Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Surprise, AZ

You don't have to be an all-A student from Rio Salado College Lifelong Learning Center near Surprise to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Surprise, AZ

The ABC Marketing Services Difference

For over 20 years, our call center company in Surprise, AZ has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Surprise, AZ

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Moonlight Manor Assisted Living in Surprise, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Surprise, AZ

Why Hire a Call Center Company in Surprise, AZ for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Surprise, AZ can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Surprise, AZ

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Surprise, AZ

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Surprise, AZ

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Surprise, AZ

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Surprise, AZ, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Surprise, AZ

Surprise, AZ Launches Heat Relief Stations to Shelter Residents from Searing Summer Heat

The City of Surprise is stepping up efforts to combat the health risks of Arizona's heat. Several locations within the city will serve as Heat Relief Stations from Thursday through September 30, providing life-saving hydration and a cool refuge to those who find themselves scorched by the desert heat.Four designated cool-down spots, including the Surprise Resource Center and three libraries, have opened their doors as part of the Heat Relief Network, a collective initiative aiming to prevent heat-related illnesses and deaths through a...

The City of Surprise is stepping up efforts to combat the health risks of Arizona's heat. Several locations within the city will serve as Heat Relief Stations from Thursday through September 30, providing life-saving hydration and a cool refuge to those who find themselves scorched by the desert heat.

Four designated cool-down spots, including the Surprise Resource Center and three libraries, have opened their doors as part of the Heat Relief Network, a collective initiative aiming to prevent heat-related illnesses and deaths through a web of service providers and community efforts. While the effort is commendable, not everyone can easily access these oases of escape from the relentless Arizona sun, though they are vital during a time when even a few minutes outside can be risky for anyone.

For those seeking these lifesaving amenities, the official City of Surprise announcement lists the following locations as part of the network: Surprise Resource Center at 12425 W. Bell Rd, Hollyhock Library at 15844 N. Hollyhock St., Surprise Regional Library at 16089 N. Bullard Ave., and Asante Library at 16755 W. Vereda Solana Dr.

The Maricopa Association of Governments offers an interactive map featuring over 200 locations countywide where people can duck out of the heat. What's crucial, aside from knowing where to get relief, is recognizing when it is needed by knowing the signs and symptoms of heat illnesses, which range from heat cramps to life-threatening heat strokes, according to the Maricopa County Department of Public Health.

In addition to seeking shade and established cool zones, staying heat safe in the face of climbing temperatures involves practical measures. The City of Surprise urges residents to stay hydrated by drinking water before thirst kicks in, and for those working up a sweat, the inclusion of electrolyte-rich drinks to replenish salts and minerals is advised, along with wearing breathable, light-colored clothing and utilizing air conditioning at every chance.

Car show at Surprise Stadium raising money to help local nonprofit

SURPRISE, AZ (AZFamily) — If you’re in the West Valley, you can cruise for a good cause!The Autism Awareness Cruisin’ Car Show is rolling into Surprise for its fifth year, hosted by TEAM 4 Kids Pediatric Therapy. The car show serves as a charity event where all proceeds will benefit ...

SURPRISE, AZ (AZFamily) — If you’re in the West Valley, you can cruise for a good cause!

The Autism Awareness Cruisin’ Car Show is rolling into Surprise for its fifth year, hosted by TEAM 4 Kids Pediatric Therapy. The car show serves as a charity event where all proceeds will benefit T4K Cares, a nonprofit which provides financial aid to families needing therapy services.

Victor and Janine Badoino developed the idea of a car show because of their personal connection with the autism community. Their 11year-old son, Lorenzo, has been attending Team 4 Kids therapy for several years. When the couple saw other families struggling to pay for services, they stepped in to help.

Families can enjoy the car show for free! There will be live entertainment, bounce houses, games, food trucks, cool cars, raffle prizes and more.

If you want to feature your car in the show, it’s also FREE! Drivers can begin arriving at 3:30 p.m. to secure their spot. No pre-registration is needed.

The event will take place at Surprise Stadium, located near Bullard Avenue and Greenway Road, from 5-9 p.m. on Friday.

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Copyright 2025 KTVK/KPHO. All rights reserved.

Black Rock Coffee Bar Brews Up a New Store in Surprise, AZ

Scottsdale, Arizona, April 22, 2025 (GLOBE NEWSWIRE) -- Black Rock Coffee Bar, founded in Oregon and known for its premium roasted coffees, teas, smoothies and flavorful Fuel energy drinks, is expanding its presence in Arizona with the opening of a new store in Surprise, part of the brand’s continued growth across the Phoenix metro area....

Scottsdale, Arizona, April 22, 2025 (GLOBE NEWSWIRE) -- Black Rock Coffee Bar, founded in Oregon and known for its premium roasted coffees, teas, smoothies and flavorful Fuel energy drinks, is expanding its presence in Arizona with the opening of a new store in Surprise, part of the brand’s continued growth across the Phoenix metro area.

Located at 16324 W Pat Tillman Rd, STE 109 at the intersection of 163rd Ave and W Pat Tillman Rd, the store is set to open on Friday April 25th. To celebrate the grand opening, guests will receive Limited Edition Arizona state stickersdesigned to highlight the brand’s continued commitment to local culture and connection.

The new Surprise location brings the total number of stores in the Phoenix metro area to 43 and 53 in Arizona, furthering its mission to serve exceptional coffee experiences to local communities.

“Our Surprise store continues our strong momentum in the state of Arizona and reinforces our dedication to bringing communities together over great coffee,” said Mark Davis, CEO Black Rock Coffee Bar. “We’re thrilled to be part of Surprise’s vibrant and growing community.”The new 2000-square-foot Black Rock Coffee Bar store showcases the boutique coffee chains’ signature industrial modern design. The design philosophy is aimed at ensuring that visitors can not only enjoy their favorite beverages but also relax, work, socialize in a laidback and inviting environment.

To enhance the guest experience, Black Rock Coffee Bar recently announced the relaunch of Black Rock Rewards, making it easier for rewards members to order and get rewarded quicker whether in-store, online, or through the new mobile app. Special offers and promotions will continue post-opening through this program.

With 154 stores across the U.S., the popular coffee chain is set to become the go-to destination for all coffee enthusiasts seeking fast and friendly service. The skilled team of baristas at Black Rock are committed to enhancing the overall customer experience making it their duty to brighten their customers' day. Black Rock Coffee Bar’s mission is to be a positive force in the communities it serves.

Founded in 2008 in Portland, Oregon, an area of the Pacific Northwest known for its coffee excellence, Black Rock Coffee Bar continues its rapid expansion in the West and into the Sunbelt with locations in Arizona, California, Colorado, Idaho, Oregon, Texas and Washington. The boutique coffee chain recently was named the Fastest Growing Private Company in Oregon and SW Washington in 2021 by the Portland Business Journal. In 2023, Black Rock Coffee Bar ranked 1179th among America’s Fastest-Growing Private Companies by Inc. Magazine’s 5000 Annual List.

The Black Rock culture prides itself on providing opportunities for young people to learn how to lead, run a business, and develop people skills.

About Black Rock Coffee Bar

Black Rock Coffee Bar is a national boutique coffee shop that is known for its premium roasted coffees, teas, smoothies and flavorful Fuel® energy drinks. Founded as a family owned and operated business in Oregon in 2008, Black Rock Coffee Bar has grown to 154 retail locations in seven states. The Black Rock culture prides itself on not only being a positive force for the communities it serves, but also the team members that fuel their locations day in and day out. An important aspect of their team mission is to recognize those that go above and beyond by displaying the 4G’s of Black Rock - grit, growth, gratitude, and grace.

For more information, visit https://br.coffee/

Attachment

Workers find body at Surprise landfill

Red Flag Warning from WED 10:00 AM MST until WED 7:00 PM MST, Southern Graham-Central and Eastern Cochise-Southern Greenlee-Lower Elevations of the San Carlos Apache Nation in Graham County, Eastern Pima-Southeastern Pinal-Santa Cruz-Western CochiseRed Flag Warning until TUE 8:00 PM MST, Eastern Pima-Southeastern Pinal-San...

Red Flag Warning from WED 10:00 AM MST until WED 7:00 PM MST, Southern Graham-Central and Eastern Cochise-Southern Greenlee-Lower Elevations of the San Carlos Apache Nation in Graham County, Eastern Pima-Southeastern Pinal-Santa Cruz-Western Cochise

Red Flag Warning until TUE 8:00 PM MST, Eastern Pima-Southeastern Pinal-Santa Cruz-Western Cochise, Southern Graham-Central and Eastern Cochise-Southern Greenlee-Lower Elevations of the San Carlos Apache Nation in Graham County, Northern Graham-Northern Greenlee-White and Gila Mountains, Pima-South Central Pinal-Tohono Oodham Nation, Southern Gila County/Tonto National Forest Foothills

Red Flag Warning until TUE 7:00 PM MST, White Mountains, Little Colorado River Valley in Navajo County, Little Colorado River Valley in Apache County, Little Colorado River Valley in Coconino County

Red Flag Warning from WED 9:00 AM MST until WED 6:00 PM MST, Little Colorado River Valley in Apache County, White Mountains

Red Flag Warning from WED 10:00 AM MDT until WED 7:00 PM MDT, Chuska Mountains and Defiance Plateau

Red Flag Warning until TUE 8:00 PM MDT, Chuska Mountains and Defiance Plateau

High Wind Warning from TUE 8:00 AM MST until TUE 7:00 PM MST, Little Colorado River Valley in Navajo County, Little Colorado River Valley in Apache County, Little Colorado River Valley in Coconino County

Wind and Dust Advisory until TUE 7:00 PM MST, Eastern Cochise County below 5000 ft including Douglas/Wilcox

Wind Advisory until TUE 8:00 PM MST, Upper San Pedro River Valley including Sierra Vista/Benson, Eastern Cochise County below 5000 ft including Douglas/Wilcox, Chiricahua Mountains including Chiricahua National Monument, Dragoon/Mule/Huachuca and Santa Rita Mountains including Bisbee/Canelo Hills/Madera Canyon

Wind Advisory from TUE 9:00 AM MDT until TUE 8:00 PM MDT, Northeast Plateaus and Mesas Hwy 264 Northward, Chinle Valley, Chuska Mountains and Defiance Plateau, Northeast Plateaus and Mesas South of Hwy 264, Black Mesa Area

Wind Advisory from TUE 8:00 AM MST until TUE 7:00 PM MST, Yavapai County Mountains, Grand Canyon Country, White Mountains, Marble and Glen Canyons, Eastern Mogollon Rim, Kaibab Plateau, Yavapai County Valleys and Basins, Western Mogollon Rim, Oak Creek and Sycamore Canyons, Coconino Plateau

An investigation is underway after a body was found at the WM Northwest Regional Landfill near 195th Ave. and Deer Valley Road. Police did not say whether the remains are those of an adult or a child.

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Service Areas

ABC Marketing Outbound Sales Surprise, AZ