Call Center Company in Phoenix, AZ
You don't have to be an all-A student from UEI College Phoenix near Phoenix to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Phoenix, AZ
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Phoenix, AZ has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Great Heart Adult Assisted Living Home in Phoenix, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Phoenix, AZ for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Phoenix, AZ can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Phoenix, AZ, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Phoenix, AZ
Fennemore combines with Phoenix-based BurnsBarton
AZ Business Magazinehttps://azbigmedia.com/business/fennemore-combines-with-phoenix-based-burnsbarton/
In a bold move that strengthens its leadership in labor and employment law services, Fennemore, a leading full-service Am Law 200 business law firm, is combining with BurnsBarton, a premier Phoenix-based employment law and litigation boutique firm, effective June 2, 2025.DEEPER DIVE: 20 emerging business categories gaining traction in ArizonaINDUSTRY INSIGHTS:...
In a bold move that strengthens its leadership in labor and employment law services, Fennemore, a leading full-service Am Law 200 business law firm, is combining with BurnsBarton, a premier Phoenix-based employment law and litigation boutique firm, effective June 2, 2025.
DEEPER DIVE: 20 emerging business categories gaining traction in Arizona
INDUSTRY INSIGHTS: Want more news like this? Get our free newsletter here
The strategic union nearly doubles the number of Phoenix-based attorneys in Fennemore’s Employment and Labor Law practice area, bringing together two high-performing teams known for their forward-thinking counsel and people-first approach.
In addition to deep alignment in values and practice strengths, the combination provides BurnsBarton’s clients access to Fennemore’s broader platform, including highly regarded teams in areas such as real estate, business and finance, ERISA, and trusts and estates. This expanded bench enhances the client experience, allowing for more comprehensive support under one roof.
James Goodnow, CEO of Fennemore, said, “BurnsBarton’s dynamic team and deep focus on labor and employment law make this a natural fit for our forward-thinking firm. This isn’t just a growth move—it’s a strategic alignment that helps us deliver what today’s employers need: insight, depth, and continuity.”
Christine Burns, co-founder of BurnsBarton, added, “Combining with Fennemore allows us to expand our reach and stay ahead of the rapidly changing legal landscape, without compromising who we are. Strong relationships, engagement in the legal community, and a steadfast commitment to excellence have always defined our firm. Fennemore shares those values, which gives us the platform to serve clients with even greater impact.”
“This decision was about momentum and culture,” shared David Barton, co-founder of BurnsBarton. “We could have chosen any number of paths, but we chose Fennemore for its growth and financial strength, innovative approach to the practice of law, focus on technology, and track record of investing in its people. This combination is a springboard to help us do what we do best, at a bigger scale and with greater reach.”
This combination is the latest in a series of intentional expansions for Fennemore, reflecting the firm’s commitment to selective growth and delivering top-tier counsel in the areas most critical to business clients. For more information, visit FennemoreLaw.com.
Phoenix, AZ – Injury Accident Reported at N 13th St & E Camelback Rd
Police Accident Reports (888) 657-1460https://localaccidentreports.com/phoenix-az-injury-accident-reported-at-n-13th-st-e-camelback-rd/
Phoenix, AZ (May 12, 2025) – An injury crash was reported early Monday afternoon at the intersection of North 13th Street and East Camelback Road in Phoenix. The incident occurred at approximately 12:45 p.m. and involved emergency response due to injuries sustained.According to Arizona 511 traffic alerts, the crash prompted immediate response from local first responders. The area was designated as an injury incident, though the number of individuals involved and the severity of injuries have not been confirmed at this tim...
Phoenix, AZ (May 12, 2025) – An injury crash was reported early Monday afternoon at the intersection of North 13th Street and East Camelback Road in Phoenix. The incident occurred at approximately 12:45 p.m. and involved emergency response due to injuries sustained.
According to Arizona 511 traffic alerts, the crash prompted immediate response from local first responders. The area was designated as an injury incident, though the number of individuals involved and the severity of injuries have not been confirmed at this time.
The collision caused traffic disruption at the intersection, which is a well-traveled corridor in central Phoenix. By 1:12 p.m., the scene remained active as authorities worked to clear the area and assess those involved.
Additional details regarding medical transport or contributing factors have not yet been released.
We extend our best wishes to those injured and hope for their full recovery.
Urban Intersection Crashes in Phoenix
Busy intersections like N 13th St and E Camelback Rd are common locations for injury crashes in Phoenix due to dense traffic, frequent turning movements, and pedestrian activity. Collisions in these zones often result from red-light violations, speeding, or inattentive driving.
Even minor-seeming crashes in high-traffic areas can lead to significant injuries such as concussions, back and neck trauma, or broken bones. Injured parties should always seek medical evaluation and carefully document the crash details for both health and insurance purposes.
If you’ve been hurt in a crash, you may be dealing with medical bills, missed work, and confusion over how to proceed. That’s where having access to trusted local resources can make all the difference.
Have questions after an accident? Local Accident Reports is here to guide you through every step—from treatment to recovery. Contact us today to get connected with helpful support options in your area.
Authentic Flamenco Presents Ángeles Gabaldón in Phoenix
patch.comhttps://patch.com/arizona/phoenix/calendar/event/20250518/f1f98b16-4aa1-4289-b24b-2583addb7b72/authentic-flamenco-presents-ngeles-gabaldn-in-phoenix
Sun, May 18, 2025 at 2:00 PMThe Madison Center for the Arts, 5601 N 16th St, Phoenix, AZ, 85016More info hereAfter its international success with over 225,000 attendees, Authentic Flamenco is finally coming to Phoenix! This breathtaking flamenco show features ...
- Sun, May 18, 2025 at 2:00 PM
- The Madison Center for the Arts, 5601 N 16th St, Phoenix, AZ, 85016
- More info here
After its international success with over 225,000 attendees, Authentic Flamenco is finally coming to Phoenix! This breathtaking flamenco show features award-winning dancer Ángeles Gabaldón alongside a renowned lineup of Spanish artists, making their debut in Phoenix with a captivating world-class fusion of live music, dance, and singing. Feel the raw power of this pure Spanish art form in an incredible venue, brought to you by Fever & The Royal Opera of Madrid.
Phoenix: Gates to Authentic Flamenco open on May 18th! Tickets are selling fast—don’t miss out!
HighlightsExperience the passion of authentic Spanish flamenco! Award-winning dancer Ángeles Gabaldón joins an extraordinary ensemble this year, featuring both a male and female dancer for the first time.An electrifying show of rhythm and soul, transporting you to Spain with mesmerizing footwork, haunting melodies, and powerful vocals. Enhanced artist-audience interaction makes the magic feel closer than ever!A breathtaking venue in Phoenix—immerse yourself in an atmosphere that brings the essence of Spain to life, enhancing every beat, step, and note.A world-class spectacle by the Royal Opera of Madrid—Spain’s most prestigious performing arts institution, recognized as the Best Opera Company in the World (2019, International Opera Awards). Their expertise brings the magic of flamenco to life like never before.Brought to you by SO-LA-NA Entertainment—an elite flamenco production company blending tradition with innovation to deliver a performance that will leave you breathless.
General InfoDates and times: Select your date and time directly in the ticket selector (doors open 60 minutes prior; late entry is not permitted)Duration: The show runs approximately 65 minutes. VIP and VIP+ ticket holders will enjoy an extended 90-minute experience, including a meet & greet with the artists after the showLocation: Madison Center for the Arts, 5601 N 16th St, Phoenix, AZ 85016Age requirement: All ages welcome! Guests under 16 must be accompanied by an adultAccessibility: The venue is ADA-compliantCheck the FAQs for this experience here
Performers
DescriptionFlamenco is an expression of passion and emotion, a tribute to the feelings that make us human. Originating in Spain, this special production—presented in partnership with the Royal Opera of Madrid and produced by SO-LA-NA—brings together award-winning professionals for an unforgettable performance filled with stunning vocals, masterful instrumentation, and mesmerizing dance. Whether you’re a devoted flamenco fan or experiencing it for the first time, there’s no better way to witness the raw power of this captivating Spanish art form. ¡Olé!
Seating Map
Phoenix, AZ – Injury Crash Reported at N 31st Ave and W Thomas Rd
Police Accident Reports (888) 657-1460https://localaccidentreports.com/phoenix-az-injury-crash-reported-at-n-31st-ave-and-w-thomas-rd/
Phoenix, AZ (May 12, 2025) – An early morning crash resulting in injuries was reported at the intersection of North 31st Avenue and West Thomas Road in Phoenix, according to Arizona 511 traffic updates.The collision occurred at approximately 6:46 a.m., prompting a quick emergency response from local fire and EMS personnel. By 6:58 a.m., officials had confirmed that at least one person sustained injuries as a result of the crash. The scene remained active for a short period as responders treated the injured and worked to c...
Phoenix, AZ (May 12, 2025) – An early morning crash resulting in injuries was reported at the intersection of North 31st Avenue and West Thomas Road in Phoenix, according to Arizona 511 traffic updates.
The collision occurred at approximately 6:46 a.m., prompting a quick emergency response from local fire and EMS personnel. By 6:58 a.m., officials had confirmed that at least one person sustained injuries as a result of the crash. The scene remained active for a short period as responders treated the injured and worked to clear debris and ensure the safety of surrounding traffic.
Details regarding the number of vehicles involved, the severity of injuries, or what led to the crash have not yet been released. Authorities continue to investigate the circumstances surrounding the incident.
We extend our best wishes to those injured and hope for a full and speedy recovery.
Morning Crash Risks at Busy Intersections in Phoenix
Intersections like N 31st Ave and W Thomas Rd are often prone to morning crashes due to heavy commuter traffic, school drop-offs, and high-speed turns. Collisions during these hours are frequently attributed to distraction, red-light violations, or unsafe lane changes.
Even in seemingly moderate-impact collisions, victims may suffer from injuries such as whiplash, head trauma, or internal bruising—many of which may not be immediately apparent. Prompt medical evaluation and proper documentation are critical to a full recovery and to support any future claims related to the crash.
Phoenix traffic safety officials have emphasized the importance of reducing speeds and increasing awareness during peak traffic hours to prevent such incidents. Local authorities are also working to upgrade traffic control measures in high-risk zones through signal timing improvements and intersection redesigns.
If you've been injured in a traffic crash in Phoenix, it's vital to secure medical care, understand your legal rights, and connect with support services early.
Involved in a crash like the one at 31st Ave and Thomas Rd? Local Accident Reports can help you access the medical, legal, and recovery resources you need to move forward. Contact us today and let us assist you in navigating your next steps with clarity and confidence.
Arizona bill aims to end city-funded hotel stays for homeless people
Ashlie Rodriguezhttps://www.fox10phoenix.com/news/arizona-bill-aims-end-cities-paying-hotels-house-homeless-people
Bill targets city-funded hotel stays for homelessThe BriefPHOENIX - A new Arizona bill would force hotels to warn customers that it’s housing homeless people.Not only that, but the bill would stop cities from paying hotels ...
Bill targets city-funded hotel stays for homeless
The Brief
PHOENIX - A new Arizona bill would force hotels to warn customers that it’s housing homeless people.
Not only that, but the bill would stop cities from paying hotels to temporarily provide shelter.
What we know:
HB 2803 was introduced by Rep. Matt Gress. He says these services haven’t worked in San Francisco or Los Angeles, and he doesn’t want them imported here.
The Independent 47 hotel on Pima Road used to save a couple of rooms for homeless senior citizens and families at the expense of Scottsdale taxpayers.
But, residents complained and Rep. Gress decided the program, statewide, should be ended all together.
"Again, it’s warehousing people, and it’s this vicious circle of moving people throughout the social services system, and not getting the real healing that they need," he explained.
He’s tried a statewide ban before, but this legislative session, the House and Senate are on board with HB 2803.
The bill would stop these city and state-funded programs, and also force hotels that do take in the homeless to post signs and warnings on their websites that homeless people are housed inside, and to lock their doors and safely store their belongings.
The other side:
"I think that there is a general notion with this bill, that being homeless somehow makes you more dangerous. But if I am a woman with kids, seniors, veterans, youth who are on their own, these are the sorts of places that create safety, when suitable beds aren’t available," Nicole Newhouse, executive director of the Arizona Housing Coalition.
The Arizona Housing Coalition points to rural areas, like Cochise County, that only have one shelter. Or Mesa, which currently pays the Windemere Hotel to provide rooms for the unsheltered, successfully helping people get back on their feet.
Big picture view:
"The reason why it doesn’t work is because you can’t control the facility. You have to have command and control over the entire facility, who comes in and who comes out. Otherwise, you’re going to see drugs pass in and out very easily. You’re also going to put the general public, patrons who are not part of the homelessness program, at risk," Rep. Gress said.
He says the state should be investing in emergency and transitional shelters where people can be supervised, treated and tracked.
Homeless advocates stress there’s an entire segment of the homeless population who will be hurt if Rep. Gress’ bill became law.
"It’s not necessarily the people that immediately come to mind when you think homeless. Most people do not enter homelessness looking like that archetype. They start at a place, and it’s a place that they are seeking help, and they don’t get it. So, hotels are places where we can prevent that, at least temporarily, until we can connect people to more suitable shelter and the support they need to build their lives to a place where they can thrive on their own," Newhouse said.
What's next:
Rep. Gress attempted to pass this bill last year, but it failed. While he has the backing of both the House and Senate this time, he’s expecting Governor Katie Hobbs to veto it.
He says he’ll keep trying because this issue of the homeless and how to help them isn’t ending anytime soon.
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