Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Raleigh, NC

You don't have to be an all-A student from North Carolina State University near Raleigh to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Raleigh, NC

The ABC Marketing Services Difference

For over 20 years, our call center company in Raleigh, NC has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Raleigh, NC

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at The Cypress of Raleigh in Raleigh, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Raleigh, NC

Why Hire a Call Center Company in Raleigh, NC for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Raleigh, NC can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Raleigh, NC

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Raleigh, NC

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Raleigh, NC

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Raleigh, NC

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Raleigh, NC, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Raleigh, NC

Raleigh, NC – Injuries in Crash at Litchford Rd & Saddlebrook Dr

Raleigh, NC (May 11, 2025) – A motor vehicle collision with injuries was reported Friday evening at the intersection of Litchford Rd and Saddlebrook Dr in Raleigh. The crash occurred just after 6:10 p.m., prompting a swift response from Raleigh Fire Department and EMS crews.Medics treated individuals at the scene for a range of injuries sustained during the crash. While officials have not released the number of vehicles involved or specific injury details, responders ensured that those hurt received immediate attention. T...

Raleigh, NC (May 11, 2025) – A motor vehicle collision with injuries was reported Friday evening at the intersection of Litchford Rd and Saddlebrook Dr in Raleigh. The crash occurred just after 6:10 p.m., prompting a swift response from Raleigh Fire Department and EMS crews.

Medics treated individuals at the scene for a range of injuries sustained during the crash. While officials have not released the number of vehicles involved or specific injury details, responders ensured that those hurt received immediate attention. The scene remained active for some time as crews worked to assess the situation and clear the area of debris.

Police are currently investigating the cause of the crash. Investigators are urging anyone with firsthand knowledge or dashcam footage to assist in the ongoing inquiry.

Our thoughts are with those affected by this accident.

Evening Crashes and Personal Injury Risks in North Carolina

Accidents occurring during the evening hours, such as the one on Litchford Rd, often take place when commuter traffic overlaps with residential and commercial travel. In North Carolina, intersections in transitional neighborhoods can become high-risk zones due to fluctuating traffic density and driver fatigue at the end of the day.

The North Carolina Department of Transportation notes that collisions between 5 and 7 p.m. represent one of the highest time blocks for injury-related crashes. Factors contributing to these trends include distracted driving, last-minute lane changes, and aggressive turns near intersections like Saddlebrook Dr, where residential and arterial routes meet.

For crash victims, the hours following the incident are critical. Even when injuries appear minor, seeking prompt medical evaluation is vital to identify delayed symptoms such as concussions or internal trauma. Early documentation of injuries also plays a significant role in any future insurance or legal proceedings.

Injury crashes can also lead to longer-term complications—emotionally, physically, and financially. Victims often face rising medical costs, vehicle repairs, and lost income. Navigating insurance policies and understanding what compensation may be available can be overwhelming without guidance.

Anyone injured in a collision should consider consulting a professional who can help protect their rights and explore recovery options under North Carolina law.

If you or someone you know has been injured in a crash, reach out to Local Accident Reports for assistance.

Raleigh, NC – Injury Collision on I-540 EB Near Buffaloe Rd

Raleigh, NC (May 11, 2025) – An injury collision occurred Friday afternoon on Interstate 540 Eastbound near the Buffaloe Rd interchange. The incident was reported at approximately 4:34 p.m., prompting a swift response from Wake County Sheriff's deputies and emergency medical services. First responders, including paramedics, assessed and treated individuals hurt in the crash.Specific details regarding the number of vehicles involved and the extent of injuries sustained have not been disclosed at this time. Authorities are ...

Raleigh, NC (May 11, 2025) – An injury collision occurred Friday afternoon on Interstate 540 Eastbound near the Buffaloe Rd interchange. The incident was reported at approximately 4:34 p.m., prompting a swift response from Wake County Sheriff's deputies and emergency medical services. First responders, including paramedics, assessed and treated individuals hurt in the crash.

Specific details regarding the number of vehicles involved and the extent of injuries sustained have not been disclosed at this time. Authorities are actively investigating the circumstances leading to the collision. The area experienced temporary traffic disruptions as crews worked to manage the scene and ensure the safety of all individuals present.

Our thoughts are with everyone affected by this accident, and we hope for a swift and full recovery for those injured.

Motor Vehicle Accidents on I-540 in North Carolina

Interstate 540, commonly known as the Raleigh Outer Loop, is a vital roadway in Wake County, North Carolina, facilitating the movement of thousands of vehicles daily. Due to its high traffic volume and the presence of multiple interchanges, I-540 has been the site of numerous motor vehicle accidents over the years. Common contributing factors to accidents on I-540 include distracted driving, speeding, and sudden lane changes.

For instance, in January 2025, a crash occurred on I-540 West near Creedmoor Rd in Raleigh, resulting in two individuals being transported to the hospital. To enhance safety on I-540, the North Carolina Department of Transportation (NCDOT) has implemented various measures, such as improved signage and traffic monitoring systems. Despite these efforts, drivers are urged to exercise caution, adhere to speed limits, and remain attentive to road conditions to prevent accidents.

For individuals involved in motor vehicle accidents on I-540, it is crucial to seek appropriate medical attention and consult with legal professionals to understand their rights and options. Navigating the aftermath of an accident can be challenging, but resources are available to assist those affected.

If you or someone you know has been injured in a crash, reach out to Local Accident Reports for assistance.

Historic Raleigh, NC theater bans Tom Wilson during Capitals’ second-round playoff series against Hurricanes

Tom Wilson has made plenty of enemies over his NHL career, but few have hated him enough to literally ban him from their establishment.With Wilson and his Capitals teammates in Raleigh ahead of Game 4 against the Carolina Hurricanes, the local Rialto Theater says he’ll have to go elsewhere if he wants to catch a movie or a show while in town.The century-old theater and event venue, located just under five miles away from Lenovo Center, took a jab at Wilson on their exterior marquee, ...

Tom Wilson has made plenty of enemies over his NHL career, but few have hated him enough to literally ban him from their establishment.

With Wilson and his Capitals teammates in Raleigh ahead of Game 4 against the Carolina Hurricanes, the local Rialto Theater says he’ll have to go elsewhere if he wants to catch a movie or a show while in town.

The century-old theater and event venue, located just under five miles away from Lenovo Center, took a jab at Wilson on their exterior marquee, per the Washington Post’s Barry Svrluga.

“All are welcome except Tom Wilson,” the sign reads.

Proof. pic.twitter.com/XR3rSaCKQg

— Barry Svrluga (@barrysvrluga) May 11, 2025

Though beloved in DC, Wilson isn’t too popular with opposing fanbases, most recently going viral for his crybaby taunts and a bench brawl in Round 1 against the Montreal Canadiens.

Against the Hurricanes, however, he’s made a bigger impact during play than between the whistles. He was arguably Washington’s strongest player in their Game 2 win on Thursday, recording a two-point night (1g, 1a) and making several defensive plays to keep the Capitals in the game.

Spencer Carbery argued last month that, underneath other clubs’ dislike of Wilson, they actually wished he could be on their side.

“He’s one of those guys in sports that every opposing team despises him but would take him in a second,” he said. “Almost the hatred comes from a, ‘I wish we had him.’ It really does, and that’s a credit to him.”

The Capitals haven’t exactly received a warm welcome in Raleigh even before the Rialto Theater banned Wilson from the premises. With a reputation as one of the hardest buildings to play in as the away team, the fans at Lenovo Center were out in full force in Game 3 as the Capitals gave up a dismal 4-0 loss.

After playing in the notorious Bell Centre in the first round, the Capitals hoped they could build on those games in Raleigh.

“We will rely on some of that experience of playing in, you could argue, two of the most difficult buildings – Montreal and Carolina – in the League,” Carbery said ahead of Game 3. “So, it’s good we can rely on that experience.”

Those efforts didn’t pay off on Saturday, but the Caps are still confident they can win Game 4, no matter how unwelcome they are in the arena — or its nearby movie theaters.

“We split at home, now our job is to split here,” Pierre-Luc Dubois said Sunday. “We have next game to get ready for. There’s no panic. We know what we can do better. We’ve done it this year.”

Raleigh, NC – Collision with Injuries on I-40 WB Near Trinity Rd

Raleigh, NC (May 10, 2025) – A motor vehicle collision with injuries was reported Friday afternoon on Interstate 40 westbound near Trinity Rd. The crash occurred just after 2:00 p.m., triggering a response from the Raleigh Fire Department and emergency medical personnel.First responders, including medics and fire crews, worked to assist those suffering from injuries after the collision. At this time, the number of individuals involved and the extent of the injuries remain undisclosed. EMS remained on scene to provide medi...

Raleigh, NC (May 10, 2025) – A motor vehicle collision with injuries was reported Friday afternoon on Interstate 40 westbound near Trinity Rd. The crash occurred just after 2:00 p.m., triggering a response from the Raleigh Fire Department and emergency medical personnel.

First responders, including medics and fire crews, worked to assist those suffering from injuries after the collision. At this time, the number of individuals involved and the extent of the injuries remain undisclosed. EMS remained on scene to provide medical care and ensure the safety of all parties affected.

Authorities are investigating the cause of the crash and have not released additional information. Our thoughts are with those impacted by this incident.

Highway Collision Risks on Raleigh’s I-40 Corridor

Interstate 40 is a major transportation artery that spans North Carolina, carrying a high volume of vehicles each day. Areas near interchanges like Trinity Rd often see an increased risk of crashes due to frequent lane changes, heavy merging traffic, and sudden slowdowns. These conditions are particularly hazardous during afternoon hours when commuter and commercial traffic intersect.

Accidents on I-40 can range in severity but often require significant coordination between fire, EMS, and law enforcement to manage safely. Even minor crashes on high-speed highways can result in injury due to the force of impact and limited reaction times.

To reduce the risk of injury collisions, drivers are urged to maintain safe following distances, use signals when changing lanes, and remain alert to rapidly changing traffic patterns. Infrastructure improvements and continued enforcement of speed regulations along I-40 also play a key role in promoting roadway safety.

The incident near Trinity Rd serves as another reminder of how critical it is to stay focused and defensive when traveling on busy interstates.

If you or someone you know has been injured in a crash, reach out to Local Accident Reports for assistance.

Raleigh, NC – Auto Accident with Injuries at Poyner Rd & Sir Duncan Way

Raleigh, NC (May 10, 2025) – A motor vehicle collision with reported injuries occurred midday Friday at the intersection of Poyner Rd and Sir Duncan Way in Raleigh. The incident was recorded around 12:33 p.m. and resulted in an emergency response from the Raleigh Fire Department and EMS teams.First responders, including paramedics and fire crews, worked to assist those suffering from injuries after the crash. Specifics regarding the number of individuals involved or the nature of the injuries have not yet been released. M...

Raleigh, NC (May 10, 2025) – A motor vehicle collision with reported injuries occurred midday Friday at the intersection of Poyner Rd and Sir Duncan Way in Raleigh. The incident was recorded around 12:33 p.m. and resulted in an emergency response from the Raleigh Fire Department and EMS teams.

First responders, including paramedics and fire crews, worked to assist those suffering from injuries after the crash. Specifics regarding the number of individuals involved or the nature of the injuries have not yet been released. Medical teams remained on scene to assess and treat all parties as necessary.

An investigation into the crash is ongoing. Our thoughts are with those affected by this accident.

Community Safety and Residential Traffic Risks in Raleigh

Poyner Rd and Sir Duncan Way lie within a suburban zone of Raleigh where residential neighborhoods intersect with local traffic corridors. While these areas are generally quieter than city center roads, intersections within residential communities can still be prone to accidents due to limited sight lines, parked vehicles, and cross traffic.

Crashes occurring at midday often involve routine errands, school pickups, or work commutes—times when drivers may be distracted or in a rush. These contributing factors, combined with suburban road layouts, make vigilance essential for both residents and visitors navigating such neighborhoods.

City planners and safety officials recommend traffic calming measures, updated signage, and community awareness campaigns to reduce accidents in high-traffic residential zones. For drivers, adhering to posted speed limits and remaining alert—especially at neighborhood intersections—can significantly lower the risk of injury collisions.

This Friday afternoon crash in Raleigh is a reminder that road safety is just as critical in residential areas as it is on major highways.

If you or someone you know has been injured in a crash, reach out to Local Accident Reports for assistance.

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ABC Marketing Outbound Sales Raleigh, NC