parade could cost between $25 million and $45 million, the Army said.

In an interview with NBC's "Meet the Press" moderator Kristen Welker, Trump said the cost of the forthcoming parade was "peanuts compared to the value of doing it."

Part of the cost includes measures like the Army placing large metal plates at key points on D.C. streets to better protect the pavement from the movements of 25 M1 Abrams main battle tanks.

D.C. Mayor Muriel Bowser has said if tanks are used on the city's roads, funding to repair any damage should also be part of the parade plans. It is unclear if that will happen. When asked for a response to the Army's plan for metal plates earlier this month, Bowser's office referred the AP to her past comments.

Here's the schedule of events as laid out by America250:

The early arrival times allow for security screening for all guests.

Anyone interested in attending the parade and other events can RSVP here.

FMWF Chamber of Commerce holds annual ‘Fly-In’ event in DC

Washington, D.C. – More than 40 business and community leaders arrived in the nation’s capital this week for the Fargo-Moorhead-West Fargo Chamber of Commerce’s annual meeting to discuss pressing issues at the national level that are impacting the local region.The “Fly-In” event, which ran from May 19 to May 21, is a chance for the Chamber to chat with U.S. Congressional delegates from North Dakota and Minnesota, along with federal agencies and others who have a stake in shaping the local area.&ldq...

Washington, D.C. – More than 40 business and community leaders arrived in the nation’s capital this week for the Fargo-Moorhead-West Fargo Chamber of Commerce’s annual meeting to discuss pressing issues at the national level that are impacting the local region.

The “Fly-In” event, which ran from May 19 to May 21, is a chance for the Chamber to chat with U.S. Congressional delegates from North Dakota and Minnesota, along with federal agencies and others who have a stake in shaping the local area.

“It’s a very influential time for us to be here,” Chamber CEO Shannon Full told The Flag’s Scott Hennen.

Listen: Shannon Full talks about the three-day “Fly-In” event in Washington

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Full says the trip began with a briefing at the U.S. Chamber of Commerce about the current trade and tariff climate.

Other topics covered included immigration, agriculture and artificial intelligence.

U.S. Homeland Security Secretary Kristi Noem and North Dakota U.S. Senator Kevin Cramer held a briefing about defending the country, along with immigration and workforce matters.

Interior Secretary Doug Burgum also held a session about improving the relationship between farmers and the U.S. Fish and Wildlife Service, and the effort to eliminate roadblocks to pipeline development.

Dustin Mitzel, who runs Happy Harry’s Bottle Shops in Fargo, expressed his concerns about how fewer customers are coming across the northern border to buy his products.

Mitzel says he’s lost as much as 10% of business out of Canada so far this year.

Listen: Dustin Mitzel talks to The Flag’s Scott Hennen

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“The tariff thing obviously upset them,” said Mitzel. “But I think it was the tone about the 51st state [talk from Trump] that got them fired up and extra fuel to say we’re frustrated.”

Levi Otis, who operates Ellingson Drainage, is concerned about finding enough workers to run his business and wants to see leaders “tone down some of the rhetoric” on trade and immigration to “get some deals done.”

Listen: Levi Otis talks to The Flag’s Scott Hennen

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“Let’s have some real conversations on how we can find employees who want to come work for a short time or want to come move to North Dakota,” said Otis.

On their website, the Chamber writes the event would “focus on building partnerships, advancing critical regional issues and strengthening our public policy efforts.”

DC tops public parks ranking list for fifth year in a row

Washington, D.C., retained its title as the top city for public parks for a fifth consecutive year.The Trust for Public Land’s 2025 ParkScore Index ranked Washington as the top city, followed closely by Irvine, California; Minneapolis, Minnesota; and Cincinnati, Ohi...

Washington, D.C., retained its title as the top city for public parks for a fifth consecutive year.

The Trust for Public Land’s 2025 ParkScore Index ranked Washington as the top city, followed closely by Irvine, California; Minneapolis, Minnesota; and Cincinnati, Ohio. Arlington, Virginia, located across the Potomac River from Washington, ranked seventh on the list.

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Washington ranked first on the list partly because of accessibility to parks. Ninety-nine percent of residents live within a 10-minute walk of a park, and 23% of the city’s land is reserved for parks.

“We’re proud that for the fifth year in a row, our park system has earned the top spot,” D.C. Mayor Muriel Bowser said in a statement. “This recognition is a testament to our continued investments in parks, playgrounds, and recreation centers across all eight wards, where residents and visitors alike come together to relax, play, and build community.”

“From neighborhood playgrounds to the National Mall, we’re proud to have a park system that is accessible, beautiful, and welcoming. Especially as we head into the summer, we invite everyone to come experience all that DC parks have to offer,” Bowser added.

The National Park Service manages a significant portion of Washington’s land. The city boasts various large parks, including the National Mall and Rock Creek Park, which help it rank among public parks. Washington received a ParkScore of 85.5 out of 100.

DC COUNCIL CHAIRMAN OPPOSED TO COMMANDERS STADIUM PLAN ACCEPTS THE DEAL IS INEVITABLE

The Trust for Public Land noted Irvine’s continued work on the Great Park, which helped it rise from fourth place in 2024 to second overall in 2025. The rankings are determined by park access, equity, acreage, investment, and amenities.

According to the rankings, Boise, Idaho, was rated as the best park system for dogs, and Las Vegas, Nevada, ranked as the top park system for playgrounds.

If You're Looking for a Home, Washington DC May Offer Some Possibilities

Have you been looking for a home in your local area, but inventory shortages have kept you away from the closing table? Well, plenty of inventory is becoming available in the Washington, D.C. area. If you're willing to look outside your neighborhood -- far outside your neighborhood -- you may be able to secure a house and be well on your way to closing....

Have you been looking for a home in your local area, but inventory shortages have kept you away from the closing table? Well, plenty of inventory is becoming available in the Washington, D.C. area. If you're willing to look outside your neighborhood -- far outside your neighborhood -- you may be able to secure a house and be well on your way to closing.

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As a result of the recent federal layoffs under the Trump administration, many former employees are selling their homes and moving. After the massive job cuts that gravely impacted the city of Washington, D.C. and surrounding counties, many of these homeowners are looking elsewhere to live. Without these high-paying federal jobs, homeowners in these areas can no longer afford the high cost of living in these areas.

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While inventory across the U.S. rose to 14.2%, home inventory in the metro D.C. area rose to 25% quickly after layoffs began. A few suburbs were hit even harder, notably Alexandria, Virginia, 40.9%, Montgomery County, Maryland, 38.5%, and Loudoun County, Virginia, 36.8%, where active listings more than doubled the national average.

Related: If You Want a Cheaper House, a New Build May Be the Way to Go—Here's Why

Unfortunately, this surge in inventory isn't only occurring in the Washington, D.C. area. While the increase in this metro area may have occurred much more rapidly than in most other areas nationwide due to massive layoffs, other metro areas across the country, especially in the Sunbelt, are also seeing a rise in inventory.

While an increase in inventory usually means good news, there still hasn't been much movement among home buyers because home prices haven't come down as inventory increases.

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On a more positive note, as inventory continues to grow nationwide, this may increase favorable buying conditions for homebuyers in the future. In the meantime, buyers should have no trouble finding a dream home in the nation's capital as long as plenty of options remain available and they are able to afford the asking prices.

Related: Lower Costs In the Sunbelt Hasn't Motivated Buyers This Spring

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