Call Center Company in Pasadena, CA

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Our hearts and thoughts go out to the people and communities affected by these fires. We are focused on our customers and helping them recover from the largest fire event we have ever experienced in the state.

Keeping our promise to customers:

Immediate support for customers affected by wildfires:

Your safety and recovery are our top priorities. If you’ve been impacted by the wildfires, here’s how we can help:

State Farm Catastrophe Team^® deployed:

The State Farm Catastrophe Response Team has deployed to California to help residents recover from this catastrophe. Our catastrophe response includes a dedicated, mobile workforce, specially trained to handle catastrophe claims and prepared to go anywhere in the country. Our on-the-ground team is fully equipped to respond to our customers’ needs in the face of these devastating wildfires.

Our response also includes local California State Farm agents who live and work in these same neighborhoods as our customers, and they are joined by thousands of employees in centralized care centers across the country virtually helping answer customers’ questions and file their claims. Our remote claim teams can conduct virtual meetings and inspections with our customers.

Tips to help protect customers from fraud and scams

There unfortunately may be some dishonest contractors attempting to take advantage and defraud or scam residents as they seek to rebuild or repair their homes. The following tips will help protect from fraud or scams:

For more information, see Help Protect Yourself From Contractor Fraud and Common Rental Scams and Landlord Frauds

Personal Property Coverage

Our focus continues to be on supporting our customers in their recovery from the devastating 2025 wildfires in Los Angeles. Effective April 14, State Farm General Insurance Company increased advance contents payments to customers with total losses from 50% of their contents limit to 65% without requiring an inventory. We’ll continue to work with state and federal officials in support of our customers and appreciate their engagement.

Contents coverage is one type of benefit within the policy. Another type is dwelling coverage, which helps cover damage to the home and attached structures such as garages and structures permanently attached to the home or property. Contents coverage helps cover personal possessions not permanently attached to the home or property, such as furniture and electronics.

Approximately 2,500 of our customers have experienced total losses stemming from the January 2025 wildfires.

We understand this is a difficult time for our impacted customers, and we’re here to help. Our claim handlers are assisting customers with their claims, including the contents inventory.

Previously, we offered advances up to 50% of the policy’s contents limit to customers who suffered a total loss from the January wildfires without requiring a detailed personal property inventory. This already went substantially beyond what California law requires. State Farm General typically advances more dollars in contents coverage than other companies because of the policy benefits offered.

After receiving the advance, customers can complete a contents inventory, with assistance from their agent and assigned claim representative, to receive additional payment up to the full policy limit.

We’re reaching out to customers who already received an advance to offer the additional 15%. Customers will need to sign a form to receive this additional amount.

State Farm General Contents Advance vs. Other Insurance Companies

About State Farm

For over 100 years, the mission of State Farm has been to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. State Farm and its affiliates are the largest providers of auto and home insurance in the United States. Its more than 19,200 agents and 67,000 employees serve over 91 million policies and accounts – including auto, fire, life, health, commercial policies and financial services accounts. Commercial auto insurance, along with coverage for renters, business owners, boats and motorcycles, is also available. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. State Farm is ranked No. 39 on the 2024 Fortune 500 list of largest companies. For more information, please visit http://www.statefarm.com.

Located just east of Los Angeles, Pasadena may be best known as the home of the famous Rose Bowl and the Rose Bowl parade. But this city is also a popular place to live, especially for families and students.

Like most of the L.A. area, Pasadena is densely populated, and not everyone has the backyard space for their dog to exercise properly. For those looking to give their dog room to run, here are 10 great off-leash dog parks in and around Pasadena, CA, you can visit today!

The 10 Off-Leash Dog Parks in Pasadena, CA

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Conclusion

Before heading out to one of these off-leash areas in Pasadena, check the rules for the dog park. Dog parks can be high-stress environments for many pets, so keep a close eye on your pup to see how they’re handling the visit. Although the parks can get busy in the afternoon, you can visit them earlier if your pet is not fond of crowds. Some locations provide water and other amenities for your dog, but it’s best to bring your own supplies.

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Featured Image Credit: Roman Seliutin, Shutterstock