Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Quincy, MA

You don't have to be an all-A student from Eastern Nazarene College near Quincy to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Quincy, MA

The ABC Marketing Services Difference

For over 20 years, our call center company in Quincy, MA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Quincy, MA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Assisted Living Residences at Hancock Park in Quincy, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Quincy, MA

Why Hire a Call Center Company in Quincy, MA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Quincy, MA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Quincy, MA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Quincy, MA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Quincy, MA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Quincy, MA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Quincy, MA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Quincy, MA

MA billionaire gives Bridgewater State graduates $1,000 each: 'Share in the joy of giving'

You might expect a commencement speaker to try giving graduates pearls of wisdom. This one brought cash.Telecom CEO Robert T. Hale J...

You might expect a commencement speaker to try giving graduates pearls of wisdom. This one brought cash.

Telecom CEO Robert T. Hale Jr. surprised more than 1,400 Bridgewater State University undergraduates with envelopes of $1,000 cash at the Friday, May 16 commencement ceremony at Gillette Stadium.

"This represents how kind-hearted BSU is and how they're continually committed to giving back to their students," said accounting and finance major Reagan Taylor in a video produced by the university, "and rewarding us for the hard efforts we've put in to our degree and it makes me really proud to be a Bear."

A previous scene shows her opening her envelopes with friends and flashing her cash to the camera.

Hale, founder and CEO of Granite Telecommunications, gave each graduate two envelopes with $500 in each.

"The first $500 is for you, to celebrate your accomplishments," Hale told the graduates. "The second envelope says ‘give’ on it. Give that $500 to somebody or another organization who could use it more than you. Share in the joy of giving."

“Rob’s gift embodies the spirit of service and leadership we strive to instill in our students,” Fred Clark, president of Bridgewater State University, said in a statement released by the Bridgewater school. “His example inspires our graduates to lead with compassion and purpose.”

Who is Quincy billionaire Rob Hale?

BSU said that since Hale founded Quincy-based Granite Telecommunications in 2002, he has given away more than $400 million to cancer research, education, and community causes. His fortune has earned him a spot on Forbes' list of the world's richest people.

The university emphasized its role in preparing students for careers in science and technology, saying it educates the most teachers and STEM teachers of any university in Massachusetts. The school also highlighted a new way it plans to make education affordable: Starting in fall 2025, The Bridgewater Commitment will cover the full cost of tuition and mandatory fees for in-state undergraduates from families earning $125,000 or less.

Send your news tips to reporter Chris Helms by email at [email protected] or connect on X at @HelmsNews.

Tick Season -- Prevention is the Best Weapon

This post was contributed by a community member. The views expressed here are the author's own.PetsA Moment of PawsMike DeFina, Community ContributorBy Dr. Edward SchettinoIt’s that time of year – we’re starting to get outdoors more and looking ahead to summer. But as the temperature...

This post was contributed by a community member. The views expressed here are the author's own.

Pets

A Moment of Paws

Mike DeFina, Community Contributor

By Dr. Edward Schettino

It’s that time of year – we’re starting to get outdoors more and looking ahead to summer. But as the temperatures get warmer, both you and your pets are at a higher risk of being exposed to Lyme and other tick-borne diseases.

The Massachusetts Department of Public Health reports the majority of tick-borne disease occurs between June and August, but prevention should be top of mind for your pet year-round.

Ticks can be found anywhere, from the dog park to your backyard, but wooded areas and tall grasses present the most risk.

If your pet has been bitten by a tick, it needs to be removed immediately! Using tweezers, grasp the tick as close to your dog’s skin as possible. Remove the tick in a slow, steady, and straight motion – don’t jerk or twist as anything left behind could cause an infection. Treat the bite wound with antiseptic and monitor the site over the next few days for infection.

Find out what's happening in Quincyfor free with the latest updates from Patch.

Some signs your dog has been infected by a tick-borne disease include fever, loss of appetite, acute lameness, and swelling in the joints, among others. A blood test will determine if Lyme disease or another tick-borne disease is present, and if it is positive and caught early, a course of antibiotics usually provides effective treatment.

However, given that tick-borne diseases can trigger recurring health issues, it is vital to follow recommendations for ongoing follow-up care after diagnosis and treatment.

With ticks seemingly everywhere outdoors, consider the following to help protect your pet:

Despite the forecast for another above-average tick season, it’s simply a matter of being aware and being vigilant to protect both yourself and your pet.

Dr. Edward Schettino is the President and CEO of the Animal Rescue League of Boston, and has a Doctorate of Veterinary Medicine from the Cummings School of Veterinary Medicine at Tufts University.

The views expressed in this post are the author's own. Want to post on Patch?

More from Quincy

MountainOne Named a 2025 Best Places to Work

This post was contributed by a community member. The views expressed here are the author's own.Business & TechThe Boston Business Journal's annual ranking showcases the Massachusetts companies that excel in exceptional work environments.Colleen Cimini, Community Contributor...

This post was contributed by a community member. The views expressed here are the author's own.

Business & Tech

The Boston Business Journal's annual ranking showcases the Massachusetts companies that excel in exceptional work environments.

Colleen Cimini, Community Contributor

MountainOne is pleased to announce that it has been named a 2025 Best Places to Work by the Boston Business Journal.

The Boston Business Journal’s annual ranking showcases the Massachusetts companies that excel in fostering and sustaining exceptional work environments for their employees. The 100 companies honored in 2025 range in size and industry, with winners from various sectors, including financial, technology, retail, and health care.

“At MountainOne, we believe that a strong, supportive workplace culture is the foundation for success – not just for our employees, but for the communities we serve,” said Beth Petropulos, Senior Vice President, Senior Human Resources & SAFE Act Officer at MountainOne. “We are honored by this recognition from the Boston Business Journal and will continue to foster an environment where every employee feels valued, empowered, and inspired to grow.”

"The companies that comprise this year’s Best Places to Work are among the most diverse in the decades we’ve been doing this program,” said Carolyn Jones, Market President and Publisher of the Boston Business Journal. “Their commitment to teamwork, employee engagement, flexibility and trust are the model to which the region’s businesses look for inspiration.”

The businesses that met criteria for office location and size participated in employee-engagement surveys distributed by Business Journal partner Quantum Workplace. Employees were asked to rate their work environment, work-life balance, job satisfaction, advancement opportunities, management, compensation, and benefits. Based on the results of those surveys, businesses were assigned a score out of 100 percent and ranked by Quantum.

Find out what's happening in Quincyfor free with the latest updates from Patch.

The Best Places to Work celebration will be held on June 12th at The Westin Copley Place. A special publication honoring the Top Places to Work winners will appear in the June 13th weekly edition of the Boston Business Journal.

About MountainOne

MountainOne is a mutual holding company headquartered in North Adams, MA. Founded in 1848, MountainOne Bank provides a complete array of personal and business banking and electronic services. MountainOne Bank is Member FDIC and Member DIF. Products and services are offered at full-service offices in the Berkshires (Pittsfield, North Adams, Williamstown) and on Boston’s South Shore (Quincy, Rockland, Scituate).

The financial advisors of MountainOne Investments offer securities and advisory services through Commonwealth Financial Network®, member FINRA/SIPC, a Registered Investment Adviser. Fixed insurance products and services offered through CES Insurance Agency or MountainOne Investments. MountainOne Bank is not a registered broker-dealer or Registered Investment Adviser. MountainOne Bank and MountainOne Insurance are not affiliated with Commonwealth.

Insurance and Investments are not insured by the FDIC and are not deposits or obligations of, or guaranteed by, any depository institution. Funds are subject to investment risks, including possible loss of principal investment.

The views expressed in this post are the author's own. Want to post on Patch?

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Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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