Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Rockford, IL

You don't have to be an all-A student from Rasmussen University Rockford near Rockford to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Rockford, IL

The ABC Marketing Services Difference

For over 20 years, our call center company in Rockford, IL has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Rockford, IL

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Bickford of Rockford in Rockford, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Rockford, IL

Why Hire a Call Center Company in Rockford, IL for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Rockford, IL can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Rockford, IL

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Rockford, IL

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Rockford, IL

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Rockford, IL

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Rockford, IL, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Rockford, IL

Hard Rock Casino Rockford to host heavyweight boxing championship

ROCKFORD, Ill. (WIFR) - Hard Rock Casino Rockford is ready to host its first boxing card with hopes of more to come.The World Boxing Association (WBA) will enter the ring at 6 p.m., April 19 to a nearly sold out crowd.At the top of the card is the WBA Heavyweight Championship bout between Deontae “The Handsome Heavyweight” Pettigrew and Rochard Lartey.Chicago native Pettigrew is und...

ROCKFORD, Ill. (WIFR) - Hard Rock Casino Rockford is ready to host its first boxing card with hopes of more to come.

The World Boxing Association (WBA) will enter the ring at 6 p.m., April 19 to a nearly sold out crowd.

At the top of the card is the WBA Heavyweight Championship bout between Deontae “The Handsome Heavyweight” Pettigrew and Rochard Lartey.

Chicago native Pettigrew is undefeated with 14 wins under his belt, winning four matches by unanimous decision and the other ten bouts decided by knockout/technical knockout.

Ghanaian boxer Lartey has more experience in the ring with 16 wins and eight losses, but lost his last contest in November against the undefeated Polish boxer Damian Knyba. You can’t count Lartey out because in his previous bout in April 2024, he handed a different Polish boxer, Andrzej Wawrzyk, his fourth loss out of 38 fights.

Seven undercard fights are scheduled with Rockford boxer Jonathan Cruz set to make his professional debut. He is a three-time Chicago Golden Gloves champion and has a record of 45–5 in amateur fights. Cruz will go toe-to-toe with Kalamazoo, Michigan’s Cameron Vallier, who is 0–2 in his professional contests.

Here are the other undercards you can expect to see at the Hard Rock:

Geno Iafrate, president of Hard Rock Casino Rockford, says they are excited to present a new kind of event to the stateline. “There is not a bad seat in the joint and just to be able to see this level of boxing entertainment up close and personal live versus on your TV – I think it’s really going to create a buzz and an excitement and you’re going to see many more events in the future,” Iafrate said.

While not many seats are left for the event, if you want to watch the fights in person, tickets are available on Ticketmaster.

You can also watch the fights online.

Doors open at 5 p.m. and the first bell is at 6 p.m.

All attendees must be at least 21 years old.

Copyright 2025 WIFR. All rights reserved.

Man dies in motorcycle crash in Rockford Sunday evening

56°Rockford, ILT-Bone accident sends two to the hospital with serious injuriesUpdated: 18 hours agoT-Bone accident sends two to the hospital with serious injuries...

56°Rockford, IL

T-Bone accident sends two to the hospital with serious injuries

Updated: 18 hours ago

T-Bone accident sends two to the hospital with serious injuries

Singing karaoke to spread love, brings awareness on mental health

Updated: 19 hours ago

Singing karaoke to spread love, brings awareness on mental health

Protest in solidarity for immigrants

Updated: 19 hours ago

Protest in solidarity for immigrants

Community hopes new Rockford population growth ends decade-long decline

Updated: 22 hours ago

The city may be on track to end a 16-year decrease in population growth.

Harlem High School film showcase highlights students’ coursework

Updated: May 17, 2025 at 8:20 PM PDT

The free event showcases nine student-produced short films created as part of the film production course.

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Kids Say These Are the 4 Best Summer Camps in Rockford

Summer is right around the corner, and these Rockford camps are getting rave reviews...from kids themselves!The other day my daughter said to me; "mom, my teacher told me there are less than 30 school days left until summer break!". My daughter may have been excited about that news, but me? I started panicking.Sure, I love summer too, but what am I going to do with my kids?!? Sswimming in our pool and playing ...

Summer is right around the corner, and these Rockford camps are getting rave reviews...from kids themselves!

The other day my daughter said to me; "mom, my teacher told me there are less than 30 school days left until summer break!". My daughter may have been excited about that news, but me? I started panicking.

Sure, I love summer too, but what am I going to do with my kids?!? Sswimming in our pool and playing outside will only keep my kids entertained for so long. Eventually they will get bored or say it is too hot to go outside, and then the dreadful whining will begin...so, I need to be proactive this year!

As a parent there are a few things I know for sure when it comes to summer camps;

Since I have been conducting my find-the-best-summer-camps research for several years now, I am pretty confident saying these 4 in the Rockford area are the ones most recommended by kids:

4 Kid-Approved Summer Camps in Rockford, Illinois

These camps, and many other camps in the Rockford area have already opened registration for this summer, and many of them are almost full, so don't wait on getting your kids signed up!

Also, don't forget, a lot of churches in the Rockford area offer free bible schools too, so if you can't get your kids into camp, check into those too because kids love them!

20 Things About Rockford Summers That Will Give You Instant Nostalgia

Remember when you had a summer break?

Gallery Credit: Various

25 Rockford(ish) Spots For Cool Sweet Treats When It's Stupid Hot Outside

Here are some of the best places for ice cream and other cool sweet treats in and around Rockford.

Gallery Credit: JB Love

‘Forever chemicals’ found in some Rockford-area community water systems

(WIFR) - Dozens of Illinois communities are alerting residents after “forever chemicals” were detected in their water systems.In the stateline, notices about the detection of one or more Per- and Polyfluoroalkyl Substances or PFAS have gone out to residents in ...

(WIFR) - Dozens of Illinois communities are alerting residents after “forever chemicals” were detected in their water systems.

In the stateline, notices about the detection of one or more Per- and Polyfluoroalkyl Substances or PFAS have gone out to residents in Machesney Park, Freeport and Rockton.

The Environmental Protection Agency explains PFAS are widely used, long-lasting chemicals which break down slowly over time. Studies have shown exposure to some PFAS in the environment may be linked to harmful health effects in humans and animals.

According to the Illinois EPA, PFAS have been found in:

The Illinois EPA explains residents are receiving the notifications because of newly enacted groundwater quality standards.

For North Park Water District customers, the current level of PFAS in the drinking water is below the level of concern, making the water safe to drink.

North Park Water CEO Kelly Saunders says they are taking steps to correct the PFAS issue by shutting down well number two, which is on Victory Lane.

Construction has started on a new well and treatment plant behind Machesney Elementary to ensure the water remains safe.

“Generally, they’re considered bio-accumulative. So, this is over, you know, a lifetime of exposure. So, elevated levels aren’t necessarily a cause for immediate concern, but it is something that you need to pay attention to, to address as quickly as practicable because the important part is to eliminate the exposure so that it doesn’t continue to accumulate,” explained Saunders.

Saunders says the district’s long-term approach to combating the PFAS issue will be the $61 million treatment plant. She adds, North Park Water has also been awarded nearly $20.3 million in grant funding towards the treatment plant, another step forward in ensuring the safety of the water.

A notice posted on the city of Freeport’s website also says the city’s water is safe to drink and that all water delivered to homes and businesses come from PFAS-free wells.

The Village of Rockton posted on social media saying it is working with the IEPA to to meet or exceed the new standards. It says it will post the latest Consumer Confidence Report May 1 on the village’s website.

To monitor the notices sent to Community Water Systems in Illinois by the IEPA, click here.

Copyright 2025 WIFR. All rights reserved.

Step Inside 3 of Rockford’s Most Infamous Abandoned Buildings Without Leaving Your Couch

Are you fascinated by old, abandoned buildings?I love looking at pictures and watching videos taken inside old abandoned buildings, especially when I know exactly where they're located and drive by them all the time.I think my fascination with abandoned buildings basically stems from the stories I imagine they could tell and all of the WEIRD stuff that is usually left behind in them.Old, abandoned buil...

Are you fascinated by old, abandoned buildings?

I love looking at pictures and watching videos taken inside old abandoned buildings, especially when I know exactly where they're located and drive by them all the time.

I think my fascination with abandoned buildings basically stems from the stories I imagine they could tell and all of the WEIRD stuff that is usually left behind in them.

Old, abandoned buildings are definitely dangerous and illegal to explore without permission, but what if I told you we can take an in-depth tour of some without having to leave your comfy couch, bed, or desk chair?

Recently I wrote an article about the rumored abandoned tunnels that lie beneath the streets of Downtown Rockford that included a video taken by Decayingmidwest.

After seeing the article, a City of Rockford employee named Rob Wilhelmi reached out to us to explain how Decayingmidwest's video is extremely misleading, and then shared the truth about Rockford's underground tunnels...

During our conversation with Rob he also mentioned that we can take a virtual tour of some of Rockford's most famous abandoned buildings, so I decided to check that out. (and boy am I glad I did!)

It's no secret that there are a lot of abandoned buildings in Downtown Rockford that need to come down, but they also sit on valuable pieces of property that the City is working hard to redevelop.

As part of their efforts to find redevelopment partners for these abandoned properties, the City of Rockford has created virtual tours to show potential investors (and curious residents). Here are three of them...

Rockford Watch Company Factory at 325 S Madison St. (click here for the virtual tour)

Historic Walgreen's/Trek Media Building at 134 N Main St. (click here for the virtual tour)

Chick House Hotel at 121 S Main St. (click here for the virtual tour)

If you want to learn more about redevelopment possibilities in Rockford, check out this link for more cool pics and info.

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ABC Marketing Outbound Sales Rockford, IL