Call Center Company in Palm Bay, FL
You don't have to be an all-A student from Eastern Florida State College Palm Bay Campus near Palm Bay to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Palm Bay, FL
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Palm Bay, FL has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Grand Villa of Palm Bay in Palm Bay, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Palm Bay, FL for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Palm Bay, FL can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Palm Bay, FL, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Palm Bay, FL
Palm Bay on high alert as fire threat continues in Central Florida
Paola Tristan Arrudahttps://www.wesh.com/article/palm-bay-high-alert-as-fire-threat/64577621
Reporter PALM BAY, Fla. —Dry weather conditions are continuing to impact Central Florida. Several fires have sparked up throughout local counties, and the fire threat continues. Could wildfire smoke cause health concerns for Florida residents? ...
PALM BAY, Fla. —
Dry weather conditions are continuing to impact Central Florida. Several fires have sparked up throughout local counties, and the fire threat continues.
Could wildfire smoke cause health concerns for Florida residents?
Cliff Frazier, wildlife mitigation specialist with the Florida Forest Service, said the conditions create a perfect opportunity for brush fires in places like Brevard County.
"It's going to continue like this until we get a substantial amount of rainfall. I mean, it is very dry out there. The vegetation is dry, humidity levels are low, [and] high wind gusts are recipes for a wildfire," Frazier said.
Several counties, including Brevard, have issued burn bans. Palm Bay Fire Rescue Assistant Fire Chief John Ringleb said the city hopes to do the same today.
Palm Bay fire crews are on high alert after dealing with multiple fires this week.
Ringleb said they are updating their brush fleet and altering how they respond to these brush fires.
"Every day we're paging out overtime for members to come in off-duty to staff our brush trucks. That way, if we do have a brush fire, that just requires more of a brush truck style apparatus on scene, we can leave our other suppression units in the station to still respond to emergencies throughout the city," Ringleb said. "By upping our staffing, it gives us that flexibility to put people where we need them without debilitating or depleting our resources to respond to other emergencies."
He hopes people adhere to the burn bans and make good choices. He also wants people who see something happen to let them know about it.
Frazier said he had some tips for preparing their homes in case of a fire.
"Take those initial precautions like cleaning your gutters, cleaning the debris out of your roof, moving the firewood out a minimum of 50 to 100ft," he said. "Just take little precautions [because] anything that you think will burn, will burn."
Marcus & Millichap Brokers Sale of 135,049-Square-Foot Retail Center in Palm Bay, Florida
Shopping Center Businesshttps://shoppingcenterbusiness.com/marcus-millichap-brokers-sale-of-135049-square-foot-retail-center-in-palm-bay-florida/
Palm Bay, Fla. — Marcus & Millichap has brokered the sale of Palm Bay Center, a 135,049-square-foot retail center located along Florida’s Space Coast in Palm Bay. Publix anchors the property, which has operated at this location for more than 40 years. The center was 35 percent leased to additional tenants including Broken Barrel, Family Dollar, Save A Lot and Citi Trends at the time of sale. Palm Bay Center is situated on roughly 12 acres.Tarek Chbeir of Marcus & Millichap, in collaboration with Ad...
Palm Bay, Fla. — Marcus & Millichap has brokered the sale of Palm Bay Center, a 135,049-square-foot retail center located along Florida’s Space Coast in Palm Bay. Publix anchors the property, which has operated at this location for more than 40 years. The center was 35 percent leased to additional tenants including Broken Barrel, Family Dollar, Save A Lot and Citi Trends at the time of sale. Palm Bay Center is situated on roughly 12 acres.
Tarek Chbeir of Marcus & Millichap, in collaboration with Adam Sklaver and Philip Kates of Marcus & Millichap’s Commercial Property Auction Services, marketed the property. Tarek Chbeir also represented the seller, a private investor, in the transaction.
Fairview Park, Ohio — JLL Capital Markets has facilitated the $51.5 million sale of Westgate Shopping Center, a 311,440-square-foot regional power center located in the Cleveland suburb of Fairview Park. Originally built in the mid-1950s and renovated in 2007, Westgate Shopping Center sits on 55 acres.
Target, Lowe’s, Kohl’s, Planet Fitness, Petco, Marshalls and Ulta Beauty anchor the center, which was 97.2 percent leased at the time of sale. Other tenants at the property include Bath & Body Works, Five Guys, Jersey Mike’s, Club Pilates, The Joint, Great Clips and Five Below. In the past three years, ownership has executed 17 new leases or relocations and 13 extensions totaling more than 130,000 square feet.
Michael Nieder and Brian Page of JLL’s Investment Sales and Advisory team represented the seller, The RH Johnson Co., in the transaction. The buyer was Phillips Edison & Co.
Killeen, Texas — JLL Capital Markets has secured financing for the acquisition of West Killeen Market, a 44,494-square-foot retail center located in Killeen. Built in 2017, the property is 74 percent leased and shadow-anchored by an H-E-B grocery store. Other tenants include Cohen Veterans Network, Jimmy’s Egg, MB2 Dental, Twin Liquor, Verizon Wireless, Cricket Wireless, Great Clips, The Joint, Venetian Nail Spa, Lone Star Pediatric Dental & Braces and Papa John’s Pizza.
Clint Coe, Chad Lisbeth and Charlie Mossy of JLL’s Debt Advisory team represented the borrower, Brownlee Waggoner Holdings LLC, in arranging the four-year loan through Stellar Bank.
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floridatoday.comhttps://www.floridatoday.com/story/entertainment/dining/2025/06/05/opening-soon-jolie-american-bistro-adding-flavor-in-palm-bay-italian-american-wood-fired-pizza/84007332007/
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What we know about the Palm Bay sewage spill
Jim Waymerhttps://www.floridatoday.com/story/news/local/environment/lagoon/2025/06/10/palm-bay-clean-up-large-sewage-spill-main-sewer-plant-florida-brevard/84129474007/
LAGOONFlorida TodayPalm Bay officials have yet to explain what caused raw sewage to spill for almost 24 hours and flow into Turkey Creek...
LAGOON
Florida Today
Palm Bay officials have yet to explain what caused raw sewage to spill for almost 24 hours and flow into Turkey Creek, fouling the popular creek and offending local noses.
But sewage mishaps are a chronic problem in Palm Bay and other cities with aging infrastructure or growth that outpaces their ability to handle sewage.
Here's what we know and don't know about the spill.
What we know about the Palm Bay sewage spill
A main sewer pipe broke around 11 p.m. Sunday, June 8, near 1050 Clearmont St. NE, right next to the city's sewer plant. The spill involved a 20-inch sewer main that serves as a primary feed to the city’s sewer treatment plant.
Palm Bay officials warned residents June 9 of "a serious environmental and public health concern" after raw sewage had been leaking for hours.
Is the Palm Bay sewage spill contained?
Yes. Cathcart Construction Company completed emergency repairs to the damaged 20-inch sewer main late Monday night.
Now what?
Palm Bay, the contractor and environmental specialists are collaborating on the environmental assessment and cleanup efforts.
Vacuum trucks remained on site Tuesday and were cleaning both the pond next to the damaged pipe and the swale that runs parallel.
How did they fix it?
To isolate the affected section of pipe, two 20-inch line stops were installed on the forcemain, along with a bypass to ensure uninterrupted flow. Crews then made pipe repairs using 20-inch long sleeves and replacement sections of pipe. The area was then backfilled with clean soil.
What about Turkey Creek?
Cleanup and remediation efforts are underway in the creek, within a designated turbidity curtain area. Overnight, the contractor began using vacuum trucks and putting in booms to contain the cloudy water.
Early Tuesday, the contractor sent personnel into the creek "to perform manual skimming and net dragging to collect any remaining discharge material." The collected material is being transported to vacuum trucks for removal.
Is the city testing the creek?
Yes. To ensure environmental safety and protect public health, utilities workers were collecting the first round of water samples June 10. They're testing on five designated locations on a 24-hour cycle, with water quality monitoring continuing over the next three weeks.
The contractor also will conduct water quality testing in and around the affected area.
Is the city's drinking water safe?
City officials say the drinking water supply remains safe and unaffected. "However, residents are reminded to avoid contact with Turkey Creek and surrounding waterways while restoration and monitoring efforts continue," the city reported on its website.
Is there a health risk?
Yes. "Residents are still urged to avoid contact with Turkey Creek or surrounding waterways until further notice," the city's website warns. "This includes no fishing, boating, or swimming. However, there is no impact to the City's drinking water supply, which remains safe and unaffected."
What we don't know about the Palm Bay sewage spill
FLORIDA TODAY reached out to city officials Monday and Tuesday for further details such as the volume of the spill, what caused it, and possible impacts to nearby private wells, but those details were not immediately available.
Has anything similar happened before in Palm Bay?
Yes. In the fall of 2014, the city spilled 5.7 million gallons of partially treated sewage toward Turkey Creek after heavy rains overwhelmed the sewer system. That was among some 25 million gallons of wastewater released in the five-county lagoon region, from Volusia through Martin County, according to state data obtained by FLORIDA TODAY.
On May 10, 2024, the same Palm Bay facility at 1105 Clearmont St NE had an overflow of about 790,000 gallons of raw sewage, according to the Florida Department of Environmental Protection. Police at the time responded to a vehicle accident at the intersection of Malabar Road and St. Johns Heritage Parkway. As one of the vehicles was towed, police noticed water flowing from a water meter box underneath the vehicle. The vehicle had hit a valve, which caused the spill, according to DEP documents.
On May 16, 2024, an inspector investigated a sewage smell and reported the leak to the Utilities Department. City staff were able to recover about 13,400 gallons with a vac-truck.
Early this year, a DEP draft consent order related to that spill and several other violations associated with the city's sewer plant over the past few years included a $34,857 fine to settle those matters or do a project to prevent pollution. On March 11, the city signed an agreement for an "in-kind project," instead of the fine, which includes about $54,200 in new equipment at its North Regional Wastewater Reclamation Facility to prevent nitrogen pollution.
DEP allows utilities to put money toward improving their facilities to prevent pollution, in lieu of paying a fine.
More recently, on April 24 the same sewer plant spilled 69,930 gallons of partially treated sewage on the ground. "The spill was caused by a pump failure that went unnoticed," according to the malfunction report provided to DEP. "A pump is programmed to activate when the partially treated effluent in the deep well reservoir reaches a certain volume, but the pump's failure caused the effluent to overflow from the reservoir onto the street nearby." None of the sewage was recovered.
Where can I call for further information?
"The City will continue to provide updates as additional information becomes available. The citizen hotline 321-726-5683 will have the most current information," officials said.
Waymer covers the environment. Contact him at (321) 261-5903 or at jwaymer@floridatoday.com. Follow him on X at @JWayEnviro.
Palm Bay (Florida) names Wardell Collins head boys basketball coach
Ross Van De Griekhttps://www.si.com/high-school/florida/palm-bay-florida-names-wardell-collins-head-boys-basketball-coach-01jt6n0x8ref
According to Brevard Sports Network's Alan Zlotorzynski, Palm Bay (Florida) has found it's new head boys basketball coach on Thursday.The Pirates named Wardell Collins as the program's new head boys basketball coach where he will replace Deuel Fider who left to become the head boys basketball coach at Space Coast High School....
According to Brevard Sports Network's Alan Zlotorzynski, Palm Bay (Florida) has found it's new head boys basketball coach on Thursday.
The Pirates named Wardell Collins as the program's new head boys basketball coach where he will replace Deuel Fider who left to become the head boys basketball coach at Space Coast High School.
Collins coached the past three seasons at Cocoa Beach High School where he went 34-49 (.409) winning percentage during his tenure with the Minutemen from 2022 to 2025. Before his time at Cocoa Beach, Collins coached just three seasons at West Shore High School where he went 33-41 (.445) winning percentage during his time with the Wildcats, including winning 15 games during the 2020-2021 season which was their most wins in a single season since 2017.
“Palm Bay has always been one of the prime basketball programs in the county, and I am honored to be chosen by Athletic Director Brian Crowley and Principal Jud Kaminski to lead this program,” Collins told Brevard Sports Network.
The Pirates had three consecutive winning seasons and four in the last five years until this season where they finished just 10-14 (.416) winning percentage and had their season come to an end in the District Semifinals against Atlantic (Port Orange) back on February 5.
Be sure to Bookmark High School on SI for all of the latest high school boys basketball news.
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