Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in San Jose, CA

You don't have to be an all-A student from SJSU near San Jose to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company San Jose, CA

The ABC Marketing Services Difference

For over 20 years, our call center company in San Jose, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing San Jose, CA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Belmont Village Senior Living San Jose in San Jose, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care San Jose, CA

Why Hire a Call Center Company in San Jose, CA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in San Jose, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk San Jose, CA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support San Jose, CA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys San Jose, CA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting San Jose, CA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in San Jose, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in San Jose, CA

California Department of Insurance Reports San Jose Security Company Owner Sentenced in $3.4 Million Workers’ Compensation Fraud Case Spanning Six Years

Chavez pleaded guilty to felony premium fraud, sentenced to 180 days in county jail, two years of formal probation, and ordered to pay $225,168 in restitution to the State Compensation Insurance Fund (State Fund). Chavez has paid his restitution and served his jail time on electric monitoring.“Premium fraud puts workers at risk and shifts the financial burden to honest employers who follow the law,” said Insurance Commissioner Ricardo Lara. “This case is a clear example of our commitment to protectin...

Chavez pleaded guilty to felony premium fraud, sentenced to 180 days in county jail, two years of formal probation, and ordered to pay $225,168 in restitution to the State Compensation Insurance Fund (State Fund). Chavez has paid his restitution and served his jail time on electric monitoring.

“Premium fraud puts workers at risk and shifts the financial burden to honest employers who follow the law,” said Insurance Commissioner Ricardo Lara. “This case is a clear example of our commitment to protecting workers and holding those accountable who try to game the system. Thank you to the Santa Clara County District Attorney’s Office for their partnership and dedication in bringing this case to justice. ”

Chavez owned and operated Tactical Operations Protective Services, a limited liability company providing security guard, staffing, and patrol services in Santa Clara County. The Department received a suspected fraud referral in September 2023 from State Fund alleging Chavez failed to report an employee injury that occurred in June 2022. The referral further alleged Chavez had significantly underreported payroll for multiple security guards over a six-year period.

Although Chavez transported the injured worker to an emergency room on the date of the injury, he failed to notify State Fund or report the incident as required. The Department’s investigation revealed that from 2017 to 2022, Chavez had falsely claimed to State Fund that he had no employees or payroll. For the 2022 to 2023 policy year, he reported only $40,000 in payroll related to the injured employee.

However, the Department’s audit uncovered that Chavez concealed $3,431,903 in payroll from 2017 through 2023. This underreporting resulted in an estimated $205,565 in unpaid workers’ compensation premiums owed to State Fund.

The case was prosecuted by the Santa Clara County District Attorney’s Office.Source: CA. Dept. of Ins.

Alphabet's Waymo gets California nod for robotaxi expansion in San Francisco Bay Area

SAN FRANCISCO, May 19 (Reuters) - Alphabet's (GOOGL.O), opens new tab self-driving unit Waymo said on Monday it received approval from California to expand its robotaxi operations in more areas of the San Francisco Peninsula and further south, including San Jose.Waymo's permission from California comes as Tesla (T...

SAN FRANCISCO, May 19 (Reuters) - Alphabet's (GOOGL.O), opens new tab self-driving unit Waymo said on Monday it received approval from California to expand its robotaxi operations in more areas of the San Francisco Peninsula and further south, including San Jose.

Waymo's permission from California comes as Tesla (TSLA.O), opens new tab gears up to roll out a paid robotaxi service in Austin, Texas, next month. CEO Elon Musk has said the electric vehicle maker will expand the service to California later this year.

Sign up here.

Waymo requested authorization to expand its operations in March and received 23 responses in support and no protests from stakeholders, California Public Utilities Commission said in a statement.

Waymo, however, said it would not expand the services in the San Francisco Bay Area immediately.

"We want to bring Waymo One to more of the Bay Area, and any expansion of the service will happen methodically over time," a company spokesperson said. The spokesperson did not provide any reason for that decision and said there were "no imminent plans or timeline to share."

Waymo is the only U.S. firm to run uncrewed robotaxi services carrying paying passengers. The company has more than 1,500 vehicles on the road across San Francisco, Los Angeles, Phoenix and Austin, Texas, and runs over 250,000 rides a week.

Self-driving vehicle companies have been under increased regulatory scrutiny following a major accident in 2023 in San Francisco involving a robotaxi from General Motors' (GM.N), opens new tab Cruise, which later shut operations.

Waymo, which has been growing its presence steadily, is recalling more than 1,200 self-driving vehicles to update software and address risks of collisions with chains, gates and other roadway barriers, the National Highway Traffic Safety Administration (NHTSA) said last week. U.S. auto safety investigators had opened a probe last year.

NHTSA has been investigating Tesla's full self-driving collisions in reduced roadway visibility conditions since October and asked the company last week to answer questions on its robotaxi launch plans to assess how the vehicles would perform in poor weather.

Our Standards: The Thomson Reuters Trust Principles., opens new tab

Purchase Licensing Rights

Lionel 'Messi Mania' hits Bay Area ahead of anticipated match against San Jose Earthquakes

Fans flocked to Santana Row in San Jose to just catch a glimpse of the greatest athlete and soccer player in the world - Lionel Messi.SAN JOSE, Calif. (KGO) -- Fans flocked to Santana Row just to catch a glimpse of the greatest athlete and soccer player in the world, Lionel Messi.The hype and excitement could be felt throughout San Jose.LATEST: ...

Fans flocked to Santana Row in San Jose to just catch a glimpse of the greatest athlete and soccer player in the world - Lionel Messi.

SAN JOSE, Calif. (KGO) -- Fans flocked to Santana Row just to catch a glimpse of the greatest athlete and soccer player in the world, Lionel Messi.

The hype and excitement could be felt throughout San Jose.

LATEST: Local artist, family from Mexico among Messi fans clamoring to see icon in San Jose

"I guess we're waiting for another Leo to come from the balcony to greet us," Hugo Vera said. "Really, second only to the Pope, he is the second most famous man in the world right now."

It's not the pope in Santana Row. It's the GOAT, Lionel Messi.

Everyone tried to get their eyes on the international superstar, even to just catch a wave like crowds did Monday evening outside Hotel Valencia

MORE: Quakes, Shakes and Cakes: DJ Steve Aoki lights up San Jose ahead of Messi game

"I want to see Messi, I want him to sign my jersey," Mateo Pineo said. "It has been my all-time dream to see him in public."

"Yeah (I skipped school), but it's more important than school because school is forever and this is a once-in-a-lifetime opportunity - or maybe two," Jaandeo Lopez said. "So, I'd rather just take the chance."

Fans lined the streets as buses arrived to pick up Inter Miami CF to take them to training.

ABC7 News was there for hours as crowds grew bigger, bigger and bigger, anxiously anticipating the team's departure.

RELATED: Messi is in the Bay: Fans flock to San Jose as soccer megastar arrives ahead of Earthquakes game

Messi and his team will be playing the San Jose Earthquakes in a must-see matchup at PayPal Park Wednesday night.

"The tickets are a bit expensive, but I'm thinking about it," Osmar Gonzalez said. "But I know he's here, so I might have to spend it because it's a once-in-a lifetime thing."

ABC7 was told that people are waiting at Santana Row until midnight just to catch a glimpse of the great one, and that works up quite an appetite.

Restaurants nearby said that Messi is boosting the South Bay economy.

"I didn't know he was going to be here until I saw people with his shirts," Taqueria Parranga manager Jose Perez said. "I wanted to go see him, too, but we've been so busy. It's great to have him."

The San Jose Earthquakes hosted a block party featuring a live musical performance by global superstar Steve Aoki Tuesday in Downtown San Jose's SoFA District.

The Block Party is part of the festivities that week leading up to the following night, when the Earthquakes take on Inter Miami CF at PayPal Park in one of the most anticipated matchups in Bay Area soccer history.

Everyone was talking about Messi, even the men who will play him - the Quakes.

"It will be a very special moment for all of us," San Jose Earthquakes Winger, and Argentinian native Cristian Espinoza said. "To have the best player in history, it will be very special for us and hopefully we can have a good game."

Until the game, crowds will surely continue to show up in Santana Row. Because, just as he's a once-in-a generation player, seeing him in San Jose may be a once-in-a-lifetime opportunity.

Report a correction or typo

Copyright © 2025 KGO-TV. All Rights Reserved.

How gas prices have changed in San Jose in the last week

Maridav // Shutterstock How gas prices have changed in San Jose in the last week Gas prices have gone up by about 9 cents per gallon since this time last month but are still down by nearly 50 cents compared to this time last year. The national average fuel price is about $3.17, with Abilene, Texas, seeing the cheapest metro-area prices at $2.54 and Salinas, California, with the most expensive at $5.17.After issuing multiple pauses on tariffs against Canadian and Mexican imports since taking office, President Trump in e...

Maridav // Shutterstock

How gas prices have changed in San Jose in the last week

Gas prices have gone up by about 9 cents per gallon since this time last month but are still down by nearly 50 cents compared to this time last year. The national average fuel price is about $3.17, with Abilene, Texas, seeing the cheapest metro-area prices at $2.54 and Salinas, California, with the most expensive at $5.17.

After issuing multiple pauses on tariffs against Canadian and Mexican imports since taking office, President Trump in early April announced a sweeping 10% baseline tariff on all imports to the U.S., with many countries facing even steeper duties, though oil and gas imports are exempted from new tariffs. On April 9, the White House announced a three-month pause on all "reciprocal" tariffs (except against China), but the baseline 10% tariffs will remain in place.

Jolted by the impact of the tariff announcement, the stock market plummeted on April 3, with U.S. oil prices dropping 7%. The double-whammy of lower prices and higher costs for crucial materials like steel pipes may have a major impact on domestic oil and gas production. Meanwhile, the Organization of the Petroleum Exporting Countries announced this month that it would increase production to help stabilize the market.

Expecting market volatility, GasBuddy analyst Patrick De Haan thinks it is possible that gas prices have already reached their peak in 2025, which typically happens around mid-April each year.

"After oil's sharp drop over the last couple of weeks—driven by concerns over the impact of U.S. tariffs and OPEC+ restoring production faster than expected—gasoline prices have posted a notable weekly decline, with nearly every state seeing prices fall," De Haan said in a statement this week. "While I do expect gas prices to continue trending lower, any abrupt change in the current tariff situation could eventually bring the decline to a halt."

Stacker compiled statistics on gas prices in San Jose, CA metro area using data from AAA. Gas prices are current as of April 17.

San Jose by the numbers- Gas current price: $4.95--- California average: $4.85- Week change: -$0.11 (-2.3%)- Year change: -$0.64 (-11.5%)- Historical expensive gas price: $6.55 (6/13/22)

- Diesel current price: $5.09- Week change: -$0.04 (-0.7%)- Year change: -$0.41 (-7.5%)- Historical expensive diesel price: $7.13 (6/18/22)

Metros with the most expensive gas#1. Salinas, CA: $5.17#2. Napa, CA: $5.15#3. Santa Rosa, CA: $5.13

Metros with the least expensive gas#1. Abilene, TX: $2.54#2. Laredo, TX: $2.54#3. Cleveland, TN: $2.55

This story features writing by Tim Bruns and is part of a series utilizing data automation across 371 metros.

You may also like: Best suburbs in San Jose

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Service Areas

ABC Marketing Outbound Sales San Jose, CA