Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Orange, CA

You don't have to be an all-A student from Chapman University near Orange to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Orange, CA

The ABC Marketing Services Difference

For over 20 years, our call center company in Orange, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Orange, CA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Sunrise of Orange in Orange, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Orange, CA

Why Hire a Call Center Company in Orange, CA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Orange, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Orange, CA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Orange, CA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Orange, CA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Orange, CA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Orange, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Orange, CA

Orange Lutheran Football Schedule

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Drug rehab that Accepts Aetna in Orange County, California

Finding the right drug rehab that accepts Aetna in Orange County, California is a crucial step toward recovery. Orange County is home to leading addiction treatment centers, offering holistic rehab programs, evidence-based therapy, and medical detox—all covered by Aetna insurance.Drug Rehab That Accepts Aetna (888) 510-3898Whether you’re looking for residential treatment, outpati...

Finding the right drug rehab that accepts Aetna in Orange County, California is a crucial step toward recovery. Orange County is home to leading addiction treatment centers, offering holistic rehab programs, evidence-based therapy, and medical detox—all covered by Aetna insurance.

Drug Rehab That Accepts Aetna (888) 510-3898

Whether you’re looking for residential treatment, outpatient recovery, or dual diagnosis therapy, using Aetna-approved rehab centers ensures affordable access to the highest-quality care.

Does Aetna Insurance Cover Drug Rehab in Orange County?

Yes! Aetna provides coverage for various addiction treatment programs, including:

Your exact Aetna coverage depends on your plan, but many Orange County drug rehabs work directly with Aetna to provide affordable, accessible treatment.

Best Aetna-Covered Drug Rehab Centers in Orange County

Top-rated rehab centers in Orange County accepting Aetna provide:

If you're seeking effective and personalized treatment, choosing an Aetna-approved rehab facility ensures cost-effective care without compromising quality.

How to Use Aetna Insurance for Drug Rehab in Orange County

Follow these simple steps to verify Aetna rehab coverage:

FAQs: Drug Rehab That Accepts Aetna in Orange County, California

Look for licensed rehab centers with Aetna-approved treatment plans, offering detox, inpatient rehab, and outpatient support.

Aetna typically covers medical detox, inpatient rehab, outpatient therapy, MAT, and behavioral counseling for addiction recovery.

Yes, depending on your specific plan, Aetna offers coverage for both inpatient residential treatment and outpatient recovery options.

Consider alternative facilities within Aetna’s provider network or explore scholarships and financing options.

Start Your Recovery Journey Today with Aetna-Covered Rehab in Orange County

If you're ready to begin substance abuse treatment and need a drug rehab that accepts Aetna in Orange County, contact a trusted, accredited rehab center today.

???? Call now to verify your Aetna coverage and take the first step toward a healthier future!

The Recoverhttps://therecover.com/888-510-3898

Orange, CA – Two Injured in Two-Vehicle Crash at N Hewes St & E Bond Ave

Orange, CA (April 20, 2025) – An accident occurred Friday afternoon that left two individuals injured following a two-vehicle collision at a busy intersection in the city of Orange. The incident took place at approximately 12:05 p.m. at the crossroads of N Hewes St and E Bond Ave.First responders, including paramedics, assessed and treated individuals hurt in the crash. The two injured parties received medical attention at the scene for a variety of injuries, though their current condition has not yet been released. Emerg...

Orange, CA (April 20, 2025) – An accident occurred Friday afternoon that left two individuals injured following a two-vehicle collision at a busy intersection in the city of Orange. The incident took place at approximately 12:05 p.m. at the crossroads of N Hewes St and E Bond Ave.

First responders, including paramedics, assessed and treated individuals hurt in the crash. The two injured parties received medical attention at the scene for a variety of injuries, though their current condition has not yet been released. Emergency crews from Orange Fire and Rescue arrived promptly to manage the scene, direct traffic, and ensure the safety of those involved.

The collision led to a temporary disruption of traffic in the area, as law enforcement and emergency workers worked to investigate the crash and clear the roadway. Authorities have not disclosed specific details about the vehicles involved or what may have caused the incident. However, the cause remains under active investigation by the California Highway Patrol.

Our thoughts are with the individuals affected by this crash, and we wish them a full and speedy recovery.

Intersection Collisions and Safety in Orange County

Accidents like the one at N Hewes St and E Bond Ave are unfortunately common in Orange County, where many intersections handle a high volume of daily commuter traffic. The combination of turning vehicles, changing traffic signals, and driver inattention can create dangerous conditions during peak hours.

According to recent data from the California Office of Traffic Safety, Orange County experiences thousands of intersection-related accidents each year, with a significant number resulting in injuries. Common causes include failure to yield, distracted driving, and red-light violations.

For drivers in Orange and nearby communities, maintaining situational awareness and exercising caution at intersections is critical. Additionally, if involved in a crash, individuals should seek immediate medical evaluation—even for minor symptoms—and document the scene thoroughly for legal and insurance purposes.

If you or a loved one has been injured in an accident, contact Local Accident Reports for help navigating your recovery and exploring your options.

Southern California retailing icon demolished to make way for housing

The wrecking crew has come for one of Orange County’s most visible retail relics.Demolition work began this past week on a boarded-up, 80,000-square-foot former JCPenney building at the Village at Orange mall at 1500 E Village Way in Orange, California, to make way for housing. San Clemente, California-based development firm Integral Communities plans to replace the long-vacant property with a 167-unit condominium project featur...

The wrecking crew has come for one of Orange County’s most visible retail relics.

Demolition work began this past week on a boarded-up, 80,000-square-foot former JCPenney building at the Village at Orange mall at 1500 E Village Way in Orange, California, to make way for housing. San Clemente, California-based development firm Integral Communities plans to replace the long-vacant property with a 167-unit condominium project featuring amenities such as a pool and a bocce ball court. Other retailers on the property remain open.

The move comes as residential property takes over an increasing number of traditionally retail parcels across Orange County and the United States. A housing shortage in markets across the country is particularly acute in Southern California, making these types of projects a more familiar sight.

At the Village at Orange property, the apartments will bring activity to a site abandoned by retail users, according to John Stanek, principal at development firm Integral Communities.

"By activating this site, the project will add vibrancy, energy, and ‘eyes on the street,’ supporting both community safety and vitality," Stanek told CoStar News. "It will also help generate foot traffic and shoppers for any new and existing retail in the mall, offering a chance to truly reinvigorate this part of Orange."

Department stores such as JCPenney, considered an iconic brand for shopping center customers for decades, have been shuttering locations at malls across the country for years as consumers have turned to online shopping or headed to more convenient centers with unique shopping options.

Mall repurposing underway

While other former department stores at the Orange County mall have since been replaced by the likes of Sprouts Farmers Market and Walmart, the Penney store has been closed and unrenovated since 2017. An existing former Sears store that closed in 2021 will become the nation's first outpost for South African-based discount retailer Panda Mart.

As traditional department stores vanish and mall traffic wanes, developers are repurposing unused retail space into housing across the country, with hundreds of malls adding residential units to their sites in recent years.

Integral purchased the JCPenney site in a 2020 deal totaling $17.4 million.

The deal came about four years after privately held retail development firm TRC Retail acquired a roughly 500,000-square-foot portion of the mall — excluding the JCPenney and Sears — in 2016 from Fortress Investment Group for $85 million, a discount from the $100 million that Irvine-based Passco Investments paid for the property in 2004 despite two multimillion-dollar facelifts during the period.

The mall's JCPenney anchor store had already shuttered in 2017 as part of a wider plan to close 138 stores nationwide. And the 278,000-square-foot former Sears store, owned by Transformco, closed in 2021.

The enclosed portion of the mall shuttered in January 2024 and was demolished soon after, with developers still evaluating best uses. The mall's outparcels, including Walmart, Sprouts, Home Goods, Trader Joe’s and a Red Robin restaurant remain open.

Other Orange County malls are adding some residential space to their retail mix, too. A multimillion-dollar overhaul is underway at Indianapolis-based Simon Property Group's nearby Brea Mall, where the landlord is converting a former Sears and adjacent parking lots into a walkable outdoor complex that will resemble less of a mall and more of a new urban core for the city when finished, complete with new restaurants, stores and homes.

Filling a need

Mall redevelopments are pervasive in Orange County. At least 10 are undergoing major overhauls, with housing additions playing a key role, said Jesse Gundersheim, CoStar's senior director of market analytics for Los Angeles and Orange County.

"So far, the new product has been successful, attracting renters with the convenience of on-site restaurants and retail," Gundersheim said. The Paloma apartments developed next to Santa Ana’s MainPlace Mall in 2023, for example, leased up in about a year.

Coastal California can certainly use more housing. Apartment vacancy in Orange County ranks second-lowest across the largest 50 U.S. markets at 4.1%, and the city of Orange is even tighter, with a 3.4% vacancy rate.

Other malls are replacing retail and parking lots with housing across the country. In New York, Pacific Retail Partners will redevelop The Galleria into a mixed-use center, with seven residential towers of varied heights and up to 3,200 apartments. In New Jersey, global mall giant Westfield will add 1,400 residential units to Westfield Garden State Plaza.

America's mall overhaul takes on latest shape in California retail haven

The Orange County housing plans come at a time when local officials are under pressure from the state to facilitate the addition of 10,000 new homes by 2030, to help alleviate a housing availability and affordability crisis.

Turning malls into neighborhoods isn’t without obstacles. The Village at Orange project still faces entitlements and environmental review, and some community members have expressed concern over added traffic and density. The City of Orange plans to launch a Specific Plan process and environmental impact report this summer, with public input expected in the fall.

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ABC Marketing Outbound Sales Orange, CA