Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in San Antonio, TX

You don't have to be an all-A student from University of the Incarnate Word near San Antonio to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company San Antonio, TX

The ABC Marketing Services Difference

For over 20 years, our call center company in San Antonio, TX has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing San Antonio, TX

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Adante Assisted Living Memory Care in San Antonio, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care San Antonio, TX

Why Hire a Call Center Company in San Antonio, TX for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in San Antonio, TX can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk San Antonio, TX

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support San Antonio, TX

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys San Antonio, TX

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting San Antonio, TX

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in San Antonio, TX, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in San Antonio, TX

Fluffy comedian has dinner with Texas taco chain founder

He really does seem to be hanging out with plenty of folks in the 210 lately, and at this point, we're just going to claim him.A weekend filled with so much to do in the Alamo City (shout out to the moms for Mother's Day by the way), it was almost guaranteed we'd get a celebrity sighting or two during a holiday weekend. Cut Saturday, May 10, when comedic legend ...

He really does seem to be hanging out with plenty of folks in the 210 lately, and at this point, we're just going to claim him.

A weekend filled with so much to do in the Alamo City (shout out to the moms for Mother's Day by the way), it was almost guaranteed we'd get a celebrity sighting or two during a holiday weekend. Cut Saturday, May 10, when comedic legend Gabriel "Fluffy" Iglesias posted in his stories across social media that he was San Antonio.

However, this go round, the celebrity had the honor of playing the fan, when he let his followers on Instagram (all 4.7 million plus of them) know about his dinner with a special family connected to the heart of South Texas. Fluffy posted a selfie, sporting a Taco Palenque, while next to another man wearing the same hat. That man? None other than the Taco P founder himself, Juan Francisco "Pancho" Ochoa.

"He is the founder of El Pollo Loco, Taco Palenque and Palenque Grill," Iglesias said in the story. "I had the pleasure of having dinner with him and his family tonight in San Antonio. At 81 years of age, he still continues to create and inspire. He's also a Dodger fan."

And of course, Fluffy had to mention their Dodger fandom, while Pancho was sporting his Los Angeles Dodgers jacket in the photo. "They need to make a movie about him!" Iglesias added.

Ochoa founded El Pollo Loco in 1975 in his hometown of Guasave located on the North Pacific Coast of Mexico, according to their multiple websites. Twelve years later, he founded the fast-casual Mexican restaurant Taco Palenque, which "gained the reputation as one of South Texas’ most preferred places to eat." And eventually, he created Palenque Grill in 2005. San Antonio is home to one Palenque Grill location at La Cantera, and multiple locations of Taco Palenque across the city.

100-mile journey: Hiking the hidden gem trail between San Antonio and Austin

An hour from San Antonio, a shaded 1.3-mile pathway awaits hikers and bikers. Located in San Marcos, the Limestone Link Trail is a new section opened on the ambitious 100-mile trail connecting San Antonio to Austin.The new trail opened years after the former property owners sold the 102-acre land to investors with the ...

An hour from San Antonio, a shaded 1.3-mile pathway awaits hikers and bikers. Located in San Marcos, the Limestone Link Trail is a new section opened on the ambitious 100-mile trail connecting San Antonio to Austin.

The new trail opened years after the former property owners sold the 102-acre land to investors with the Great Springs Project, the organization behind the plans to build a trail from the Alamo to the Capitol. Hays County later acquired the property and designated it to become an open space preserve.

With the help of the San Marcos Greenbelt Alliance, Limestone Link, which received its name from limestone rock found in the region, is now open and connects to Ringtail Ridge and River Recharge natural areas in San Marcos. For someone who isn't from the area, I did have a hard time finding it. However, I got lost, so you didn't have to. Here's what to expect when hiking the new trail:

How to access Limestone Link

When it was announced, Hays County stated the site was at 1807 Old Ranch Road 12. However, when I arrived, I couldn't find the access point from Old Ranch Road 12. There was a fence that blocked it off (I later returned, and it was open).

I did notice the Ringtail Ridge Natural Area trailhead, but didn't see the Limestone Link Trail connection. I later realized the road at the Ringtail Ridge Natural Area trailhead will lead you to a parking lot and trail points, which will eventually lead you to the Spur Trail and the Limestone Link connection (just know you have to cross Old Ranch Road 12 to get to Limestone Link). You can access Ringtail Ridge on a caliche road between Dakota Ranch Apartments and Crestwood U-Haul.

But I went another way, four minutes away via a vehicle.

River Recharge Natural Area is located at 2060 Lisa Ln, San Marcos, TX 78666. You can park in the neighborhood and walk through the open pathway with a shaded area.

The Trek to Limestone Link

After you park and enter the River Recharge Natural Area, you can take two ways to get to Limestone Link. The scenic route: take the Swallet Loop to the Doline Savanna Trail to the Krast Corner Loop. All of the trails are natural and connect. The path will eventually lead you to Limestone Link, which is by the Krast Corner Loop. It's about 2.1 miles to loop all around and has plenty of shade. I wish I had gone this way.

Instead, I trekked down the service-only road, which I thought was accessible as I saw a biker and his friendly dog cycle through. The biker, who was the only person I saw on the trail, gave me directions to Limestone Link, which helped because there isn't a map online yet showing Limestone Link. Down the service road, there was no shade but plenty of wildflowers and wildlife, like birds, lizards (so many), butterflies, crickets and grasshoppers.

After a mile of walking, I reached the end of the road and found Limestone Link to my right. You can't miss it as it has an eye-catching green archway.

When I found Limestone Link, I felt relieved as I was hiking alone and felt lost. When you enter the trail, you're welcomed with a bench and a map showing connections to River Recharge and Ringtail Ridge.

After hiking in the sun, the shade along the one-mile trail was a breath of fresh air. The trees nearly arched the entire way, while the birds chirped and the insects buzzed. The natural trail was well-kept and filled with beautiful wildflowers and greenery, thanks to the spring season.

On any other day, I would have hiked up to the Spur Trail at Ringtail Ridge. However, I was running out of water and needed to turn around more than halfway through Limestone Link.

Limestone Link is a great space for a long walk with little to no elevation. It's pet-friendly and open from dawn to dusk. It will eventually connect to the Great Springs Project, which has the objective to preserve and protect 50,000 acres over the Edwards Aquifer recharge zone, between San Antonio and Austin.

The proposed trail will run from San Antonio to Selma, Universal City, Garden Ridge, Schertz, Cibolo, New Braunfels, San Marcos, Kyle, Buda, and then Austin. The network is expected to be completed by the Texas Bicentennial in 2036. But, for now, you can enjoy Limestone Link and the many trails in San Marcos.

May 10, 2025

Senior Trending Reporter

Born and raised in San Antonio, Priscilla knows her city well. She has a B.A. in Communications from UIW and has been with the Express-News and MySA since 2019. Priscilla loves writing about hikes, parks and weird sea (and land) creatures in San Antonio and Texas.

SA is sinking, a new study says. Here's how fast.

In the country's 28 most populous cities, at least 20% of the land is sinking "mainly due to groundwater extraction."Credit: KENSSAN ANTONIO — A new study found San Antonio has the most buildings at "high" or "very high" risk of damage from the effects of land subsidence, the slow and gradual sinking of the Earth's surface over time.The Alamo City has 10,269 such buildings, according to the ...

In the country's 28 most populous cities, at least 20% of the land is sinking "mainly due to groundwater extraction."

Credit: KENS

SAN ANTONIO — A new study found San Antonio has the most buildings at "high" or "very high" risk of damage from the effects of land subsidence, the slow and gradual sinking of the Earth's surface over time.

The Alamo City has 10,269 such buildings, according to the findings published Thursday by the journal Nature Cities. That's upwards of 6,000 more than any other U.S. city analyzed by researchers, and amounts to a rate of 1 out of every 45 buildings in San Antonio that face "potential damage... primarily caused by differential land motion."

"The latent nature of this risk means that infrastructure can be silently compromised over time," the study says, "with damage only becoming evidence when it is severe or potentially catastrophic."

The findings were part of an overarching study on the effects of land subsidence in major U.S. cities that pushed back on the assumption that the sinking of land is an issue only coastal areas face. Rather, "subsidence also threatens inland urban areas. causing increased flood risks, structural damage and transportation disruptions."

The study focused on the 28 most populous U.S. cities. In all of them, it said, at least 20% of the area is sinking "mainly due to groundwater extraction."

"Even modest rates of urban subsidence can profoundly impact the structural integrity of buildings, roads, bridges and dams," Nature Cities found, adding that sinking also exacerbates flooding risk.

Texas cities are being particularly affected by land subsidence, the study found, pointing out that 75.6% of Fort Worth is sinking at a rate of between 3 and 5 millimeters a year; 83.9% of Dallas is sinking at the same rate; and 30.1% of Houston is sinking at a rate of between 5 and 10 millimeters a year.

Houston was the only major U.S. metropolis found to have areas – 11.6% of the city – sinking at a rate of more than 10 millimeters a year. The study concluded it's the fastest-sinking city of the 28 analyzed. Of the five cities with at least 10% of surface area sinking at rates faster than 3 millimeters a year, three – Houston, Dallas and Fort Worth – are in Texas.

And, in San Antonio, 1.05 million of the city's roughly 1.5 million residents live in areas where the land is sinking. Generally, the city is sinking at a rate of 1.1 millimeters a year.

The study analyzed land elevation changes across cities as well as groundwater trends. Researchers wrote the findings emphasize "the immediate needs for infrastructural adaptation to promote sustainable urban development in the face escalating environmental pressures to the long-term imperatives of groundwater management."

Nature Cities is a journal that, through research and study, aims to deepen the public's understanding "of the character and dynamics of cities, including their roles, impacts and influences."

New dumpling spot brings 'great dining experience' to San Antonio

A new restaurant serving up Chinese specialties is celebrating its soft opening this week on San Antonio's Northside. MySA spoke with the business to learn more about its budding concept.Duck & Dumpling is now open on Thousand Oaks Drive, joining a growing neighborhood of Asian eateries, such as Dashi Chinese Kitchen + Bar, Full House Chinese Restaurant, Thai Chili and Izumi Sushi & Hibachi. A rep for the new restaurant ...

A new restaurant serving up Chinese specialties is celebrating its soft opening this week on San Antonio's Northside. MySA spoke with the business to learn more about its budding concept.

Duck & Dumpling is now open on Thousand Oaks Drive, joining a growing neighborhood of Asian eateries, such as Dashi Chinese Kitchen + Bar, Full House Chinese Restaurant, Thai Chili and Izumi Sushi & Hibachi. A rep for the new restaurant dished to MySA about what customers can expect.

"Duck & Dumpling is a new joint brand created by two well-known restaurant groups, Bamboo House and Dumpling World. Our signature dishes include roast duck, soup dumplings, and pan-fried soup buns," the rep said in an email. "We hold our food to the highest standards and are committed to bringing a great dining experience to food lovers in San Antonio."

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Bamboo House has locations in Humble, Austin and the Dallas-Fort Worth area, while Dumpling World has locations in Sugar Land, Houston and Austin. The two restaurant brands have teamed up to launch Duck & Dumpling in San Antonio.

Other dishes folks can expect from Duck & Dumpling include Sichuan-style spicy beef tongue, braised beef noodle soup, stir-fried green beans with minced pork and spicy and crispy chicken. The restaurant will also carry several boba drinks and milk teas, with flavors like passion fruit and ube.

Find it: 3003 Thousand Oaks Drive, San Antonio, TX 78247

May 9, 2025

Food Reporter

Polly Anna Rocha is a food writer from San Antonio, Texas. She earned her BA in creative writing from Texas State University in 2015. Her work can be seen in Teen Vogue, Eater, Thrillist, Autostraddle, Them, Out In SA, San Antonio Magazine, San Antonio Current and San Antonio Express-News.

Texas Weather Alert: San Antonio to See Ozone Action Day Today – Reduce Pollution Risks

San Antonio, Texas – With temperatures set to climb near 93°F on Monday, May 12th, residents of San Antonio face both high heat and an Ozone Action Day, making for a challenging combination of air quality risks and intense sun. The Texas Commission on Environmental Quality (TCEQ) has issued the warning for ozone pollution, urging everyone in the area to take immediate steps to reduce pollution and protect their health.According to the TCEQ, atmospheric conditions are expected to favor the creation of ozone pollution in the S...

San Antonio, Texas – With temperatures set to climb near 93°F on Monday, May 12th, residents of San Antonio face both high heat and an Ozone Action Day, making for a challenging combination of air quality risks and intense sun. The Texas Commission on Environmental Quality (TCEQ) has issued the warning for ozone pollution, urging everyone in the area to take immediate steps to reduce pollution and protect their health.

According to the TCEQ, atmospheric conditions are expected to favor the creation of ozone pollution in the San Antonio area tomorrow. This pollution could be harmful, particularly for vulnerable populations such as children, the elderly, and those with respiratory conditions. Ozone levels will likely peak during the afternoon as temperatures soar and the city experiences a sunny, hot day.

To help combat the pollution, residents are encouraged to share rides, take public transportation, walk, or bike instead of driving. Reducing driving times by combining errands and using energy efficiently can also have a significant impact. Additionally, keeping vehicles well-tuned will help reduce emissions.

Travelers should remain cautious as high temperatures continue through the week. San Antonio’s forecast shows a high of 105°F on Tuesday, with a slight breeze of 5 mph in the afternoon. On Wednesday, temperatures will climb even higher, reaching 105°F, potentially challenging public safety. A heat advisory could follow later this week, so stay informed for updates.

By Thursday, expect temperatures to reach around 106°F, which may increase the likelihood of additional weather alerts. A gradual cooling trend may arrive by the weekend, offering some relief. For now, prepare for a scorching spring stretch and keep up with ongoing air quality advisories.

Stay tuned to local updates to track changing conditions in the coming days.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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ABC Marketing Outbound Sales San Antonio, TX