Call Center Company in Peoria, IL
You don't have to be an all-A student from Bradley University near Peoria to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Peoria, IL
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Peoria, IL has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Independence Village Senior Living in Peoria, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Peoria, IL for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Peoria, IL can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Peoria, IL, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Peoria, IL
Peoria Civic Center breaks records after comedian Nate Bargatze visits Peoria
Jason Howellhttps://www.25newsnow.com/2025/05/12/peoria-civic-center-breaks-records-after-comedian-nate-bargatze-visits-peoria/
PEORIA (25News Now) - One comedian’s appearance in the River City over the weekend helped the Peoria Civic Center break not one, but two records.Nate Bargatze’s two shows on Saturday brought in more than 18,000 people, setting a new single-day record for concert attendance in the arena’s 43-year history.The previous record-holder was Elton John, who drew 11,766 back in March 1999.Bargatze’s afternoon performance also set the ...
PEORIA (25News Now) - One comedian’s appearance in the River City over the weekend helped the Peoria Civic Center break not one, but two records.
Nate Bargatze’s two shows on Saturday brought in more than 18,000 people, setting a new single-day record for concert attendance in the arena’s 43-year history.
The previous record-holder was Elton John, who drew 11,766 back in March 1999.
Bargatze’s afternoon performance also set the record for the highest-grossing comedy show - which was then broken by his evening show just hours later.
“We love Nate Bargatze, and it is pure joy when he performs in Peoria,” said Rik Edgar, General Manager of the Peoria Civic Center. “It is an amazing achievement to break multiple venue records and set new standards for future shows. We congratulate Outback Presents and the entire Nate Bargatze team on their success and for letting us be a part of a historic day.”
Bargatze is no stranger to Peoria. He’s sold out shows in the Prairie Home Alliance Theater on Nov. 14, 2021, and Nov. 1 and 2, 2023.
The Civic Center also played host to Seether on Thursday and Dog Man: The Musical on Saturday in the theater, and a sold-out Shinedown show in the arena on Friday.
You can watch 25News - any newscast, anywhere - streaming LIVE on 25NewsNow.com, our 25News mobile app, and on our WEEK 25News SmartTV streaming app. Learn more about how you can get connected to 25News streaming live news here.
Copyright 2025 WEEK. All rights reserved.
Undercooked beef and handwashing violations: Peoria food inspections for April 2025
Cassidy Waigandhttps://www.pjstar.com/story/lifestyle/food/2025/05/16/the-best-and-worst-peoria-illinois-food-inspections-for-april-2025/83623668007/
The Peoria City/County Health Department conducts food inspections for a wide range of establishments in the area. Inspections look for issues that could contribute to the spread of foodborne illness, as well as general cleanliness and maintenance of the establishment.The Journal St...
The Peoria City/County Health Department conducts food inspections for a wide range of establishments in the area. Inspections look for issues that could contribute to the spread of foodborne illness, as well as general cleanliness and maintenance of the establishment.
The Journal Star examined routine inspections for restaurants, mobile establishments and bars in Peoria County. There were nearly 100 inspections completed for these categories in April.
The establishments listed below received either no violations or enough violations to warrant a warning from the health department. According to the Peoria City/County Health Department, "inspections only provide a snapshot of a food establishment's practices, as they are based on what is seen at the time of the inspection."
Terminology used by the health department
Establishments with no violations during routine April inspections
Warning comments during routine April inspections
Burger King #16027 - University at 3129 N. University St., Peoria, received five priority, two priority foundation and five core violations. Some of these included:
Hey Tea, which includes Hokkaido Restaurant, at 3311 N. University St., Peoria, received seven priority, four priority foundation and 15 core violations. Some of these included:
Warning comment follow-up inspections
Sushi Po Japanese & Chinese Restaurant, which does business as Sushi Ko at 4700 N. University St. 89-89A, Peoria, received three priority foundation and 13 core violations during an inspection on Feb. 26.
A follow-up inspection on April 8 found one priority foundation and six core violations. Some of the violations included:
Burger King #16027 - University at 3129 N. University St., Peoria, received five priority, two priority foundation and five core violations during an inspection on April 9.
The health department returned a few days later to inspect the hand sink which had been improperly draining. Comments on the inspection noted that the sink was "draining properly to the approved floor drain, and wastewater is being disposed of through an approved sewage system."
A full follow-up inspection took place on April 24. During the inspection, the establishment received one priority and six core violations.
"As of today, a (significant) amount of (priority) and (priority foundation) violations have been corrected," comments noted, "and the establishment shall return to normal routine inspection."
Hey Tea, which includes Hokkaido Restaurant, at 3311 N. University St., Peoria, received seven priority, four priority foundation and 15 core violations during a routine inspection on April 16.
During a follow-up inspection on April 30, the establishment received one priority, three priority foundation and nine core violations. Some violations included:
Comments noted that a 30-day follow-up inspection will be conducted "due to the number of violations at the routine inspection and during this 10-day follow-up inspection."
Groundbreaking held for Meadowview Behavioral Hospital
OSF HealthCarehttps://newsroom.osfhealthcare.org/groundbreaking-held-for-meadowview-behavioral-hospital/
New hospital to expand access to vital behavioral health services in Greater PeoriaOSF HealthCare and US HealthVest have officially broken ground on Meadowview Behavioral Hospital, a new state-of-the-art facility that will expand access to critically needed behavioral health services in Central Illinois. The ceremony occurred at 9014 N Wood Sage Road, Peoria, and marks a major milestone in a joint venture between two organizations committed to improving access to mental health care in Illinois.Meadowview Behavioral Hospital w...
New hospital to expand access to vital behavioral health services in Greater Peoria
OSF HealthCare and US HealthVest have officially broken ground on Meadowview Behavioral Hospital, a new state-of-the-art facility that will expand access to critically needed behavioral health services in Central Illinois. The ceremony occurred at 9014 N Wood Sage Road, Peoria, and marks a major milestone in a joint venture between two organizations committed to improving access to mental health care in Illinois.
Meadowview Behavioral Hospital will provide comprehensive inpatient and outpatient psychiatric care. The hospital will serve patients in need of treatment for depression, anxiety, trauma, substance use disorders and other behavioral health conditions.
“This is a vital addition to our region that reflects our shared commitment to meeting people where they are with compassionate, high-quality care,” said Michelle Conger, President, OSF HealthCare. “Mental and behavioral health are critical components of a person’s well-being, and this new hospital will help us address one of the most urgent health needs in our community.”
The hospital is the result of a joint venture between OSF HealthCare and US HealthVest, a national leader in behavioral hospitals. The two organizations are working together to bring innovative and accessible care solutions to communities across the Midwest.
“We are proud to partner with OSF HealthCare to bring Meadowview Behavioral Hospital to life,” said Dr. Richard Kresch, President and CEO of US HealthVest. “This hospital will fill a significant gap in the region’s health care services and provide high-quality, evidence-based treatment for those struggling with mental health issues.”
Construction is expected to be completed in the first half of 2026. Meadowview Behavioral Hospital will bring new clinical jobs to the area and provide a much-needed resource for individuals and families seeking behavioral health support.
OSF HealthCare is an integrated health system founded by The Sisters of the Third Order of St. Francis. Headquartered in Peoria, Illinois, OSF HealthCare has 17 hospitals – 11 acute care, five critical access, one continuing care – with 2,305 licensed beds throughout Illinois and Michigan. OSF employs more than 26,000 Mission Partners across 160+ locations and includes OSF OnCall, the digital health operating entity which offers a hospital-at-home. Advances in health care transformation take place through OSF Innovation and OSF Children’s Hospital of Illinois, the third largest pediatric hospital in Illinois, cares for our smallest patients. In addition, OSF has two colleges of nursing; operates OSF Home Care Services, an extensive network of home health and hospice services; owns Pointcore, Inc., comprised of health care-related businesses; OSF HealthCare Foundation, the philanthropic arm for the organization; and OSF Ventures, which provides investment capital for promising health care innovation startups. OSF HealthCare has been recognized by Fortune as one of the most innovative companies in the country. More at osfhealthcare.org.
US HealthVest is an innovative developer of psychiatric hospitals with locations in the Chicago, Atlanta, Seattle, Boston and Indianapolis markets. US HealthVest’s portfolio of hospitals are accredited by The Joint Commission and provide specialized psychiatric care to all patients, regardless of ability to pay. A full continuum of inpatient and outpatient services are provided at each hospital. For more information, please visit www.ushealthvest.com.
IESA track and field 2025 state finals meet is set for East Peoria. What you need to know
Wes Huetthttps://www.pjstar.com/story/sports/local/2025/05/15/iesa-state-track-2025-what-to-know-about-illinois-grade-school-state-finals-meet/83604755007/
The 2025 IESA Track and Field State Finals will take place two weekends in May at EastSide Centre in East Peoria.IESA track and field state finals enters its 92nd boys meet and its 51st girls meet. The state finals will consist of 60 total events each weekend, offering 14 events each for seventh- and eighth-grade boys and seventh- and eighth-grade girls an...
The 2025 IESA Track and Field State Finals will take place two weekends in May at EastSide Centre in East Peoria.
IESA track and field state finals enters its 92nd boys meet and its 51st girls meet. The state finals will consist of 60 total events each weekend, offering 14 events each for seventh- and eighth-grade boys and seventh- and eighth-grade girls and four wheelchair events.
Here's what you need to know about the 2025 IESA track and field state finals:
When are 2025 IESA track and field state finals?
The IESA Class 1A/2A Track and Field State Finals are Friday, May 16 and Saturday, May 17. The IESA Class 3A/4A Track and Field State Finals are Friday, May 23 and Saturday, May 24.
Field events will begin at 11 a.m. Friday with running events kicking off at 1:15 p.m. All events will resume at 9 a.m. Saturday. The event is expected to end at approximately 5:30 p.m. Saturday. The Parade of Athletes will begin each day starting at 10:15 a.m. Friday and 8:20 a.m. Saturday.
Where are 2025 IESA track and field state finals?
The state meet will be held at EastSide Centre, 1 EastSide Dr., East Peoria, Illinois.
Directions for 2025 IESA track and field state finals
The facility is located just off Interstate 74.
2025 IESA Track and Field State Finals tickets
Tickets for the event are $12 can be purchased online at iesa.org and through the Go Fan app. Tickets are $15 cash at the gate. Preschoolers are free. Fans will receive a wristband that must be worn at all times. The wristband will allow for exit and re-entry. Gates will open to the general public at 9:30 a.m. Friday and 7:30 a.m. Saturday. Parking is $5.
How many schools participate in 2025 IESA Track and Field State Finals?
According to the IESA, 606 member schools entered the 2025 state series. The first weekend will see more than 2,600 student-athletes representing 276 of the eligible 306 schools in Class 1A/2A.
2025 IESA track order of events
For a complete schedule of events, visit iesa.org.
2025 IESA state track qualifiers
For a complete list of qualifiers, visit iesa.org.
IESA state track records
Visit iesa.org for a complete look at the current state finals track and field records. State records are for the state finals only and do not include regular-season events.
2025 IESA state track results
All results will be updated continuously throughout each weekend. All final results are expected to be available by 7:30 p.m. Saturday. To view results, visit iesa.org.
Canadian bus company to invest $31.5M with new plant in Peoria area. Here's what we know
Zach Rothhttps://www.pjstar.com/story/business/2025/05/13/canadian-bus-company-damera-to-build-new-plant-in-peoria-county/83601047007/
Editor's note: An earlier version of this story included an incorrect location for the new company's facility, which has not yet been finalized.(This story was updated to accurately reflect the most current information.)A Canadian company specializing in building electric buses is set to open its first U.S. manufacturing plant in the Peoria area....
Editor's note: An earlier version of this story included an incorrect location for the new company's facility, which has not yet been finalized.
(This story was updated to accurately reflect the most current information.)
A Canadian company specializing in building electric buses is set to open its first U.S. manufacturing plant in the Peoria area.
Damera Corporation, along with Illinois Gov. JB Pritzker and the Illinois Department of Commerce and Economic Opportunity, announced Tuesday that it would open its first assembly plant in the U.S. in the Peoria area, planning to invest $31.5 million over the next four years while also adding 90 new, full-time jobs.
The company reached a Reimagining Energy and Vehicles in Illinois agreement with the state, which said that they would be leasing a 55,000-square-foot facility to produce the eJEST, a new line of fully electric minibuses that carry 19 passengers with a range of 130 miles.
Employees at the new facility will be paid "at or above 120 percent of the average wage paid to full-time employees in the same job classification in Peoria County," according to the company.
In addition, the state is providing a $6 million tax credit to help with investments and job creation.
The facility will also serve as an assembly plant and administrative facility. Specialized areas will also be set up for battery assembly, charging infrastructure and other sustainability initiatives.
The announcement was made by Pritzker and executives of the Ontario-based bus manufacturer while they were in Washington, D.C., for a business development trip. Roger D'Hollander, the chief operating officer of Damera, said that they were proud to make a contribution in the Peoria community and would be committed to supporting economic growth in the area.
"Our commitment to fostering long-term growth and job creation in the Peoria area remains unwavering," D'Hollander said in a statement. "This investment not only strengthens the local economy but also creates hundreds of new opportunities for the community. We are proud to contribute to a vibrant workforce and are deeply committed to supporting the economic prosperity of the region."
Pritzker said that Damera's investment in Illinois helps to solidify the state's position as a hub for EV development in the United States.
"Over the past six years, Illinois has pushed to solidify our status as a hub of the EV future – and put our shoulder to the wheel to get that vision off the ground and on the road," Pritzker said. "Through our competitive incentive programs, workforce development, and other business attraction efforts, the state is bringing in companies like Damera that not only create jobs and opportunity for our people, but commit themselves to our communities."
Chris Setti, CEO of the Greater Peoria Economic Development Council, said that they were looking forward to welcoming Damera to the Peoria community.
"The Damera team have been great partners in this process from the very beginning," Setti said in a statement. "We are happy that they chose the Greater Peoria region to be their first location in our country, and we look forward to helping them grow in the community and be another successful business calling the Greater Peoria region home."
Setti said that Damera has set up shop in East Peoria while they look for a permanent facility.
The Damera arrangement is the first one in the Peoria area for the state's REV program, which provides incentives and tax credits for companies planning to produce electric vehicles and components for them in Illinois. Among the companies who benefit from the program include Rivian, Wieland North America and Avina Clean Hydrogen.
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