Let's Talk 1-866-904-6927Call Center Company in Tacoma, WA
You don't have to be an all-A student from The Evergreen State College Tacoma near Tacoma to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.
Years of Experience
- Call Center Company in Tacoma, WA
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Tacoma, WA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.
What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Travel Industry
Medical Industry
Mortgage Industry
Banking Industry
Software Industry
Doctors Offices
Dentist Offices
Retail Stores
More
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at The Village Senior Living in Tacoma, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.
Why Hire a Call Center Company in Tacoma, WA for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
- 24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company- More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors- Equipment Manufacturers
- Organic Farms
- Car Dealerships
- Trucking & Logistics Companies
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Tacoma, WA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.
What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
- Online Learning Platforms
- Private Schools
- Online Stores
- Fashion Brands
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.
Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.
Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
- Water & Electric Providers
- Solar Energy Firms
- Investment Companies
- Insurance Firms
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?
If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
- Hotels
- Travel Agencies
- Tech Startups
- IT Consulting Firms
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
- Health Insurance Providers
- Auto Insurance Companies
- Warehousing Companies
- 3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Tacoma, WA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Tacoma, WA
Washington high school (WIAA) girls basketball playoff schedules - who wins it all in Tacoma, Yakima and Spokane?
Todd Milleshttps://www.si.com/high-school/washington/washington-high-school-wiaa-girls-basketball-playoff-schedules-who-wins-it-all-in-tacoma-yakima-and-spokane-01jncpsk7r8e
All of the 2024 champions are still alive to defend their state titles this weekThe regional round of the WIAA girls basketball playoffs finished up last weekend, and now each of the six classifications - Class 4A, Class 3A, Class 2A, Class 1A, Class 2B and Class 1B - is down the final 12 teams playing for a state championshipHere are the 4A and 3A schedules in Tacoma; 2A and 1A schedules in Yakima; and 2B and 1B schedules in Spokane - with SBLive WA's picks on...
All of the 2024 champions are still alive to defend their state titles this week
The regional round of the WIAA girls basketball playoffs finished up last weekend, and now each of the six classifications - Class 4A, Class 3A, Class 2A, Class 1A, Class 2B and Class 1B - is down the final 12 teams playing for a state championship
Here are the 4A and 3A schedules in Tacoma; 2A and 1A schedules in Yakima; and 2B and 1B schedules in Spokane - with SBLive WA's picks on who will come home with a championship.
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Wednesday schedule (loser out)
Game 1: 11-seed Redmond (23-4) vs 6-seed Auburn (19-7), 3:45 p.m. Winner plays 4-seed Woodinville (24-4) on Thursday at 3:45 p.m.
Game 2: No. 15-seed Lake Stevens (17-7) vs. 7-seed Camas (19-7), 5:30 p.m. Winner plays 8-seed Sumner (23-4) on Thursday at 5:30 p.m.
Game 3: No. 13-seed Glacier Peak (19-7) vs. 5-seed Union (20-4), 7:15 p.m. Winner plays 3-seed Chiawana (23-1) on Thursday at 7:15 p.m.
Game 4: 9-seed Mead (17-7) vs. 1-seed Davis of Yakima (20-3), 9 p.m. Winner plays 72-seed Lake Washington (24-4) on Thursday at 9 p.m.
Weekend schedule
Semifinals Friday are at 7:15 p.m. and 9 p.m. Championship Saturday is at 7 p.m.
SBLive WA final four
Woodinville, Sumner, Union, Davis of Yakima
SBLive WA championship pick
Davis of Yakima, 67, Woodinville 64
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Wednesday schedule (loser out)
Game 1: No. 19 Garfield (15-9) vs 3-seed White River (22-4), 9 a.m. Winner plays 4-seed Stanwood (21-4) on Thursday at 9 a.m.
Game 2: No. 15 Roosevelt (19-9) vs. 7-seed Kennewick (17-7), 10:30 a.m. Winner plays 1-seed Central Valley (24-0) on Thursday at 10:30 a.m.
Game 3: 12-seed Eastside Catholic (16-11) vs. 5-seed Seattle Prep (20-8), 12:15 p.m. Winner plays 6-seed Lakeside of Seattle (23-4) on Thursday at 12:15 p.m.
Game 4: No. 17 Bellevue (22-6) vs. 8-seed Meadowdale (17-7), 2 p.m. Winner plays 2-seed North Thurston (27-1) on Thursday at 2 p.m.
Weekend schedule
Semifinals Friday are at 3:45 p.m. and 5:30 p.m. Championship Saturday is at 3 p.m.
SBLive WA final four
Garfield, Central Valley, Lakeside of Seattle, North Thurston
SBLive WA championship pick
Central Valley 72, Lakeside of Seattle 64
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Wednesday schedule (loser out)
Game 1: 11-seed Eatonville (20-3) vs 6-seed Prosser (21-5), 3:45 p.m. Winner plays 5-seed Archbishop Murphy (23-2) on Thursday at 3:45 p.m.
Game 2: 10-seed Port Angeles (18-6) vs. 7-seed Columbia River (20-4), 5:30 p.m. Winner plays 1-seed Lynden (25-0) on Thursday at 5:30 p.m.
Game 3: North Mason (16-8) vs. 4-seed W.F. West (23-2) , 7:15 p.m. Winner plays 3-seed Deer Park (24-0) on Thursday at 7:15 p.m.
Game 4: 9-seed Woodland (18-4) vs. 8-seed Bainbridge (19-6), 9 p.m. Winner plays 2-seed Ellensburg (25-0) on Thursday at 9 p.m.
Weekend schedule
Semifinals Friday are at 7:15 p.m. and 9 p.m. Championship Saturday is at 7 p.m.
SBLive WA final four
Archbishop Murphy, Lynden, Deer Park, Ellensburg
SBLive WA championship pick
Lynden 64, Deer Park 61
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Wednesday schedule (loser out)
Game 1: 11-seed Wapato (15-10) vs 3-seed Zillah (20-4), 9 a.m. Winner plays 4-seed King's (18-7) on Thursday at 9 a.m.
Game 2: 10-seed Montesano (18-7) vs. 7-seed Cashmere (17-8), 10:30 a.m. Winner plays 1-seed Lynden Christian (21-3) on Thursday at 10:30 a.m.
Game 3: No. 13-seed Lakeside of Nine Mile Falls (14-8) vs. 5-seed Annie Wright (19-6), 12:15 p.m. 6-seed Seton Catholic (19-6) on Thursday at 12:15 p.m.
Game 4: 9-seed Nooksack Valley (17-8) vs. 8-seed Naches Valley (20-6), 2 p.m. Winner plays 2-seed Bellevue Christian (22-2) on Thursday at 2 p.m.
Weekend schedule
Semifinals Friday are at 3:45 p.m. and 5:30 p.m. Championship Saturday is at 3 p.m.
SBLive WA final four
Zillah, Lynden Christian, Annie Wright, Bellevue Christian
SBLive WA championship pick
Lynden Christian 58, Bellevue Christian 51
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Wednesday schedule (loser out)
Game 1: 11-seed Columbia of Burbank (18-7) vs 6-seed Mount Vernon Christian (19-4), 3:45 p.m. Winner plays 4-seed Reardan (20-2) on Thursday at 3:45 p.m.
Game 2: 10-seed Liberty of Spangle (20-7) vs. 7-seed Cle Elum-Roslyn (18-6), 5:30 p.m. Winner plays 8-seed Northwest Christian of Colbert (20-4) on Thursday at 5:30 p.m.
Game 3: 12-seed Colfax (14-13) vs. 5-seed Napavine (19-7), 7:15 p.m. Winner plays 3-seed Brewster (21-4) on Thursday at 7:15 p.m.
Game 4: 9-seed Mabton (23-4) vs. 1-seed Rainier (20-4), 9 p.m. Winner plays 2-seed Adna (22-2) on Thursday at 9 p.m.
Weekend schedule
Semifinals Friday are at 7:15 p.m. and 9 p.m. Championship Saturday is at 7 p.m.
SBLive WA final four
Reardan, Northwest Christian of Colbert, Brewster, Adna
SBLive WA championship pick
Adna, 77, Reardan 74
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Wednesday schedule (loser out)
Game 1: 11-seed Sunnyside Christian (20-5) vs 6-seed Inchelium (20-3), 9 a.m. Winner plays 5-seed Wellpinit (22-2) on Thursday at 9 a.m.
Game 2: 10-seed Oaksdale (19-5) vs. 7-seed Pe Ell (21-1), 10:30 a.m. Winner plays 1-seed Neah Bay (21-1) on Thursday at 10:30 a.m.
Game 3: No. 13 Wilbur-Creston-Keller (14-6) vs. 4-seed Yakama Tribal (19-4), 12:15 p.m. Winner plays 3-seed Garfield-Palouse (22-2) on Thursday at 12:15 p.m.
Game 4: 9-seed Lummi Nation (23-4) vs. 8-seed Pateros (19-6), 2 p.m. Winner plays 2-seed Waterville-Mansfield (21-3) on Thursday at 2 p.m.
Weekend schedule
Semifinals Friday are at 3:45 p.m. and 5:30 p.m. Championship Saturday is at 3 p.m.
SBLive WA final four
Wellpinit, Neah Bay, Garfield-Palouse, Waterville-Mansfield
SBLive WA championship pick
Neay Bay 49, Garfield-Palouse 44
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Published Mar 2, 2025|Modified Mar 4, 2025
Thunder, lightning pass through Seattle, surrounding areas
MYNORTHWEST STAFFhttps://mynorthwest.com/pacific-northwest-weather/thunderstorm/4067838
MyNorthwest.comThe rain started coming down in Eatonville and along the northern Olympic Peninsula around 4:30 p.m. Several hours later, after foreboding clouds menaced the area, hundreds of lightning strikes were reported from Tacoma and Auburn to Seattle and Issaquah.The Pacific Northwest is experiencing an unusual bout of severe weather on Wednesday, with forecasts that warned residents of the potential for large hail, damaging winds, and even isolated tornadoes across parts of Washington and Oregon.The National We...
MyNorthwest.com
The rain started coming down in Eatonville and along the northern Olympic Peninsula around 4:30 p.m. Several hours later, after foreboding clouds menaced the area, hundreds of lightning strikes were reported from Tacoma and Auburn to Seattle and Issaquah.
The Pacific Northwest is experiencing an unusual bout of severe weather on Wednesday, with forecasts that warned residents of the potential for large hail, damaging winds, and even isolated tornadoes across parts of Washington and Oregon.
The National Weather Service’s Storm Prediction Center issued a severe thunderstorm watch along the Interstate 5 (I-5) corridor, extending from Seattle down to Eugene, Oregon. This marks the highest risk level for Seattle since at least 2012. The primary threats include hailstones potentially reaching sizes of 2 to 2.5 inches in diameter—comparable to limes or tennis balls—and strong wind gusts. Additionally, there’s a 2% chance of tornadoes in the region, a rarity for this area. By 9 p.m., Snohomish County was getting pummeled by rain, but the severe storm watch for King, Thurston, Pierce, and Lewis counties expired.
Meteorologists attribute these conditions to a combination of near-record warm temperatures and lingering moisture, creating an unstable atmosphere conducive to severe thunderstorm development.
The potential for severe thunderstorms (1 inch hail or wind gusts of at least 58 mph) continues to decrease. As a result, the Severe Thunderstorm Watch for King, Thurston, Pierce, and Lewis counties will be allowed to expire at 9 PM. #wawx https://t.co/bWb7gPnZe1
— NWS Seattle (@NWSSeattle) March 27, 2025
I legitimately couldn’t tell you the last time it rained this hard in Seattle. pic.twitter.com/ET7lQCizEI
— Jason Rantz on KTTH Radio (@jasonrantz) March 27, 2025
By Thursday morning, more rain is expected throughout, with very limited thunderstorms. Morning lows will be in the upper 40s.
Thursday’s highs are only expected to reach the upper 50s, with very little “significant weather” on the horizon, outside of sporadic rain paired with strong, blustery winds.
Threat of massive hail?
RELATED STORIES
The National Weather Service predicts an up to 29% chance of several hailstones that are greater than one inch in diameter. The threat of several wind gusts exceeding 58 miles per hour? 14%. There’s a small risk—2-4%—of a tornado.
“This air mass will be in place as a front lifts across the region tomorrow, which will be favorable for thunderstorm development,” said Anna Lindeman, a meteorologist with the National Weather Service in Seattle. An intensifying low-pressure system offshore is expected to provide the necessary lift and wind shear, increasing the likelihood of storm rotation and potential tornado formation.
Local weather expert Cliff Mass, a professor at the University of Washington, highlighted the significant instability predicted for Wednesday.
“Around here, meteorologists get excited when Convective Available Potential Energy (CAPE) gets into the low hundreds. (Wednesday), it will exceed 1,000 in some locations,” Mass noted. “For some perspective, in tornado alley areas in the midwest, values can rise to 3,000-4,500.”
Higher CAPE values indicate a greater potential for severe thunderstorms.
The National Weather Service suggests securing outdoor items that could become projectiles in strong winds.
Joint Base Lewis-McChord is evacuating their aircraft ahead of the storm, reported KIRO 7. According to the media outlet, the 62nd aircraft wing is evacuating several C-17 Globemaster III aircraft to protect them from damage.
The Seattle-Tacoma International (Sea-Tac) Airport is also taking precautions.
“We’re taking precautions related to high winds, such as securing airfield equipment and working with airlines and FAA,” Sea-Tac Airport wrote on X. “As always, check your specific flight info with your airline.”
Our teams are on the ready to respond to the upcoming weather situation as needed. We’re taking precautions related to high winds such as securing airfield equipment and working with airlines and FAA. As always, check your specific flight info with your airline. pic.twitter.com/pmMwEuQmhj
— Seattle-Tacoma Intl. Airport (@flySEA) March 26, 2025
Pope John Paul II High School has canceled the evening 9th and 10th grade class meetings with Mrs. Dietz.
The Lake Washington Institute of Technology closed at 3 p.m.
Eastside Academy closed at 4 p.m.
Seattle Public Schools canceled all events for the evening.
“This includes the Board Community Engagement session at Rainier Beach High School scheduled for 5:30 p.m. today,” SPS wrote on X. “All sports practices and after-school activities should end early enough to allow families time to safely pick up their students.”
???? Important Weather Update for Wednesday, March 26 ????
Due to the forecasted hazardous weather, all events are canceled this evening. For everyone’s safety, all school buildings will close at 5 p.m. pic.twitter.com/iREiqpZCrR
— Seattle Public Schools (@SeaPubSchools) March 26, 2025
The Tumwater School District has canceled all evening activities and evening athletic contests. The district said practices will conclude at 3:30 p.m., and no parent conferences are scheduled to start after 3:35 pm. There will also be no after school/evening facility use. The board meeting scheduled for 6 p.m. is under discussion and may be moved to an online format.
The King County Regional Homeless Authority (KCRHA) has activated Tier 2 weather response protocols from 4 p.m. Wednesday to 7 a.m. Thursday.
“We open KCRHA-funded temporary emergency shelters (also known as severe weather shelters), contracted to engage at Tier 2; seek expansions to existing emergency shelter programs, including 24/7 shelters and night-by-night shelters,” KCRHA wrote in a news release.
Tier 2 also means KCRHA supports food distribution to temporary shelter sites and updates communications materials including but not limited to KCRHA’s Severe Weather webpage, and flyers, to include up-to-date information.
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- Call Center Company in Tacoma, WA
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