Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Santa Rosa, CA

You don't have to be an all-A student from Santa Rosa Junior College near Santa Rosa to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Santa Rosa, CA

The ABC Marketing Services Difference

For over 20 years, our call center company in Santa Rosa, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Santa Rosa, CA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Arbol Residences of Santa Rosa in Santa Rosa, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Santa Rosa, CA

Why Hire a Call Center Company in Santa Rosa, CA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Santa Rosa, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Santa Rosa, CA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Santa Rosa, CA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Santa Rosa, CA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Santa Rosa, CA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Santa Rosa, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Santa Rosa, CA

Today's Forecast for Santa Rosa, CA

Type at least three characters to start auto complete. Recently searched locations will be displayed if there is no search query. The first option will be automatically selected. Use up and down arrows to change selection. Use escape to clear.Search City or Zip CodeSanta Rosa, CA58°Partly CloudyDay 69° • Night 44°...

Type at least three characters to start auto complete. Recently searched locations will be displayed if there is no search query. The first option will be automatically selected. Use up and down arrows to change selection. Use escape to clear.Search City or Zip Code

Santa Rosa, CA

58°

Partly Cloudy

Day 69° • Night 44°

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Weather Today in Santa Rosa, CA

Feels Like58°

6:23 am

7:55 pm

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69°/44°

Wind

5 mph

Humidity

68%

Dew Point

48°

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29.91 in

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5 of 11

Visibility

10 mi

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Waning Crescent

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United Soccer League eyes expansion into Santa Rosa

Lea el artículo en español aquí.One of the largest professional soccer organizations in the country is eyeing an expansion into Santa Rosa.United Soccer League has initiated discussions with city officials to establish a local professional men’s and women’s soccer team...

Lea el artículo en español aquí.

One of the largest professional soccer organizations in the country is eyeing an expansion into Santa Rosa.

United Soccer League has initiated discussions with city officials to establish a local professional men’s and women’s soccer team.

It’s too early to say when the move could happen, where the teams would play, how much it would cost or who would pay for it, but Santa Rosa and USL have signed a letter of intent to enter exclusive negotiations to explore those questions over the next year.

“We are thrilled to explore the opportunity of bringing both USL men’s and women’s teams to Santa Rosa,” Justin Papadakis, USL deputy chief executive officer and chief real estate officer, said in a statement. “Santa Rosa is a passionate sports community with the potential to become a thriving soccer market, aligning with the USL’s vision of growing the sport at all levels.”

Planning and Economic Development officials were expected to provide a first public look at the proposal and outline next steps during a briefing to the City Council on Tuesday. Officials with United Soccer League are expected to be on hand to answer questions.

The meeting starts at 4 p.m. at City Hall, 100 Santa Rosa Ave.

United Soccer League operates in more than 200 communities, overseeing three men’s leagues, including the second-tier USL Championship league, two women’s leagues, including the Super League Division 1 league, and youth and professional development teams.

The organization identified Santa Rosa as a potential market because of high interest in the sport and limited professional soccer competition in the area, according to the city.

The men’s team could compete in the USL League One or Championship league, while the women’s team could complete in the USL W League or Super League.

Which league the teams compete in will depend on several financial factors, ownership structure, franchise rights and size and scale of the stadium, according to the city.

During the negotiation period, city and USL officials will explore potential sites for a stadium, other potential uses for the site and surrounding area, design and capacity. They’ll also discuss various ownership, operation and management structures as well as financing options.

Any local team would join three others in Northern California, the Oakland Roots Soccer Club, Sacramento Republic Football Club and Monterey Bay Football Club, all of which play in the USL Championship men’s league.

You can reach Staff Writer Paulina Pineda at 707-521-5268 or [email protected]. On X (Twitter) @paulinapineda22.

Santa Rosa, CA – Pedestrian Bicyclist Injured in Crash on US-101 S Near Todd Rd Off-Ramp

Santa Rosa, CA (April 14, 2025) – A serious traffic collision involving a pedestrian on a bicycle resulted in injuries Monday morning along the southbound lanes of US-101 near the Todd Rd off-ramp. Emergency responders from Santa Rosa Fire and Rescue were dispatched to the scene at approximately 8:13 a.m. after receiving reports of a crash involving a motorcyclist and a pedestrian in the center divider.CHP incident logs indicate that the initial collision involved a motorcycle and its rider, who was reportedly down and in...

Santa Rosa, CA (April 14, 2025) – A serious traffic collision involving a pedestrian on a bicycle resulted in injuries Monday morning along the southbound lanes of US-101 near the Todd Rd off-ramp. Emergency responders from Santa Rosa Fire and Rescue were dispatched to the scene at approximately 8:13 a.m. after receiving reports of a crash involving a motorcyclist and a pedestrian in the center divider.

CHP incident logs indicate that the initial collision involved a motorcycle and its rider, who was reportedly down and injured within the center divider. Shortly after, officers were informed of a pedestrian on a bicycle approximately 200 yards north of a plywood marker in the same divider area — suggesting multiple individuals may have been affected in this high-speed zone.

At 8:24 a.m., the situation escalated when the pedestrian on the bicycle was confirmed to be involved in the incident. Lanes 2 and 3 of the highway were reportedly blocked due to the crash, further complicating traffic flow during peak morning commute hours. Emergency medical personnel assessed the injured rider and the pedestrian bicyclist for what were described as moderate injuries under CHP’s "1181" classification.

Despite limited early details, officials confirmed that no other vehicles were actively involved in striking the bicyclist, though the fast-moving environment of US-101 poses significant risks to anyone on foot or bike near the roadway. The California Highway Patrol is actively investigating the circumstances surrounding the incident and has not yet released the names or conditions of those injured.

Our thoughts remain with those affected by this incident. We hope for a swift and complete recovery for all individuals involved.

Bicycle-Pedestrian Incidents on California Freeways

Crashes involving bicyclists or pedestrians on or near freeways like US-101 present unique and dangerous challenges. Monday morning’s collision near the Todd Rd off-ramp in Santa Rosa underscores the heightened risks non-motorized road users face in areas not intended for pedestrian or bicycle travel. In this case, a pedestrian on a bicycle was reportedly within the center divider — a location designed for emergency use and not safe for regular passage.

The injured rider and bicyclist were both involved in a high-velocity traffic zone where vehicle speeds often exceed 65 mph. With lanes blocked and emergency crews working within live traffic, the scene quickly became hazardous for everyone involved. While the circumstances remain under review, such incidents often point to underlying safety concerns including:

In Santa Rosa and across Sonoma County, efforts to improve bicycle and pedestrian safety have included expanded trail systems, urban bike lanes, and awareness campaigns. However, incidents on major freeways like US-101 highlight the need for continued investment in safety measures — especially in transitional zones like off-ramps and highway interchanges, where pedestrians and cyclists may inadvertently find themselves in harm’s way.

Anyone injured in a freeway-related bicycle or pedestrian crash faces serious recovery challenges, from physical rehabilitation to navigating the insurance and legal aftermath. Timely medical care and legal guidance can make a significant difference in achieving a full recovery.

If you or someone you love has been impacted by an incident like this, Local Accident Reports provides vital resources to support your next steps. Our mission is to help accident victims understand their rights and access the care and advocacy they deserve. Reach out today to begin your path to healing.

A Weekend in…Santa Rosa, California

If you’re looking to trade the desert heat of Phoenix for rolling vineyards, cool coastal breezes, and small-town charm, a weekend getaway to Santa Rosa, Calif., might be just what you need. Located just 55 minutes north of San Francisco in Sonoma County, this laidback wine country gem offers the perfect blend of outdoor adventure, farm-to-table dining, and world-class wine tasting—all just a short flight or scenic road trip away. Santa Rosa makes it easy to unwind and recharge in style, whether sipping Pinot Noir at a lo...

If you’re looking to trade the desert heat of Phoenix for rolling vineyards, cool coastal breezes, and small-town charm, a weekend getaway to Santa Rosa, Calif., might be just what you need. Located just 55 minutes north of San Francisco in Sonoma County, this laidback wine country gem offers the perfect blend of outdoor adventure, farm-to-table dining, and world-class wine tasting—all just a short flight or scenic road trip away. Santa Rosa makes it easy to unwind and recharge in style, whether sipping Pinot Noir at a local winery or exploring the exciting culinary scene.

The first thing you’ll notice when flying into Santa Rosa is the stunning landscape—lush, green, and a refreshing contrast to the desert tones of Phoenix. Santa Rosa is best known as the gateway to California’s renowned wine country, particularly the famed vineyards and wineries of Sonoma County. But there’s more to this city than just great wine. It’s the former home of Charles M. Schulz, the creator of Peanuts, and visitors can explore his legacy at the Charles M. Schulz Museum and the adjacent Snoopy’s Home Ice rink. Santa Rosa is also known for its beautiful natural surroundings—from towering redwoods and scenic hiking trails to the picturesque Russian River and coastal drives along Highway 1. The city has a thriving farm-to-table food scene, a vibrant arts community, and a relaxed, welcoming vibe that makes it a favorite for weekenders looking to unwind without the crowds of Napa.

Where to Stay

The Hyatt Regency Sonoma Wine Country offers an ideal base for exploring both Santa Rosa’s vibrant downtown and the rolling vineyards of Sonoma County. Just a short stroll from the hotel, you’ll find yourself in the heart of historic Railroad Square, a charming district known for its antique shops, art galleries, cozy cafés, and lively restaurants. This convenient location makes it easy to ditch the car and explore the city on foot. For those eager to sip and swirl their way through wine country, the hotel is perfectly positioned near Highway 101, making day trips to over 400 nearby wineries—including those in Healdsburg, Sebastopol, and the Russian River Valley—effortless.

Upon entering the Hyatt Regency, guests are greeted by a beautifully designed lobby that blends rustic charm with modern sophistication. High vaulted ceilings, exposed wood beams, and a grand fireplace set a warm and welcoming tone, while contemporary furniture and curated artwork give the space a fresh, stylish feel. The hotel’s amenities are designed with comfort and relaxation in mind—unwind by the outdoor heated pool, stay active in the fully equipped fitness center, or enjoy a glass of wine by the fire pits in the serene courtyard. Each of the 253 guestrooms and suites offers a soothing palette of earth tones, plush Hyatt Grand Beds, and large windows that let in plenty of natural light—many with views of the surrounding gardens, courtyard, or nearby hills.

Santa Rosa’s Best Restaurants

You cannot discuss the Santa Rosa culinary scene without mentioning James Beard Outstanding Restaurateur semifinalists Mark and Terri Stark, the duo behind Stark Reality Restaurants. Mark serves as executive chef, and Terri handles all the front-of-house operations for the restaurants. Their portfolio includes several esteemed establishments that have become local favorites, such as Willi’s Wine Bar, Monti’s, and Stark’s Steak & Seafood. Each restaurant offers a distinct dining experience, reflecting the Starks’ commitment to diverse and high-quality cuisine. ​

Their latest venture, Augie’s French, opened in October 2023 and brings classic French bistro fare to Downtown Santa Rosa. Located in the historic Maugg Building, Augie’s French offers dishes like onion soup gratinée, pâté de campagne, and beef bourguignon, all prepared with meticulous attention to detail. Some standout dishes we highly recommend from the dinner menu include the ahi tuna tartare, the butter lettuce salad–so simple yet so perfect–and the classic French dish, steak frites. The restaurant’s ambiance is enhanced by a striking zinc bar, exposed brick walls, and elegant tapestries, creating an inviting atmosphere for both lunch and dinner. ​As expected, they offer an exceptional wine list of exclusively French varietals, and the bar specializes in classic French aperitif cocktails. Open for lunch Monday through Friday and dinner seven days a week, Augie’s French is a must when visiting Santa Rosa.

Another standout in the Stark portfolio is Bird & The Bottle, a modern tavern that presents an inventive fusion of flavors from Asia, the American South, and Jewish cuisine. Situated at 1055 4th Street, this establishment features an open kitchen with a wood-fired grill, offering shareable plates in a cozy setting that includes multiple dining rooms and outdoor decks. The menu’s eclectic offerings are complemented by a selection of wines, craft beers, and signature cocktails, making it a popular spot for both locals and visitors seeking a unique dining experience. The beauty of Bird & The Bottle is the meals are meant to be shared, so ordering a variety of dishes for the table to enjoy is a lovely way to sample the menu. Recommendations from the dinner menu include Everything Spiced Fries with a fire-roasted onion dip, Smokey Poke with the freshest ahi tuna, and the half rack of oak smoked ribs.

Things to Do in Santa Rosa

Santa Rosa is packed with things to do, whether you’re sipping your way through or soaking in the natural beauty of Northern California. Wine tasting is, of course, a must—and iconic spots like Kendall-Jackson Wine Estate & Gardens offer not just award-winning wines but also beautiful grounds and gourmet food pairings featuring ingredients from its estate garden. Vintners Resort also provides an elevated tasting experience at their onsite winery, complete with vineyard views and fine dining at John Ash & Co. For more casual sips, check out smaller boutique tasting rooms dotted throughout downtown Santa Rosa and the surrounding countryside. Beyond the wine, you can stroll through the Luther Burbank Home & Gardens, explore the whimsical world of the Charles M. Schulz Museum, or hike among towering redwoods in nearby Annadel State Park.

Santa Rosa is a refreshing escape from the desert, offering a perfect mix of wine, nature, and small-town charm. Whether you’re visiting to relax or explore, it’s an easygoing getaway that feels both special and effortlessly inviting.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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ABC Marketing Outbound Sales Santa Rosa, CA