Call Center Company in Surprise, AZ
You don't have to be an all-A student from Rio Salado College Lifelong Learning Center near Surprise to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Surprise, AZ
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Surprise, AZ has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Moonlight Manor Assisted Living in Surprise, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Surprise, AZ for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Surprise, AZ can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Surprise, AZ, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Surprise, AZ
In-N-Out Working on New Surprise Location
Joey Reams Newshttps://whatnow.com/phoenix/restaurants/in-n-out-working-on-new-surprise-location/
In-N-Out, the fast-growing burger chain known for its delicious yet simple menu, has announced plans to open seven new locations, including one in Surprise at 16440 W. Cactus Road.In-N-Out Burger is continuing its steady expansion with several new locations set to open across California, Colorado, and Washington. Known for its cult following and fresh, made-to-order menu, the popular fast-food chain is bringing its iconic burgers and fries to more communities in the western U.S. Now, ...
In-N-Out, the fast-growing burger chain known for its delicious yet simple menu, has announced plans to open seven new locations, including one in Surprise at 16440 W. Cactus Road.
In-N-Out Burger is continuing its steady expansion with several new locations set to open across California, Colorado, and Washington. Known for its cult following and fresh, made-to-order menu, the popular fast-food chain is bringing its iconic burgers and fries to more communities in the western U.S. Now, following this announcement, Phoenix is set to receive a ninth location. It’s unclear when this In-N-Out will open.
In addition to the new Surprise location, the company is working on new restaurants planned for 82177 Avenue 42 in Indio, 3401 Oakdale Road in Modesto, 560 West Huntington Drive in Monrovia, and 13864 Foothill Boulevard in Sylmar, all in California, 3860 Eagle Boulevard in Brighton, Colorado, and 5801 Pioneer Canyon Drive in Ridgefield, Washington. There’s no timeline for these openings.
On Feb. 12, In-N-Out announced plans to relocate its corporate headquarters to Baldwin Park from Irvine. In 1948, Harry and Esther Snyder opened the very first In-N-Out location in Baldwin Park, marking California’s first-ever drive-through hamburger stand. From those humble beginnings, the company has grown into a beloved institution with over 400 locations across eight states. A corporate office is also being built in Nashville.
“Since its inception in 1948, Baldwin Park and In-N-Out Burger have been synonymous. Our community has always welcomed In-N-Out and the warm, family atmosphere it provides,” Baldwin Park Mayor Alejandra Avila said in a press release at the time of the announcement. “We are thrilled that their headquarters will return to our community and are confident that this partnership will provide significant economic and cultural benefits to our community.”
With a $6.5 million renovation at Uptown Alley in Surprise, here’s a look at its new games
Nicole Gutierrezhttps://www.abc15.com/entertainment/events/with-a-6-5-million-renovation-at-uptown-alley-in-surprise-heres-a-look-at-its-new-games
SURPRISE, AZ — The 60,000-square-foot entertainment spot in Surprise, Uptown Alley, has added new virtual reality and arcade games with its $6.5 million renovations!“We wanted to expand and add some new attractions in here. So, we have over 80 arcade games […] we've added 20 during our renovation,” Adam Dufur, general manager of Uptown Alley. “We added two multi-sport simulators [called HD Sportsuite]. So, traditionally, you w...
SURPRISE, AZ — The 60,000-square-foot entertainment spot in Surprise, Uptown Alley, has added new virtual reality and arcade games with its $6.5 million renovations!
“We wanted to expand and add some new attractions in here. So, we have over 80 arcade games […] we've added 20 during our renovation,” Adam Dufur, general manager of Uptown Alley. “We added two multi-sport simulators [called HD Sportsuite]. So, traditionally, you would call it a golf simulator, but it has 30 different games on it, so you can play football, basketball, soccer, dodgeball, kickball, and baseball. So, there are all kinds of games you could do on it.”
The venue also added 18 holes of Lucky Putt, a high-tech mini golf course where no paper and pen are needed because your putter saves your score.
“It's a tech-driven putt putt, so big, beautiful, bright holes that have different challenges on them. Whether there's a loop de loop, there's trivia questions, there's holes that take the ball and shoot it through a whole different contraption, kind of like Chutes and Ladders,” explained Dufur.
Other new gaming highlights include the addition of the Limitless VR, which is a free-roam virtual reality attraction, The Voice Karaoke Experience, that’s a private karaoke attraction for up to 12 guests, and Krazy Darts!
“Krazy Darts is a very large-scale dart platform, a six-foot by four-foot dart board, that casts different games on there through a projector. So it has 20 different games you could play on there, from carnival style games where you pop in balloons, throwing breaking plates, to traditional 301501 cricket style dark board games,” explained Dufur to ABC15 who added that the darts are steel tip darts and there are hacky sacks that can be used for the kiddos to play on the Krazy Darts.
“For families that want their little ones to play, they're not comfortable with steel-tip darts, we have hacky sacks that we could provide, and it works all the same, where they hit their target, it scores. So, it's not it can appeal to older generations, but the young ones can have a lot of fun with it, too,” said Dufur.
According to Dufur, the entertainment location is also working on adding covered parking with solar panels in its front parking lot; this is slated to be finished by September.
IF YOU GO
Huge new water park opens in metro Phoenix. Here's everything you can do there
Meredith G. Whitehttps://www.azcentral.com/story/entertainment/life/2025/05/23/surprise-az-water-park-rescue-oasis-now-open/83600453007/
With the 100-degree temps here and kids being out of school for summer break soon, it’s perfect timing for a brand new water park, splash pad and swim center to open.The sprawling ...
With the 100-degree temps here and kids being out of school for summer break soon, it’s perfect timing for a brand new water park, splash pad and swim center to open.
The sprawling Rescue Oasis Park, Soak Station 309 and Oasis Swim Center in Surprise has a little bit of everything for everyone.
The complex has plenty of activities for people of all ages, including a covered splash pad complete with plenty of shaded seating areas nearby. And the new Oasis Swim Center has not one but three types of pools.
Here’s everything you can do at the new Rescue Oasis Park and Oasis Swim Center in Surprise.
Rescue Oasis Park
The Rescue Oasis Park has a full-size basketball court, a sand volleyball court and a playground that's a climber's dream with several rope activities and climbing structures. A smaller, aquatic-themed playground has swings, a slide and multiple levels to explore.
Parents and guardians will be able to watch the kids play from multiple shaded sitting and standing areas. A picnic area with a shade structure is within sight of the playground.
Details: 6 a.m.-10 p.m. daily. 12361 N. Perryville Road, Surprise. Free. surpriseaz.gov.
Soak Station 309 splash pad
The new Soak Station 309 splash pad at Rescue Oasis Park is the place to cool off this summer.
The centerpiece of Soak Station 309 is the large climbing structure made to look like a firetruck. It has a slide, waterspouts that spray in all directions and a giant hoop that sprays water as kids run through it. Some of the waterspouts are aimable, so kids can soak their friends.
Details: 8 a.m.-8 p.m. daily from May 10-Oct. 31. 12361 N. Perryville Road, Surprise. Free. surpriseaz.gov.
Oasis Swim Center
The Oasis Swim Center, which opens on May 24, completes the picture and it's a water lover's dream come true.
There's an Olympic-style 50-meter competition pool with racing lanes. There's also a recreational pool that has a walking channel and six slides, including ones that twist and spiral.
Finally, there's the adventure pool where you can try climbing two rock walls or take a ride on the zipline. Cabanas and event spaces are available for rent.
Here are the programs, hours and admission prices for the Oasis Swim Center:
Details: Seasonal hours and dates; check the city website. 12361 N. Perryville Road, Surprise. $4-$8. surpriseaz.gov.
Meredith G. White covers entertainment, art and culture for The Arizona Republic and azcentral.com. She writes the latest news about video games, television and best things to do in metro Phoenix.
This metro Phoenix city has a new water park. Here's where you can slide, splash and swim
Meredith G. Whitehttps://www.azcentral.com/story/entertainment/life/2025/05/14/surprise-az-rescue-oasis-park-swim-center/83601053007/
Just in time for people seeking relief from the relentless 100-degree temps and generally unbearable heat of summer, Surprise h...
Just in time for people seeking relief from the relentless 100-degree temps and generally unbearable heat of summer, Surprise has opened Rescue Oasis Park and Soak Station 309, a huge new recreation complex at Cactus and Perryville roads.
And that's not all, folks.
The new Oasis Swim Center opens on May 24. It will have a recreation pool with six slides and a walking channel, an Olympic-style 50-meter competition pool, an adventure pool with two rock climbing walls and a zip line plus cabanas and rentable spaces.
“Residents had been asking for another pool for recreation and swim lessons. I am so proud to not only be able to deliver, but in such an incredible way. This pool and park really have something for everyone," Patrick Duffy, District 3 Councilmember, said in a press release.
Rescue Oasis Park has a basketball court, sand volleyball court and a playground with swings, slides, spring riders and more. Kids can cool off at the Soak Station 309 splash pad.
The final piece of the Rescue Oasis public safety and recreation complex is Fire Station 309, which has four apparatus bays, EMS and decontamination rooms, 10 firefighter dorms and more to support the city's growing need for emergency services.
“The Rescue Oasis complex demonstrates Surprise’s commitment to enhancing the community experience for our growing community with investments in both public safety and quality of life projects,” Mayor Kevin Sartor said in a press release.
“This complex allows the city to not only provide responsive emergency services but also offers the community a safe place to play and connect.”
Go to surpriseaz.gov to see a complete schedule of Oasis Swim Center swim sessions and fees for city residents and nonresidents.
Details: Rescue Oasis Park is open 6 a.m.-10 p.m. daily; the splash pad is open 8 a.m.-8 p.m. daily through Oct. 31. 12361 N. Perryville Road, Surprise. surpriseaz.gov.
Meredith G. White covers entertainment, art and culture for The Arizona Republic and azcentral.com. She writes the latest news about video games, television and best things to do in metro Phoenix.
New Rescue Oasis Park and Swim Center Opens in Surprise, AZ Offering Cool Fun and Fire Safety Education
Kim Tranhttps://hoodline.com/2025/05/new-rescue-oasis-park-and-swim-center-opens-in-surprise-az-offering-cool-fun-and-fire-safety-education/
PhoenixSurprise, Arizona, has just leveled up its game with the opening of the new Rescue Oasis Park and Swim Center, making a splash as the latest hot spot for keeping cool in the West Valley heat. The complex, spanning 19 acres, isn't just about fun and games; it also houses the city's ninth fire station, bringing essential services and leisure together in a unique blend. Residents of Surprise have much to look forward to with amenities such as water sl...
Surprise, Arizona, has just leveled up its game with the opening of the new Rescue Oasis Park and Swim Center, making a splash as the latest hot spot for keeping cool in the West Valley heat. The complex, spanning 19 acres, isn't just about fun and games; it also houses the city's ninth fire station, bringing essential services and leisure together in a unique blend. Residents of Surprise have much to look forward to with amenities such as water slides and a fire station-themed splash pad open to the public starting May 10, and an aquatic center following suit on May 24, as reported by ABC15.
Key features of the Oasis Swim Center as touted by city officials include six water slides a heated Olympic-size pool with three rock walls and a rope swing, and areas adapted for ADA use, a factor that city's Park and Recreation Director, Holly Osborn, emphasized in ensuring inclusivity; according to a statement obtained by 12news, it's described as "one-of-a-kind." Holly Osborn, the city's Park and Recreation Director, underlined the project's years-long commitment to fostering a space that everyone can enjoy, and it's a labor of love with imaginative elements carefully woven into its design, signaling the intent to create more than just a park, but a common ground for lasting memories.
Adjacent to the swim center, Fire Station 309 stands as a beacon of community safety and education, boasting new technology such as virtual reality for firefighter training and cancer-preventative features in the building's design. Fire Chief Brenden Espie heralded the proximity of the fire station to the recreational facilities as a strategic advantage for raising public awareness and engagement with the local fire department and its services; in a 12news interview, Espie said, "I think a lot of these kids running around this pool could one day be firefighters, so I think it's great exposure for the department."
Surprise Mayor Kevin Sartor also championed the project as a response to the city's growth and residents' calls for a new pool and fire station reflecting the community's desires in tangible form the collaboration between public safety and recreational spaces is viewed as a victory for all; Sartor said in a news release from 12news that "when I look around at all of this, I see all the excitement they'll have and the memories they'll make."
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