Call Center Company in Sioux Falls, SD
You don't have to be an all-A student from University of Sioux Falls near Sioux Falls to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Sioux Falls, SD
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Sioux Falls, SD has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Travel Industry
Medical Industry
Mortgage Industry
Banking Industry
Software Industry
Doctors Offices
Dentist Offices
Retail Stores
More
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Grand Living At Lake Lorraine in Sioux Falls, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Sioux Falls, SD for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Sioux Falls, SD can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Sioux Falls, SD, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Sioux Falls, SD
Minot State falls 4-3 as Sioux Falls rallies in 9th
MSU Athleticshttps://msubeavers.com/news/2025/4/11/baseball-minot-state-falls-4-3-to-sioux-falls-despite-late-lead.aspx
MINOT, N.D. -- The Minot State Beavers held a 3-2 lead into the ninth inning, but could not hold on and fell 4-3 to the Sioux Falls Cougars on Friday at Corbett Field in NSIC action.Sophomore Ayden Sauerbrei (0-1) took the loss on the mound for Minot State (13-18 overall, 8-15 NSIC). Sophomore Conner Meldrim...
MINOT, N.D. -- The Minot State Beavers held a 3-2 lead into the ninth inning, but could not hold on and fell 4-3 to the Sioux Falls Cougars on Friday at Corbett Field in NSIC action.
Sophomore Ayden Sauerbrei (0-1) took the loss on the mound for Minot State (13-18 overall, 8-15 NSIC). Sophomore Conner Meldrim was a bright spot out of the bullpen, going 2.1 shutout innings while allowing one hit, walking one and striking out three.
At the plate, the Beavers were paced by junior Shane Kary, who went 3-for-4 on the day with two doubles, a home run and two RBI. Junior Oscar Pegg furnished a noteworthy performance at the plate as well, going 2-for-4 with a double and an RBI. Senior Seungjun Song also chipped in for Minot State, putting together two hits in four trips to the plate while adding a double.
Minot State hosts Sioux Falls again on Saturday in a doubleheader at Corbett Field to close out the weekend series. First pitch is scheduled for noon.
HOW IT HAPPENED
The Beavers got on the board immediately, starting their scoring with one run in the bottom of the first inning. Minot State got on the board thanks to Pegg's RBI double with two outs.
The Beavers then held the Cougars scoreless before getting back on the board the very next inning. Minot State picked up a run on Kary's leadoff home run off of junior Logan Anderson, which brought the score to 2-0 in favor of the Beavers.
Sioux Falls clawed back to even the ballgame at two before Minot State reclaimed a 3-2 advantage in the sixth inning. The Beavers recorded a run on Kary's one-out RBI double. The Beavers were unable to hold the lead, as Sioux Falls scored two times in the top of the ninth inning to grab the 4-3 win.
GAME NOTES » Kary led the Beavers, compiling three hits in the ballgame. » The Beavers got a power surge from Kary, who contributed three extra-base knocks. » The Beavers out-hit the Cougars at an 8-7 clip. » Minot State pitchers faced 42 Sioux Falls hitters in the game, allowing 12 ground balls and seven fly balls while striking out six. » Kary led the Beavers at the plate, going 3-for-4 with two doubles, a home run and two RBI. » Sioux Falls was led offensively by senior Ben Serie, who went 1-for-4 with a double and an RBI. » Serie led the Cougars pitching staff, throwing three scoreless innings.
This story created through content automation technology from Data Skrive.
Street Construction News - Updates
siouxfalls.govhttps://www.siouxfalls.gov/news/2025/03/24/20250324-sc
Construction of South Veterans Parkway is starting on Wednesday, March 26, 2025, beginning with the closure of South Southeastern Avenue from Bison Trail to 85th Street. South Veterans Parkway is a joint project between the City of Sioux Falls and the South Dakota Department of Transportation (SDDOT). The first phase will start with the contractor installing utilities along Southeastern Avenue as well as hauling dirt and other materials for the roadbed across Southeastern Avenue at the proposed Veterans Parkway intersectio...
Construction of South Veterans Parkway is starting on Wednesday, March 26, 2025, beginning with the closure of South Southeastern Avenue from Bison Trail to 85th Street. South Veterans Parkway is a joint project between the City of Sioux Falls and the South Dakota Department of Transportation (SDDOT). The first phase will start with the contractor installing utilities along Southeastern Avenue as well as hauling dirt and other materials for the roadbed across Southeastern Avenue at the proposed Veterans Parkway intersection, which is south of Bison Trail along Southeastern Avenue.
A signed detour route utilizing 85th Street, Sycamore Avenue and 69th Street for northbound traffic and 69th Street, Cliff Avenue and 85th Street for southbound traffic. Access will be open on Bison Trail and maintained for local traffic along Southeastern Avenue. Drivers are urged to use caution and reduced speeds while travelling near the construction area and may want to consider alternate routes.
For more information on traffic impacts, visit www.southveteransparkway.com
South Veterans Parkway is the remaining 8.7 miles of Veterans Parkway that will connect Interstate 29 to Interstate 90. In 2020, the northern segment of Veterans Parkway opened to traffic and the South Dakota Transportation Commission agreed to complete construction of South Veterans Parkway to accommodate regional and future growth and development. Construction will begin in summer 2023 and will occur in segments, with each segment taking about two years to complete. The project is anticipated to be fully completed in 2027. For more information, visit www.southveteransparkway.com.
Beginning after the morning commute on Tuesday, March 25, 2025, the inside eastbound lane at the intersection of East Sixth Street and Sycamore Avenue will be closed and traffic will be diverted to the turn lane. The outside northbound lane will be closed on the south side of the intersection.
Action Electric will be working on the signal pole in the southeast corner.
This work is anticipated to be completed the same day.
Drivers are urged to use caution and reduced speeds while traveling near the construction area and may want to consider alternate routes.
Construction of a new intersection at Arrowhead and Veterans Parkways begins on Wednesday, March 26, 2025. Arrowhead Parkway, which carries traffic east and west, will be closed east of the intersection. Veterans Parkway, which carries traffic north and south, will be reduced to one lane of traffic in each direction through the intersection.
Arrowhead Parkway will be closed from just east of Veterans Parkway to East 10th Street. Arrowhead Parkway will remain open west of Veterans Parkway. Additionally, South Hein Avenue will be closed from Arrowhead Parkway to the road’s dead end to the north.
This closure for Arrowhead Parkway and lane reduction for Veterans Parkway will be in place through the first phase of construction, which is anticipated to continue through the rest of 2025.
“The reconstruction of this intersection has been a long time coming and something the City team has been pursuing for years,” said Andy Berg, City Engineer for the City of Sioux Falls. “We are thrilled to kick off this important project improving a key entrance into Sioux Falls. We know there will be challenges for drivers as this project is constructed. Please use the detours and alternate routes, leave a few minutes early, and slow down for our construction workers. We appreciate everyone’s patience throughout this project.”
The construction project is anticipated to take two years. Improvements will include underground utility installation, grading, retaining walls, three pedestrian underpasses, concrete surfacing, signing, street lighting, traffic signals, and a landscaped median. The project budget is $29.3 million.
Additional information about this project and other street construction updates is available at SiouxFalls.gov/Construction.
Detours: (see detour map below)
Tips for Drivers:
Detour Map: Arrowhead and Veterans Parkways Intersection Detour Map_March 2025.pdf
Arrowhead and Veterans Parkways Intersection Renderings:
Beavers put up fight but drop pair of games to visiting Sioux Falls
MSU Athleticshttps://msubeavers.com/news/2025/4/12/baseball-minot-state-struggles-in-10-4-loss-to-sioux-falls.aspx
Next Game: at University of Mary 4/15/2025 | 1:30 PM MINOT, N.D. – There was no lack of fight in the Beavers on Saturday but in the end, Minot State just couldn't slow down visiting Sioux Falls enough.Minot State made a strong charge late in the opener of an NSIC doubleheader against the Cougars at Corbett Field, only to fall 8-4, then traded runs early in the nightcap before Sioux Falls pulled away for a 10-4 win to complete the twinbill sweep.The Beavers (13-20 overall...
MINOT, N.D. – There was no lack of fight in the Beavers on Saturday but in the end, Minot State just couldn't slow down visiting Sioux Falls enough.
Minot State made a strong charge late in the opener of an NSIC doubleheader against the Cougars at Corbett Field, only to fall 8-4, then traded runs early in the nightcap before Sioux Falls pulled away for a 10-4 win to complete the twinbill sweep.
The Beavers (13-20 overall, 8-17 NSIC) get little time to rest now as they hit the road for another NSIC doubleheader, playing at the University of Mary on Tuesday with first pitch scheduled for 1:30 p.m.
GAME 1 | Sioux Falls 8, Minot State 4 MINOT, N.D. -- Junior Oscar Pegg went 1-for-3 with a home run and an RBI for the Minot State Beavers in an 8-4 loss to the Sioux Falls Cougars on Saturday.
Sophomore Jacob Thompson (1-3) got the ball to start for Minot State and took the loss. Sophomore Conner Meldrim was a bright spot for the Beavers, coming out of the bullpen and throwing one shutout inning, allowing no hits, with no walks and two strikeouts.
Offensively, the Beavers were led by Pegg, who went 1-for-3 on the day with a home run and an RBI. Senior Connor Hill compiled a noteworthy day at the plate as well, going 2-for-4 with a double and an RBI. Junior Jake Orthner also chipped in for Minot State, putting together one hit in two trips to the plate while adding a walk and an RBI.
HOW IT HAPPENED Trailing 8-0, the Beavers first put runs on the board in the fifth inning. Minot State got an RBI single from Orthner, scoring junior Shane Kary from second base.
The Beavers kept the Cougars off the board before narrowing the gap further in the sixth. which brought the score to 8-4 in favor of the Cougars. Hill had an RBI double, Michael Williamson singled in a run and Pegg's solo home run capped the rally.
The Beavers were unable to get any closer, as neither team scored again in the ballgame.
GAME NOTES » Minot State's highest-scoring inning was the sixth, when it pushed three runs across. » Minot State went 3-for-5 (.600) with runners in scoring position. » Minot State pitchers faced 33 Sioux Falls hitters in the game, allowing seven ground balls and eight fly balls while striking out six. » Pegg led the Beavers at the plate, going 1-for-3 with a home run and an RBI. » Sioux Falls was led offensively by senior Jaxon Haase, who went 3-for-4 with three home runs and four RBI. » Freshman Jace Coleman led the Cougars pitching staff, throwing 1.1 scoreless innings.
GAME 2 | Sioux Falls 10, Minot State 4 MINOT, N.D. -- The Minot State Beavers had a tough showing on Saturday, falling to the Sioux Falls Cougars 10-4 despite the efforts of senior Grant Gabbert, who went 2-for-3 with a home run and two RBI.
Junior Anthony Disantis (2-2) got the ball to start for Minot State and took the loss. Junior Devin Marton was a bright spot for the Beavers, coming out of the bullpen and throwing one scoreless inning, allowing one hit.
HOW IT HAPPENED Trailing 1-0, the Beavers first put runs on the board in the third inning. Minot State got an RBI single from senior Connor Hill, scoring junior Noah Madas from second base.
The Cougars broke the tie and re-took the lead heading into the fourth inning, when the Beavers got back on the scoreboard. Minot State scored once on an RBI single off the bat of Gabbert, which brought the score level at 2-2.
Sioux Falls broke that tie and grabbed a 4-2 lead heading into the fifth, when Minot State narrowed the gap to 4-3. The Beavers notched a run on Hill's leadoff home run off sophomore Johnny Checheris.
The Cougars expanded their lead to 7-3 before the Minot State offense got back in action, cutting into that lead in the sixth. The Beavers drove home a run on Gabbert's one-out solo home run off Checheris, tightening the Sioux Falls lead to 7-4. The Beavers were unable to get any closer, as Sioux Falls added three runs to their tally on the way to a 10-4 final.
GAME NOTES » Minot State went 2-for-5 (.400) with runners in scoring position. » Minot State pitchers faced 46 Sioux Falls hitters in the game, allowing nine ground balls and eight fly balls while striking out nine. » Gabbert led the Beavers at the plate, going 2-for-3 with a home run and two RBI. » Sioux Falls was led offensively by senior Ryan Gouldin, who went 2-for-4 with a home run and three RBI. » Senior Garrett Oswald led the Cougars pitching staff, throwing one scoreless inning.
This story created through content automation technology from Data Skrive.
‘After all our hard work’: Federal fallout leads to suspension of interlibrary loan courier service
Makenzie Huberhttps://southdakotasearchlight.com/2025/04/15/south-dakota-state-library-interlibrary-loan-federal-funding-fallout-courier-suspension/
Book sharing between libraries could be limited, or come with a cost to patronsChecking out some books through local libraries could soon cost more than a standard library card fee.Libraries were instructed Monday to immediately suspend use of the state’s interlibrary loan courier program.The courier service transports books and other library materials across South Dakota from the libraries that have them to those that don’t, typically faster and more efficiently than would be possible though the U.S. Posta...
Book sharing between libraries could be limited, or come with a cost to patrons
Checking out some books through local libraries could soon cost more than a standard library card fee.
Libraries were instructed Monday to immediately suspend use of the state’s interlibrary loan courier program.
The courier service transports books and other library materials across South Dakota from the libraries that have them to those that don’t, typically faster and more efficiently than would be possible though the U.S. Postal Service.
The State Library relies on federal funding from the Institute for Museum and Library Services (IMLS) to pay for the program.
President Donald Trump signed an executive order in March directing the head of that federal agency — which provides a federal grant that funds around half of the South Dakota State Library’s services — to cut its operations to the “maximum extent allowable by law.”
State Library faces Trump threat to federal funding after escaping the Noem knife
Former Gov. Kristi Noem sought to cut state library funding in her proposed budget to a level too low for the state to continue receiving federal matching funds. The state Legislature, however, approved a pared-back library budget large enough for the state to maintain access to about $1.4 million in IMLS funding.
While South Dakota hasn’t gotten confirmation its funding is cut, Department Secretary Joe Graves told the state Board of Education Standards on Monday, the federal government notified other states they’re receiving cuts.
“South Dakota, at least to my knowledge as of 8 a.m. this morning, hasn’t heard. So we don’t know what’s going on with that,” Graves said Monday.
Email to librarians signals service loss
The State Library cannot renew the contract with its interlibrary loan courier service at the end of April because of “uncertainty” about funding, according to an email sent to librarians that same day, which was reviewed by South Dakota Searchlight. Department of Education Spokeswoman Nancy Van Der Weide confirmed the suspension.
“The South Dakota State Library will not be renewing the contract until it is certain that the funding to support this service is in place,” she said.
Van Der Weide did not answer questions about any other impacts to the State Library expected as a result of the Trump executive order. She told South Dakota Searchlight recently that “we do not have a clear indication” of what might happen with future grant funding.
Congress authorized grant funding through federal fiscal year 2025. The department “is waiting on a grant award” for 2025, Van Der Weide wrote in an email last month.
Libraries could charge for, limit service
About 70% of South Dakota libraries share books with each other through interlibrary loan, according to the State Library website. Without the courier service, local libraries and governments will need to pay to ship books to other libraries across the state, according to South Dakota Library Association President Elizabeth Fox. That costs an average of $5 an item each way, she said.
To pick up the new cost, local libraries could limit how many interlibrary loans an individual can make, or charge a fee when someone requests an interlibrary loan.
“Each library will have to determine how they deal with this,” Fox said.
Hill City Public Library Director Tammy Alexander plans to discuss the impact with members of her library’s board of directors next week. She sent requested books through the mail yesterday to Brookings and Chamberlain libraries.
“Like all budgets right now, even our small city budget will have cuts for 2026,” Alexander said. “My board will have to decide if they’ll allow me to include that.”
Trump order would gut agency that gives library grants to SD
The State Library also pays for subscription-based academic databases, accessible at no cost through any public library in the state. It also provides support for summer reading programs, organizes professional development workshops, and offers Braille and talking book services for readers with disabilities.
Noem’s proposed cut would have pared down services to those last two items.
‘This is disheartening,’ lawmaker says
Lawmakers softened budget cuts this winter with the expectation they’d budgeted enough money to preserve the IMLS federal grant funding. The plan spared the jobs of all but 3.5 State Library employees, but dissolved the board that oversees the State Library.
Rep. Terri Jorgenson, R-Piedmont, worked closely with the Education Department on the compromise.
“After all our hard work we put into this to restructure and save this program, this is disheartening,” Jorgenson said.
Interlibrary loans are crucial for homeschool students as well as students in public and private schools, she told South Dakota Searchlight on Tuesday. Burdening local governments with shipping costs and potentially passing the cost onto families will add up quickly.
Jorgenson and other lawmakers will need to explore funding options for library programming in the wake of the news, she said.
“Ultimately, this means we’re going to have to get creative,” Jorgenson said, “to save money and work to still provide this important service.”
Editor’s Note: This article has been updated with a statement from the South Dakota Department of Education.
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Last updated 3:19 p.m., Apr. 15, 2025
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South Dakota Trade names next leader
Staffhttps://siouxfalls.business/south-dakota-trade-names-next-leader/
April 8, 2025An economic development leader from the Sioux Falls area is becoming the next president and CEO of South Dakota Trade.Jesse Fonkert, who most recently served as the deputy commissioner in the Governor’s Office of Economic Development, will take on the role April 21.He succeeds Luke Lindberg, who has been nominated by President Donald Trump to serve as the undersecretary of trade and foreign agricultural affairs at the U.S. Department of Agriculture.Lindberg will continue leading South D...
April 8, 2025
An economic development leader from the Sioux Falls area is becoming the next president and CEO of South Dakota Trade.
Jesse Fonkert, who most recently served as the deputy commissioner in the Governor’s Office of Economic Development, will take on the role April 21.
He succeeds Luke Lindberg, who has been nominated by President Donald Trump to serve as the undersecretary of trade and foreign agricultural affairs at the U.S. Department of Agriculture.
Lindberg will continue leading South Dakota Trade until his nomination is confirmed by the U.S. Senate.
“Jesse is a statewide leader who has tremendous respect in the business community and with South Dakota Trade’s stakeholders,” Joe Beck, chair of the organization’s board, said in a statement.
“I’m confident this transition will be seamless, and Jesse will build upon the momentum Luke has generated for the association. We are excited that there will be some overlap between when Jesse joins South Dakota Trade and prior to Luke’s departure.”
Fonkert served as president and CEO of Sioux Metro Growth Alliance before his role at GOED.
“I’m honored to have the opportunity to lead South Dakota Trade at a time like this, when we are finally standing up for America’s small and medium-sized businesses and ensuring they have a level playing field as they compete for international sales,” Fonkert said.
“My tenure as the head of this association will be to carry on the important work Luke and the team have begun — our state is fortunate to have had Luke’s vision and leadership in the early days of South Dakota Trade.”
Gov. Larry Rhoden called Lindberg a friend “and someone who delivers outsized results. He has left a lasting impact on trade here in South Dakota, and I know he will do the same for our farmers and ranchers across America,” Rhoden said. “I’ve worked with Jesse in the Governor’s Office of Economic Development, so I know what he’s capable of. He is cut from the same cloth as Luke and will be a successful diplomat for our state.”
South Dakota Trade is a 501(c)(6) association that navigates international trade for South Dakota. The association has offices in Sioux Falls and Rapid City.
“Jesse is the right man for the job,” Lindberg said.
“Leading South Dakota Trade has been a huge honor and joy. Our team has done incredible work in a short period of time, and I will forever be thankful that stakeholders all across our great our state came alongside me to create South Dakota Trade. I will watch with great excitement how the organization continues to make a major impact on our economy under Jesse’s leadership. ”
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Disclaimer:
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