Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Paterson, NJ

You don't have to be an all-A student from Paterson Charter School for Science and Technology near Paterson to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Paterson, NJ

The ABC Marketing Services Difference

For over 20 years, our call center company in Paterson, NJ has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Paterson, NJ

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Mi Casa Es Su Casa Paterson NJ in Paterson, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Paterson, NJ

Why Hire a Call Center Company in Paterson, NJ for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Paterson, NJ can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Paterson, NJ

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Paterson, NJ

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Paterson, NJ

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Paterson, NJ

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Paterson, NJ, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Paterson, NJ

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Family's lawyer says teacher punched 12-year-old Paterson student in the face

PATERSON — A 12-year-old student at Paterson’s School 8 was allegedly punched in the face by a teacher on May 1, according to a lawyer representing the child’s family.The child, who is in the sixth grade, was diagnosed with a concussion from the blow, said the attorney, Abdul Hamdan. School officials seemed more interested in covering up the incident than they were in finding out what happened, Hamdan said.The lawyer said the educator continued working his regular job after the alleged incident....

PATERSON — A 12-year-old student at Paterson’s School 8 was allegedly punched in the face by a teacher on May 1, according to a lawyer representing the child’s family.

The child, who is in the sixth grade, was diagnosed with a concussion from the blow, said the attorney, Abdul Hamdan. School officials seemed more interested in covering up the incident than they were in finding out what happened, Hamdan said.

The lawyer said the educator continued working his regular job after the alleged incident.

“If a teacher can punch a child in the face without consequences, what does it say about our system?” Hamdan asked. “He shouldn’t be interacting with our children.”

Story continues below photo gallery

Hamdan said the educator should be placed on paid leave while the allegations are investigated.

District officials did not immediately respond to a reporter’s questions about the alleged incident.

John McEntee Jr., the president of the Paterson teachers’ union, expressed full support for the educator involved in the incident.

“We fully believe that when all the evidence is produced, the public will see he is completely exonerated of the false allegations made against him,” the union president asserted.

Hamdan said the boy — whose family came to Paterson in June 2024 — had been in a fight with another student, which the teacher broke up. The other boy made a disparaging comment about his client’s mother, Hamdan said. His client then spat at the other student, the lawyer stated.

At that point, the teacher punched the boy, the attorney stated.

Hamdan said the child’s mother went to the school and district headquarters five times in the days after the incident to get answers about what happened. He said that officials told her the incident was “a personnel matter” they could not discuss.

Hamdan said he has requested copies of the security camera recordings of the incident but has not yet received them. He said law enforcement officials are investigating the incident.

In additional to his law practice, Hamdan also does real estate development, including the ongoing construction of a 171-unit apartment building on Pennsylvania Avenue in South Paterson.

Movie films at iconic North Jersey pizzeria. Here's what we know

Another movie filmed in North Jersey this week, but the production appears to be a mystery.Patsy's Tavern and Restaurant in Paterson closed May 6 for the filming of a movie, confirme...

Another movie filmed in North Jersey this week, but the production appears to be a mystery.

Patsy's Tavern and Restaurant in Paterson closed May 6 for the filming of a movie, confirmed the owner Jill Barbarulo.

The eatery was only closed for a day and reopened May 7. Filming was done all day at the restaurant.

The owner of Patsy's could not disclose what specific movie filmed at her tavern. She did say, however, that the movie was not the new Netflix film starring Robert De Niro, "Whisper Man," which was filmed in Paterson on May 1.

Jill Barbarulo and her husband stayed at her restaurant all day while the movie was filmed at Patsy's. She met the director and producers but while they filmed she let the team work their magic and didn't speak to the actors between sets.

The filming at the Paterson restaurant adds to the long list of movies that were filmed in New Jersey. Last year was a busy year for movies made in New Jersey. Movies such as "Happy Gilmore 2," "A Complete Unknown," and an unreleased Bruce Springsteen biopic were filmed in New Jersey in 2024. Sydney Sweeny was also spotted filming at Rutt's Hut in Clifton in January

Pope Leo XIV's Peruvian roots bring pride to Paterson, N.J., community

A new pope with American and Peruvian roots means a lot to many people in Paterson, New Jersey.Pope Leo XIV has dual citizenship, holding nationality in both the United States and Peru, where he served for many years.In his first address after ...

A new pope with American and Peruvian roots means a lot to many people in Paterson, New Jersey.

Pope Leo XIV has dual citizenship, holding nationality in both the United States and Peru, where he served for many years.

In his first address after being elected the new pope on Thursday, Chicago-born Cardinal Robert Prevost greeted the people of Peru and his former diocese in Chiclayo. It was a welcome sight in Paterson's Peru Square.

"Hope is very great for our culture and our community, especially in New York and New Jersey, where we are big," Peruvian-American Ceasar Moreno said.

Moreno said he often visits Paterson's Peruvian enclave, where there's a sense of pride and, he says, hope for humanity with this new pope.

"We need more reunion. We need more people to be unionized and to love each other," he said.

At Peruvian restaurant Mi Barrunto, Miguel Iglesias said he feels proud the pontiff has Peruvian roots and hopes he blesses the community with everything migrants are facing.

"It looks like God wanted an American this time"

At the Diocese of Paterson, Bishop Kevin Sweeney weighed in on this important moment for the Catholic Church.

"To see him come out on the balcony, just a gift for the church and the world," Sweeney said. "We believe that those cardinals were praying to the Holy Spirit. Who does the Holy Spirit want? Who does God want for us? It looks like God wanted an American this time, so thanks be to God."

Sweeney said there's "every indication" Pope Leo XIV's leadership will be similar to that of Pope Francis.

"To hear his words of peace and that we're bridge-builders and saying we have to continue the synodal work of Pope Francis," he said. "If he's similar to Pope Francis, I think it will be a great blessing."

Jenna DeAngelis

Jenna DeAngelis is an Emmy award winning journalist. She joined CBS News New York as a general assignment reporter in March 2018.

From lunar rover project to Harvard: Paterson teen gets 5 Ivy League acceptances

3-minute read0:001:05PATERSON — Salman Chowdhury, a Harvard University-bound teenager from Paterson, knows that much of his academic success came as a result of his parents’ sacrifice.“The reason my parents came to this country is because they wanted their children to have great opportuniti...

3-minute read

PATERSON — Salman Chowdhury, a Harvard University-bound teenager from Paterson, knows that much of his academic success came as a result of his parents’ sacrifice.

“The reason my parents came to this country is because they wanted their children to have great opportunities,” Chowdhury said. “The least I could do is try my best.”

Chowdhury was born in Dubai, and his Bangladeshi family won a visa lottery that allowed his mother, Fathema, to bring him and his older brother, Sadman, to New Jersey in 2009. His father remained overseas for four years working in the family business to make ends meet.

That sacrifice has paid off, as Chowdhury — a senior at Passaic County Technical Institute STEM Academy in Wayne — was accepted to five Ivy League schools.

Story continues below photo gallery.

He recently decided to attend Harvard University in the fall. He is leaning toward getting a degree in applied math, a subject for which he has shown a rare gift at an early age.

In 2019, Chowdhury became one of only 16 students to ace the New Jersey Student Learning Assessments standardized test. What made the feat so historic is that he also got a perfect score on the language test — the first in the school district to do both in the same year, Paterson Press reported.

Chowdhury was fortunate to find teachers at Paterson’s Academy for the Gifted and Talented who recognized his abilities and decided to devise personalized curriculums that challenged him beyond the typical classwork.

“In eighth grade, I finished the geometry curriculum and moved on to algebra, pre-calculus, and bits of calculus,” Chowdhury said. “That carried over to high school — I became the only freshman in my year to be placed into honors algebra 2 and trig.”

Chowdhury’s enrollment in Passaic County Technical Institute STEM Academy helped him flourish at the top-ranked school in the county. There he found himself surrounded with the region’s other gifted students. Together, Chowdhury, and six other classmates created the school’s first-ever algebra 3 class.

Chowdhury also joined the school’s first-ever robotics team — for his capstone project he designed a lunar rover that could withstand the moon's harsh environment.

High achievement at academy

It’s plausible that Chowdhury would have achieved similar success had he never set foot in PCTI STEM Academy. Still, he gained entrance into this selective high school — the acceptance rate is 30% — just as PCTI STEM Academy Principal Joaquim Johnson believes it finally found its stride.

“I knew that of all the classes that we had, that this one would be the most successful,” Johnson said.

Johnson, who has been with the school from the beginning in 2018, watched the PCTI STEM Academy grow from an inaugural class of 253 to surpass 1,000 students now. Johnson credits the academy’s success to the resources at his disposal, with Passaic County Technical Institute’s total operating budget this year at $137 million.

But the principal said resources alone cannot explain the culture of high achievement at PCTI STEM Academy. “If you’re not doing all that you can do, you're not going to feel like you belong,” Johnson said.

Erudite work, humble student

Nathaniel Sanchez, an English teacher at PCTI STEM Academy, made a point to read the title of Chowdhury’s 20-page Advanced Placement research paper, in hopes of conveying the erudite work his student has been working on lately.

“The exact title is, ‘How Color and Infill Density Affect the Ultimate Tensile Strength of PLA Filament,’” Sanchez said with a hearty laugh. “He was incorporating his interest in 3-D printing, but what stands out about him, what I wrote in his college recommendation, is that he is the most humble student.”

Chowdhury’s down-to-earth nature comes from his gratitude to his parents. His mother, Fathema, said the family struggled to find work as immigrants in a new land. His mother took jobs at a local dollar store and a public school cafeteria because these types of jobs allowed her to be with her children when they returned home from school.

When Chowdhury’s father, Mohammed, finally joined his family in the United State in 2013, he initially worked jobs at Subway and 7-Eleven. Today, his parents both work as substitute teachers in the Paterson school district.

“A lot of my success is because of the way they raised me,” Chowdhury said.

The PCTI STEM Academy has had Ivy acceptances, but never has a student had so many in one year as Chowdhury has.

However, Johnson said he no longer believes that the number of students gaining Ivy League acceptances is the best measurement of a school’s success. Instead, he believes that siblings of high achievers enrolling in his school and following their footsteps is the real benchmark.

Johnson has already begun recruiting Chowdhury’s 12-year-old sister, Janna.

“I’ll be expecting her,” he said. “If she doesn’t apply, I’ll be giving his family a call.”

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