Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Salt Lake City, UT

You don't have to be an all-A student from Salt Lake Center for Science Education near Salt Lake City to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Salt Lake City, UT

The ABC Marketing Services Difference

For over 20 years, our call center company in Salt Lake City, UT has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Salt Lake City, UT

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Capitol Hill Assisted Living Memory Care in Salt Lake City, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Salt Lake City, UT

Why Hire a Call Center Company in Salt Lake City, UT for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Salt Lake City, UT can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Salt Lake City, UT

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Salt Lake City, UT

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Salt Lake City, UT

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Salt Lake City, UT

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Salt Lake City, UT, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Salt Lake City, UT

This co-op aims to help new immigrants, refugees settle smoothly in Salt Lake

SALT LAKE CITY — More than 70,000 refugees live here in Utah, and about 9 percent of the state’s population are immigrants.The growing number of people resettling in the Beehive State was the catalyst for the formation of a new program on Salt Lake City’s west side.“When I first came here, there was no community. It was so hard; there was nobody to tell me what to do, where to go,” said Puok Puok, who immigrated from South Sudan more than two decades ago. “It was so difficult, so at the time ...

SALT LAKE CITY — More than 70,000 refugees live here in Utah, and about 9 percent of the state’s population are immigrants.

The growing number of people resettling in the Beehive State was the catalyst for the formation of a new program on Salt Lake City’s west side.

“When I first came here, there was no community. It was so hard; there was nobody to tell me what to do, where to go,” said Puok Puok, who immigrated from South Sudan more than two decades ago. “It was so difficult, so at the time I came to the United States, to Utah, there was no community.”

That’s why the Pan-African Westside Salt Lake Co-Op, or PAWSLC, was created.

The co-op held an event Saturday, filled with performances, food and lectures, to celebrate their one-year anniversary while hoping to bring attention to the co-op’s mission of a one-stop shop for families moving here from other countries.

They provide help securing resources, whether it’s finding housing, work or basic needs.

“We are only scratching the surface right now. We’re having this event after a year and we’re getting our name out there,” said Al Kalashnikov, PAWSLC’s president. “We were able to successfully get some grants and we were able to work with some community partners.”

The co-op’s leadership is made up of immigrants and refugees like Puok.

“When the refugees come to Utah, they’re looking for jobs. They need people to look and give them direction where to go, where they can go to find a license, where they can go to find the jobs,” said Puok. “It’s not easy when they come here, so we can reform this community now for them because we’re here for them, whatever they need, we will provide it for them.”

Kalashnikov says that because the current federal administration cut funding for resettlement programs, some resources here in Utah took a hit, like Catholic Community Service’s refugee resettlement program, which makes PAWSLC’s work now even more critical.

“The community should care because we’re here to help support the refugee community, and we want the community to know that we’re not turning our backs on them. We’re here to support them,” said Kalashnikov.

They're welcoming all with open arms and spirit.

“We are here for anybody, not just those who identify as pan-African and those who identify as Africans,” said Kalashnikov. “We are here as a member of the community and for the community at large.”

If you or someone you know could use some help resettling here in Utah, you can visit their webpage HERE. You can also give them a call at (385) 244-0616 or email them at al@pawslc.org.

Trump fast-tracks Utah uranium mine, but industry revival may wait for higher prices

Nation and WorldSALT LAKE CITY — In the southeastern Utah desert famous for red rock arches and canyon labyrinths, the long-dormant uranium mining industry is looking to revive under President Donald Trump.Hundreds of abandoned uranium mines dot the West's arid landscapes, hazardous reminders of the promise and peril of nuclear power during the Cold War. Now, one mine that the Trump administration fast-tracked for regulatory a...

Nation and World

SALT LAKE CITY — In the southeastern Utah desert famous for red rock arches and canyon labyrinths, the long-dormant uranium mining industry is looking to revive under President Donald Trump.

Hundreds of abandoned uranium mines dot the West's arid landscapes, hazardous reminders of the promise and peril of nuclear power during the Cold War. Now, one mine that the Trump administration fast-tracked for regulatory approval could reopen for the first time since the 1980s.

Normally it would have taken months, if not years, for the U.S. Bureau of Land Management to review plans to reopen a project like Anfield Energy's Velvet-Wood mine 35 miles (56 kilometers) south of Moab. But the bureau's regulators green-lit the project in just 11 days under a “national energy emergency” Trump has declared that allows expedited environmental reviews for energy projects.

More permits and approvals will be needed, plus site work to get the mine operating again. And the price of uranium would have to rise enough to make domestic production financially sustainable. If that happens, it would mean revival — and jobs — to an industry that locally has been moribund since the Ronald Reagan era.

“President Trump has made it clear that our energy security is national security,” Interior Secretary Doug Burgum said in announcing the fast-tracking policy in April. “These emergency procedures reflect our unwavering commitment to protecting both.”

More fast approvals appear likely. Trump's order also applies to oil, gas, coal, biofuel and hydropower projects — but not renewable energy — on federal lands.

Conditions are ripe for more U.S. uranium mining

Global uranium prices are double what they were at a low point seven years ago and, for the past year, the U.S. has banned uranium imports from Russia due to that country's 2022 invasion of Ukraine.

More domestic mining would address a major imbalance. The U.S. imports about 98% of the uranium it uses to generate 30% of the world's nuclear energy. More than two-thirds of U.S. imports come from the world's top three uranium-mining countries: Canada, Australia and Kazakhstan.

Less government regulation won't spur more U.S. uranium mining by itself. The market matters. And while spot-market prices are up from several years ago, they're down about a third from their recent high in early 2024.

While some new uranium mining and processing projects have been announced, their number falls far short of a surge. That suggests prices need to rise — and stay there — for a true industry revival, said John Uhrie, a former uranium executive who now works in the cement industry.

“Until the price goes up dramatically, you’re not going to be able to actually put these places into operation,” Uhrie said. “You need significant capital on the ground.”

Still, the industry is showing new life in the Southwest.

Anfield Energy, a Canadian company, also looks to reopen the Shootaring Canyon uranium mill in southern Utah near Glen Canyon National Recreation Area. It closed in the early 1980s. A uranium mill turns raw ore into yellowcake, a powdery substance later processed elsewhere into nuclear fuel.

Anfield officials did not return messages seeking comment on plans to reopen the mill and the Velvet-Wood mine.

Energy Fuels, another Canadian company which ranks as the top U.S. uranium miner, opened the Pinyon Plain mine about 10 miles (16 kilometers) from the Grand Canyon in late 2023.

And just off U.S. 191 in southeastern Utah is a hub of the industry, Uranium Fuels' White Mesa mill, the country's only uranium mill still in operation.

In Moab, uranium has a long — and mixed — legacy

These days, Moab is a desert tourism hot spot bustling with outdoor enthusiasts. But the town of 5,200 has a deeper history with uranium. Nods to Moab's post-World War II mining heyday can been spotted around town — the Atomic Hair Salon isn't just named for its blowout hairstyles.

The biggest reminder is the Moab Uranium Mill Tailings Remedial Action project, a 480-acre (194-hectare) site just outside town. The decades-long, $1 billion U.S. Department of Energy effort to haul off toxic tailings that were leaching into the Colorado River upstream from the Grand Canyon and Lake Mead should wrap up within five more years.

That mill's polluting legacy makes some Moab residents wary of restarting uranium mining and processing, especially after the Trump administration cut short their ability to weigh in on the Velvet-Wood mine plans.

“This was a process I would have been involved in,” said Sarah Fields, director of the local group Uranium Watch. “They provided no opportunity for the public to say, ‘You need to look at this, you need to look at that.'”

Grand Canyon Trust, a group critical of the Pinyon Plain mine as a danger to groundwater, points out that the U.S. nuclear industry isn't at risk of losing access to uranium.

“This is all being done under the assumption there is some energy emergency and that is just not true,” said Amber Reimondo, the group's energy director.

Supply and demand will decide uranium mining's future

Hundreds of miles to the north, other nuclear energy projects point to the U.S. industry's future.

With Bill Gates’ support, TerraPower is building a 345-megawatt sodium-cooled fast reactor outside Kemmerer in western Wyoming that could, in theory, meet demand for carbon-free power at lower costs and with less construction time than conventional reactor units.

Meanwhile, about 40% of uranium mined in the U.S. in 2024 came from four Wyoming “in situ” mines that use wells to dissolve uranium in underground deposits and pump it to the surface without having to dig big holes or send miners underground. Similar mines in Texas and Nebraska and stockpiled ore processed at White Mesa accounted for the rest.

None — as yet — came from mines in Utah.

Powering electric cars and computing technology will require more electricity in the years ahead. Nuclear power offers a zero-carbon, round-the-clock option.

Meeting the demand for nuclear fuel domestically is another matter. With prices higher, almost 700,000 pounds of yellowcake was produced in the U.S. in 2024 — up more than a dozen-fold from the year before but still far short of the 32 million pounds imported into the U.S.

Even if mining increases, it's not clear that U.S. capacity to turn the ore into fuel would keep pace, said Uhrie, the former uranium mining executive.

“Re-establishing a viable uranium industry from soup to nuts — meaning from mining through processing to yellowcake production, to conversion, to enrichment to produce nuclear fuel — remains a huge lift,” Uhrie said.

University of Utah Receives $2M from EPA for Contamination Cleanup in Salt Lake City's Rio Grande District

With a $2 million boost from the U.S. Environmental Protection Agency, the University of Utah is tackling the contamination issues of a 2-acre property in Salt Lake City's Rio Grande District. The funds are part of the EPA's Brownfield Remediation Program, which breathes new life into underutilized land parcels with a sordid industrial past. According to At The U, the grant marks a significant step ...

With a $2 million boost from the U.S. Environmental Protection Agency, the University of Utah is tackling the contamination issues of a 2-acre property in Salt Lake City's Rio Grande District. The funds are part of the EPA's Brownfield Remediation Program, which breathes new life into underutilized land parcels with a sordid industrial past. According to At The U, the grant marks a significant step towards the revitalization of a dormant sector in the downtown area.

This monetary push aligns with the University's vision for the district, transforming it into a bubbling hub for innovation. "The university is aligning its future development plans with the vision laid out in the Rio Grande District Plan," said Isabeau Tavo, deputy director of real estate development, as per At The U. The land, bought for $6.8 million back in 2021, currently sits idle, a mere shadow strewn with remnants of foundations and overgrown weeds.

The larger Rio Grande Plan, orchestrated by the Salt Lake City Community Redevelopment Agency (CRA), paints the promise of a new destination, complete with sustainable transit and walkable urban design. "We are trying to capitalize on our access to transit to make this walkable and bikable and sustainable and have a great place with a lot of active uses that will bring the district to life," said Cara Lindsley of the CRA, as obtained by At The U.

However, such urban transformation requires the joint effort of not only the landowners but also state and federal backers. Lindsley added during an interview, "Remediating the contamination on the university property will make it so their site can be incorporated into the implementation of this vision for the Rio Grande District," as noted by At The U. It's a synergy between local ambition and institutional capability, where the total cost of the cleanup is poised to eclipse the EPA grant by up to $1.5 million, a gap the University intends to fill.

Utah June Weather Alert: Salt Lake City Sees 96°F High Sunday, Followed by Thunderstorm Threat Into Monday

Salt Lake City, Utah – A sweltering start to June hits northern Utah Sunday as temperatures climb to 96°F, followed by a rising chance for thunderstorms that could disrupt evening plans and I-15 travel.According to the National Weather Service in Salt Lake City, Sunday will begin sunny and hot with calm winds, but isolated storms may develop by late afternoon and evening, especially in the northern Wasatch Front. Rain chances increase overnight into Monday, bringing possible thunderstorms and gusty winds thr...

Salt Lake City, Utah – A sweltering start to June hits northern Utah Sunday as temperatures climb to 96°F, followed by a rising chance for thunderstorms that could disrupt evening plans and I-15 travel.

According to the National Weather Service in Salt Lake City, Sunday will begin sunny and hot with calm winds, but isolated storms may develop by late afternoon and evening, especially in the northern Wasatch Front. Rain chances increase overnight into Monday, bringing possible thunderstorms and gusty winds through early afternoon.

Communities along I-15, including Bountiful, Ogden, and Layton, should prepare for slick roads and sudden visibility drops if storms intensify. While the chance of rain remains at 30% Sunday night, Monday’s storm potential grows to 40%, with a high of 81°F and muggy, mostly cloudy skies expected.

Drivers should avoid flooded underpasses and monitor road alerts if commuting on U.S. 89 or I-80 late Sunday through Monday evening. Lightning, brief downpours, and wind gusts could pose hazards during the evening commute.

Looking ahead, Tuesday brings drier air and sun with a cooler high of 80°F. Wednesday stays mild at 77°F under clear skies. A brief chance of rain returns Thursday, but Friday rebounds with summerlike sunshine and highs in the upper 80s.

Although no active air quality alerts have been posted, smoke from Canadian wildfires could linger aloft into early next week, especially across higher elevations in eastern Utah.

Stay weather-aware Sunday and Monday as pop-up storms could arrive with little warning. Updates will follow if weather watches or warnings are issued.

Summer temperatures will return by Friday as highs near 87°F mark the beginning of a hot and dry stretch into early June.

Video: The pride flag flies at Salt Lake City Hall

A pride flag flew high at Salt Lake City Hall on Friday evening — kicking off a week of Utah Pride activities and spurning efforts by the Utah Legislature to keep the rainbow banner from flying over government grounds.People gathered at 6 p.m. to see the colors hoisted at City Hall. The wind caught the banner sporadically.In an announcement of the event, the Utah Pride Center said the tradition wa...

A pride flag flew high at Salt Lake City Hall on Friday evening — kicking off a week of Utah Pride activities and spurning efforts by the Utah Legislature to keep the rainbow banner from flying over government grounds.

People gathered at 6 p.m. to see the colors hoisted at City Hall. The wind caught the banner sporadically.

In an announcement of the event, the Utah Pride Center said the tradition was able to continue with Salt Lake City’s official version of the pride flag — officially the Sego Belonging Flag — that was adopted just hours before the state’s ban went into effect earlier in May.

“We at the Utah Pride Center are proud to amplify this moment and encourage our community and allies to show up, support and be seen,” the announcement said.

Mayor Erin Mendenhall and City Council member Chris Wharton were in attendance, along with Chad Call, the Utah Pride Center’s executive director.

The Utah Pride Festival is set to run June 7 and 8 at Washington Square Park and Library Square. The annual Utah Pride Parade will take place through downtown Salt Lake City on June 8.

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(Francisco Kjolseth | The Salt Lake Tribune) Chelsie Acosta takes a selfie with Salt Lake City Mayor Erin Mendenhall during the annual raising of the pride flag at City Hall to kickstart a month of festivities for Utah Pride on Friday, May 30, 2025. It is especially notable this year given the state tried to stop the pride flag from flying over government grounds.

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