Call Center Company in Syracuse, NY
You don't have to be an all-A student from Syracuse University near Syracuse to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Syracuse, NY
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Syracuse, NY has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Travel Industry
Medical Industry
Mortgage Industry
Banking Industry
Software Industry
Doctors Offices
Dentist Offices
Retail Stores
More
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at The Watermark at Brooklyn Heights in Syracuse, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Syracuse, NY for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Syracuse, NY can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Syracuse, NY, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Syracuse, NY
East Syracuse, NY – Injury Accident on I-481 SB Before Exit 6
Police Accident Reports (888) 657-1460https://localaccidentreports.com/east-syracuse-ny-injury-accident-on-i-481-sb-before-exit-6/
East Syracuse, NY (May 8, 2025) – A serious crash involving injuries disrupted traffic late Wednesday night on the southbound side of I-481 near Exit 6, just before the interchange with I-90/New York State Thruway in East Syracuse.The incident was reported around 9:10 p.m. by the New York Department of Transportation. One or more vehicles were involved, and the left lane was blocked as emergency crews responded to the scene. The crash led to significant delays as responders worked to assist the injured and clear the wreck...
East Syracuse, NY (May 8, 2025) – A serious crash involving injuries disrupted traffic late Wednesday night on the southbound side of I-481 near Exit 6, just before the interchange with I-90/New York State Thruway in East Syracuse.
The incident was reported around 9:10 p.m. by the New York Department of Transportation. One or more vehicles were involved, and the left lane was blocked as emergency crews responded to the scene. The crash led to significant delays as responders worked to assist the injured and clear the wreckage. While details about the number of vehicles and the extent of injuries remain limited, authorities confirmed that individuals required medical attention.
Due to the crash location near a major junction, traffic in the area was heavily impacted. Drivers were urged to seek alternate routes as the investigation continued. Officials are currently looking into what caused the collision, with attention focused on roadway conditions, driver behavior, and traffic flow at the time.
We send our sincere well wishes to all those harmed and hope for their full and speedy recovery.
Highway Injury Crashes in Central New York
Crashes on high-speed corridors like I-481 are particularly dangerous due to the velocity and volume of traffic. The southbound section approaching Exit 6 is a known congestion point, especially during evening hours, as it connects with the major east-west artery of I-90. In such zones, even minor miscalculations or sudden slowdowns can trigger chain-reaction crashes with serious consequences.
Accidents involving lane blockages often delay emergency response and increase secondary crash risks, making it critical for first responders to act quickly and efficiently. Injuries in highway collisions can range from whiplash and fractures to more severe trauma, often requiring extended medical care, rehabilitation, and time away from work.
Following such incidents, many victims are left overwhelmed by medical expenses, insurance negotiations, and emotional strain. Fortunately, resources are available to help ease the burden—from experienced legal professionals to victim advocacy and recovery services.
If you or someone you love was injured in a highway crash in East Syracuse or Onondaga County, there are clear steps you can take to get the help you need.
A serious crash can derail your life in seconds—but with the right support, recovery is possible. Local Accident Reports is here to connect you with trusted resources, legal insight, and compassionate guidance every step of the way. If you've been hurt in an accident on I-481 or elsewhere in Central New York, reach out to us today and let us help you move forward with confidence.
Cortland Standard gets new life after being bought out of bankruptcy court
Anne Hayeshttps://www.syracuse.com/news/2025/05/cortland-standard-gets-new-life-after-being-bought-out-of-bankruptcy-court.html
Cortland, N.Y. — One of New York state’s oldest newspapers that suddenly closed in March is being revived after it was bought out of bankruptcy court.The Cortland Standard, a 157-year-old publication, shut its doors on March 13 and filed for Chapter 7 bankruptcy.The closure was announced in a ...
Cortland, N.Y. — One of New York state’s oldest newspapers that suddenly closed in March is being revived after it was bought out of bankruptcy court.
The Cortland Standard, a 157-year-old publication, shut its doors on March 13 and filed for Chapter 7 bankruptcy.
The closure was announced in a front-page article with the headline: “Goodbye Cortland and Godspeed.”
Sample News Group, a privately held publishing company based in Huntingdon, Pa., announced Wednesday it had acquired all the assets of the Cortland Standard Printing Company. The paper will resume publication on May 17.
The purchase price proposed in a letter of intent filed in U.S. Bankruptcy Court is $50,000. The sale doesn’t include the newspaper’s press, according to the letter.
The letter doesn’t mention the newspaper’s building at 110 Main St. It’s assessed at $850,000, according to county records.
“Cortland deserves the opportunity to stay informed and engaged through a vibrant local newspaper,” George Sample, owner of Sample News Group, said in a news release. “We look forward to ensuring that the thriving community of Cortland does not turn into a news desert.”
The company has more than 75 newspapers, news sites and other publications in Pennsylvania, New York, New Jersey, Vermont and New Hampshire.
The Cortland Standard will be added to Sample’s Oswego County Media Group, which includes The Palladium-Times, The Valley News, The Oswego Shopper and the Oswego County News.
Mindy Lawrence, former advertising & marketing director of the Cortland Standard, will serve as publisher of the Oswego County Media Group.
Lawrence said that Sample News Group began discussions on how to “return this important community institution to the public” days after the closure was announced.
The Cortland Standard’s first edition was written and printed from a flatbed press on June 25, 1867. It featured several pieces, including a recipe for spring peas, a profile of Civil War generals, a plea against smoking and a poem called “An Ode to Otter Creek,” according to the paper.
In 1876, William H. Clark bought the Cortland Standard. The paper was moved into a building at 110 Main St. in 1883, where it has operated since.
Evan C. Geibel took over the paper in 2017.
The paper was the second-oldest family-owned newspaper in New York and one of the five oldest family-owned newspapers in America, the article announcing the closure said.
Staff writer Anne Hayes covers breaking news. Have a tip, a story idea, a question or a comment? You can reach her at [email protected].
Syracuse, NY – Injuries Reported in Crash on Teall Ave Btwn Herbst Ave & Kinne St
Police Accident Reports (888) 657-1460https://localaccidentreports.com/syracuse-ny-injuries-reported-in-crash-on-teall-ave-btwn-herbst-ave-kinne-st/
Syracuse, NY (May 8, 2025) – An early-morning crash on Thursday led to reported injuries along Teall Ave in Syracuse, where the roadway runs between Herbst Ave and Kinne St. Police confirmed that emergency responders were dispatched shortly after 12:30 a.m.The incident, which affected both northbound and southbound lanes, involved at least one vehicle and left individuals at the scene in need of medical care. While the exact number of people injured has not been disclosed, police classified the collision as one involving ...
Syracuse, NY (May 8, 2025) – An early-morning crash on Thursday led to reported injuries along Teall Ave in Syracuse, where the roadway runs between Herbst Ave and Kinne St. Police confirmed that emergency responders were dispatched shortly after 12:30 a.m.
The incident, which affected both northbound and southbound lanes, involved at least one vehicle and left individuals at the scene in need of medical care. While the exact number of people injured has not been disclosed, police classified the collision as one involving injuries, and emergency crews worked to provide treatment and manage the aftermath.
Traffic in the area was temporarily disrupted as responders evaluated the scene and cleared the roadway. Given the timing of the crash—shortly after midnight—investigators are looking into factors such as driver fatigue, speed, or visibility conditions that may have contributed to the incident.
We extend our best wishes to all involved and hope for a swift recovery for those injured.
Nighttime Crashes in Urban New York
Collisions during overnight hours, like the one that occurred along Teall Ave, present unique challenges. Reduced visibility, fatigue, and lower traffic enforcement during late hours often lead to a higher risk of injury in urban environments. Syracuse’s street layout includes a mix of residential and commercial zones, and roads like Teall Ave can see varying speeds, sharp curves, or poorly lit areas that contribute to crash risk.
These types of accidents may result in serious injuries even at lower speeds, particularly if seatbelts aren’t used or if the crash occurs at an angle. Victims often need immediate and follow-up medical care, along with guidance in navigating insurance claims or understanding their legal rights.
Accessing reliable support can be essential—especially for those dealing with the consequences of a crash when few resources are available late at night. Fortunately, local aid, legal counsel, and trauma recovery services are within reach for those impacted.
If you or a loved one was involved in an overnight crash in Syracuse, don't delay in seeking help.
After an overnight accident, the road to recovery can feel overwhelming. At Local Accident Reports, we provide a clear path forward—connecting injured individuals with the legal, medical, and support resources they need. Whether you were hurt on Teall Ave or elsewhere in the city, contact us today to take the first step toward healing and justice.
METALLICA Share Official “One” Live Video From Syracuse, NY
Editorial Teamhttps://bravewords.com/news/metallica-share-official-one-live-video-from-syracuse-ny/
Metallica performed at JMA Wireless Dome in Syracuse, New York, on April 19. The band has shared the official video below, featuring their performance of “One” from the show.Watch “Creeping Death” from the same show:Metallica performs next on Friday (May 9) at Sonic Temple Art + Music Festival in Columbus, Ohio. Find the band’s tour itinerary here.Metallica recently issued the following press release regarding the ...
Metallica performed at JMA Wireless Dome in Syracuse, New York, on April 19. The band has shared the official video below, featuring their performance of “One” from the show.
Watch “Creeping Death” from the same show:
Metallica performs next on Friday (May 9) at Sonic Temple Art + Music Festival in Columbus, Ohio. Find the band’s tour itinerary here.
Metallica recently issued the following press release regarding the remastered reissue of their sixth studio album, Load, originally released on June 4, 1996.
Poor Remastered Me: Over 1,800 Minutes Of Load
Load, remastered and reissued, is finally ready for you to check out! Pre-orders start now, and the full package will hit your doorsteps, record stores, and all your favorite digital outlets on Friday, June 13, 2025. All formats pre-ordered from Metallica.com will receive digital instant grat tracks straight to your inbox.
As you’ve come to expect, Load will be released in multiple formats, including standard 180g 2LP, CD, cassette, and digital (including Spatial Audio), a 3CD Expanded Edition, and, most importantly, a massive Deluxe Box Set.
Shop Metallica.com. Shop Probity UK.
The Whole Kitchen Sink
This one-time pressing is jam-packed with exclusives, starting with six slabs of vinyl. Included are the remastered Load album on 180g double vinyl, a “Mama Said” picture disc, and Loadapalooza ’96, a 140g triple album recorded live during our Lollapalooza headlining run at Irvine Meadows Amphitheatre on August 4, 1996.
There are 15 CDs, from remastered Load to 245 never-before-released tracks, including riffs, floor takes, demos and rough mixes, B-Sides and rarities, and tons of live material. But that’s not all! Four DVDs include behind-the-scenes, in-studio and live footage, on-air and television appearances, the band’s Polar Beach Party visit to Tuktoyaktuk, Canada, and more. All in all, the Deluxe Box Set clocks in at 1839:31!
To complete the experience, immerse yourself in memorabilia including a pack of 14 Rorschach Test cards, a Pushead patch, an 11×17 Lollapalooza poster, a Rolling Stone cover reproduction, a 5-pack of guitar/bass picks, lyric sheets, two laminated tour passes, and a deluxe 128-page book filled with unreleased photos and stories from those who were there.
Pre-order here.
Looking for a lighter Load? Other formats are available for pre-order here.
Shop for new Load merch here.
Syracuse, NY – Crash with Injuries Reported at Townsend St & Butternut St
Police Accident Reports (888) 657-1460https://localaccidentreports.com/syracuse-ny-crash-with-injuries-reported-at-townsend-st-butternut-st/
Syracuse, NY (May 8, 2025) – A collision involving multiple vehicles resulted in injuries Wednesday night at the intersection of Townsend St and Butternut St in Syracuse, prompting a swift response from law enforcement and emergency medical personnel.The crash occurred at approximately 9:00 p.m. and affected both northbound and southbound lanes of Townsend St. Police arriving on the scene confirmed that at least one individual was injured and required medical attention. Emergency responders assessed those involved and ren...
Syracuse, NY (May 8, 2025) – A collision involving multiple vehicles resulted in injuries Wednesday night at the intersection of Townsend St and Butternut St in Syracuse, prompting a swift response from law enforcement and emergency medical personnel.
The crash occurred at approximately 9:00 p.m. and affected both northbound and southbound lanes of Townsend St. Police arriving on the scene confirmed that at least one individual was injured and required medical attention. Emergency responders assessed those involved and rendered care at the location. At this time, the identities of the injured parties and the severity of their injuries have not been released.
Authorities temporarily restricted traffic through the intersection to allow for cleanup and investigation. The area, known for its mixed residential and commercial activity, was busy at the time of the incident. Officials are actively working to determine what led to the crash, including whether visibility issues, driver distraction, or other contributing factors played a role.
Our thoughts are with those affected by this crash, and we hope for a swift and complete recovery for the injured.
Urban Intersection Collisions in New York
Syracuse’s dense street grid and active intersections can become especially hazardous after dark. The collision at Townsend St and Butternut St highlights the risks drivers face when navigating urban areas where foot traffic, parked cars, and varying lighting conditions all contribute to potential hazards.
Crashes in downtown and inner-city neighborhoods often occur during high-traffic periods or evening hours when visibility declines. The combination of reduced lighting and increased foot or vehicle traffic can lead to errors in judgment, missed signals, or sudden stops—each of which can quickly escalate into a serious collision.
Injuries from these types of crashes range from minor to life-threatening, and it’s important for anyone involved to seek immediate evaluation—even if symptoms are not immediately apparent. In addition to physical treatment, victims often need guidance navigating insurance claims, missed work, or vehicle damage recovery.
Local resources, legal assistance, and medical support can provide clarity and help victims regain stability after such incidents.
When an accident interrupts your life, timely support makes all the difference. Local Accident Reports is dedicated to helping injury victims recover with confidence. From connecting you with trusted legal professionals to ensuring you understand your medical options, our team is here to help. If you’ve been injured in a Syracuse-area crash, reach out today and let us help you move forward.
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Service Areas
- Call Center Company in Syracuse, NY
- The ABC Marketing Services Difference
- Call Center Company for Cold Calling
- Call Center Company for Appointment Setting
- Call Center Company for Outbound Calls
- Call Center Company for Collections
- Call Center Company for Help Desk
- Call Center Company for Technical Support
- Call Center Company for Customer Support
- Call Center Company for Marketing Research
- Call Center Company for Surveys
