Call Center Company in Tulsa, OK
You don't have to be an all-A student from Tulsa School of Arts and Sciences near Tulsa to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Tulsa, OK
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Tulsa, OK has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at The Parke Assisted Living in Tulsa, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Tulsa, OK for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Tulsa, OK can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Tulsa, OK, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Tulsa, OK
Severe storms bring damaging winds, flood risk to Oklahoma
News On 6https://www.newson6.com/story/6852138eb1d173bf24f0db06/live-updates-weather-northeast-oklahoma-june-17-2025
News On 6 Chief Meteorologist Travis Meyer is tracking severe storms moving through northeastern Oklahoma. The News On 6 Weather Experts tracked severe storms through northeastern Oklahoma overnight.Watches and WarningsA severe thunderstorm watch has been issued for Adair, Cherokee, Craig, Creek, Delaware, Hughes, Kay, Lincoln, McIntosh, Mayes, Muskogee, Noble, Nowata, Okfuskee, Okmulgee, Osage, Ottawa, Pawnee, Payne, Rogers, Sequoyah, Tulsa and Wagoner County until 4 a.m.Emergency Info: Outages Across Oklaho...
News On 6 Chief Meteorologist Travis Meyer is tracking severe storms moving through northeastern Oklahoma.
The News On 6 Weather Experts tracked severe storms through northeastern Oklahoma overnight.
Watches and Warnings
A severe thunderstorm watch has been issued for Adair, Cherokee, Craig, Creek, Delaware, Hughes, Kay, Lincoln, McIntosh, Mayes, Muskogee, Noble, Nowata, Okfuskee, Okmulgee, Osage, Ottawa, Pawnee, Payne, Rogers, Sequoyah, Tulsa and Wagoner County until 4 a.m.
Emergency Info: Outages Across Oklahoma:
Northeast Oklahoma has various power companies and electric cooperatives, many of which have overlapping areas of coverage. Below is a link to various outage maps.
Follow News On 6 Meteorologists on Facebook
Timeline
3:36 a.m.: The National Weather Service has issued a flood warning for Osage County until 8:25 p.m.
3:15 a.m.: A flood warning is in effect for Payne, Grant, Kay, and Noble Counties until June 20.
1:40 a.m.: Tornado-warned storms move out of NE Oklahoma, flooding concerns remain threat for Tulsa area on Wednesday.
1:10 a.m.: We now have two confirmed tornadoes in Delaware and Cherokee counties. Both of these storms are moving at about 55-65mph.
12:58 a.m.: Tornado warning has been issued for Cherokee County until 1:30 a.m. Take shelter immediately!
12:50 a.m.: Tornado Warning has been issued for southern Delaware and southeastern Mayes County until 1:30 a.m. Take Shelter NOW!
Near Locust Grove, storm tracker Brandon Welles saw a lowering of clouds and circulation.
12:33 a.m.: This line of storms continues to track east at about 65 mph. We still have active severe thunderstorm warnings.
Damage seen on the wall of Hollywood Theaters at Promenade Mall in Tulsa
12:11 a.m.: Severe thunderstorm warning has been extended until 12:45 a.m. for areas east of Tulsa. Storms are moving at about 65 mph and have wind gusts up to 70 mph possible. These storms are moving east very quickly.
Related: Strong winds produce sideways rain from severe storm entering Jenks
11:52 p.m.: Here is another look at this line of storms that is all in severe thunderstorm warnings. The main threat is extremely strong winds.
11:34 p.m.: Severe thunderstorm warning has been issued until 12:15 a.m., and here is a storm track. Wind gusts up to 70 mph and quarter-sized hail is possible.
11:21 p.m.: Here is a storm track for part of this line of storms headed east at about 65 mph.
11:05 p.m.: This entire line of storms is in severe thunderstorm warnings with embedded tornado warnings. These storms are moving east at about 65 mph. Winds up to 70 mph and quarter-sized hail are possible.
10:45 p.m.: Multiple tornado warnings are active along a line of storms moving east at 70mph. A tornado warning has just been issued for Payne and Noble counties, in effect until 11:15 p.m.
10:10 p.m.: A severe thunderstorm warning has been extended for Nowata, Craig, Rogers, Mayes, Delaware, and Ottawa counties until 11 p.m. This storm is moving east at 60mph.
10 p.m.: There are TWO confirmed tornadoes and one tornado warning west of I-35, moving east. Numerous severe T-Storm warnings continue across the state that we're tracking.
9:55 p.m.: A severe thunderstorm warning has been extended for Nowata and Craig counties until 10:45 p.m. This is NOT a tornado warning, but it does have a tornado TAG on the warning, meaning there is the possibility for rotation to develop along the edge of the line near Nowata.
9:50 p.m.: The southern edge of the storm moving towards Tulsa County has weakened due to an outflow boundary moving quicker than the storm itself. Right now, the storm near Nowata is the strongest portion of the storm.
9:35 p.m.: A severe thunderstorm watch has now been issued for the counties shaded in blue until 4 a.m.
9:35 p.m.: HEAVY rain is moving through Bartlesville and surrounding towns right now. Expect flooding impacts and damaging wind and hail.
9:30 p.m.: The southern edge of the Osage County storm is moving south towards Tulsa County. This was once a destructive severe thunderstorm warning, but is now beginning to slightly weaken as it becomes outflow dominant. Still, prepare for a strong storm if you're in the Tulsa metro.
9:23 p.m.: Strong winds are moving along the leading edge of these storms, moving through all of Washington County. The southern end of this storm will track further south and eventually impact areas in northern Tulsa County.
9:10 p.m.: Large hail is showing up on radar on this storm as it moves into NE Osage County.
9:03 p.m.: A DESTRUCTIVE severe thunderstorm warning has been issued for eastern Osage County, moving SE near Wynona and Avant. This storm is producing 70+ mph wind gusts. There is a potential of trees falling and power outages with this storm.
9 p.m.: 70mph wind gusts have been recorded near Pawhuska so far.
8:50 p.m.: A severe thunderstorm is moving ESE towards Washington County, moving into Bartlesville and surrounding areas. This storm has produced 70mph wind gusts near Pawhuska.
8:46 p.m.: A severe thunderstorm warning has been extended for NE Osage County and northern Washington County until 9:30 p.m.
8:33 p.m.: The storm moving into Osage County is taking an ESE track. Here are a few of the estimated times of arrival.
8:20 p.m.: News On 6 storm trackers are getting positioned all across Green Country, and Bob is set up along the eastern edge of the storm moving into Osage County.
8:10 p.m.: A severe thunderstorm warning has been issued for far NW Osage County. This is likely the start of a stormy night for most of Green Country.
4:40 p.m.: A tornado watch is in place for the following counties until 10:00 p.m.
Weather Forecast and Conditions for Tulsa, OK - The Weather Channel | Weather.com
Weather.comhttps://weather.com/weather/today/l/65117c6ecc07d46522794d82c2544d95a351c5d98e7daf0868a8e9c0ed30a49f
Tulsa, OKAs of 9:10 pm CDTClearDay 85° • Night 69°River Flood Warning+2 MoreSevere Storm RiskThere is a margi...
Tulsa, OK
As of 9:10 pm CDT
Clear
Day 85° • Night 69°
River Flood Warning
+2 MoreSevere Storm Risk
There is a marginal risk of severe weather tonight.
Weather Today in Tulsa, OK
Feels Like84°
6:06 am
8:44 pm
High / Low
--/69°
Wind
1 mph
Humidity
80%
Dew Point
Pressure
29.88 in
UV Index
0 of 11
Visibility
10 mi
Moon Phase
Last Quarter
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Hourly Forecast
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Where are the 'No Kings' Protests In Oklahoma
David Prockhttps://www.news9.com/story/684c5d4e89b9c55904c6c300/where-are-the-no-kings-protests-in-oklahoma
Peaceful protests planned in Oklahoma on 'No Kings Day.' Get the full event schedule for Oklahoma City, Tulsa, and more as protestors demand civil liberties and democratic reform. TULSA, Okla. - Organizers in Oklahoma have planned peaceful protests on Saturday as part of the national “No Kings Day” movement.Leaders of the movement say they are holding thes...
Peaceful protests planned in Oklahoma on 'No Kings Day.' Get the full event schedule for Oklahoma City, Tulsa, and more as protestors demand civil liberties and democratic reform.
TULSA, Okla. -
Organizers in Oklahoma have planned peaceful protests on Saturday as part of the national “No Kings Day” movement.
Leaders of the movement say they are holding these protests in response to what they see as President Trump's "trend toward authoritarianism."
Events will take place in multiple locations throughout the state, with protestors encouraged to wear patriotic colors and bring signs supporting civil liberties, immigration justice, and democratic reform.
Oklahoma City and Tulsa are expected to see heightened law enforcement visibility throughout the day. Below is a list of events in various Oklahoma cities and towns.
???? Oklahoma City
No Kings OKC
???? Time: 9 a.m. – 12 p.m.
???? Location: City Hall Park (OKC City Hall)
109 N Hudson Ave, Oklahoma City, OK 73102
???? Tulsa
No Kings Downtown Tulsa
???? Time: 12 p.m. – 3 p.m.
???? Location: Tulsa County Courthouse
500 S Denver Ave, Tulsa, OK 74103
No Kings! We the People Reign!
???? Time: 12 p.m. – 1:30 p.m.
???? Location: East 41st Street & South Yale Avenue
Tulsa, OK 74135
No Kings Tulsa (South Tulsa event)
???? Time: 3 p.m. – 5 p.m.
???? Location: Woodland Hills Mall
7021 S Memorial Dr, Tulsa, OK 74133
???? Broken Arrow
No Kings Broken Arrow
???? Time: 11 a.m. – 11:45 a.m.
???? Location: Rose District
418 S Main St, Broken Arrow, OK 74012
???? Tahlequah
No Kings Tahlequah
???? Time: 9 a.m. – 12 p.m.
???? Location: Floyd H Norris Park
400 N Muskogee Ave, Tahlequah, OK 74464
???? Norman
No Kings Norman
???? Time: 9 a.m. – 5 p.m.
???? Location: Andrews Park
201 W Daws St, Norman, OK 73069
More Stories Related To No Kings Day Protests on June 14:
'No Kings Day' in Oklahoma: Why organizers say they're protesting
'No Kings Day' protests planned in Tulsa and across the country |
No Kings Day: Oklahoma Public Safety Commissioner clarifies state response to planned OKC protests
Oklahoma law enforcement prepared for “No Kings” protests
David Prock
David Prock is a digital content producer for Griffin Media and is a regular contributor to both News9.com and NewsOn6.com.
POSITIVELY OKLAHOMA: Behind-the-scenes wizards of Tulsa's WICKED
Julie Chinhttps://www.kjrh.com/news/positively-oklahoma/positively-oklahoma-behind-the-scenes-wizards-of-tulsas-wicked
TULSA, Okla. — The musical WICKED returns to Tulsa for three weeks of performances starting May 28, 2025.This is the fifth time the traveling show has flown into the Tulsa Performing Arts Center, and 2 News Oklahoma got a backstage pass to meet the real wizards who make the magic happen.WATCH: Behind-the-scenes wizards of Tulsa's WICKED"You'll walk into this theatre, and you'll be transported immediately. You know you're going someplace special for the next two and half hours," said ...
TULSA, Okla. — The musical WICKED returns to Tulsa for three weeks of performances starting May 28, 2025.
This is the fifth time the traveling show has flown into the Tulsa Performing Arts Center, and 2 News Oklahoma got a backstage pass to meet the real wizards who make the magic happen.
WATCH: Behind-the-scenes wizards of Tulsa's WICKED
"You'll walk into this theatre, and you'll be transported immediately. You know you're going someplace special for the next two and half hours," said WICKED Company Manager Steve Quinn.
It takes brains, heart, courage, and two and a half days to turn this corner of Green Country into the Emerald City.
"We have 11 semi-trucks full of equipment that's filling up this theatre to become WICKED," said Quinn.
But before the audience can fill the seats, there's load-in. The traveling crew is joined by Tulsans to get the show running.
"There's 65 in the WICKED touring company, including cast, crew musicians, and so on and so forth. And then we add about - 85 locals working to get the show up and running we cut that to about 28 during the show, including 9 local musicians," said Quinn.
Matt Biltgen is the head carpenter, having been with the show for 21 years. "This is the fifth WICKED set I've built," said Biltgen.
He knows the set like the back of his hand. "The Emerald City drop weighs 1400 pounds, and it's got LED lights on it, over 1000 lights in it. So, it's the big scene where we do the Emerald City; you'll see it all lit up, and the entire stage goes green," said Biltgen.
The lighting is new this time around.
Biltgen said, "We just converted all of our conventional lights, so the show is a lot brighter, and there's multicolor now, so it's totally changed the look of the show."
The show, like Broadway, has the same effects and over $2 million worth of costumes. We are told that audiences should watch for a few extras as well. Quinn said, "We have a couple of bells and whistles, which I cannot spoil."
It takes precision and the efforts of 100 people behind the scenes to put on something this popular. Galinda's bubble is already flying high. "It's 55 feet in the air. This is our tape measure, and we level it. A dual-action thrust goes back and forth and sideways- it weighs about 6,000 pounds," said Biltgen.
It's a heavy lift to set up for the show, but these wizards are working their magic and say in one short day, they'll be ready to wow Tulsa again.
"Just to see the differences in our show. I think the movie is an amazing tribute to a wonderful Broadway show. I think we're a little bit better, but that's just me," said Quinn.
WICKED runs May 28 - June 16, 2025 at the Tulsa Performing Arts Center. Tickets are still available for the three-week run. You can find them here.
Stay in touch with us anytime, anywhere --
Copyright 2025 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
Tulsa moves closer to Level 1 trauma center with new law
Erin Conradhttps://www.news9.com/story/6847723abf12165eb3ac2313/tulsa-moves-closer-to-level-1-trauma-center-with-new-law
St. Francis Health System and OSU Medical Center partner to bring the first Level 1 trauma center to Eastern Oklahoma—a game changer for regional trauma care anticipated. TULSA, Okla. - Eastern Oklahoma may soon have access to a Level 1 trauma center, a move health officials say could be life-saving for patients across the region.Until now, patients with complex, life-threatening injuries had to be transferred to OU Medical Center in ...
St. Francis Health System and OSU Medical Center partner to bring the first Level 1 trauma center to Eastern Oklahoma—a game changer for regional trauma care anticipated.
TULSA, Okla. -
Eastern Oklahoma may soon have access to a Level 1 trauma center, a move health officials say could be life-saving for patients across the region.
Until now, patients with complex, life-threatening injuries had to be transferred to OU Medical Center in Oklahoma City or even out of state for the highest level of trauma care. But thanks to new legislation, that could soon change.
St. Francis Health System and OSU Medical Center are working in a new public-private partnership to establish Tulsa’s first Level 1 trauma center. Hospital leadership says this effort, which has been more than a decade in the making, would be a “game changer” for trauma care in the eastern half of the state.
“To have a Level 1 trauma center requires a substantial investment in infrastructure and personnel,” said G.T. Bynum, vice president of public and government affairs for Saint Francis. “There’s a reason there isn’t one in Eastern Oklahoma.”
Level 1 trauma centers, as defined by the American College of Surgeons, must provide comprehensive care for all levels of injuries at all times. That includes having specialized staff and resources available 24/7.
“You don’t have to page somebody and ask them to come in from home or wherever they might be and wait for them to get here,” Bynum said. “They are here, ready to provide that care immediately.”
The need for this level of care is significant. According to Bynum, more than 60% of trauma patients treated at St. Francis come from outside the Tulsa metro area.
“When I first heard about this, I was like, ‘Oh, this is great for Tulsa,’” Bynum said. “But this is something that benefits the whole eastern half of the state of Oklahoma.”
St. Francis has been building toward this goal since at least 2014, when it opened its trauma tower adjacent to the emergency department. The hospital’s ER at 61st Street and Yale Avenue is currently one of the 10 busiest emergency rooms in the United States, according to Bynum.
The hospital is now undergoing the certification process with the American College of Surgeons and could learn by the end of the year whether it will officially become a Level 1 trauma center.
State Sen. Jon Haste, R-Broken Arrow, co-authored both bills that helped pave the way for this partnership and sent us this statement:
“For far too long, families in Eastern Oklahoma have lacked access to the highest level of trauma care. This new plan changes that. With world-class specialists on site 24/7 and a commitment to training the next generation of physicians, this trauma center will save lives, strengthen rural health and set a new standard for emergency care in our state. I am proud of my colleagues in the Legislature who saw the wisdom in investing in this landmark partnership and voted in the best interests of Oklahomans to move it forward.”
Erin Conrad
Erin Conrad joined the News On 6 team in 2014 as a general assignment reporter and quickly fell in love with Tulsa. After leaving in 2018 Erin happily rejoined the team in April of 2024. Erin has contributed to the reporting of two major stories that earned KOTV two Murrow Awards. You can now find her anchoring on weekends and reporting during the week.
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