Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Salinas, CA

You don't have to be an all-A student from Hartnell College near Salinas to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Salinas, CA

The ABC Marketing Services Difference

For over 20 years, our call center company in Salinas, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Salinas, CA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Ivy Park at Salinas in Salinas, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Salinas, CA

Why Hire a Call Center Company in Salinas, CA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Salinas, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Salinas, CA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Salinas, CA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Salinas, CA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Salinas, CA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Salinas, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Salinas, CA

BZI Brings Construction Jobs, Training and Safety Programs to Salinas, California, and Introduces Its Community Contributions Initiative

KANARRAVILLE, Utah--(BUSINESS WIRE)--BZI®, a leading steel and construction company nationally known for transformative innovations in its industries, announced today that the company’s three-million-square-foot, 21,000-ton steel construction project in Salinas, California, as well as its Bakersfield permanent office, are ramping up employment and economic opportunities for the two cities and surrounding regions. The company will participate in Salinas job f...

KANARRAVILLE, Utah--(BUSINESS WIRE)--BZI®, a leading steel and construction company nationally known for transformative innovations in its industries, announced today that the company’s three-million-square-foot, 21,000-ton steel construction project in Salinas, California, as well as its Bakersfield permanent office, are ramping up employment and economic opportunities for the two cities and surrounding regions. The company will participate in Salinas job fairs on April 23 and May 27, 2025, to fill many additional job openings, and launched its Community Contributions Program, which the company plans to roll out across its national markets, beginning in Salinas.

New jobs have already been brought to the Salinas area through BZI’s current building project there, and BZI is in search of additional workers in the area such as welders, bolters, iron workers, deckers, safety reps, quality control inspectors, estimators and many more. For more information on career opportunities, visit bzi.com/careers and visit the BZI booth at the Monterey County Works Job Fair, 344 Salinas Street, Salinas, CA.

BZI is now completing and executing major construction projects across the United States and is recognized as a leading provider of innovative construction solutions for companies nationwide. It has been highlighted for its positive influence on the communities where it conducts business.

Salinas will now be the recipient of many benefits brought by BZI’s presence in the city. In addition to job opportunities for local citizens, the company is spending more than $400,000/month on employee housing related to the project. Many local restaurants, food trucks, suppliers, and other vendors, who serve the construction job site, are also seeing a major uptick in their businesses.

“BZI strives to make a positive impact in all communities where we live and operate. Our outstanding team members across the company maintain a responsible and uplifting culture wherever they work,” said James Barlow, BZI CEO. “They not only bring quality to their job sites, but our team members’ presence and economic infusions ripple positively across the areas where we do business. These types of contributions represent important company values and are byproducts of our core operations. We are committed to continuing these positive impacts throughout all of our markets across the country.”

BZI -- Lifting Steel as We Elevate People and Communities.”

In line with the BZI’s values and mission, the company is embarking on a national Community Contributions Program and is rolling out the extensive initiative in Salinas this month.

“BZI’s core values of Trust, Respect, and Integrity guide our daily operations and decision-making,” said Megan Lamb, Community Contributions Manager and one of the many local BZI Community Advocates to support the company’s extensive community engagements. “BZI believes that supporting projects which promote education and literacy, humanitarian causes, health and wellness, and vocational development, contribute to the betterment of our communities and residents. We encourage related organizations interested in partnering with BZI to reach out to us.”

The BZI team will work in the Food Bank for Monterey County at the end of this month and will make additional announcements about its national Community Contributions Program and community partners in Salinas in the coming weeks and months.

BZI’s work culture has received numerous national awards applauding its approach to its overall environment, growth opportunities, training innovations and safety standards. In addition to benefits packages that exceed industry norms, BZI partners with the one-of-a-kind SteelTech Academy™ to provide training, certifications and continuing education to all its team members. An exclusive technical, safety, vocational, and leadership training center, the academy provides training in OSHA (10) and (30) certifications, equipment operations, fall protection, and industry-specific welding certifications. Since 2021, SteelTech Academy has issued thousands of certifications across these disciplines and consistently logs over 10,000 student contact hours annually.

As part of this expansive training curriculum, the academy also offers a Department-of-Labor-certified apprenticeship program, helping to shape relevant skills and advance careers for those wanting to pursue construction as a vocation.

Tim Gardiner, SteelTech Academy instructor and the director of its apprenticeship program, is illustrative of BZI’s commitment to its teams and people, providing opportunities to grow, prosper and excel personally and professionally. According to Gardiner, BZI provides a rich and supportive environment for team members to develop and succeed along with the growth and success of the company.

“Every one of our new hires starts with a one-to-two-week training and will receive numerous forms of resources, continuing education, mentorship and networking opportunities to make their experience at BZI what they want to make of it,” said Gardiner. “I am humbled to participate in a program that is bringing high-value opportunities and improving lives. We prepare team members for their overall vocational path, bringing skills training and guidance to last throughout their career. It’s an honor to walk with our team members throughout their journey of professional development and growth, and to witness their ongoing transformations.”

Construction is one of the most dangerous professions. Safe work sites are a key focus for BZI, and their track record shows it. The company has received awards from national construction organizations such as AISC and partners for its safety approach. Through its differentiated safety methodologies, processes, equipment and skills training, as well as ongoing monitoring and team reinforcement, the company safety numbers are beating industry standards with their TRIR number at 2.37 and EMR rating at 0.48.

As the company’s Chief Safety Officer, Jesus Cadena, who began as a decker at BZI, has created policies and procedures that minimize risk and ensure the safety of the company’s team members. He is responsible for enforcing policies and procedures, overseeing all safety protocols and developing improved safety training.

“One of the biggest and most valuable benefits we provide our team members, and their families, is a safe work environment,” said Cadena. “The highest level of safety is something our teams count on and work together to achieve. It’s not just a goal. It’s a culture.”

For more information about BZI and its Community Contributions Program, visit bzi.com, email office@bzi.com, or call 888.509.2280.

About BZI

Considered one of the top steel and construction organizations, the BZI® group of companies headquartered in Kanarraville, Utah, operates through three primary organizations: Building Zone Industries, LLC is responsible for steel erection, while BZI Steel, LLC specializes in steel fabrication. Innovatech®, LLC specializes in designing, engineering, and manufacturing innovative construction equipment and processes to enhance efficiency and safety on the job. The company continues to receive numerous industry awards for its exceptional performance and contributions to its industries. Just in 2024, the company was bestowed with:

BZI is a proud member of and accredited by AISC, an organization that has recognized BZI with its top safety award, the "Erector Award of Honor”. CEO James Barlow serves on the Forbes Business Council and is a recipient of the prestigious Malcolm Baldrige Award. BZI’s mission is to revolutionize the steel construction industry through innovation and team performance, while accelerating project delivery and setting new standards in safety and efficiency.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Service Areas

ABC Marketing Outbound Sales Salinas, CA