Let's Talk 1-866-552-3118Call Center Company in Peoria, IL
You don't have to be an all-A student from Bradley University near Peoria to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.
Years of Experience
- Call Center Company in Peoria, IL
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Peoria, IL has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.
What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness- Automotive & Transportation
- Business Services & Consulting
- Construction & Engineering
- E-Commerce & Retail
- Education & E-Learning
- Energy & Utilities
- Financial Services & Banking
- Government & Public Sector
- Healthcare & Medical Services
- Hospitality & Travel
- Human Resources & Staffing
- Information Technology (IT) & Software Development
- Insurance
- Legal & Law Firms
- Logistics & Supply Chain
- Manufacturing & Industrial
- Marketing & Advertising
- Media & Entertainment
- Nonprofit & Charitable Organizations
- Real Estate & Property Management
- Security & Surveillance
- Telecommunications
- Waste Management & Environmental Services
- Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Independence Village Senior Living in Peoria, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.
Why Hire a Call Center Company in Peoria, IL for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
- 24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors- Equipment Manufacturers
- Organic Farms
- Car Dealerships
- Trucking & Logistics Companies
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Peoria, IL can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.
What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
- Online Learning Platforms
- Private Schools
- Online Stores
- Fashion Brands
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.
Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.
Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
- Water & Electric Providers
- Solar Energy Firms
- Investment Companies
- Insurance Firms
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?
If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
- Hotels
- Travel Agencies
- Tech Startups
- IT Consulting Firms
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
- Health Insurance Providers
- Auto Insurance Companies
- Warehousing Companies
- 3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Peoria, IL, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
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Peoria’s ‘American Idol’ contestant makes it to Top 20: Can he go even further?
Kent Davishttps://www.25newsnow.com/2025/04/21/peorias-american-idol-contestant-makes-it-top-20-can-he-go-even-further/
PEORIA (25News Now) - Victor Solomon of Peoria has managed to win the hearts of American Idol viewers, but now he has to keep that momentum.Last week, the game changed for Solomon when he had to think about more than the judges as the voting rounds began.Until Sunday’s episode, he didn’t know whether his Luke Bryan Cover on April 13 brought in those votes he needed.But at the beginning of last night’s episode, he learned he made it...
PEORIA (25News Now) - Victor Solomon of Peoria has managed to win the hearts of American Idol viewers, but now he has to keep that momentum.
Last week, the game changed for Solomon when he had to think about more than the judges as the voting rounds began.
Until Sunday’s episode, he didn’t know whether his Luke Bryan Cover on April 13 brought in those votes he needed.
But at the beginning of last night’s episode, he learned he made it into the “Top 20.”
“Thank you all so much for your votes and getting me to the next round! It’s truly, truly amazing you all voted for this guy from Central Illinois to move forward on American Idol for singing a country song. I hope you all continue to love the genres I switch into,” said Solomon.
PREVIOUS: Peoria’s Victor Solomon returns to the big screen as American Idol contestant
For the most recent episode, which aired on Easter, he continued to show off his genre flexibility with the gospel song “From Every Mountain” by Kurt Carr.
He said he picked the song to represent his deep Christian faith during the holiday; he even picked a red suit to represent the blood Jesus shed on the cross.
Voting for that episode closed Monday morning.
Peoria waits with bated breath for the results.
Tune into American Idol on Monday’s at 7 p.m. on ABC.
You can watch 25News - any newscast, anywhere - streaming LIVE on 25NewsNow.com, our 25News mobile app, and on our WEEK 25News SmartTV streaming app. Learn more about how you can get connected to 25News streaming live news here.
Copyright 2025 WEEK. All rights reserved.
Peoria’s ‘American Idol’ contestant waits for vote results
Kent Davishttps://www.25newsnow.com/2025/04/18/peorias-american-idol-contestant-waits-vote-results/
PEORIA (25News Now) - “He impressed the judges, but did he impress the viewers?” That’s the question this weekend for Peoria’s “American Idol” contestant Victor Solomon.He’s been a performer of many hats, from soul to rock n’ roll. Last Sunday, he added a cowboy hat to the list with a performance of judge and country star Luke Bryan’s “That’s My Kind of Night.”Solomon said the song stu...
PEORIA (25News Now) - “He impressed the judges, but did he impress the viewers?” That’s the question this weekend for Peoria’s “American Idol” contestant Victor Solomon.
He’s been a performer of many hats, from soul to rock n’ roll. Last Sunday, he added a cowboy hat to the list with a performance of judge and country star Luke Bryan’s “That’s My Kind of Night.”
Solomon said the song stuck with him ever since he heard it on the radio, and he picked it for the show because its spirit of good times fit the setting.
“It was important to sing about a wonderful night, and that night was a wonderful night in Hawaii,” he explained.
The night got even more wonderful after the song when Bryan got up on stage to dance with Solomon.
“They asked me to teach him a few moves and I just had to go with my gut and make sure we get the ‘yeehaw’ in there. It was definitely a fun moment,” said Solomon with a smile.
However, with Solomon in the first voting round of the “Top 24,” he’s still waiting to find out if he’ll advance.
It’s a tough wait, but he told 25News that even if he doesn’t make it, he’s been blessed to represent Peoria and feel the love and support of his hometown.
“Central Illinois is definitely a place of talent and of gifts. I think so many people in our area are gifted with many, many gifts: arts, STEM, academics, whatever the case may be. It’s truly, truly inspiring and a blessing to be representing Central Illinois on this show right now,“ said Solomon.
The contestants who won’t advance will be revealed at the beginning of this weekend’s episode, but performers still have to prepare a performance just in case they make it.
Solomon said that, if he makes the cut, he wants to perform a song representing his deep Christian faith in honor of the Easter air date.
The next episode of “American Idol” airs Sunday, April 20, at 7 p.m. on ABC.
You can watch 25News - any newscast, anywhere - streaming LIVE on 25NewsNow.com, our 25News mobile app, and on our WEEK 25News SmartTV streaming app. Learn more about how you can get connected to 25News streaming live news here.
Copyright 2025 WEEK. All rights reserved.
Demolition of old eastbound McClugage Bridge continues
Jason Howellhttps://www.25newsnow.com/2025/04/16/demolition-old-eastbound-mcclugage-bridge-continues/
PEORIA (25News Now) - A blast felt and heard between 9:30 and 10:00 a.m. Wednesday signaled the ongoing demolition of the old eastbound span of the McClucage Bridge.The third of now eight explosive events demolished part of the steel girders of spans 24-26 on the East Peoria side of the bridge.The next ...
PEORIA (25News Now) - A blast felt and heard between 9:30 and 10:00 a.m. Wednesday signaled the ongoing demolition of the old eastbound span of the McClucage Bridge.
The third of now eight explosive events demolished part of the steel girders of spans 24-26 on the East Peoria side of the bridge.
The next blast will be the week of April 28 and is set to be the biggest, taking down the main truss of the bridge, according to the Illinois Department of Transportation.
Area road closures for the remaining blasts are expected to last up to an hour.
The following will be closed to all traffic on blast days:
Rising river levels have necessitated an adjustment to the schedule of events.
Anyone who wants to view the events are reminded that a security perimeter around the blast area will be in effect on land and water.
Pedestrians are also asked to avoid trespassing on private property without the property owner’s permission.
Drones will be used as a mechanism to verify a safe and successful demolition of the explosives. Personal, civilian drones will be required to maintain 1,000 feet north of the bridge and fly at least 300 feet above the ground.
Any incursion into the area may cause postponement of the blast, with drone owners potentially liable for delays to the contractor.
You can watch 25News - any newscast, anywhere - streaming LIVE on 25NewsNow.com, our 25News mobile app, and on our WEEK 25News SmartTV streaming app. Learn more about how you can get connected to 25News streaming live news here.
Copyright 2025 WEEK. All rights reserved.
7 kids uninjured after 3-vehicle crash involving a school bus in Peoria
Jason Howellhttps://www.25newsnow.com/2025/04/15/no-injuries-reported-bus-crash-says-peoria-police/
PEORIA (25News Now) - No children were injured after a crash involving their school bus Tuesday afternoon.Officers were called at 4 p.m. for the three-vehicle crash that happened in front of Sterling Middle School.Police said one vehicle pulled out of a parking lot and collided with another that then crashed into the school bus.The crash pushed the bus off the road and onto the grass of Newman Golf Course across the street.Seven kids were onb...
PEORIA (25News Now) - No children were injured after a crash involving their school bus Tuesday afternoon.
Officers were called at 4 p.m. for the three-vehicle crash that happened in front of Sterling Middle School.
Police said one vehicle pulled out of a parking lot and collided with another that then crashed into the school bus.
The crash pushed the bus off the road and onto the grass of Newman Golf Course across the street.
Seven kids were onboard the bus and were not injured.
The three drivers involved were taken to local hospitals with minor injuries. One driver had to be extricated, according to the Peoria Fire Department.
The fire department said 11 patients were involved. Seven refused transport and four were taken to local hospitals. No life-threatening injuries were reported.
All three vehicles have been towed away.
The crash is being investigated.
All lanes of Sterling are now open.
You can watch 25News - any newscast, anywhere - streaming LIVE on 25NewsNow.com, our 25News mobile app, and on our WEEK 25News SmartTV streaming app. Learn more about how you can get connected to 25News streaming live news here.
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