Call Center Company in Syracuse, NY
You don't have to be an all-A student from Syracuse University near Syracuse to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Syracuse, NY
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Syracuse, NY has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Travel Industry
Medical Industry
Mortgage Industry
Banking Industry
Software Industry
Doctors Offices
Dentist Offices
Retail Stores
More
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at The Watermark at Brooklyn Heights in Syracuse, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Syracuse, NY for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Syracuse, NY can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Syracuse, NY, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Syracuse, NY
How to watch NY Mets game today: MLB free live stream
Ben Axelson | [email protected]https://www.syracuse.com/tv/2025/04/how-to-watch-ny-mets-game-today-mlb-free-live-stream.html
The New York Mets will try to secure back-to-back series sweeps when they host the Miami Marlins for ...
The New York Mets will try to secure back-to-back series sweeps when they host the Miami Marlins for Game 3 on Wednesday, April 9 at 1:10 p.m. ET.
Marlins vs. Mets will air on SNY, and can be streamed on DirecTV Stream (free trial).
Here’s what you need to know:
What: MLB regular season
Who: Miami Marlins vs. New York Mets
When: Wednesday, April 9
Where: Citi Field, Queens, New York
Time: 1:10 p.m. ET
TV: SNY, FanDuel Sports Florida, MLB.TV
Channel finder: DirecTV, Verizon Fios, Cox, Xfinity, Spectrum, Optimum
Live stream: DirecTV Stream (free trial), out of market on fuboTV (free trial), Sling (half off first month), Hulu + Live TV
Can I bet on the game?
Yes, you can bet on Mets vs. Marlins from your phone in New York State, and we’ve compiled some of the best introductory offers to help navigate your first bets from BetMGM, FanDuel, DraftKings, Bet365 and more.
The Mets are -230 favorites to beat the Marlins on FanDuel.
Here’s a recent Mets story from the Associated Press:
Miami Marlins (5-6, third in the NL East) vs. New York Mets (8-3, first in the NL East)
New York; Wednesday, 1:10 p.m. EDT
PITCHING PROBABLES: Marlins: Max Meyer (0-1, 3.09 ERA, 1.37 WHIP, 15 strikeouts); Mets: Tylor Megill (2-0, 0.87 ERA, 0.87 WHIP, 10 strikeouts)
BETMGM SPORTSBOOK LINE: Mets -231, Marlins +190; over/under is 7 runs
BOTTOM LINE: The New York Mets, on a five-game home winning streak, host the Miami Marlins.
New York is 8-3 overall and 5-0 at home. The Mets have a 4-0 record in games when they scored at least five runs.
Miami has a 5-6 record overall and a 1-3 record on the road. Marlins hitters have a collective .305 on-base percentage, the seventh-ranked percentage in the NL.
The teams meet Wednesday for the sixth time this season. The Mets lead the season series 4-1.
TOP PERFORMERS: Pete Alonso has three home runs, seven walks and 15 RBI while hitting .333 for the Mets. Juan Soto is 11-for-36 with four doubles, a home run and four RBI over the past 10 games.
Otto Lopez has a double and two home runs for the Marlins. Xavier Edwards is 12-for-40 with three doubles and two RBI over the last 10 games.
LAST 10 GAMES: Mets: 8-2, .223 batting average, 2.00 ERA, outscored opponents by 20 runs
Marlins: 4-6, .235 batting average, 4.01 ERA, outscored by 17 runs
INJURIES: Mets: Luis Torrens: day-to-day (forearm), Paul Blackburn: 15-Day IL (knee), Francisco Alvarez: 10-Day IL (wrist), Ronny Mauricio: 10-Day IL (knee), Jeff McNeil: 10-Day IL (oblique), Sean Manaea: 15-Day IL (oblique), Frankie Montas: 15-Day IL (lat), Nick Madrigal: 60-Day IL (shoulder), Drew Smith: 60-Day IL (elbow), Christian Scott: 60-Day IL (elbow)
Marlins: Derek Hill: day-to-day (back), Jesus Tinoco: 15-Day IL (back), Declan Cronin: 15-Day IL (hip), Edward Cabrera: 15-Day IL (finger), Connor Norby: 10-Day IL (oblique), Jesus Sanchez: 10-Day IL (oblique), Ryan Weathers: 15-Day IL (forearm), Andrew Nardi: 60-Day IL (back), Braxton Garrett: 60-Day IL (elbow), Eury Perez: 60-Day IL (elbow)
DirecTV Stream is a comprehensive internet TV service that offers your favorite entertainment, news and sports channels, as well as local TV stations and regional sports networks. It’s the only choice for fans who want full access to local, televised sports. DirecTV Choice includes 125+ channels, unlimited DVR storage and thousands of on-demand titles.
Crocs slashes price on TikTok viral Getaway Strappy sandal - Get it for $30
Yzzy Liwanag | [email protected]https://www.syracuse.com/shopping/2025/04/crocs-slashes-price-on-tiktok-viral-getaway-strappy-sandal-get-it-for-30.html
If you’re following any TikTok lifestyle influencers, you’re probably aware of the impact that the ...
If you’re following any TikTok lifestyle influencers, you’re probably aware of the impact that the Crocs Getaway Strappy sandal has.
For a limited time only, Crocs has a deal on the sandal, bringing the price down to just $30, originally $40.
Versatile and stylish, the Getaway collection transitions seamlessly from day to night and beach to boardwalk. Each piece pairs effortlessly with any outfit or occasion. Designed with smooth Free Feel Technology straps and ultra-soft, cushioned footbeds, they deliver exceptional comfort with every step.
Are you searching for the perfect blend of style and comfort for your summer footwear? Look no further than the Crocs Getaway Strappy Sandals, available at Crocs. These sandals are designed to keep your feet happy all day long, whether you’re exploring the city or relaxing by the pool.
Related: Bogg Bag has three new colors available at Target to help you activate beach mode for $90
Why Choose Crocs Getaway Strappy Sandals?
Learn more about this product here.
Generative AI was used to produce an initial draft for this story, based on data provided by Crocs. It was reviewed and edited by Syracuse.com.
Where do Syracuse’s transfers rank nationally? Comparing last year’s haul to 2025
Donna Ditota | [email protected]https://www.syracuse.com/orangebasketball/2025/04/where-do-syracuses-transfers-rank-nationally-comparing-last-years-haul-to-2025.html
Syracuse, N.Y. — We are 16 days into men’s basketball transfer portal activity 2025 and already, Syracuse’s team is taking shape.The Orange now has 10 players on the roster. SU likely will add a couple more guys. Another wing scorer, maybe another big guy? We’ll see.Right now, websites that rank college basketball players, transfers and teams are busily updating those rankings. We’ve cobbled together a few interesting comparisons for the fun of it.Bear in mind that these rankings change freq...
Syracuse, N.Y. — We are 16 days into men’s basketball transfer portal activity 2025 and already, Syracuse’s team is taking shape.
The Orange now has 10 players on the roster. SU likely will add a couple more guys. Another wing scorer, maybe another big guy? We’ll see.
Right now, websites that rank college basketball players, transfers and teams are busily updating those rankings. We’ve cobbled together a few interesting comparisons for the fun of it.
Bear in mind that these rankings change frequently as players enter the portal. For this story, rankings were current as of late Tuesdayafternoon.
Why portal players are ranked the way they’re ranked illustrates the folly of relying too much on these databases. For instance, former Syracuse guard Elijah Moore is ranked 112th by 247sports.com, 483rd by Evan Miyakawa and 194th by On3.com. That’s quite a range.
The value of each player in the portal is obviously determined by the teams that recruit them to their programs and the amount of money they’re willing to pay them.
With that being said, we’re offering a few charts on transfers that have left Syracuse, transfers that have committed to Syracuse and transfers that committed to SU last portal season.
Right now, no guys who played at SU in 2024-25 have committed to new schools. SU has commitments from four guys: point guard Nait George (who is listed as a shooting guard at On3), wing Nate Kingz, center William Kyle and center Ibrahim Souare.
Moore, Chris Bell, Kyle Cuffe, Petar Majstorovic and Chance Westry are in the transfer portal. So are Eddie Lampkin and Lucas Taylor, who are either hoping to get a specific waiver approved by the NCAA to play another year or are hoping the NCAA issues a blanket extra year for all college athletes.
Lampkin and Taylor are out of eligibility by traditional NCAA standards.
These same websites also rank teams in the portal.
Syracuse ranks 24th by On3, 15th by 247 and 21st by Evan Miyakawa.
Last year, SU ranked 51st by On3, 53rd by 247 and 41st by Miyakawa.
The On3 rankings are based on evaluating the players a school lost in the portal to the players it gained in the portal.
For example, Virginia Tech is right now ranked higher than Syracuse because it lost five players with an average portal ranking of 66.20 and signed one guy with an average portal ranking of 93.
But not every site sees it that way.
There are two ACC schools — Louisville and Syracuse — that appear in the Top 25 of portal hauls on all three websites.
Again, all this information can and likely will shift, depending on where available transfers land.
But it’s an interesting look as teams start filling their rosters.
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Trump freezes more than $1 billion in federal funding for Central NY college
Geoff Herbert | [email protected]https://www.syracuse.com/schools/2025/04/trump-freezes-more-than-1-billion-in-federal-funding-for-central-ny-college.html
The Trump administration has frozen more than $1 billion in federal funding for a Central New York college, the White House announced late Tuesday.The Associated Press reports grant money was pulled from Cornell University as part of a larger effort to get major academic institutions to comply with President Donald Trump’s political agenda. The Trump administration similarly halted $790 million for Northwestern University, claiming it was investigating alleged civil rights violations at both schools.Cornell, an Ivy League...
The Trump administration has frozen more than $1 billion in federal funding for a Central New York college, the White House announced late Tuesday.
The Associated Press reports grant money was pulled from Cornell University as part of a larger effort to get major academic institutions to comply with President Donald Trump’s political agenda. The Trump administration similarly halted $790 million for Northwestern University, claiming it was investigating alleged civil rights violations at both schools.
Cornell, an Ivy League school located in Ithaca, N.Y., said it had not received information confirming $1 billion in frozen grants, but did say it received more than 75 stop work orders earlier Tuesday from the U.S. Defense Department related to research “profoundly significant to American national defense, cybersecurity, and health.”
“We are actively seeking information from federal officials to learn more about the basis for these decisions,” Cornell University President Michael I. Kotlikoff said in a statement with other top school officials.
According to the AP, the U.S. Education Department warned Cornell, Northwestern and more than 60 other schools of “potential enforcement actions if they do not fulfill their obligations” under federal law to “protect Jewish students on campus, including uninterrupted access to campus facilities and educational opportunities.” The Trump administration claimed the colleges alleged antisemitism to go unchecked at campus protests last year over Israel’s war with Hamas in Gaza.
The Trump administration previously cut off $400 million in federal funding and grants for Columbia University, demanding changes in university policy. Columbia agreed last month to overhaul its rules for protests and student discipline, plus adopt a new definition of antisemitism, sparking concerns about free speech and fascism.
Momodou Taal, a Cornell University graduate student who sued the Trump administration and was threatened with deportation, announced last week that he had voluntarily left the United States. A federal judge in Syracuse had rejected an effort by Taal to get an injunction against executive orders from Trump that Taal said were being used to deport him for attending pro-Palestinian protests.
“Given what we have seen across the United States, I have lost faith that a favorable ruling from the courts would guarantee my personal safety and ability to express my beliefs. I have lost faith I could walk the streets without being abducted. Weighing upon these options, I took the decision to leave on my own terms,” Taal said.
Cornell described itself Tuesday as a land-grant university that serves New York state and the nation.
“The university has worked diligently to create an environment where all individuals and viewpoints are protected and respected,” Kotlikoff said. “We are committed to working with our federal partners to continue the contributions made by our scientists and scholars.”
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Dear Abby: Stepdaughter’s mom takes over the generous gift we gave, and refuses to talk about it
Abigail Van Burenhttps://www.syracuse.com/advice/2025/04/dear-abby-stepdaughters-mom-takes-over-the-generous-gift-we-gave-and-refuses-to-talk-about-it.html
DEAR ABBY: My husband’s daughter lives in another state. When COVID hit, her youngest was still in school. When they closed down, the girl didn’t own a laptop or tablet (and the school didn’t provide one), so she couldn’t do her schoolwork. We offered to provide her with a tablet and run it through our phone plan so she had access if their Wi-Fi got bogged down or didn’t work.Fast-forward to today: That child is out of high school and no longer lives at home. Her mom has possession of the tablet and uses ...
DEAR ABBY: My husband’s daughter lives in another state. When COVID hit, her youngest was still in school. When they closed down, the girl didn’t own a laptop or tablet (and the school didn’t provide one), so she couldn’t do her schoolwork. We offered to provide her with a tablet and run it through our phone plan so she had access if their Wi-Fi got bogged down or didn’t work.
Fast-forward to today: That child is out of high school and no longer lives at home. Her mom has possession of the tablet and uses it regularly. She has a good job and could take over the plan. I’m still paying for her internet access and have paid for that tablet many times over with just the monthly access fee. On top of that, Mom doesn’t make much effort to keep in contact with her dad or me. Months go by with no phone calls or texts, and the last time I dialed her number, I got a message that made it sound like she had blocked my number. Phone calls from her dad go unanswered.
I want to shut down the line the tablet is connected to, but I know when she figures it out, she’ll call raging that it was a gift. However, it was a gift to her DAUGHTER, not to her. Must I keep paying to keep peace, or shut it down? -- MIFFED STEPMOM
DEAR STEPMOM: I can see why you might be miffed. Your husband’s daughter is distant and not interested in fostering a relationship with her father or you. Discuss this with your husband. Because his daughter has a job and can afford to pay the monthly access fee, there is no logical reason why you should be footing the bill.
** ** **
Dear Abby is written by Abigail Van Buren, also known as Jeanne Phillips, and was founded by her mother, Pauline Phillips. Contact Dear Abby at www.DearAbby.com or P.O. Box 69440, Los Angeles, CA 90069.** ** **
To order “How to Write Letters for All Occasions,” send your name and mailing address, plus check or money order for $8 (U.S. funds) to: Dear Abby -- Letter Booklet, P.O. Box 447, Mount Morris, IL 61054-0447. (Shipping and handling are included in the price.)
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Service Areas
- Call Center Company in Syracuse, NY
- The ABC Marketing Services Difference
- Call Center Company for Cold Calling
- Call Center Company for Appointment Setting
- Call Center Company for Outbound Calls
- Call Center Company for Collections
- Call Center Company for Help Desk
- Call Center Company for Technical Support
- Call Center Company for Customer Support
- Call Center Company for Marketing Research
- Call Center Company for Surveys
