Call Center Company in Portland, OR
You don't have to be an all-A student from Reed College near Portland to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Portland, OR
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Portland, OR has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Willamette View in Portland, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Portland, OR for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Portland, OR can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Portland, OR, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Portland, OR
Trail Blazers Hope To Get Lucky At 2025 Draft Lottery
Casey Holdahlhttps://www.nba.com/blazers/news/trail-blazers-hope-to-get-lucky-at-2025-draft-lottery
On Monday, the NBA will hold the 2025 Draft Lottery in Chicago and for the fourth-straight year, the Portland Trail Blazers will be there. The draft lottery has been around long enough that going through the details feels unnecessary (however, if you're so inclined, here you go) so let's just get to what you need to know...The Trail Blazers, by tying the Suns for the ninth-worth record and by losing the coin flip to break that tie, have ...
On Monday, the NBA will hold the 2025 Draft Lottery in Chicago and for the fourth-straight year, the Portland Trail Blazers will be there. The draft lottery has been around long enough that going through the details feels unnecessary (however, if you're so inclined, here you go) so let's just get to what you need to know...
The Trail Blazers, by tying the Suns for the ninth-worth record and by losing the coin flip to break that tie, have the tenth-best odds at the 2025 Draft Lottery. This means they can end up with the first, second, third, fourth, tenth, 11th, 12th, 13th or 14th pick at the 2025 Draft. Here are the odds...
Also, the Trail Blazers only have one pick in either round this yeas as the Raptors, via the Kings, own Portland's second-round pick. The Trail Blazers have won the lottery once. More recently they under-performed their odds in 2024 and 2022 -- both times they ended up with the seventh pick -- while they had the third-best odds and got the third pick in 2023.
The important thing to remember about the draft lottery is it technically only decides the top four picks, everything other than that is decided by regular season record (this is why the Blazers can't end up with picks five through nine). So if a team behind the Trail Blazers is NOT called before Portland, that means a team with worse odds has jumped into the top four. But if the Trail Blazers are not called by the tenth pick, that means they have jumped into the top four. A reminder that the Atlanta Hawks got the top pick in 2024 despite having the tenth-best odds.
The 2025 NBA Draft Lottery broadcast begins at 4 p.m. on ESPN. Toumani Camara will be the team's on-stage representative while assistant GM Andrae Patterson will be the team rep in the room where the drawing is actually conducted. The actual lottery is already conducted by time the broadcast starts so it moves relatively fast. And the team is holding three lottery parties if you'd like to either celebrate and/or commiserate with your fellow Trail Blazes fans.
‘Watershed’ sidewalk investment plan passes Portland City Council
BikePortlandhttps://bikeportland.org/2025/05/08/watershed-sidewalk-investment-plan-passes-portland-city-council-394277
The City of Portland has passed an ambitious new transportation program that, if all goes according to plan, would invest $50 million per year on sidewalks, improved shoulder pathways, and pothole repairs citywide — with a specific emphasis on southwest and east Portland. It’s one of the most significant pieces of policy passed by council since they convened for the first time in January and a major win for the two councilors who spearheaded it.The Sidewalk Improvement and Paving Program (SIPP) first came to light ...
The City of Portland has passed an ambitious new transportation program that, if all goes according to plan, would invest $50 million per year on sidewalks, improved shoulder pathways, and pothole repairs citywide — with a specific emphasis on southwest and east Portland. It’s one of the most significant pieces of policy passed by council since they convened for the first time in January and a major win for the two councilors who spearheaded it.
The Sidewalk Improvement and Paving Program (SIPP) first came to light back in March and was created by District 1 City Councilor Loretta Smith and District 4 Councilor Mitch Green (since then it’s gained support and is also sponsored by D4 councilors Olivia Clark and Eric Zimmerman). Smith and Green found common cause in a desire to correct the historic lack of sidewalk coverage in east and west Portland.
There’s no funding plan yet; but Councilor Green (an economist by training) is working on a bonding plan that will come before the Finance Committee shortly. He says debt financing should be sufficient to raise $200 million over four or five years. The use of funds secured through the sale of city bonds means the program could be implemented without raising taxes and without impacting the current transportation bureau budget.
While what passed yesterday is just a resolution, and doesn’t carry the legal authority of an ordinance, once a finance plan is in place, this program will have a major impact on how the Portland Bureau of Transportation (PBOT) builds out the city’s sidewalk network. And thanks to a successful amendment proposed by Councilor Clark, the program will also permit PBOT to build “alternative pathways” when full sidewalks are not feasible. These pathways give PBOT the ability to address sidewalk gaps by finding creative design solutions that are easier and/or cheaper to build than raised concrete sidewalks with curbs and all the related stormwater features they require. These pathways (which would be used by bicycle riders as well in many cases) are likely to be similar to the “alternative walkway” PBOT built on NE 60th Avenue in the Cully neighborhood in 2021.
Whether or not SIPP projects could happen in Cully, which is in District 2, and whether or not PBOT will be limited to building projects only in districts 1 and 4, was a major point of debate in Wednesday’s meeting.
Surprisingly, District 1 Councilor Candace Avalos proposed an amendment to remove districts from the policy language entirely. Avalos felt like creating programs that target specific districts might set a bad precedent. “I’m trying to prevent us from making this precedent where we’re going to turn this into some kind of turf war,” Avalos said. She believes PBOT should use its existing data and equity toolkit to determine which parts of Portland need sidewalks the most — instead of having politicians dictate where investments go.
Councilor Green disagreed strongly.
“I think if you strike the terms ‘District 1’ and ‘District 4’, it renders the point of this resolution largely moot and we just fall back on the broader transportation planning framework that we already have.” “How long should southwest Portland wait for sidewalks? Is it 50 years? Is it 100 years? Is it longer?,” Green asked rhetorically in a passionate defense of the program.
“I think we were elected to fight for our districts, and I’m doing that right now,” Green continued. “I’m not going to go back to my district and talk to the immigrant community in southwest Portland and tell them I did not fight for them.”
PBOT Director Millicent Williams was on hand to clarify how they would interpret the program. Asked by Council President Elana Pirtle-Guiney whether the resolution would prohibit PBOT from using SIPP to build projects in districts 2 and 3, Williams said no. In the end, the Avalos amendment failed as councilors realized that, while the resolution prioritizes districts 1 and 4, other districts could receive investments as well.
Another element of this new program that was clarified on Wednesday was what resolutions sponsors mean when they say “pavement.” “Just for the record, ‘pavement maintenance deficiencies’ [in the resolution language] is a euphemism for potholes,” Councilor Clark said.
When it came time to cast a final vote, one of the resolution’s chief architects, Councilor Loretta Smith said, “We are writing our past wrongs and making sure that everyone in the city of Portland has an opportunity not just to survive, but they have an opportunity to safe streets and sidewalks.” In a statement yesterday, Smith said its passage was, “a watershed moment.” And her colleague Councilor Green added, “I think today is going to mark a turning point in the history of this city where we say we are no longer going to accept neighborhoods in our city to be ignored.”
District 3 Councilor Steve Novick was the lone “no” vote. “I think asking PBOT to spend time planning,= to do things we have no money to do is putting the cart before the horse and I’m not prepared to say that I prioritize $200 million for sidewalks before we have addressed the pavement maintenance deficit,” he said.
From here, Councilor Green and his staff will work on the funding plan that will soon be on the agenda of the Finance Committee. That plan will be an ordinance and, if it’s passed, will give the SIPP the funding and legal backing it needs to be something much more than just another plan. Smith said in a statement that PBOT would begin planning and implementation immediately and said the community can expect major developments in SIPP by this summer. Stay tuned.
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Jonathan Maus (Publisher/Editor)
Founder of BikePortland (in 2005). Father of three. North Portlander. Basketball lover. Car driver. If you have questions or feedback about this site or my work, contact me via email at maus.jonathan@gmail.com, or phone/text at 503-706-8804. Also, if you read and appreciate this site, please become a paying subscriber.
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