Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Pittsburgh, PA

You don't have to be an all-A student from University of Pittsburgh Kenneth P Dietrich School of Arts and Sciences near Pittsburgh to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Pittsburgh, PA

The ABC Marketing Services Difference

For over 20 years, our call center company in Pittsburgh, PA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Pittsburgh, PA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Fair Oaks Senior Living in Pittsburgh, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Pittsburgh, PA

Why Hire a Call Center Company in Pittsburgh, PA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Pittsburgh, PA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Pittsburgh, PA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Pittsburgh, PA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Pittsburgh, PA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Pittsburgh, PA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Pittsburgh, PA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Pittsburgh, PA

Efforts To Thwart Mosquitoes In Pittsburgh Area Underway

PITTSBURGH, PA — As the weather warms in the spring every year, a familiar threat emerges: mosquitoes.To get out in front of the problems the insects can cause, the Allegheny County Health Department is launching its annual treatment of more than 50 wetlands across 20 municipalities to target mosquito larvae before they ever take flight.Since the 1970s, the treatment effort has been a cornerstone of the county’s strategy to reduce the risk of mosquito-borne illnesses like West Nile Virus. This year, the program will...

PITTSBURGH, PA — As the weather warms in the spring every year, a familiar threat emerges: mosquitoes.

To get out in front of the problems the insects can cause, the Allegheny County Health Department is launching its annual treatment of more than 50 wetlands across 20 municipalities to target mosquito larvae before they ever take flight.

Since the 1970s, the treatment effort has been a cornerstone of the county’s strategy to reduce the risk of mosquito-borne illnesses like West Nile Virus. This year, the program will again use Altosid XR, a biological larvicide recommended by the Pennsylvania Department of Environmental Protection. The product disrupts the life cycle of mosquitoes and midges—stopping them in their larval tracks—without harming humans, pets, fish, or other aquatic life.

“Among our many management practices to control mosquito populations, our annual spring wetland and catch basin treatments are some of the most effective,” said Nick Bladauf, ACHD Vector Control Specialist. “This allows us to stop mosquitoes from ever becoming the flying, biting pests people dread.”

The health department also tackle urban mosquito habitats with a citywide catch basin treatment program. Starting May 19, crews will treat over 13,500 storm drains and catch basins in Pittsburgh and five nearby boroughs—Bellevue, Millvale, McKees Rocks, Mount Oliver and Wilkinsburg.

Find out what's happening in Pittsburghfor free with the latest updates from Patch.

The shallow, stagnant basins are ideal breeding grounds for mosquitoes. Treating them early dramatically reduces the need for adult mosquito spraying later in the season.

People who notice potential mosquito breeding grounds—such as standing water in yards, tire piles, neglected pools, clogged rain gutters or blocked catch basins—are encouraged to file a complaint online or call 412-350-4046.

Pa. could be hit hard by Chinese tariffs

Pennsylvania exported $3.1 billion worth of goods t...

Pennsylvania exported $3.1 billion worth of goods to China in 2023 — supporting more than 24,000 local jobs.

Why it matters: Now, those industries face major headwinds as U.S.-China trade tensions boil over.

Catch up quick: China increased its tariff on U.S. goods to 125% last week. The U.S. now charges 145% on Chinese goods — the 125% reciprocal rate plus an earlier 20% tariff in a dispute over the flow of fentanyl, Axios' Ben Berkowitz reports.

Zoom in: China is Pennsylvania's fourth-largest export market, accounting for 6% of the state's global exports, per the U.S.-China Business Council.

Zoom out: China is the U.S.' third-biggest export market. More than 931,000 jobs were supported in 2022 by U.S. exports to China, according to the council.

The big picture: President Trump's tariff strategy aims to rebalance the global economy, but economists warn it will likely lead to higher prices for everyday necessities like food, clothing, and cars, while also putting pressure on businesses.

World's Best Beer Destinations Ranked: See How Pittsburgh Fared

A website dedicated to drinking has rated cities all over the world for their beer quality. See here how highly Pittsburgh was ranked.Eric Heyl, Patch StaffPITTSBURGH, PA — Pittsburgh is among the world's top 10 beer destinations for 2025. That's according to VinePair, a digital media company and website that deliv...

A website dedicated to drinking has rated cities all over the world for their beer quality. See here how highly Pittsburgh was ranked.

Eric Heyl, Patch Staff

PITTSBURGH, PA — Pittsburgh is among the world's top 10 beer destinations for 2025. That's according to VinePair, a digital media company and website that delivers content about drink culture and trends and topics on wine, beer and spirits.

Pittsburgh was ranked the globe's fifth-best spot to imbibe and the highest-ranking American city on the list. New York City, the only other U.S. city to appear on the list, was ranked ninth.

Here's what VinePair had to say about the city's burgeoning beer scene:

"People have been brewing in Pittsburgh since as early as 1765, when an influx of German immigrants in the late-18th and early 19th centuries introduced new styles and techniques, allowing the city’s beer industry to flourish. And some of those breweries are still around today.

"In 1861, German immigrant Edward Frauenheim established Iron City Brewery, one of the first American breweries to produce a lager. Just over 30 years later, the brewery joined forces with roughly 20 others around the city to form what is now known as the Pittsburgh Brewing Company. Iron City Lager is still produced from the same recipe used in 1861.

Find out what's happening in Pittsburghfor free with the latest updates from Patch.

"Schedule a tour at Pittsburgh Brewing to see how the historic lager is produced and before trying a sample. For some craft beer history, visit the folks over at Penn Brewery, Pittsburgh’s oldest craft brewery. Established in 1986, the brewery got its start producing lagers adhering to Reinheitsgebot purity laws but has since expanded its offerings to include a handful of IPAs.

"To see more of Pittsburgh’s 40-plus brew houses, don’t miss City Brew’s Pittsburgh Signature Brew Tour, which makes pit stops at three rotating facilities around the Steel City. The three-and-a-half-hour tour offers 12 tastings in total at breweries like Hop Farm Brewing Company, which prioritizes the use of local ingredients, and Trace Brewing, which specializes in IPAs.

"The city also plays host to Barrel & Flow, which will take place this year from August 8–10 at The Stacks at 3 Crossings. The annual beer festival is a celebration of Black brewing and artistry, bringing together over 100 breweries, distilleries, music artists, small businesses, and more from across the country."

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Which Of These Pittsburgh Communities Are Ranked Among Northeast's Best?

PITTSBURGH, PA — Two Western Pennsylvania communities have been rated among the best small towns in the northeast in a ...

PITTSBURGH, PA — Two Western Pennsylvania communities have been rated among the best small towns in the northeast in a USA Today Reader's Choice Awards list.

Sewickley was ranked second, behind only Castine Maine. Ohiopyle in Fayette County was ranked fourth.

Here's what USA Today said about Sewickley:

"A Pittsburgh suburb, Sewickley, Pennsylvania, is known for its leafy streets and upscale boutiques. Featuring well-preserved architecture,the town seamlessly blends historic charm with modern sophistication. It has a thriving cultural scene, spearheaded by the Sweetwater Center for the Arts, which offers hundreds of classes to the community and adds an enriching layer to this tranquil destination along the Ohio River."

Here's what USA Today said about Ohiopyle, which last year was ranked first among northeast towns:

Find out what's happening in Pittsburghfor free with the latest updates from Patch.

"In southwestern Pennsylvania, Ohiopyle is situated along the meandering Youghiogheny River and draws adventurers of all ages with its rugged charm and variety of natural wonders. Famous for Ohiopyle State Park, this area invites outdoor enthusiasts to experience many diverse activities, including first-rate whitewater rafting, rock climbing, wildlife spotting, and incredible waterfall hikes."

All of the top 10 towns on the list have a population of less than 25,000. They were nominated by a panel and voted on by readers as the best for their scenery, historic charm, cuisine and cultural attractions.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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