Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Santa Ana, CA

You don't have to be an all-A student from Santa Ana College near Santa Ana to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Santa Ana, CA

The ABC Marketing Services Difference

For over 20 years, our call center company in Santa Ana, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Santa Ana, CA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Crescent Landing at South Coast Memory Care in Santa Ana, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Santa Ana, CA

Why Hire a Call Center Company in Santa Ana, CA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Santa Ana, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Santa Ana, CA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Santa Ana, CA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Santa Ana, CA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Santa Ana, CA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Santa Ana, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Santa Ana, CA

Cooling trend brings clouds, chance of drizzle to SoCal on Wednesday

LOS ANGELES (KABC) -- A cooling trend returning to Southern California Wednesday is bringing clouds and a chance of drizzle to the region.An onshore flow and a marine layer will keep conditions cool for the next several days, according to the National Weather Service.Los Angeles and Orange counties Wednesday will be partly cloudy, with a high of 67 degrees. Drizzle is possible in the morning.The valleys and the Inland Empire Wednesday can expect similar conditions. Conditions will be slightly warmer Thursday.At th...

LOS ANGELES (KABC) -- A cooling trend returning to Southern California Wednesday is bringing clouds and a chance of drizzle to the region.

An onshore flow and a marine layer will keep conditions cool for the next several days, according to the National Weather Service.

Los Angeles and Orange counties Wednesday will be partly cloudy, with a high of 67 degrees. Drizzle is possible in the morning.

The valleys and the Inland Empire Wednesday can expect similar conditions. Conditions will be slightly warmer Thursday.

At the beaches Wednesday, expect drizzle and partly cloudy conditions. The high will be 63 degrees and the low will be 52.

Mountains can expect sunny and breezy conditions Wednesday. The high will reach 61 and the low will be 32.

Deserts will be windy and sunny, with a high of 78 degrees and a low of 52. The windy conditions will remain for several days.

Get the latest updates on the weather with the Free ABC7 Los Angeles appDownload the ABC7 app for weather alerts: Click here for iOS devices | click here for Android devices. If you have the app, turn on push notifications and personalize the app. Click on My News from the bottom menu, then star the topics you'd like to follow and tap Done.

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Santa Ana, CA – Traffic Collision With Injuries on 112 N Raitt St in Artesia Pilar

Santa Ana, CA (April 25, 2025) – Emergency crews responded to a traffic collision with injuries early Friday morning in the Artesia Pilar neighborhood of Santa Ana. The crash occurred at approximately 2:13 a.m. along the 100 block of N Raitt St, triggering a rapid deployment of first responders from Santa Ana Fire and Rescue and local law enforcement.Paramedics arrived to find multiple individuals injured at the scene. Those hurt received immediate on-site care for a variety of injuries. At least one person was transporte...

Santa Ana, CA (April 25, 2025) – Emergency crews responded to a traffic collision with injuries early Friday morning in the Artesia Pilar neighborhood of Santa Ana. The crash occurred at approximately 2:13 a.m. along the 100 block of N Raitt St, triggering a rapid deployment of first responders from Santa Ana Fire and Rescue and local law enforcement.

Paramedics arrived to find multiple individuals injured at the scene. Those hurt received immediate on-site care for a variety of injuries. At least one person was transported to a nearby medical facility for continued treatment, though specific details about the extent of the injuries have not yet been released.

The crash involved two vehicles and occurred in a residential area near several apartment complexes and community spaces. Given the time of the incident—just after 2:00 a.m.—authorities are considering nighttime driving conditions, reduced visibility, and possible fatigue or impairment as potential contributing factors.

Officers secured the area and began an investigation into the cause of the crash. Witness statements and any available security footage from nearby properties are expected to assist in piecing together the sequence of events. No arrests or citations have been reported at this time.

We send our best wishes for a smooth and full recovery to all those injured in this early morning crash.

After-Hours Collisions in Residential Neighborhoods

Traffic collisions in residential zones like Artesia Pilar are often particularly disruptive to the community—especially when they occur during overnight hours. Streets such as N Raitt St, though less traveled than main arteries, still carry a steady flow of vehicles and pedestrians, even in the early hours of the morning.

Late-night and early-morning accidents, like this one at 2:13 a.m., are more likely to involve serious consequences due to factors such as limited visibility, driver fatigue, or the influence of alcohol or drugs. Additionally, quiet neighborhoods can create a false sense of security, leading drivers to travel too quickly or overlook the need for heightened caution.

In areas like Artesia Pilar, which is home to families, schools, and community parks, the impact of overnight collisions can be far-reaching. Residents may experience disturbances, property damage, or emotional distress following such incidents. Moreover, emergency responses during these hours often require additional coordination, as fewer witnesses are typically present to offer immediate assistance.

For victims, getting medical attention promptly—even when injuries seem manageable—is essential. It is also important to gather as much documentation as possible, including photographs, witness information, and official reports. These steps not only support physical recovery but also ensure protection of legal rights and access to necessary resources.

If you or a loved one was affected by the crash on N Raitt St, seeking professional support can ease the recovery process and help you understand the options available for medical, financial, and legal help.

No matter the hour, those impacted by serious accidents deserve immediate and compassionate support. At Local Accident Reports, our mission is to help injury victims connect with the care, guidance, and resources they need to move forward. If you were injured in the collision on N Raitt St, reach out today and let us assist you on your path to recovery.

Santa Ana, CA – Injury Crash Reported at Cedar Evergreen Co-Op on S Standard Ave

Santa Ana, CA (April 25, 2025) – Emergency crews responded to a traffic collision resulting in injuries Friday morning outside the Cedar Evergreen Co-Op in Santa Ana. The crash occurred at approximately 9:10 a.m. in the 1800 block of S Standard Ave, near the intersection of McFadden Ave, prompting a full-scale emergency response.Emergency responders from Santa Ana Fire and Rescue arrived quickly at the scene, where multiple individuals were found to have suffered injuries as a result of the crash. Paramedics evaluated and...

Santa Ana, CA (April 25, 2025) – Emergency crews responded to a traffic collision resulting in injuries Friday morning outside the Cedar Evergreen Co-Op in Santa Ana. The crash occurred at approximately 9:10 a.m. in the 1800 block of S Standard Ave, near the intersection of McFadden Ave, prompting a full-scale emergency response.

Emergency responders from Santa Ana Fire and Rescue arrived quickly at the scene, where multiple individuals were found to have suffered injuries as a result of the crash. Paramedics evaluated and treated the injured on-site, and at least one person was transported to a nearby medical facility for further care. The specifics of the injuries remain undisclosed at this time, though officials confirmed that the injuries varied in severity.

The accident involved two vehicles and took place in the parking lot area outside the Cedar Evergreen Co-Op, a location known for regular traffic activity tied to both residential and commercial use. Police temporarily restricted access to the parking area to allow medics to safely assist the victims and to begin their investigation.

Authorities are still working to determine what caused the crash, and they are reviewing security camera footage from nearby businesses as well as interviewing witnesses to clarify the sequence of events. No citations or arrests have been reported so far.

Our hearts go out to those injured in this morning’s accident. We extend our sincere wishes for a swift and full recovery to everyone affected.

Parking Lot Accidents in California

Accidents in parking areas like the one at Cedar Evergreen Co-Op are a frequent yet often underestimated occurrence in urban centers such as Santa Ana. With vehicles maneuvering in tight spaces and pedestrians moving unpredictably, these zones present unique hazards—especially during peak daytime hours.

In this incident, the crash occurred mid-morning, a time when delivery trucks, residents, and business patrons are all actively using the shared space. The design of many older parking facilities often lacks clear markings or visibility aids, increasing the likelihood of vehicle-to-vehicle and vehicle-to-pedestrian conflicts.

One of the key risks in parking lots is the false sense of low-speed safety. While cars may be traveling slower, reduced visibility, distraction, and confined turning radii can lead to dangerous outcomes. Parking lot collisions can result in a wide range of injuries, from soft tissue trauma to serious head or spinal injuries, particularly if pedestrians are involved.

For communities like Santa Ana, proactive steps—such as updated signage, better lighting, and awareness campaigns—can go a long way in reducing the frequency and severity of these incidents. At the individual level, drivers must remain attentive and cautious, especially in shared-use spaces like co-op complexes and strip malls.

If you or someone you know was hurt in a crash like this one, documentation and immediate care are essential. Even minor injuries can develop into long-term issues if left untreated. Consider consulting with trusted local support resources to ensure your recovery is protected every step of the way.

In the aftermath of a crash, the path forward can feel overwhelming—but you don’t have to go it alone. At Local Accident Reports, we help injury victims take the next step by connecting them with the medical, legal, and recovery resources they need. If you’ve been affected by the collision on S Standard Ave, reach out today to begin your path to healing with confidence and support.

Santa Ana, CA – Injury Collision on I-5 Near Tustin Ranch Rd Hospitalizes One

Santa Ana, CA (April 23, 2025) – A three-vehicle crash early Tuesday morning resulted in injuries and disrupted traffic on the Interstate 5 Freeway near Tustin Ranch Road, according to officials from the California Highway Patrol.The incident occurred around 4:29 a.m., prompting a swift response from local law enforcement and emergency medical services. Authorities confirmed that one individual sustained injuries in the collision and was transported to a nearby hospital for treatment. The severity of the injuries has not ...

Santa Ana, CA (April 23, 2025) – A three-vehicle crash early Tuesday morning resulted in injuries and disrupted traffic on the Interstate 5 Freeway near Tustin Ranch Road, according to officials from the California Highway Patrol.

The incident occurred around 4:29 a.m., prompting a swift response from local law enforcement and emergency medical services. Authorities confirmed that one individual sustained injuries in the collision and was transported to a nearby hospital for treatment. The severity of the injuries has not yet been publicly disclosed.

Details regarding the events leading up to the crash remain unclear, and investigators are working to determine the cause of the accident. All three vehicles sustained damage, and the incident caused early morning delays on the northbound I-5 in the Santa Ana area. It is not yet known whether speed, distraction, or road conditions played a role.

We extend our best wishes to the injured individual and hope for a speedy and full recovery.

Freeway Accidents in Southern California

Tuesday’s crash on the I-5 near Tustin Ranch Rd is a reminder of how quickly routine travel can take a dangerous turn on California's high-volume freeways. As one of the state’s busiest transportation corridors, I-5 consistently sees a mix of commuter traffic, long-haul trucking, and local travel—conditions that can increase the likelihood of collisions during all hours of the day.

In this incident, the early morning timeframe may have played a role in lowering visibility or increasing fatigue among drivers—both of which are known risk factors. Crashes involving multiple vehicles often occur suddenly and leave little time for others to react, especially at freeway speeds.

Injuries resulting from these collisions can range from minor cuts and bruises to more serious trauma requiring hospitalization, as seen in this case. Victims often face challenges beyond physical recovery, including dealing with insurance providers, seeking compensation for damages, and navigating legal questions about liability.

Law enforcement continues to emphasize the importance of attentive driving, especially during early morning or late-night hours when traffic may be lighter but driver alertness is often reduced. State officials also encourage those involved in collisions to seek medical care promptly, even if symptoms appear mild, as injuries may worsen over time.

If you or someone you care about has been hurt in a freeway crash in Southern California, it’s important to understand your rights and resources.

At Local Accident Reports, we help individuals impacted by serious collisions get the information and support they need. Whether it’s connecting with local legal professionals or accessing medical and recovery services, we’re here to ensure you're not navigating this difficult time alone. Reach out today to explore how we can assist you.

California high school removes baseball coach, principal after CIF violations of ineligible player

The CIF Southern Section issued sanctions to Segerstrom High's baseball team on April 17 that prohibits the Jaguars from competing in this spring's 2025 playoffs due to multiple violations centered around playing with an ineligible player.Less than 24 hours later, the Santa Ana Unified School District made moves of its own on April 18.Segerstrom p...

The CIF Southern Section issued sanctions to Segerstrom High's baseball team on April 17 that prohibits the Jaguars from competing in this spring's 2025 playoffs due to multiple violations centered around playing with an ineligible player.

Less than 24 hours later, the Santa Ana Unified School District made moves of its own on April 18.

Segerstrom principal David Casper and head baseball coach Erasmo Ramirez were removed from their positions, according to a press release from the district office.

"The Santa Ana Unified School District prioritizes integrity and transparency in all programs, including athletics. An internal investigation revealed that the Segerstrom High School varsity baseball team violated California Interscholastic Federation (CIF) bylaws. ... In response, Principal David Casper has been removed from his position and temporarily assigned to another district role, and Head Coach Erasmo Ramirez has been removed from his coaching duties ... "

Segerstrom, located in Santa Ana, Calif., has been placed on probationary status effective immediately due to the following violations of CIF Bylaws, according to the Southern Section office.

(full bylaw definitions at the bottom of the page)

The probationary status will be over on February 16, 2026. This means that Segerstrom's baseball program is banned from playoff participation this spring.

"A school being placed on probationary status means the sanctioned program is ineligible toparticipate in the 2024-2025 CIF Southern Section Baseball Championships," reads the Southern Section's press release.

Additionally, Segerstrom must forfeit all wins this season, essentially because a player now deemed ineligible was participating in games. The Jaguars were 12-7 and 5-2 in the Golden West League prior to the sanction. With the updated forfeits, the team is now 2-19 with six games left to play in the regular season.

Segerstrom may apply to the CIF Southern Section office for reinstatement to full status in the sport of baseball after February 1, 2026.

The press release reveals that after the school district's investigation, it reported those findings to the CIF office, which means the violations came to surface due to a self-report.

"SAUSD reported these findings to CIF, which confirmed these violations," the release reads.

The Jaguars' season finale is at Katella High on May 6.

BYLAW DEFINITIONS

The following explanations of the bylaws are directly from the CIF Blue Book.

CIF BYLAW 500C: "Ineligible students shall not compete as representatives of the school in any competition involving CIF member schools."

CIF BYLAW 510: "A. The use of undue influence by any person(s) to secure or retain a student or their parent(s)/guardian(s)/caregiver as residents may cause the student to be ineligible for high school athletics for a period of one (1) year and shall jeopardize the standing of that high school in the CIF ..." (MORE ON UNDUE INFLUENCE, PAGE 109)

CIF BYLAWS 503: "Administrative Oversight"; 503A: "Schools shall be responsible to confirm the eligibility status for all students participating in interscholastic athletics at their schools as required by the Federated Council, local Section, and leagues."503B: "Ineligible Athletes , Ineligible students shall not compete as representatives of the school in any CIF contest."

CIF BYLAW 500.2: "Forfeiture Status - Any athletic contest in which an ineligible student has participated either intentionally or unintentionally, must be forfeited unless provided for otherwise in the adopted playing rules of that sport. When a school must forfeit any games, a win and a tie must be counted as losses in the standings. This would apply to any practice, league, or playoff game, match, meet or sanctioned event. Report of such forfeiture must be filed with the CIF Southern Section Office and the opposing school."

Bookmark High School on SI for all of the latest high school sports news.

To get live updates on your phone — as well as follow your favorite teams and top games — you can download the SBLive Sports app:

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Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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