Call Center Company in Providence, RI
You don't have to be an all-A student from Johnson Wales University Providence Campus near Providence to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Providence, RI
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Providence, RI has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Capitol Ridge at Providence in Providence, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Providence, RI for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Providence, RI can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Providence, RI, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Providence, RI
What's the acceptance rate at Brown University? Providence College? See 10 RI schools
Katie Landeckhttps://www.providencejournal.com/story/news/education/2025/06/04/whats-the-admission-rate-at-brown-providence-college-see-10-ri-schools/83987979007/
You've applied to your dream school, but what are the chances of getting in?The average admission rate for four-year colleges in the U.S. in between 68% and 72%, according to the National Association for College Admission Counseling. But, of course, there's a lot of variation.Some of the most exclusive schools in the U.S., including one in Rhode Island, have admission rate...
You've applied to your dream school, but what are the chances of getting in?
The average admission rate for four-year colleges in the U.S. in between 68% and 72%, according to the National Association for College Admission Counseling. But, of course, there's a lot of variation.
Some of the most exclusive schools in the U.S., including one in Rhode Island, have admission rates lower than 10%, while other schools have admission rates near 100%.
Here's a look at the admission rates for 10 of Rhode Island's four-year schools
Brown University acceptance rate
For the class of 2028, Brown had a 5.4% acceptance rate, enrolling 2,638 students. Of the eight Ivy League schools, Brown's acceptance rate is in the middle. The lowest is Harvard University at just 3.41%, and the highest is Cornell University at 7.34%, according to College Advisor.
Bryant University acceptance rate
Bryant University reported a 65% acceptance rate for the class of 2028. On average, their applicants had a 3.6 GPA and an SAT score of 1270 for for the writing and math sections combined (though it's worth noting submitting standardized test scores is optional.)
Johnson & Wales University acceptance rate
At Johnson & Wales's Providence Campus they have an admission rate of 83%, while their Charlotte campus has an admission rate of 73%, according to the University.
New England Institute of Technology acceptance rate
The New England Institute of Technology has an admission rate of 71%, according to U.S. News and World Report.
Providence College acceptance rate
Providence College had an acceptance rate of 50.8% for the class of 2028, according to their website. Of the students who were accepted, 87% played sports in high school, 79% worked a part-time job and 20% held a class office. The Catholic school also noted that 62% of the class of 2028 are Catholic.
Rhode Island College acceptance rate
Rhode Island College has an admission rate of 81%, according to U.S. News and World Reports.
Rhode Island School of Design acceptance rate
One of the more exclusive schools in the state, RISD has an acceptance rate of 14%, according to College Board. For the 2024-2025 school year, the school reported they enrolled 2,084 undergraduate students with an average class size of 15 students.
Roger Williams University acceptance rate
Roger Williams University has about 4,000 full-time students. The current admission rate for the school is 88%, according to College Board.
Salve Regina University acceptance rate
Salve Regina had had an average acceptance rate of 69% the last three years, according to their website. Their students have an average GPA of 3.5 in high school.
University of Rhode Island acceptance rate
University of Rhode Island has an acceptance rate of 77%, according to U.S. News and World Report. The middle 50% GPA range is 3.40 to 4.12 according to their website.
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providencejournal.comhttps://www.providencejournal.com/story/news/politics/government/2025/06/03/5-questions-with-kate-sayles-why-housing-conservation-can-exist-in-ri/83626471007/
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Providence is one of the top summer travel destinations in US, according to Google Flights
Margie Cullenhttps://www.providencejournal.com/story/lifestyle/travel/2025/06/05/summer-travel-2025-top-flight-destinations-include-providence-ri/84025039007/
Last summer, over 8 million people traveled through Logan Airport in July and August on their way to destinations all over the world. Another almost 800,000 went through Providence.But this summer, you may not have to hop on a flight to hit some of the ...
Last summer, over 8 million people traveled through Logan Airport in July and August on their way to destinations all over the world. Another almost 800,000 went through Providence.
But this summer, you may not have to hop on a flight to hit some of the top travel destinations in the United States.
According to Google Flights data from late March, Providence is the fifth top trending destination for domestic travel for summer 2025.
Here’s what else to know about where to go this summer and when to get your tickets.
Top travel destinations for Summer 2025:
The top trending destinations searched on Google flights for trips departing June 1 through Aug. 31, 2025 include three in New England.
One is right here in Providence, and two others are driving distance: Nantucket, Massachusetts and Bangor, Maine.
According to Google Flights, passengers are looking for easy access to the outdoors, including the beach.
When should you book your summer flights?
Average prices for U.S. flights are usually cheapest around 38 days before departure, with the historical low-price range between 21 to 52 days before takeoff, according to Google Flights.
According to Expedia, you should book one to three months ahead of a domestic flight for up to 25% savings compared to last-minute bookings, and just 18 to 29 days before departure is when the lowest fares are often posted.
The 2025 Expedia report also found that Sunday is the best day of the week to book.
Top Google Flight trending international destinations
Want to go abroad instead? Here are the top trending international destinations, according to Google Flights.
Opinion: Proposed RI sales tax on boats would hurt small business and families
Dave Montihttps://www.providencejournal.com/story/sports/outdoors/2025/05/09/capt-dave-monti-argues-against-proposed-rhode-island-sales-tax-on-boats-would-hurt-small-business/83513890007/
On May 5, the boating and fishing community spoke out against Rhode Island House Bill H-6256 at a House Finance Committee meeting. The bill aims to remove the sales, property and use tax exemption on motorboats.Rep. John Lombardi, D-Providence, the bill's sponsor, said, “We have 5-million-dollar boats being bought by...
On May 5, the boating and fishing community spoke out against Rhode Island House Bill H-6256 at a House Finance Committee meeting. The bill aims to remove the sales, property and use tax exemption on motorboats.
Rep. John Lombardi, D-Providence, the bill's sponsor, said, “We have 5-million-dollar boats being bought by people from out of state and they pay no sales tax on these yachts.”
This is not a luxury tax Lombardi is proposing, however, but rather a tax on all 32,000 boats registered in Rhode Island each year, and according to the National Marine Manufactures Association, about three out of four of them are owned by individuals with household incomes of less than $100,000. So the new sales tax and property tax being proposed would tax thousands of working families in Rhode Island.
In a letter to the House Finance Committee, Rick Bellavance, president of the Rhode Island Charter and Party Boat Association, a membership of 51 small businesses in Rhode Island, wrote: “This bill would impact small businesses in the industry by introducing additional costs, with they might need to either absorb or pass on to clients. The industry supports our tourism-based economy and the effects of H-6256 should be carefully considered as the bill would not support tourism and the charter fishing industry in Rhode Island.”
Scott Travers, executive director of the Rhode Island Saltwater Anglers Association, with 7,500 affiliated members and 35 affiliated organizations, said: “Recreational fishing has a 419-million-dollar economic impact on Rhode Island’s economy annually. Many of our members own boats or fish with friends that have boats, so this bill would harm recreational fishing as well as marine trades in Rhode Island.”
Here are some highlights of the testimony I gave at the hearing:
”Over the past 20 years, about 75% of my charter customers came from out of state, which is tourism. I am constantly referreing customers to hotels, restaurants and bait and tackle shops. Tourism, boating and fishing are a major driver to Rhode Island’s economy.
"We have been known as a boating- and fishing-friendly state in part due to no taxes on boats. To enact sales and property taxes on boats will change this perception. We will no longer be the boating- and fishing-friendly state.
"This change in perception will have a profound, negative impact on the number of boaters, fishers and tourists that come to Rhode Island. The income generated from these taxes will be minimal to the positive impact Rhode Island has enjoyed by being perceived as a boating- and fishing-friendly state.
"So I ask anglers, boaters, members of the House, Senate and [the governor's] administration, please do not support a boat sales and property tax. Let the State of Rhode Island remain a boating- and fishing-friendly state that will continue to help drive our economy.”
According to the Rhode Island Maine Trades Association, the state’s marine trades sector collectively accounts for more than 13,300 jobs and $2.65 billion in gross sales.
More to come as we follow this bill through the legislative process. For now, the bill has been put on hold for further study like all bills heard Tuesday night.
Where’s the bite?
Striped bass fishing for holdover striped bass (fish that did not migrate south) continues to be very good with anglers catching keeper striped bass 28 inches to under 31 inches. “Recent sunny days have warmed the water and we're seeing a good mix of sizes, from smaller school bass up to impressive fish over 30 inches. We've also noticed a few worm hatches last week where fish have been present. It looks like these hatches will soon be expanding from the more secluded coves to the open edges of the ponds,” said Declan O’Donnell of Breachway Bait & Tackle in Charlestown. Tom Olson of Ponaug Bait & Tackle in Warwick said: “Still not much action in Apponaug Cove area, but some anglers are picking up fish at Conimicut Point, Warwick, with isolated reports of fish in Greenwich Bay.” Dave Henault of Ocean State Tackle in Providence said: “Fish to 34 inches are being caught in the Providence River and West Passage with school bass being caught in Greenwich Bay. Natural baits such as clam and squid are working as well as flutter spoons as there are not many Atlantic menhaden available.”
Tautog. “We've been getting some positive reports on tautog, with customers having success both from the shore and by boat. There have also been a few reports of cod in deeper waters,” said O’Donnell. Dustin Stevens of Rhode Island Kayak Adventures said: “I like to use half of a green crab with legs off in the spring as the fish seem to like softer baits.” Angler Greg Vespe of Tiverton said: “Tog fishing exploded over the weekend with a nice mix of males and females in the mid- and upper bay now that the water is 52.8, so they are chewing. We had our limits before our coffee was cold and then just played around trying new spots.”
Freshwater trout fishing is still a good bet with trout stocking recently occurring in Rhode Island and Massachusetts waterways. For complete regulations, a list of stocked ponds and a copy of the Rhode Island Freshwater Fishing Regulations and Guide, visit Fish & Wildlife | Rhode Island Department of Environmental Management, and in Massachusetts, visit Freshwater Fishing | Mass.gov.
Dave Monti holds a master captain’s license and charter fishing license. He serves on a variety of boards and commissions and has a consulting business that focuses on clean oceans, habitat preservation, conservation, renewable energy and fisheries-related issues and clients. Forward fishing news and photos to dmontifish@verizon.net or visit noflukefishing.com.
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