Call Center Company in Syracuse, NY
You don't have to be an all-A student from Syracuse University near Syracuse to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Syracuse, NY
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Syracuse, NY has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at The Watermark at Brooklyn Heights in Syracuse, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Syracuse, NY for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Syracuse, NY can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Syracuse, NY, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Syracuse, NY
Popular actor’s fans shocked to find out he has a 16-year-old daughter
Kelly Corbetthttps://www.syracuse.com/celebrity-news/2025/06/popular-actors-fans-shocked-to-find-out-he-has-a-16-year-old-daughter.html
Adam Scott has remained a familiar face in Hollywood for the last two decades thanks to his prominent roles in “Step Brothers,” “Parks and Rec,” and most recently, “Severance.”However, despite his popularity, he doesn’t often talk about his personal life, making people forget he’s a family man and has been so...
Adam Scott has remained a familiar face in Hollywood for the last two decades thanks to his prominent roles in “Step Brothers,” “Parks and Rec,” and most recently, “Severance.”
However, despite his popularity, he doesn’t often talk about his personal life, making people forget he’s a family man and has been so for some time. Not only that, but it also seems that the general public has severely underestimated Scott’s actual age.
On Wednesday, his 16-year-old daughter Francesca posted a TikTok where Scott made a surprise cameo. “Me informing my dad about my weekend plans,” the teen wrote in the video, which has been viewed over five million times as of writing. The clip showed her and Scott lip syncing a viral audio clip of Kim Kardashian describing her plans to Scott Disick.
“I have a busy week,” Francesca mouths. The camera then shows Scott, who looks unimpressed as he asks: “Do you?”
“Thursday, Nobu. Vegas Friday — then I have a spray tan at 8.45,” the teen lip syncs. “Oh my god, things are filling up,” Scott pretends to say as the clip ends.
In the comment section, users seemed caught off guard by Scott’s off-screen role as a father. “Out of every man on earth I was NOT expecting the see Adam Scott rn,” wrote one user.
Another said: “There is no way adam scott is someones dad.”
Several users made remarks about Scott’s age, or rather, how old they thought he was.
“Adam Scott has been 35 to me for the last 20yrs,” claimed one person.
Another said: “This is me finding out he’s not like 32.”
Scott, who turned 52 in April, has been a working actor since the early ‘90s. He met his wife Naomi Scott (née Sablan) in 1998 and they married in 2005. Besides Francesca, they’re also parents to a son named Graham, who is 18.
While most commenters on Francesca’s post discussed Scott’s age, there were a few folks with more serious concerns, though. “Tell your dad to get back on set rn he’s gotta explain himself in season 3,” wrote one person, referring to Scott’s “Severance” character.
Syracuse football recruiting: Is Fran Brown set to land top-ranked player in NY? (podcast)
Brent Axehttps://www.syracuse.com/orangefootball/2025/06/syracuse-football-recruiting-is-fran-brown-set-to-land-top-ranked-recruit-in-ny-podcast.html
Syracuse, N.Y. — Messiah Hampton is the top-ranked recruit in New York by all the major recruiting services.The Rochester native (James Monroe High School) is also rated as the 65th-best overall prospect in the Class of 2026 and a top-10 wide receiver by Rivals....
Syracuse, N.Y. — Messiah Hampton is the top-ranked recruit in New York by all the major recruiting services.
The Rochester native (James Monroe High School) is also rated as the 65th-best overall prospect in the Class of 2026 and a top-10 wide receiver by Rivals.
He will choose between Syracuse, Miami, Penn State, Oregon, Georgia, Michigan and Ohio State on June 13 when he announces his commitment.
Landing Hampton would be a major recruiting score for Syracuse coach Fran Brown, and, according to Rivals recruiting analyst John Garcia Jr., the Orange has the inside track on his commitment.
“I’d be surprised if Syracuse struck out,” Garcia Jr. said on the latest episode of the "Syracuse Sports" podcast. “He’s a big, physical, polished wide receiver who is ready to go today and an instant impact freshman.
“This is more than a puncher’s chance for SU. We do ‘must-get’ recruit rankings on Rivals. Hampton has been the guy for Syracuse for like 12 months straight.”
Hampton is not the only elite wide receiver Syracuse has a close eye on.
Five-star wide receiver Calvin Russell, who will announce on July 1, has SU in his top eight along with schools like Miami, Florida State, Florida, LSU and Michigan.
As Garcia Jr. explains on the pod, basketball is going to play a key factor in his recruitment.
You can find a full Syracuse football recruiting update from Garcia Jr. in the YouTube clip above.
Please subscribe to Syracuse Sports on Spotify, Apple, YouTube or wherever you get your podcasts.
Liverpool neighbors are fuming in latest uproar with moviemaker American High
Rick Moriartyhttps://www.syracuse.com/news/2025/06/liverpool-neighbors-are-fuming-in-latest-uproar-with-moviemaker-american-high.html
Liverpool, N.Y. – The village of Liverpool is threatening $1,000-a-day fines against the American High movie studio over its use of an outdoor generator that’s pumping smelly blue fumes into the surrounding residential neighborhood.Village code enforcement officer Bill Reagan said he began receiving complaints from neighbors about the stinky fumes wafting past their homes on Thursday, when the studio began filming its latest movie at the former Zogg Middle School.More complaints came in on Friday, Monday and Tuesday...
Liverpool, N.Y. – The village of Liverpool is threatening $1,000-a-day fines against the American High movie studio over its use of an outdoor generator that’s pumping smelly blue fumes into the surrounding residential neighborhood.
Village code enforcement officer Bill Reagan said he began receiving complaints from neighbors about the stinky fumes wafting past their homes on Thursday, when the studio began filming its latest movie at the former Zogg Middle School.
More complaints came in on Friday, Monday and Tuesday, prompting Reagan to issue two cease and desist orders threatening fines of $1,000 a day for each day the studio runs the generator, he said.
The studio has been using the generator -- sometimes late into the evening -- to power lights, cameras and other equipment that require a significant amount of electricity. Reagan said the lights are being used to make it look like it’s a bright, sunny day even when filming takes place at night.
But he said the studio’s operating permit bars it from using an outdoor generator. He said the prohibition is one of the terms negotiated with American High after Jeremy Garelick, a Hollywood director and writer known for his work in the “The Hangover,” “The Break-Up” and “The Wedding Ringer,” bought the former school on Fourth Street for $1 million in 2017.
“We’re currently on Day 4,” Reagan said. “They were reminded of the conditions of their special permit. They can’t use an outdoor generator because of the smoke.”
Garelick told syracuse.com | The Post-Standard on Tuesday he is looking for ways to power the equipment without a generator.
“We’re not looking to pick fights,” he said. “We’re looking to be good neighbors.”
Reagan said an attorney for the studio promised him that use of the generator would end, but it hasn’t.
“The neighbors are furious,” he said.
“It shows he has no respect for the neighbors whatsoever,” he said in reference to Garelick.
Reagan said his understanding is the former school building has enough electrical service to power the studio’s lights and other power-hungry equipment but would require the studio to invest in equipment to hook it into the building.
“It’s just a case of installing the hookups that they need,” he said.
Garelick acknowledged the studio’s operating permit prohibits the use of an outdoor generator. But he said the hookups are a budget issue for the independent studio, which makes low-budget high school comedies that have included “The Binge” with Vince Vaughn and “Summer of ‘69,” which recently hit No. 1 on Hulu.
“We’re trying to do what we can,” he said.
A notice left on neighbors’ doors by the studio states that filming will take place at the studio for nine more days this month. Garelick said filming will occur on other days at various other locations in the Syracuse area.
This is not American High’s first conflict with neighbors and the village’s code enforcement office.
In 2020, Garelick threatened to move the studio out of the village -- and even put up a “For Sale” sign -- after Reagan demanded he install sprinklers to meet state fire codes. The studio eventually reached a compromise with the village by installing a series of fire walls inside the building with the help of a grant from Onondaga County.
Then, in 2022, neighbors complained that employees were operating noisy tractor-trailer trucks on the studio’s grounds late at night. The studio eventually stopped the practice.
American High’s latest (and 19th movie) is its first in a college setting. It stars Gaten Matarazzo (“Stranger Things”) and Sean Giambrone (“The Goldbergs”). The two actors were spotted recently at Dinosaur Bar-B-Que in Syracuse.
T-Pain bringing ‘TP20’ anniversary tour to Upstate NY: When, where, tickets
Madison Kemenyhttps://www.syracuse.com/live-entertainment/2025/06/t-pain-bringing-tp20-anniversary-tour-to-upstate-ny-when-where-tickets.html
In celebration of "20 years of legendary music," T-Pain is embarking on the ...
In celebration of "20 years of legendary music," T-Pain is embarking on the “TP20″ tour this fall.
The 18-date outing will kick off on September 4 at New York’s Radio City Music Hall and will include an Upstate New York stop at Terminal B at Outer Harbor in Buffalo on October 10.
He’ll be joined by special guest EARTHGANG in Buffalo, as well as Keyshia Cole and Ying Yang Twins & Waka Flocka Flame for other select dates.
Where to buy T-Pain concert tickets
General ticket sales for the “TP20″ tour begin Friday, June 6 at 10 a.m. local time via Ticketmaster and verified secondary platforms including Vivid Seats, SeatGeek and StubHub.
Ticket presales are currently ongoing through Thursday, June 5 at 10 p.m. local time. Use code “20YEARS” for early access.
Discount: First-time Vivid Seats customers can use code SYRACUSE20 for $20 off a $200+ ticket order.
More about T-Pain
T-Pain is a Grammy Award-winning artist who popularized the use of autotune. He’s best known for chart-topping hits like “I’m Sprung,” “I’m n’ Luv (wit a Stripper),” “Buy U a Drank (Shawty Snappin’)” and “Bartender.” His extensive discography is available to stream on Apple Music (free trial).
In addition to his “TP20″ tour, T-Pain will also be performing at Governors Ball in New York this weekend.
A complete list of T-Pain’s tour dates is available here.
“This tour is not just a celebration, it’s a thank you to everyone that was there in 2005 and to everyone now who’s just catching onto the wave,” T-Pain shared in a press release.
“It’s for the college kids that played my records at all those parties. It’s for those same people that are now parents and are putting their kids on to what they loved so much back in those days. It’s every karaoke night, every beat drop, every ‘T-Pain saved this song’ comment, every scream when I hit that stage. This isn’t just my story, this is our story. Because music doesn’t live in charts. It lives in people. Come celebrate the 20 years of T-Pain we’ve all gone through and the next 20 years that nobody’s ready for.”
Singer hints at 50-50 chance he’ll join classic rock band’s Upstate NY concerts
Geoff Herberthttps://www.syracuse.com/entertainment/2025/06/singer-hints-at-50-50-chance-hell-join-classic-rock-bands-upstate-ny-concerts.html
A classic rock band’s original singer may appear at some of their upcoming concerts, including two stops in Upstate New York.Lou Gramm, the original voice of Foreigner, hinted in a new interview that there’s a 50-50 chance he’ll join future tour dates. Foreigner is currently scheduled to perform Aug. 7 at the Erie County Fair in Hamburg and ...
A classic rock band’s original singer may appear at some of their upcoming concerts, including two stops in Upstate New York.
Lou Gramm, the original voice of Foreigner, hinted in a new interview that there’s a 50-50 chance he’ll join future tour dates. Foreigner is currently scheduled to perform Aug. 7 at the Erie County Fair in Hamburg and Sept. 20 at the Turning Stone Event Center in Verona.
Gramm told Ethan Dometrius he had “a lot of fun” performing with Foreigner at recent Latin American tour dates, where current guitarist Luis Maldonado took the lead on most songs. Maldonado is set to replace current frontman Kelly Hansen as Foreigner’s lead singer later this year, but Gramm said he “would love to” continue appearing as a guest with the current lineup.
“I’m enjoying it immensely,” Gramm told Dometrius. “And I’m also doing it to honor Mick, who also would be there if he was feeling well enough. So I’m waving the original Foreigner flag."
Mick Jones is the only original member still in the group but no longer tours due to Parkinson’s disease. Hansen and Maldonado are both expected to appear at the Erie County Fair and Turning Stone concerts with bassist Jeff Pilson, keyboardist Michael Bluestein, guitarist Bruce Watson, and drummer Chris Frazier.
Will Gramm also make an appearance?
“Well, I may do that. I’m sure we’re gonna talk about it at some point. And the prospect is good. I don’t wanna tour intensely all summer, but I talked to Foreigner management and they would like me to pop up for every other show or something,” Gramm told Dometrius.
Gramm, a Rochester native who currently lives in Webster, is already scheduled to perform with Foreigner on Sept. 5 to help launch a new musical, “Feels Like The First Time - The Foreigner Musical.” “Every other show” before and after Sept. 5 would include the Turning Stone concert, but not the Erie County Fair, according to the band’s current tour dates.
Gramm, 75, is the original voice of Foreigner hits like “I Want to Know What Love Is,” “Hot Blooded,” “Feels Like the First Time,” “Waiting for a Girl Like You,” and “Cold As Ice.” Gramm reunited with Foreigner for their recent Rock and Roll Hall of Fame honor and with Jones in 2013 when they were inducted into the Songwriters Hall of Fame. He also said he plans to appear with Foreigner at some shows next year, celebrating the band’s 50th anniversary.
Tickets for Foreigner’s Turning Stone concert are currently on sale at Ticketmaster. Tickets for the Erie County Fair go on sale June 6 at ecfair.org.
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