Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Sugar Land, TX

You don't have to be an all-A student from University of Houston at Sugar Land near Sugar Land to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Sugar Land, TX

The ABC Marketing Services Difference

For over 20 years, our call center company in Sugar Land, TX has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Sugar Land, TX

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at The Village at Sugar Land in Sugar Land, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Sugar Land, TX

Why Hire a Call Center Company in Sugar Land, TX for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Sugar Land, TX can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Sugar Land, TX

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Sugar Land, TX

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Sugar Land, TX

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Sugar Land, TX

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Sugar Land, TX, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Sugar Land, TX

‘I was in disbelief’ | Sugar Land ER shuts down after doctor's license suspended

One former Mercy Emergency Room employee said she still has not been paid for one month of work, so KHOU 11 went to the experts to ask for solutions.SUGAR LAND, Texas — Employees of Mercy Emergency Room in Sugar Land were surprised to learn last week that the owning physician’s medical license was suspended.The Texas Medical Board tem...

One former Mercy Emergency Room employee said she still has not been paid for one month of work, so KHOU 11 went to the experts to ask for solutions.

SUGAR LAND, Texas — Employees of Mercy Emergency Room in Sugar Land were surprised to learn last week that the owning physician’s medical license was suspended.

The Texas Medical Board temporarily suspended Dr. Bamidele Adeyemo’s medical license on April 17.

Board documents revealed that Adeyemo “is suffering from an unmanaged health condition that impairs his ability to safely practice medicine. Respondent is currently engaged in the practice of medicine without any oversight or monitoring.” The Board found that if Adeyemo continued to practice as a physician, he “would constitute a continuing threat to the public welfare.”

Christina Martinez, who worked the front desk at Mercy Emergency Room, said she found out about the situation a few days after the license was suspended. She said that was when she put the closed sign on the door.

“I was in disbelief. I couldn’t believe it. I couldn’t believe that we were working like that, and that he would let us work like that,” Martinez said.

KHOU 11 asked what the Texas Medical Board could be referring to when mentioning Adeyemo’s “unmanaged health condition.”

“I never noticed anything like physically wrong with him,” Martinez said. “But we did notice a little bit, like maybe he was just absent from being here. He would kind of hide and go into his room a little bit.”

Martinez also said that she and other employees did not receive their Friday, April 25, paychecks on time. KHOU 11 called a phone number listed for Adeyemo – and three days after KHOU 11 started asking questions, Martinez said she and other workers got paid on Monday.

However, former marketing employee Brandi Fitzgerald said she still has not been paid. She said she worked at Mercy Emergency Room during the month of March but left because she didn’t receive any payment.

“There were two pay periods that I was not paid for my work here,” Fitzgerald said.

Fitzgerald said it was an unfortunate situation, given she has known Adeyemo for about five years.

“It’s gut-wrenching somebody that you had so much respect for is capable of doing something like that. We even called each other family there for a long period of time,” Fitzgerald said.

Fitzgerald also said she could not get ahold of Adeyemo.

KHOU 11 tried calling Adeyemo’s listed phone number again Monday, both in regard to the license suspension and Fitzgerald’s accusation of not being paid. However, no one picked up the phone and the call was sent to voicemail.

KHOU 11 spoke to Tom Padgett, a Houston wage theft lawyer with the Buenker Law Firm, to get solutions for Fitzgerald – and other employees who may be struggling to receive the payments due to them.

Padgett said the first course of action for an employee to take if they have not been paid is to try and connect with the employer. However, such as in Fitzgerald’s case, employers are sometimes difficult to reach.

“If they’re going to ghost you or stonewall you, then you’ve got to take matters into your own hands,” Padgett said.

Padgett said there are a couple things an employee in Texas can do if they have not been paid the wages owed to them.

“One is to sue them in state court for a breach of contract,” Padgett said. “The other option they have that’s generally a pretty good one, is to go to the Texas Workforce Commission and make a complaint with that organization. They generally handle situations where somebody’s not getting paid, maybe a month, maybe a couple of weeks, or something like that, and if you go through the process with the Texas Workforce Commission, frequently they can get you the money.”

Padgett said the easiest way to file a claim is to go to the Texas Workforce Commission website, and then that will kickstart the process.

“Generally, you’ll be contacted by an investigator who will then take more detail on the complaint, and then they’ll process it. They’ll reach out to the employer, find out if the employer is interested in maybe resolving the matter quickly, and if not, then, they’ll go through a fact-finding process and make a determination, which they can then enforce,” Padgett said.

Another big concern for patients is not having access to their health records or knowing where they may end up if their physician’s office closes permanently.

According to the Texas Medical Board, you should put your medical records request in writing and send it to the physician’s address listed on the physician’s profile on the Texas Medical Board website. But you can also contact the Texas Medical Board if you have issues getting in touch with your physician.

The American Medical Association also has a list of helpful steps you can take.

Sugar Land ranked No. 3 city to live in U.S., but it wasn't the top Texas city on the list

The list is from Livability, which looked at small to mid-size cities on factors like economy, education, affordability and more.SUGAR LAND, Texas — Do you live in Sugar Land? If so, you can now boast that you're a resident of the third best city in which to live in the U.S. in 2025. That’s according to Livability, which put the list together.To come up with the list, Livability looked at a variety...

The list is from Livability, which looked at small to mid-size cities on factors like economy, education, affordability and more.

SUGAR LAND, Texas — Do you live in Sugar Land? If so, you can now boast that you're a resident of the third best city in which to live in the U.S. in 2025. That’s according to Livability, which put the list together.

To come up with the list, Livability looked at a variety of factors but was focusing on small to mid-size cities. Their population range was between 75,000 and 500,000.

So why only cities in that population range?

“To us, that’s the sweet spot in size for getting plugged in, finding your people and feeling at home fast,” according to the authors of the rankings.

They looked at things like affordability. The city must have a median home value of $500,000 or less. They took into account amenities -- things like parks, restaurants, entertainment and culture. And there’s the local economy, including job opportunities and income levels. There were also transportation, healthcare, and education factors.

You can read more about their methodology here.

Sugar Land had a score of 854 out of 1,000, which landed it the No. 3 spot. That's based on Livability’s “LivScore,” which takes all of the factors into account.

According to Livability, Sugar Land offers, “a blend of Southern charm and big-city convenience. From top-rated schools to a delicious dining scene, Sugar Land offers the ideal balance of comfort and conveniences.”

Livability noted the low cost of living and affluence in Sugar Land, with a business-friendly environment and medical care. You can read more about what Livability liked about Sugar Land here.

While Sugar Land was No. 3, it wasn’t the top Texas city on the list.

Here are the top 10, according to Livability.

While the above rankings are for the “LivScore,” their report was interactive, so you can sort by the different factors. When you do that, Sugar Land comes in at No. 4 in economy, No. 4 in education, No. 2 in health and No. 2 in cost of living/housing.

Carlos Santana Cancels Second Show After Texas Collapse

Carlos Santana has called off another concert after collapsing during a Tuesday soundcheck in San Antonio. Manager Michael Vrionis confirmed the cancellation of tonight's show at Smart Financial Center in Sugar Land, Texas, but told the ...

Carlos Santana has called off another concert after collapsing during a Tuesday soundcheck in San Antonio. Manager Michael Vrionis confirmed the cancellation of tonight's show at Smart Financial Center in Sugar Land, Texas, but told the Las Vegas Review-Journal that Santana planned to resume his 2025 tour.

Local fire officials said the 77-year-old was hospitalized with "a non-life-threatening condition" before a scheduled Santana concert at the Majestic Theatre in San Antonio. Vrionis later announced that Santana had been suffering from dehydration.

"It is with profound disappointment that I have to inform you all that tonight's show in San Antonio has been postponed," Vrionis said in an official statement on Tuesday. "Mr. Santana was at the venue preparing for tonight's show when he experienced an event that was determined to be dehydration. Out of an abundance of caution and the health of Mr. Santana, the decision to postpone the show was the most prudent course of action. He is doing well and is looking forward to coming back to San Antonio soon as well as continuing his U.S. Tour."

READ MORE: Top 10 Santana Songs

Santana is "feeling much better" after a short stay in a San Antonio hospital, according to the Mercury News. His next scheduled stop is Friday at Lucas Oil Live at WinStar in Thackerville, Oklahoma.

They're touring behind a new retrospective album titled Sentient, which arrived in March with older material and three previously unreleased songs. Collaborators included Smokey Robinson, the late Miles Davis, Darryl "DMC" McDaniels, and Michael Jackson. Santana's most recent album of all new songs dates back to 2021's Blessings and Miracles.

This isn't the first time Santana has suffered a scary bout of dehydration. A July 2022 concert in Detroit was abruptly cut short after he collapsed. Santana postponed several shows before returning to the road. Santana also delayed the start of a new residency in Las Vegas after suffering a fall at home.

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Check Out Carlos Santana’s Guitar Hero Yearbook Picture

Sugar Land to host MD Anderson’s 2nd largest cancer center in Houston area

The University of Texas MD Anderson Cancer Center broke ground March 31 in Sugar Land on what will be the hospital system's largest Houston-area facility outside of the Texas Medical Center.In a nutshellThe five-story facility will span 470,000 square feet and offer a range of cancer services to the southwest Houston community. Located near the Smart Financial Centre at Sugar Land on 17547 Southwest Freeway, the facility is anticipated to...

The University of Texas MD Anderson Cancer Center broke ground March 31 in Sugar Land on what will be the hospital system's largest Houston-area facility outside of the Texas Medical Center.

In a nutshell

The five-story facility will span 470,000 square feet and offer a range of cancer services to the southwest Houston community. Located near the Smart Financial Centre at Sugar Land on 17547 Southwest Freeway, the facility is anticipated to open in 2029, according to a March 31 news release from the hospital system.

The University of Texas owns about 40 acres around the Smart Financial Centre, according to the Fort Bend Central Appraisal District.

The details

The new location will replace MD Anderson's leased space at 1327 Lake Pointe Parkway, on the campus of St. Luke’s Health-Sugar Land Hospital. Officials with the hospital system chose Sugar Land to accommodate the area's fast-growing population—which is expected to increase over 30% by 2030, per the release.

“By expanding our reach in Sugar Land, we can better meet the needs of patients in Southwest Houston, making it easier for them to access the treatment and support they deserve, right in their own community," MD Anderson President Peter WT Pisters said in a statement.

Diving in deeper

Per the release, the facility will broaden the services available at MD Anderson's current Sugar Land location to include:

The new location will also include space for multidisciplinary clinics, which will provide comprehensive cancer care for adult patients with cancer diagnoses and low-to-medium acuity needs, according to the release.

"This not only will help make our care more convenient for local patients, especially those undergoing frequent treatments like chemotherapy or radiation, but it also will help increase access to care outside of our Texas Medical Center campus, potentially decreasing wait times for both local and regional patients," Rosanna Morris, MD Anderson's senior vice president and chief operating officer, said in the release.

What else?

MD Anderson has six locations outside of Texas Medical Center, including the leased space in Sugar Land, League City, The Woodlands, West Houston, Northwest Houston and near the medical center on Fannin Street.

Meanwhile, the hospital system is also set to open a nearby facility along Hwy. 6 in Missouri City in spring 2026, Community Impact reported.

Features Reporter

Asia joined Community Impact in February 2022. As a features reporter, she covers the South Houston area, including the Heights-River Oaks-Montrose, Bellaire-Meyerland-West University, Katy-Fulshear, Sugar Land-Missouri City, the Bay Area, and Pearland-Friendswood editions. She studied journalism and creative writing at Missouri State University. Before relocating to Texas, Asia was a reporter for the Seattle Medium, one of the city's eldest African American publications. When she's not writing, she's likely trying a new restaurant, practicing self-care or traveling.

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