Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Santa Maria, CA

You don't have to be an all-A student from Allan Hancock College near Santa Maria to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Santa Maria, CA

The ABC Marketing Services Difference

For over 20 years, our call center company in Santa Maria, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Santa Maria, CA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Santa Maria Terrace in Santa Maria, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Santa Maria, CA

Why Hire a Call Center Company in Santa Maria, CA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Santa Maria, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Santa Maria, CA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Santa Maria, CA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Santa Maria, CA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Santa Maria, CA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Santa Maria, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Santa Maria, CA

Fire damages Lassens grocery store in Santa Maria

A two-alarm fire caused significant damage to the longtime home of the Lassens Natural Foods & Vitamins store in Santa Maria.At approximately 11:44 p.m. Tuesday, personnel from all Santa Maria Fire Department stations across the city arrived at the business at 1790 S. Broadway in the Plum Tree Plaza.“It appears when the units got here the fire was all in the attic,” Fire Marshal Jim Austin said Wedne...

A two-alarm fire caused significant damage to the longtime home of the Lassens Natural Foods & Vitamins store in Santa Maria.

At approximately 11:44 p.m. Tuesday, personnel from all Santa Maria Fire Department stations across the city arrived at the business at 1790 S. Broadway in the Plum Tree Plaza.

“It appears when the units got here the fire was all in the attic,” Fire Marshal Jim Austin said Wednesday morning.

Firefighters positioned on top of the building could see the roof starting to fail and were removed due to the danger, Austin said.

That prompted firefighters to switch from an offensive mode to a defensive mode where they battled the blaze from outside the structure.

The roof on the south side of the structure eventually collapsed, creating additional challenges for firefighters.

“When you have a building collapse like that and it’s so involved in fire, it gets into all these little nooks and crannies that were created by the collapse,” Austin said. “We still have smoke on one of the corners of the building because it keeps going like that.”

Smoke still rose from one the southwest corner of the structure at 10:30 a.m. Wednesday.

A refrigeration unit held up the collapsed structure, which also included heating and air-conditioning units, making the interior too dangerous for firefighters working to determine the cause.

But Austin said his preliminary investigation has determined the fire’s cause as accidental with the area of origin appearing to be on the south side of the building.

The building was secure when firefighters arrived so there doesn’t appear to have been a break-in, he added.

In addition to the Santa Maria agency, crews from the Santa Barbara County Fire Department and Cal Fire responded along with a ladder truck from the Five Cities Fire Department and an engine from the Pismo Beach Fire Department.

No injuries were reported.

South Broadway between Inger and Newlove drives was closed for several hours due to the firefighting activity.

The city’s Building Department staff placed a red tag on the building to indicate the dangerous conditions.

Austin recalled the building former tenant being a Sizzler restaurant decades ago.

After the Sizzler closed, a bulk food store moved in for a few years before Lassens opened.

Lassens has operated for more than 50 years and has 11 stores including in Santa Barbara, San Luis Obispo, Venture, Oxnard, Thousand Oaks and Simi Valley. However, the Thousand Oaks store is scheduled to close April 30 after its lease wasn’t renewed, according to a Ventura County Star article.

Fire destroys Santa Maria grocery store

A Santa Maria grocery store was destroyed by a fire Tuesday night.Santa Maria Fire Marshal Jim Austin says firefighters responded to a fire alarm call at Lassen’s Natural Food on the 1700 block of South Broadway at 11:44 p.m. Once 911 calls started coming in, additional engines were sent.Austin says firefighters were able to gain control of the fire in less than two hours, but said there were hot spots and small, active areas of the fire that burned into the afternoon on Wednesday due to the severity of the fire.Au...

A Santa Maria grocery store was destroyed by a fire Tuesday night.

Santa Maria Fire Marshal Jim Austin says firefighters responded to a fire alarm call at Lassen’s Natural Food on the 1700 block of South Broadway at 11:44 p.m. Once 911 calls started coming in, additional engines were sent.

Austin says firefighters were able to gain control of the fire in less than two hours, but said there were hot spots and small, active areas of the fire that burned into the afternoon on Wednesday due to the severity of the fire.

Austin says while the cause is unknown, it’s believed to have started in the attic area and likely on the south end of the building.

He says there was no indication of foul play or the fire being intentionally set and is confident it’s accidental; however, due to the roof partially collapsing and safety concerns, the fire investigation was unable to be completed.

Austin says specialized equipment will be needed to assist them with completing their investigation, which he’s hoping can be done in the next week or two.

Multiple agencies assisted with the firefight, including all six engines, a ladder truck and battalion chief from Santa Maria City Fire, an engine and battalion chief from Santa Barbara County Fire, a ladder truck from the Five Cities Fire Authority, an engine from Pismo Fire and additional help from CAL FIRE crews in Nipomo.

By Wednesday afternoon, locks were placed on the doors to the store and fencing put up around the perimeter to keep people out. Austin says the structure is unstable and the roof is continuing to collapse.

KSBY has reached out to Lassen’s for comment but has not yet heard back.

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ABC Marketing Outbound Sales Santa Maria, CA