Call Center Company in Stamford, CT
You don't have to be an all-A student from Academy of Information Technology Engineering near Stamford to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Stamford, CT
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Stamford, CT has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Brighton Gardens of Stamford in Stamford, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Stamford, CT for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Stamford, CT can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Stamford, CT, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Stamford, CT
CT-based Charter Communications' Spectrum customer numbers drop in first quarter
Paul Schotthttps://www.ctinsider.com/business/article/charter-communications-spectrum-xumo-stamford-ct-20099633.php
STAMFORD — Charter Communications, the provider of Spectrum internet, cable and phone services, saw its customer numbers decline in several areas early this year, while one platform continued to grow.The Stamford-based company ended the first quarter of th...
STAMFORD — Charter Communications, the provider of Spectrum internet, cable and phone services, saw its customer numbers decline in several areas early this year, while one platform continued to grow.
The Stamford-based company ended the first quarter of this year with about 31.4 million customer relationships — marking a 2% year-over-year decrease, according to the earnings report released Friday. As part of that trend, Charter's customer totals dropped in its internet, cable and home-phone businesses. But the Spectrum Mobile service that is available to all internet customers keeps expanding. It added 514,000 lines in the first quarter and more than 2.1 million lines in the past year, for a total of about 10.4 million.
“We performed well in the first quarter,” Charter CEO and President Chris Winfrey said in an earnings call on Friday morning. “We continued to be the fastest-growing mobile provider in the U.S., with the fastest connectivity, at the best price.”
More For You
Julie Jason: Seriously, you missed that question? Test your financial literacy.
Pickleball is a 'smash' hit with CT residents. How business met trend.
New CT electrical equipment plant could see growth after sale of parent company
CT-based Charter's number of Spectrum customers drops in early 2025
Groton approves 395-unit Columbia Crossing apartment development
Charter’s revenues first-quarter totaled about $13.7 billion, up 0.4% year over year. The company’s first-quarter profit of about $1.2 billion compared with a bottom line of around $1.1 billion in the first quarter of 2024.
Winfrey and Chief Financial Officer Jessica Fischer expressed optimism about the company’s ability to withstand the wave of tariffs imposed by President Donald Trump. Charter operates entirely in the U.S., across a 41-state footprint, with about 115,000 customers in Connecticut.
“We don’t currently expect tariffs to have a significant impact on our capital expenditures for this year and over the next several years,” Fischer said. “We have attractive agreements with our equipment vendors, and we continue to work with them to minimize the impact of tariffs, while at the same time supporting the health of the cable-equipment ecosystem.”
Investors responded favorably to the first-quarter results. Charter’s shares were trading at about $370 at noon Friday, up 10% from their closing total on Thursday and up about 6% year to date.
Based on its 2023 revenues, Charter ranked No. 76 on last year’s Fortune 500 list of the largest U.S. corporations.
The company has about 1,800 employees based at its headquarters at 400 Washington Blvd., in downtown Stamford.
Growing focus on streaming entertainment
While the abundance of product options and service providers in the telecommunications industry has made customer growth challenging for Charter in recent years, executives express confidence about the company’s long-term prospects.
Among Charter’s most-important initiatives of the past couple of years is Xumo Stream Box, which combines live TV and streaming apps. It was launched in October 2023 through a joint venture with another telecommunications giant, Comcast.
As a device that plugs into most smart TVs, Xumo comes preloaded with more than 250 apps. The number of apps that customers can use with Xumo depends on their subscriptions. A Spectrum TV Select Plus subscriber, for instance, would get access to the Spectrum TV app, as well as the ad-supported AMC+, Max, Disney+, ESPN+, Paramount+, Peacock Premium, Vix and Tennis Channel+ apps. But a Select Plus customer would need to get separate subscriptions for other apps such as Amazon Prime Video, Apple TV+ and Netflix that are not part of that plan, which has a standard monthly rate of $125.
“As the market was shifting toward streaming, one of the things we had to do was make a very conscious strategic decision as to how are we going to transform how we sell our video products,” Danny Bowman, Charter’s executive vice president of product, said in an interview earlier this month at Charter’s headquarters in Stamford. “This is why we made a very specific investment with Comcast to create Xumo.”
By March 2024, the company had deployed more than 1 million Xumo devices. More recent data on Xumo usage was not immediately available.
“We have a lot of existing customers who are adding a Xumo box and keeping their set-top box,” Bowman said. “We have some customers who are handing in their set-top box and moving 100% to a Xumo experience … A lot of our new customers are taking that as their primary video experience.”
Among other promising signs for the cable business, Spectrum edged out Comcast’s Xfinity for the top score for overall customer satisfaction in J.D. Power’s 2024 study of U.S. television service providers.
“They’re doing a great job of producing products to make their services even more attractive and higher quality,” Carl Lepper, senior director of consumer-analytics firm J.D. Power’s TMT Intelligence group, which focuses on technology, media and telecommunications, said this week. “And their call centers are doing a great job.”
But the introduction of Xumo and the high marks for customer service have not yet reversed the ongoing decline in Charter’s cable customer base. Its approximately 12.7 million cable customers in the first quarter of this year was down 7% from a year ago, 15% from the first quarter of 2023 and 19% from the first quarter of 2022.
“Any new product that you bring to market and start to package, it takes a while to wear in,” Bowman said. “It’s just not going to happen overnight.”
April 25, 2025
Items From Former Greenwich Resident Susie Hilfiger Included In Stamford-Based Auction
patch.comhttps://patch.com/connecticut/stamford/items-susie-hilfiger-included-stamford-based-auction
STAMFORD, CT — Items from Susie Hilfiger, a former Greenwich resident, will be part of over 500 lots in ACES Gallery's Spring Estates Auction which is set for April 27 in Stamford.Beginning at 1 p.m. at the ACES Gallery in Stamford at 85 Old Long Ridge Road, the auction will feature fine art, jewelry, collectibles, a single-owner collection of clocks, and over 50 items from the Susie Hilfiger collection, plus material from over 50 local estates and items descended through the family of a New York City auctioneer circa 1930s....
STAMFORD, CT — Items from Susie Hilfiger, a former Greenwich resident, will be part of over 500 lots in ACES Gallery's Spring Estates Auction which is set for April 27 in Stamford.
Beginning at 1 p.m. at the ACES Gallery in Stamford at 85 Old Long Ridge Road, the auction will feature fine art, jewelry, collectibles, a single-owner collection of clocks, and over 50 items from the Susie Hilfiger collection, plus material from over 50 local estates and items descended through the family of a New York City auctioneer circa 1930s.
"A Regency cast iron outdoor garden bench with a curved seat and x-form supports, plus urn splats, 28 inches tall by 54 inches long, is expected to knock down for $1,000-$2,000," a news release on the auction noted. "The bench is one of four early garden lots from the collection of Susie Hilfiger of Greenwich, Conn."
Previews for the auction will be held by appointment only on April 27 from 12 p.m. to 5 p.m., and April 26 from 10 a.m. to 5 p.m. at the Stamford gallery and offices at 85 Old Long Ridge Road.
Susie Hilfiger, the former wife of fashion designer Tommy Hilfiger, sold her Greenwich mansion for $15 million in 2023.
Find out what's happening in Stamfordfor free with the latest updates from Patch.
The Wall Street Journal reported that Susie Hilfiger purchased the property for $8.5 million in 1995 with her then-husband Tommy Hilfiger. Susie Hilfiger got the house after the couple's divorce in 2000.
For more information on the upcoming auction, click here.
Stamford-based WWE announces acquisition of lucha libre promotion firm AAA
Paul Schotthttps://www.stamfordadvocate.com/business/article/wwe-wrestling-stamford-ct-lucha-libre-aaa-mexico-20286302.php
STAMFORD — The biggest company in professional wrestling in the U.S. is joining forces with a couple of major industry players in Mexico.Stamford-based WWE has announced that it is acquiring Mexican lucha libre promotion AAA, in partnership with another Mexican firm, sports-and-entertainment holding company Fillip.WWE officials described the acquisition as one...
STAMFORD — The biggest company in professional wrestling in the U.S. is joining forces with a couple of major industry players in Mexico.
Stamford-based WWE has announced that it is acquiring Mexican lucha libre promotion AAA, in partnership with another Mexican firm, sports-and-entertainment holding company Fillip.
WWE officials described the acquisition as one that would grow lucha libre’s already large audience. Lucha libre — which refers to freestyle wrestling or literally “free fight” — is one of Mexico’s most popular forms of entertainment, while it is also followed by many wrestling fans in the U.S.
“We have nothing but respect for lucha libre. Some of the greatest athletes in the world have come out of AAA, have come to WWE, have been seen all around the world,” WWE Chief Content Officer Paul “Triple H” Levesque said in an announcement of the acquisition, on the WrestleMania 41 Saturday Countdown show in Las Vegas, joined by a number of AAA and Fillip officials and celebrated luchadores. “The impact of lucha libre, the cultural impact it has had, it resonates through generations. It cannot be overstated. It is incredible. We look to further that tradition.”
Highlighting the deal’s impact, WWE has also announced that a “Worlds Collide” show featuring WWE Superstars and AAA stars will be held June 7 at Kia Forum in Inglewood, California.
WWE officials did not immediately announce any upcoming shows in Mexico, but the company has been putting on events in the country for more than 20 years. Last year, it held shows in Mexico City and Monterrey.
“This deal would seemingly supercharge existing expansion priorities and provide a canvas for evolving their wrestling brand, as well as greatly enhancing WWE parent company TKO’s media holdings,” Josh Shuart, director of sports management at Sacred Heart University’s Jack Welch College of Business & Technology, said on Monday. “It is important to separate out live events — one of WWE’s core revenue drivers — from merchandise and other goods that may be more impacted by tariffs. I wouldn’t disregard concerns altogether, but feel that potential negative financial impacts will be minimal.”
Financial terms of the acquisition were not disclosed. The transaction is scheduled to close in the third quarter of this year.
A message left for WWE officials on Monday inquiring how many AAA employees would join WWE was not immediately returned.
AAA was founded in 1992 by Antonio Peña, and the Peña family “will continue to be involved in the next chapter of the AAA business alongside WWE and Fillip,” company officials said in a news release. “Some of the greatest talent in lucha libre history,” including Rey Mysterio, Penta and the late Eddie Guerrero have called AAA home during their careers, the release also noted.
“It’s something really important for us, and basically it’s the beginning of a new chapter in the story of lucha libre,” AAA General Manager Dorian Roldán Peña said during the WrestleMania Saturday Countdown show. “To be finally here, we told our talent, we told the luchadores, we feel really, really proud.”
Rey Mysterio and Penta were two of the lucha libre legends who were on set during the Saturday Countdown show. Colorful masks are a hallmark of lucha libre, and Mysterio and Penta wore their latest, extravagant face coverings.
Mysterio’s son, Dominik Mysterio, is also a WWE Superstar. On Sunday, during WrestleMania 41, the younger Mysterio won the intercontinental championship.
The annual WrestleMania is the biggest event on the WWE calendar. After its two-night run this past weekend at Allegiant Stadium in Las Vegas, it will head to Caesars Superdome in New Orleans for its 2026 edition.
Disclaimer:

Service Areas
