Let's Talk 1-866-552-3118Call Center Company in Round Rock, TX
You don't have to be an all-A student from IDEA Round Rock Tech near Round Rock to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.
Years of Experience
- Call Center Company in Round Rock, TX
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Round Rock, TX has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.
What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness- Automotive & Transportation
- Business Services & Consulting
- Construction & Engineering
- E-Commerce & Retail
- Education & E-Learning
- Energy & Utilities
- Financial Services & Banking
- Government & Public Sector
- Healthcare & Medical Services
- Hospitality & Travel
- Human Resources & Staffing
- Information Technology (IT) & Software Development
- Insurance
- Legal & Law Firms
- Logistics & Supply Chain
- Manufacturing & Industrial
- Marketing & Advertising
- Media & Entertainment
- Nonprofit & Charitable Organizations
- Real Estate & Property Management
- Security & Surveillance
- Telecommunications
- Waste Management & Environmental Services
- Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Bouquet Homes Assisted Living Memory Care The Primrose in Round Rock, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.
Why Hire a Call Center Company in Round Rock, TX for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
- 24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors- Equipment Manufacturers
- Organic Farms
- Car Dealerships
- Trucking & Logistics Companies
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Round Rock, TX can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.
What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
- Online Learning Platforms
- Private Schools
- Online Stores
- Fashion Brands
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.
Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.
Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
- Water & Electric Providers
- Solar Energy Firms
- Investment Companies
- Insurance Firms
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?
If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
- Hotels
- Travel Agencies
- Tech Startups
- IT Consulting Firms
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
- Health Insurance Providers
- Auto Insurance Companies
- Warehousing Companies
- 3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Round Rock, TX, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Round Rock, TX
Latest on Amazon's new $72.5M facility turning dirt in Central Texas
Cristela Joneshttps://www.mysanantonio.com/business/article/amazon-round-rock-update-20311325.php
Eighteen-wheelers filled with construction materials and yards of blue privacy fencing line the site of what will be a massive new Amazon facility in Central Texas. With another facility in the works in South Texas, the online retail giant isn't forgetting about its previously announced projects.Last year, Amazon set plans for a ...
Eighteen-wheelers filled with construction materials and yards of blue privacy fencing line the site of what will be a massive new Amazon facility in Central Texas. With another facility in the works in South Texas, the online retail giant isn't forgetting about its previously announced projects.
Last year, Amazon set plans for a $72.5 million delivery center in Round Rock and now dirt is being turned after mass grading for the facility was approved in March. Amazon's future outpost will be located at 2525 County Road 172, Round Rock, TX 78681, according to a Texas Department of Licensing and Regulation (TDLR) filing.
An Amazon spokesperson told MySA through email that, "Launch plans for this delivery station – particularly those around when operations will start and hiring – are in the very early stages." The April 2024 filing listed September 18, 2024 as the projected construction start, aiming to be completed by September 22, 2025. But all TDLR filings are subject to change without notice.
Amazon did not confirm whether or not the projected completion date in TDLR is on track to be completed by September. MySA went up to visit the site to track its progress. While no buildings or structures are up yet on the new warehouse, it's clear construction crews are hard at work excavating the land and preparing for next steps.
Amazon's new Round Rock facility is set to cover 141,360 square feet and is slated to bring nearly 200 jobs, not including delivery drivers, according to information Amazon representatives shared with the Round Rock Planning and Zoning Commission in December 2023.
By January, Round Rock City Council approved plans to move forward with the Amazon site along County Road 172 after the project was halted in 2022. At the time, the Austin Business Journal reported, Amazon acknowledged that it had too much distribution space across its national footprint as one of the main reasons why plans were paused.
PHOTOS: New dam construction underway to relieve flooding in west Round Rock
City of Round Rockhttps://www.roundrocktexas.gov/news/photos-new-dam-construction-underway-to-relieve-flooding-in-west-round-rock/
Additional relief from flooding is in sight for more than 1,000 Round Rock homes as construction nears completion on a major dam project along Lake Creek.Dam 101 is being constructed just outside Round Rock’s city limits, east of O’Connor Drive, north of State Highway 45 and south of RM 620. The site sits along Lake Creek in an area historically prone to flooding, particularly affecting neighborhoods like Greater Round Rock West, which experienced flooding from Lake Creek in 2010 and again during Memorial Day weekend in 20...
Additional relief from flooding is in sight for more than 1,000 Round Rock homes as construction nears completion on a major dam project along Lake Creek.
Dam 101 is being constructed just outside Round Rock’s city limits, east of O’Connor Drive, north of State Highway 45 and south of RM 620. The site sits along Lake Creek in an area historically prone to flooding, particularly affecting neighborhoods like Greater Round Rock West, which experienced flooding from Lake Creek in 2010 and again during Memorial Day weekend in 2015.
Nearly a mile long and four stories tall, the dam will reduce the flood risk for more than five miles of Lake Creek by containing runoff during heavy rain events.
Round Rock ISD to serve no-cost summer meals for kids
Round Rock ISD Newshttps://news.roundrockisd.org/2025/05/17/round-rock-isd-to-serve-no-cost-summer-meals-for-kids/
Round Rock ISD is offering healthy, no-cost meals to children and teens this summer to help ensure no child goes hungry while school is out. Starting June 2, children 18 years and younger and students with disabilities up to 21 years old can enjoy breakfast and lunch through the Seamless Summer Option, a federally funded U.S. Department of Agriculture (USDA) nutrition program.Meals will be available at multiple Round Rock ISD campuses and are open to all eligible children regardless of income or enrollment in a summer school pr...
Round Rock ISD is offering healthy, no-cost meals to children and teens this summer to help ensure no child goes hungry while school is out. Starting June 2, children 18 years and younger and students with disabilities up to 21 years old can enjoy breakfast and lunch through the Seamless Summer Option, a federally funded U.S. Department of Agriculture (USDA) nutrition program.
Meals will be available at multiple Round Rock ISD campuses and are open to all eligible children regardless of income or enrollment in a summer school program. No registration, ID, or proof of residency is required, but meals must be consumed on site.
Please call schools to confirm dates, times, and on-site meal service details, as schedules may be subject to change.
2025 Summer Meal Locations and Schedules:
Anderson Mill Elementary School
10610 Salt Mill Hollow, Austin, TX 78750
512-428-3700
June 2–27 (Monday–Friday)
Breakfast: 7:15–7:45 a.m. | Lunch: 11:00 a.m.–12:30 p.m.
Berkman Elementary School
400 W Anderson Ave, Round Rock, TX 78664
512-464-8250
July 9–25 (Monday–Friday)
Breakfast: 7:15–8:00 a.m. | Lunch: 11:00 a.m.–12:00 p.m.
Bluebonnet Elementary School
1010 Chisholm Valley Dr, Round Rock, TX 78681
512-428-7700
July 9–25 (Monday–Friday)
Breakfast: 7:15–8:00 a.m. | Lunch: 11:00 a.m.–12:00 p.m.
Caldwell Heights Elementary School
4010 Eagles Nest St, Round Rock, TX 78665
512-428-7300
June 2–27 (Monday–Friday)
Breakfast: 7:15–7:45 a.m. | Lunch: 10:45 a.m.–12:00 p.m.
Cedar Ridge High School
2801 Gattis School Rd, Round Rock, TX 78664
512-704-0100
June 2–19 and July 9–25 (Monday–Friday)
Breakfast: 8:45–9:05 a.m. | Lunch: 12:00–12:30 p.m.
C.D. Fulkes Middle School
300 W Anderson Ave, Round Rock, TX 78664
512-428-3100
July 9–25 (Monday–Friday)
Breakfast: 7:55–8:20 a.m. | Lunch: 12:40–1:10 p.m.
Deerpark Middle School
8849 Anderson Mill Rd, Austin, TX 78729
512-464-6600
July 9–25 (Monday–Friday)
Breakfast: 7:50–8:30 a.m. | Lunch: 12:40–1:10 p.m.
Live Oak Elementary School
8607 Anderson Mill Rd, Austin, TX 78729
512-428-3800
July 9–25 (Monday–Friday)
Breakfast: 7:15–8:00 a.m. | Lunch: 11:00 a.m.–12:00 p.m.
McNeil High School
5720 McNeil Dr, Austin, TX 78729
512-464-6300
June 2–19 and July 9–25 (Monday–Friday)
Breakfast: 8:30–8:50 a.m. | Lunch: 11:50 a.m.–12:30 p.m.
Success High School
500 Gattis School Rd, Round Rock, TX 78664
512-704-1300
June 2–19 (Monday–Friday)
Breakfast: 8:00–8:30 a.m. | Lunch: 11:30 a.m.–12:00 p.m.
Find a Summer Meal Site Near You
In addition to Round Rock ISD locations, families across Texas can use the following resources to locate free summer meal sites:
Round Rock ISD partners with the Texas Department of Agriculture (TDA) and other nonprofit organizations to serve meals in areas where more than 50% of children qualify for free or reduced-price meals during the school year. These efforts help ensure kids stay healthy and return to school ready to learn and succeed.
USDA is an equal opportunity provider and employer.
Hometown Lunchtime Parklet Shows
City of Round Rockhttps://www.roundrocktexas.gov/event/hometown-lunchtime-parklet-shows-6/2025-05-20/
Get ready for 26 live performances, twice weekly from April through June, featuring a wide mix of genres to add extra pep to your week. We’ll bring the tunes to a different parklet each time, so just listen for the music and look for our tents along the 100- and 200-blocks of East Main Street in Downtown Round Rock. The parklets have a variety of seating options for you to enjoy the performance. Don’t miss the chance to unwind, reset, and add fun to your day with live music at our Hometown Parklet ...
Get ready for 26 live performances, twice weekly from April through June, featuring a wide mix of genres to add extra pep to your week. We’ll bring the tunes to a different parklet each time, so just listen for the music and look for our tents along the 100- and 200-blocks of East Main Street in Downtown Round Rock. The parklets have a variety of seating options for you to enjoy the performance.
Don’t miss the chance to unwind, reset, and add fun to your day with live music at our Hometown Parklet Shows! This event is hosted by the City of Round Rock Arts and Culture.
Spring 2025 Hometown Lunchtime Parklet Shows
April-June 2025
Tuesdays and Thursdays, 11:30 am – 1:00 p.m.
Tuesday, April 1, 2025: Onomatopoeia
Parklet #1 (Main Street and Lampasas in front of Louisiana Longhorn)
Thursday, April 3, 2025: Tom Breton
Parklet #2 (Corner of Main Street and Lampasas in front of LampPost Coffee)
Tuesday, April 8, 2025: Buenos Diaz
Parklet #3 (Corner of Main Street and Lampasas in front of Ghama Zone Korean Food)
Thursday, April 10, 2025: Nate Boff
Parklet #4 (Corner of Main Street and Mays in front of Liberty BBQ)
Tuesday, April 15, 2025: Chris Hawkes
Parklet #1 (Main Street and Lampasas in front of Louisiana Longhorn)
SPECIAL GUESTS: Chill Out Day with Kona Ice will be across the street from our show handing out ice cold Konas!
Thursday, April 17, 2025: Keith Fiala
Parklet #2 (Corner of Main Street and Lampasas in front of LampPost Coffee)
Tuesday, April 22, 2025: Meg Lauren
Parklet #3 (Corner of Main Street and Lampasas in front of Ghama Zone Korean Food)
Thursday, April 24, 2025: Woody Russell
Parklet #4 (Corner of Main Street and Mays in front of Liberty BBQ)
Tuesday, April 29, 2025: Keelan Donovan
Parklet #1 (Main Street and Lampasas in front of Louisiana Longhorn)
Thursday, May 1, 2025: Venus Loves Mars
Parklet #2 (Corner of Main Street and Lampasas in front of LampPost Coffee)
Tuesday, May 6, 2025: Duo Oasis
Parklet #3 (Corner of Main Street and Lampasas in front of Ghama Zone Korean Food)
Thursday, May 8, 2025: Sleeping Oak
Parklet #4 (Corner of Main Street and Mays in front of Liberty BBQ)
Tuesday, May 13, 2025: Zak Webb Duo
Parklet #1 (Main Street and Lampasas in front of Louisiana Longhorn)
Thursday, May 15, 2025: The Magpies
Parklet #2 (Corner of Main Street and Lampasas in front of LampPost Coffee)
Tuesday, May 20, 2025: Julie Slim
Parklet #3 (Corner of Main Street and Lampasas in front of Ghama Zone Korean Food)
Thursday, May 22, 2025: The Shawn Raiford Experience
Parklet #4 (Corner of Main Street and Mays in front of Liberty BBQ)
Tuesday, May 27, 2025: Jimmy Linton
Parklet #1 (Main Street and Lampasas in front of Louisiana Longhorn)
Thursday, May 29, 2025: Long Prairie Music
Parklet #2 (Corner of Main Street and Lampasas in front of LampPost Coffee)
Tuesday, June 3, 2025: The Backwoods Congregation
Parklet #1 (Main Street and Lampasas in front of Louisiana Longhorn)
Thursday, June 5, 2025: Dan Radin
Parklet #2 (Corner of Main Street and Lampasas in front of LampPost Coffee)
Tuesday, June 10, 2025: Pierre and the Night Cats
Parklet #3 (Corner of Main Street and Lampasas in front of Ghama Zone Korean Food)
Thursday, June 12, 2025: Marshall G & The Delta Tease
Parklet #4 (Corner of Main Street and Mays in front of Liberty BBQ)
Tuesday, June 17, 2025: Saint & Montana Sand
Parklet #1 (Main Street and Lampasas in front of Louisiana Longhorn)
Thursday, June 19, 2025: Candiland the Muthaload Music
Parklet #2 (Corner of Main Street and Lampasas in front of LampPost Coffee)
Tuesday, June 24, 2025: Paul Val
Parklet #3 (Corner of Main Street and Lampasas in front of Ghama Zone Korean Food)
Thursday, June 26, 2025: Michael Monroe Goodman
Parklet #4 (Corner of Main Street and Mays in front of Liberty BBQ)
This series is hosted by the City of Round Rock Arts and Culture: www.roundrocktexas.gov/arts
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