Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Pittsburgh, PA

You don't have to be an all-A student from University of Pittsburgh Kenneth P Dietrich School of Arts and Sciences near Pittsburgh to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Pittsburgh, PA

The ABC Marketing Services Difference

For over 20 years, our call center company in Pittsburgh, PA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Pittsburgh, PA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Fair Oaks Senior Living in Pittsburgh, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Pittsburgh, PA

Why Hire a Call Center Company in Pittsburgh, PA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Pittsburgh, PA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Pittsburgh, PA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Pittsburgh, PA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Pittsburgh, PA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Pittsburgh, PA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Pittsburgh, PA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Pittsburgh, PA

Report: Steelers Set to Unveil New Alternate Helmet

The Pittsburgh Steelers will soon reveal a new alternate helmet design.In this story:Published May 6, 2025 ScheduleFull ScheduleNewsPodcasts...

The Pittsburgh Steelers will soon reveal a new alternate helmet design.

In this story:

Published May 6, 2025

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Pittsburgh Hospital Safety Grades: Spring 2025

The nonprofit Leapfrog Group has released its latest hospital safety grades. Find out here how your local hospital fared.Patch StaffPITTSBURGH, PA — Ten hospitals in the Pittsburgh region received an"A" grade for preventing medical errors, accidents, injuries and infections in a new nationwide hospital safety analysis. But 12 received a "C" grade and two were graded a "D," meaning patients are more likely to die a preventable death at those facilities than those graded higher.The Lea...

The nonprofit Leapfrog Group has released its latest hospital safety grades. Find out here how your local hospital fared.

Patch Staff

PITTSBURGH, PA — Ten hospitals in the Pittsburgh region received an"A" grade for preventing medical errors, accidents, injuries and infections in a new nationwide hospital safety analysis. But 12 received a "C" grade and two were graded a "D," meaning patients are more likely to die a preventable death at those facilities than those graded higher.

The Leapfrog Group, a national nonprofit organization committed to improving the quality and safety of American health care, assesses nearly 3,000 hospitals nationwide twice a year. Leapfrog uses more than 30 national performance measures from the Centers for Medicare & Medicaid Services, the Leapfrog Hospital Survey and information from other supplemental data sources.Taken together, those performance measures produce a single letter grade representing a hospital's overall performance in keeping patients safe from preventable harm and medical errors.

What follows are the grades for Pittsburgh-area hospitals:

A Grades

Allegheny Health Network Wexford, Wexford

Find out what's happening in Pittsburghfor free with the latest updates from Patch.

Allegheny Valley, Harrison

Forbes, Monroeville

St. Clair Health, Mt. Lebanon

UPMC East, Monroeville

UPMC Mercy, Uptown

UPMC Passavant, McCandless

UPMC Passavant, Cranberry

UPMC St. Margaret, Aspinwall

East Liverpool City

B Grades

Allegheny General, North Side

Jefferson Regional, Jefferson Hills

Canonsburg General, Canonsburg

Butler Memorial, Butler

C Grades

UPMC Presbyterian, Shadyside

West Penn, Lawrenceville

UPMC Shadyside

UPMC McKeesport

UPMC Heritage Valley, Sewickley

UPMC Washington

Westmoreland Hospital Independence Health, Greensburg

Armstrong County Memorial, Kittanning

Uniontown

Latrobe Hospital Indepence Health

Heritage Valley, Beaver

D Grades

Penn Highlands Mon Valley, Monongahela

Weirton Medical Center

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Rite Aid's 2nd Bankruptcy: What It Means For PA Customers

PENNSYLVANIA — Rite Aid filed for bankruptcy on Monday for the second time in less than two years after the previous restructuring lessened the pharmacy chain's debt but still left it on unsound financial footing.The company listed li...

PENNSYLVANIA — Rite Aid filed for bankruptcy on Monday for the second time in less than two years after the previous restructuring lessened the pharmacy chain's debt but still left it on unsound financial footing.

The company listed liabilities in the range of $1 billion to $10 billion in a Chapter 11 petition filed in New Jersey bankruptcy court.

The Philadelphia-based drug store chain also announced it is seeking a buyer, and said that re-filing for Chapter 11 bankruptcy protection will speed that process.

For now, Rite Aid plans to keep its stores open, the company said in a statement. However, in a brief address on Monday, Schroeder told employees that all stores would either be closed or sold, people familiar with the situation told Bloomberg.

“While we have continued to face financial challenges, intensified by the rapidly evolving retail and healthcare landscapes in which we operate, we are encouraged by meaningful interest from a number of potential national and regional strategic acquirors,” Rite Aid CEO Matt Schroeder said in a statement. “As we move forward, our key priorities are ensuring uninterrupted pharmacy services for our customers and preserving jobs for as many associates as possible.”

Find out what's happening in Pittsburghfor free with the latest updates from Patch.

Rite Aid said customers can continue to access pharmacy services and products in stores and online, including prescriptions and immunizations. In connection with the sale process and court-supervised proceedings, the company said it is working to facilitate a smooth transfer of customer prescriptions to other pharmacies.

Rite Aid employees will continue to receive pay and benefits. But the company told employees it will cut jobs after failing to secure additional financing from its lenders, Bloomberg News reported, citing an internal letter from Schroeder.

Rite-Aid is the nation's third largest pharmacy chain behind CVS and Walgreens. All three have suffered financial difficulties and shuttered hundreds of stores in recent years.

Rite-Aid operated about 2,000 pharmacies as recently as 2023 but now has only about 1,240 stores as it enters its second bankruptcy.

Federal HHS cuts worry experts on childhood lead poisoning: 'We're at risk in Pa.'

Public health advocates are concerned about the effect of federal budget cuts and layoffs on efforts to prevent childhood lead poisoning in Pennsylvania.“We’re at risk in Pennsylvania,” said Rosemarie Halt, chair of the Lead Free Promise Project of Pennsylvania. “Having this funding interrupted will interrupt a lot of really good programs.”Layoffs in the U.S. Department of Health and Human Services eliminated the federal Childhood Lead Poisoning Prevention Program staff in its entirety, said Halt....

Public health advocates are concerned about the effect of federal budget cuts and layoffs on efforts to prevent childhood lead poisoning in Pennsylvania.

“We’re at risk in Pennsylvania,” said Rosemarie Halt, chair of the Lead Free Promise Project of Pennsylvania. “Having this funding interrupted will interrupt a lot of really good programs.”

Layoffs in the U.S. Department of Health and Human Services eliminated the federal Childhood Lead Poisoning Prevention Program staff in its entirety, said Halt.

Cuts to the Centers for Disease Control & Prevention (CDC) also froze some funding to state and local governments, she said, such as a $500,000 grant that had just been awarded to the city of Chester, Pa., for lead poisoning prevention efforts in the community.

The cuts were part of what HHS described as a “dramatic restructuring” as part of President Donald Trump’s Department of Government Efficiency Workplace Optimization Initiative. In a March 27 press release announcing the cuts, HHS said that the reduction of about 10,000 full-time employees would save taxpayers $1.8 billion per year.

“Over time, bureaucracies like HHS become wasteful and inefficient even when most of their staff are dedicated and competent civil servants,” HHS Secretary Robert F. Kennedy Jr. said at the time. “This overhaul will be a win-win for taxpayers and for those that HHS serves.

In response to HHS cuts that terminated federal grants to state agencies, Pennsylvania and 22 other states sued the federal government on April 1, alleging that the government had violated existing contracts. In Pennsylvania, those grants amounted to $500 million dollars, according to a press release from the state.

Lead is a neurotoxin that can impair brain development, particularly when children are exposed before the age of 6. Lead exposure most commonly occurs through peeling or flaking lead paint or household dust containing lead, though it can also be ingested through water traveling through lead pipes, soil or in the air near industrial facilities.

Pennsylvania has the fourth-oldest housing stock in the nation, and 80% of housing in Allegheny County was built before 1978, when lead paint was outlawed.

In 2023, 3.12% of children in Allegheny County tested positive for what the CDC defines as an elevated blood lead level of over 3.5 ​​micrograms of lead per deciliter.

The federal government distributes money to state and local governments through its Childhood Lead Poisoning Prevention Program.

It is unclear what the effect of the layoffs will be on programs that are currently receiving federal funding.

“If they fired all the staff, we’re all assuming there’s nobody monitoring the grants,” said Halt. “We’re still trying to determine what it looks like in Pennsylvania, but there’s nobody to ask.”

A Pittsburgh-based nonprofit organization, Women for a Healthy Environment, has a three-year grant from the Childhood Lead Poisoning Prevention Program, receiving $190,940 each year.

At Women for a Healthy Environment, the grant money is used to provide workshops on how to identify lead in the home and assess the risk, conduct lead inventory risk assessments in homes, provide training to contractors and run public awareness campaigns on social media and other sources.

“We certainly are hopeful that federal funding will continue because we know that’s a critical resource,” said Michelle Naccarati-Chapkis, executive director of Women for a Healthy Environment. “I think it’s the question of the unknown at this point. At this point we are proceeding with business as usual.”

Allegheny County is in the second year of a three-year federal grant from the Childhood Lead Poisoning Prevention Program, receiving $31,000 per year. The money is used for outreach and education to the general public and to families with children with elevated lead levels.

In addition to the effect that the layoffs could have on state and local grants, both Naccarati-Chapkis and Halt expressed concern about the impact that the staff reduction could have on lead prevention efforts nationally. The employees at the CDC who lost their jobs were instrumental in tracing cases of very high lead levels in children to the cinnamon in applesauce pouches manufactured in Ecuador. The effort led to a recall of 3 million applesauce pouches starting in October of 2023.

“The department that investigated that was cut,” said Halt. “They were putting everything from the states together, figuring out where the applesauce was concentrated. Who is going to do that? The local governments and states can’t do that.”

There have been some indications that the Childhood Lead Prevention Program could be moved into a different division within HHS, but likely without the same staff to support it, said Halt.

“There is a great deal of fear right now in public health,” said Halt, “because we just don’t know what we’re dealing with.”

First Published: May 3, 2025, 1:00 a.m. Updated: May 3, 2025, 12:40 p.m.

Anya Sostek is a Post-Gazette health reporter who has been with the organization since 2004. A Duke University graduate, she previously worked as a business, education, news and features reporter.

asostek@post-gazette.com

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