Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Santa Ana, CA

You don't have to be an all-A student from Santa Ana College near Santa Ana to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Santa Ana, CA

The ABC Marketing Services Difference

For over 20 years, our call center company in Santa Ana, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Santa Ana, CA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Crescent Landing at South Coast Memory Care in Santa Ana, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Santa Ana, CA

Why Hire a Call Center Company in Santa Ana, CA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Santa Ana, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Santa Ana, CA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Santa Ana, CA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Santa Ana, CA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Santa Ana, CA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Santa Ana, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Santa Ana, CA

Santa Ana USD votes to lay off hundreds of teachers and staff

The BriefDozens of concerned community members gathered Monday night in Santa Ana to oppose major layoffs affecting Santa Ana Unified School District staff. District officials cite the expiration of COVID-era funding and a sharp decline in student enrollment as the primary reasons behind the budget cuts.Vote finalizes layoffsWhat we know:The Santa Ana Unified Sch...

The Brief

Dozens of concerned community members gathered Monday night in Santa Ana to oppose major layoffs affecting Santa Ana Unified School District staff. District officials cite the expiration of COVID-era funding and a sharp decline in student enrollment as the primary reasons behind the budget cuts.

Vote finalizes layoffs

What we know:

The Santa Ana Unified School board moved forward with a vote finalizing layoffs for approximately 262 positions, including teachers, counselors, and coaches at campuses throughout the district.

The superintendent explained during Monday night's special board meeting that the district is grappling with a significant financial shortfall now that COVID-related funding has ended. Additionally, a steep drop in enrollment—driven in part by families being priced out of the area—has compounded the issue.

What they're saying:

According to SAUSD, their current deficit of $154 million stems from two primary factors: a 5% drop in enrollment over the past year and a total decline of 28% in the last decade, coupled with the cessation of approximately $400 million in COVID-19 relief funding.

"The end of temporary federal and state relief grants has left us navigating a significant funding shortfall," said Superintendent Jerry Almendarez. "Since the onset of the pandemic, these one-time funds enabled us to achieve an unprecedented counselor-to-student ratio and to expand mental health services. We knew these resources would expire, so for the past three years we have worked hand-in-hand with staff, union leaders, and community members—gathering feedback, testing ideas, and preparing for the realities we face today."

Dig deeper:

The layoffs are part of a broader plan to realign resources while attempting to preserve the quality of education. The district emphasized that it is committed to helping affected staff through reassignment opportunities and job placement support.

Despite the staffing changes, the district confirmed that no extracurricular programs are being cut. Officials said they are working to sustain these offerings by optimizing available funding and resources.

The district is also aiming to minimize the impact on class sizes. While some restructuring may occur, officials say they are working to ensure a balanced and effective learning environment for all students.

‘It’s demoralizing'

What they're saying:

"It's demoralizing. Year after year I dedicate my job to the district...and year after year we face uncertainty." Said Santiago elementary school teacher Jessica Rodriguez.

"These layoffs are more than just numbers. They are our colleagues, friends, and essential school community members," said President of the Santa Ana Educators Association, Sonta Garner-Marcello. "They're loss will directly impact our student's education, safety and future."

The backstory:

Declining enrollment has been an ongoing concern in the district. As housing costs continue to rise in Santa Ana, more families are being forced to leave, resulting in fewer students and decreased funding from the state.

The district currently operates 24 combination classes across all elementary schools—a number that is expected to rise to 40. However, officials clarified that this increase will not affect all schools and combination classes are not expected to become standard practice.

What we don't know:

It remains unclear exactly which schools will be most affected by the changes. The district has not yet provided a detailed breakdown of the impacted campuses.

The Source: Information from the Santa Ana Unified School District.

First OC Streetcar Vehicle Unveiled in Santa Ana, California

The Orange County Transportation Authority (OCTA) has unveiled the first vehicle for the upcoming OC Streetcar system.This marks a major step in developing Orange County’s first modern electric streetcar, which will serve Santa Ana and Garden Grove in California.The vehicle was built by Siemens Mobility in Sacramento and is the first of eight being delivered for the project.At an event held at the streetcar’s maintenance facility in Santa Ana, OCTA Board members and local officials were invited to view the ve...

The Orange County Transportation Authority (OCTA) has unveiled the first vehicle for the upcoming OC Streetcar system.

This marks a major step in developing Orange County’s first modern electric streetcar, which will serve Santa Ana and Garden Grove in California.

The vehicle was built by Siemens Mobility in Sacramento and is the first of eight being delivered for the project.

At an event held at the streetcar’s maintenance facility in Santa Ana, OCTA Board members and local officials were invited to view the vehicle and learn more about its features.

© APTA

The Siemens S700 model is 90 feet long and can carry up to 211 passengers, with 62 seats and standing room for 149. It is designed with a low-floor layout for easier boarding, and includes space for bicycles, strollers, and mobility devices. There are four sets of double doors on each side to help passengers board and exit more easily.

The OC Streetcar will run on electricity using overhead wires and will reach top speeds of 44 miles per hour on its dedicated track. In street-running sections, it will travel at or below the posted speed limit to ensure safe movement alongside cars, bicycles, and pedestrians.

Once in service, the streetcar will operate along a 4-mile route between the Santa Ana Regional Transportation Center and Harbor Boulevard in Garden Grove. It will connect key areas such as Downtown Santa Ana, the Civic Center, and some of the county’s busiest bus routes. It will also link with Metrolink trains and regional bus services.

Ten stations will serve the route, with vehicles running every 10 to 15 minutes. Up to six streetcars will operate at a time, with two kept in reserve.

The OC Streetcar is a 649 million USD project funded through federal, state, and local sources, including Orange County’s Measure M sales tax for transport improvements. Track work is complete, and the overall project is around 92 percent finished. Testing will begin soon, with public service expected to start in spring 2026.

Santa Ana, CA – Fatal Motorcycle Crash on SR-22 W Near I-5

Santa Ana, CA (May 16, 2025) – A fatal traffic collision involving a motorcyclist occurred early Friday morning on westbound State Route 22 just east of the I-5 interchange, leading to extended lane closures and a full-scale investigation in the Santa Ana area.The incident was first reported at approximately 7:03 a.m. on May 16. According to the California Highway Patrol, a male subject—believed to be the rider of a motorcycle—was found lying face-down on the center divider of SR-22, wearing a helmet and descr...

Santa Ana, CA (May 16, 2025) – A fatal traffic collision involving a motorcyclist occurred early Friday morning on westbound State Route 22 just east of the I-5 interchange, leading to extended lane closures and a full-scale investigation in the Santa Ana area.

The incident was first reported at approximately 7:03 a.m. on May 16. According to the California Highway Patrol, a male subject—believed to be the rider of a motorcycle—was found lying face-down on the center divider of SR-22, wearing a helmet and described as dressed in a black hoodie and gray pants. The crash was initially classified as a possible fatality and later confirmed under code 1144.

CHP logs indicated that the collision occurred near the transition ramp from eastbound SR-22 to northbound SR-57. Emergency responders arrived at the scene and confirmed the presence of a deceased motorcyclist. Multiple freeway lanes were closed, including the HOV and #1 lane of westbound SR-22, as well as the transition to NB SR-57, as the investigation unfolded.

A SigAlert was issued by authorities, warning drivers of prolonged closures and directing traffic away from the crash zone. Tow trucks and CHP units remained at the site for several hours while evidence was gathered and the scene was cleared.

The identity of the motorcyclist has not yet been publicly released pending notification of next of kin. No additional vehicles have been confirmed as involved at this time, though authorities are continuing to examine the possibility of a secondary collision or contributing factors.

Our deepest condolences go out to the family and loved ones of the individual who lost their life in this tragic incident.

Fatal Motorcycle Crashes and Freeway Safety in California

This fatal crash on SR-22 near I-5 in Santa Ana is a sobering reminder of the extreme risks faced by motorcyclists on California's high-speed highways. With limited protection and high vulnerability to impact, motorcycle riders are often the most severely affected in freeway collisions.

According to the California Office of Traffic Safety, over 500 motorcyclists die in traffic collisions across the state each year. A significant number of these fatalities occur on interstates and transition ramps—areas where sudden lane changes, speed variations, and merging traffic combine to create hazardous conditions.

In this incident, the fact that the rider was found on the center divider raises questions about the mechanics of the crash—whether it involved a loss of control, another vehicle’s movement, or poor roadway visibility. The presence of personal protective gear, such as a helmet, highlights the tragedy that even best practices can’t always prevent fatal outcomes in high-impact crashes.

Investigations into freeway motorcycle deaths often take several hours, requiring scene reconstruction, witness statements, and possible camera footage to understand how the event unfolded. These investigations are not only vital for closure but also critical in identifying needed safety measures or roadway improvements.

If you have information regarding this crash or witnessed the events leading up to it, law enforcement officials encourage you to come forward and assist in the investigation.

For families impacted by fatal motorcycle collisions, it is crucial to seek compassionate legal and emotional support in the aftermath of such a loss.

Losing someone in a traffic crash is devastating, but you don’t have to navigate the aftermath alone. At Local Accident Reports, we’re committed to connecting families with trusted legal advocates, grief support resources, and recovery guidance. Reach out today and let us help you take the next step toward healing and justice.

Santa Ana, CA – Traffic Collision with Injuries at 2241 Catalina Ave

Santa Ana, CA (May 11, 2025) – An injury accident occurred Sunday afternoon at 2241 Catalina Ave in Santa Ana, resulting in at least one person being hospitalized.The incident was reported at approximately 12:38 p.m., prompting a swift response from emergency personnel. First responders, including paramedics, assessed and treated individuals hurt in the crash. At least one person sustained a variety of injuries and was transported to a nearby hospital for further evaluation and care. The current condition of the injured p...

Santa Ana, CA (May 11, 2025) – An injury accident occurred Sunday afternoon at 2241 Catalina Ave in Santa Ana, resulting in at least one person being hospitalized.

The incident was reported at approximately 12:38 p.m., prompting a swift response from emergency personnel. First responders, including paramedics, assessed and treated individuals hurt in the crash. At least one person sustained a variety of injuries and was transported to a nearby hospital for further evaluation and care. The current condition of the injured party has not been released at this time.

Authorities have not yet disclosed the exact cause of the crash. An investigation remains ongoing to determine what led to the collision. No additional information has been made available as of this report.

Our thoughts are with those affected by this accident.

Urban Traffic Collisions in Santa Ana

Santa Ana's urban landscape, characterized by dense residential neighborhoods and busy intersections, often sees a high volume of vehicular traffic. Streets like Catalina Ave are frequented by both local residents and commuters, increasing the potential for traffic incidents.

According to the California Office of Traffic Safety, urban areas in Orange County, including Santa Ana, experience a significant number of traffic-related injuries annually. Common contributing factors include distracted driving, speeding, and failure to yield.

Victims of such accidents often face challenges beyond physical injuries, including medical expenses, loss of income, and emotional distress. It's crucial for those affected to seek immediate medical attention and understand their legal rights to ensure they receive the support and compensation they deserve.

Staying informed about local traffic conditions and practicing defensive driving can help reduce the likelihood of accidents. However, when collisions do occur, having access to accurate information and timely assistance is essential.

For more information or to receive help after an accident, contact Local Accident Reports.

Mater Dei Football Schedule

Home0-0Away0-0Neutral0-0PF0PA0Streak-* League** Playoffs*** TournamentDateOpponentTimeGame Info8/23@St. Thomas AquinasTime TBA...

Home0-0Away0-0Neutral0-0

PF0PA0Streak-

* League** Playoffs*** Tournament

DateOpponentTimeGame Info
8/23@St. Thomas AquinasTime TBAPreview
8/29vsBishop Montgomery7:00pmPreview
9/5vsKahuku7:00pmPreview
9/12@Centennial7:00pmPreview
9/19@Bishop Gorman7:00pmPreview
10/3@Orange Lutheran*7:00pmPreview
10/10vsSanta Margarita*7:00pmPreview
10/17vsServite*7:00pmPreview
10/24vsJSerra Catholic*7:00pmPreview
10/31@St. John Bosco*7:00pmPreview

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ABC Marketing Outbound Sales Santa Ana, CA