Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Olathe, KS

You don't have to be an all-A student from Kansas State University near Olathe to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Olathe, KS

The ABC Marketing Services Difference

For over 20 years, our call center company in Olathe, KS has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Olathe, KS

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Anthology of Olathe in Olathe, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Olathe, KS

Why Hire a Call Center Company in Olathe, KS for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Olathe, KS can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Olathe, KS

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Olathe, KS

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Olathe, KS

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Olathe, KS

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Olathe, KS, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Olathe, KS

Visiting Daiso in the KC area for the first time? Here’s what you’ll find

Kansas City’s first Daiso recently opened in the metro, offering Japanese goods at a discounted price.The Olathe store, 14673 W 119th St., is also Daiso’s first in Kansas. When it opened, it drew lines out the door.First-time customers may notice that the cult-f...

Kansas City’s first Daiso recently opened in the metro, offering Japanese goods at a discounted price.

The Olathe store, 14673 W 119th St., is also Daiso’s first in Kansas. When it opened, it drew lines out the door.

First-time customers may notice that the cult-favorite offers unique products, as well as a special pricing system that may not be intuitive.

Consider this your comprehensive Daiso shopping guide: Here’s everything you’d want to know before visiting.

The Olathe Daiso is open 9 a.m. to 9 p.m. Mondays through Saturdays. On Sundays, it’s open 10 a.m. to 8 p.m.

It’s located in the Olathe Pointe shopping center and neighbors Marshalls & Homegoods.

Daiso sells a wide range of products — everything from Japanese sodas to plushies to face rollers.

Many of their products are either Daiso brand or sister concept Threeppy.

Its sections include kitchen tools, decor, food products, makeup, fashion accessories, stationery, baby items and more.

Daiso also offers a wide selection of Sanrio character merchandise. The Japanese cartoon brand created Hello Kitty, who is seen throughout the store on items like rice molds, ramen and pencil holders.

It sells a variety of Japanese snacks: ramen, seaweed, chips, cookies, milk bread, etc.

A vast majority of the store — about 80% according to area manager Doug Tally — is priced at $2.25.

Items that are $2.25 do not have price tags. The rest are priced in Japanese yen, but signs around the store help customers convert the price into U.S. dollars.

Daiso prides itself on affordability, as well as durability.

“I think you’ll find that the quality of our products is all very strong,” Tally told The Star. “It’s probably the most popular convenience store in Japan, so we’re just getting started in the United States.”

The brand — which has been in Japan since 1977 — now has over 200 stores in the U.S. (It’s in other other countries, too: Thailand, China, Canada, South Korea and more.)

The store is looking to expand its presence in the Midwest and will open another in September at the 10 Quivira Plaza shopping center in Shawnee.

Divya Chainni, a store manager from Houston who came to help with the Olathe spot’s grand opening, said it’s growing rapidly in the U.S.

“There’s an opening every week,” she said.

Meanwhile, Daiso recently opened two stores in the St. Louis area.

This story was originally published June 6, 2025 at 12:06 PM.

Over 50-year-old Johnson County restaurant to become new European-style cafe

Longtime Olathe residents likely remember the little red-and-white drive-in at 435 S. Parker St.First opening in 1963, it was a franchise of Tastee Freez, which boasts to be the “original” soft serve ice cream company. It changed names and hands a few times: becoming Tastee Treat, then ...

Longtime Olathe residents likely remember the little red-and-white drive-in at 435 S. Parker St.

First opening in 1963, it was a franchise of Tastee Freez, which boasts to be the “original” soft serve ice cream company. It changed names and hands a few times: becoming Tastee Treat, then Tastee Foodz, which closed a few years ago.

But more than a month ago, Michaela Krueger saw the old space’s “for sale” sign and thought it would be the perfect place for a new European-style cafe — much like the one where she fell in love with now-husband Luka Pivk.

The couple plans to open Dolce Caffè in July, transforming the 60s-style burger joint into a modern, elegant espresso bar serving European coffee and pastries.

With gluten-free, hand crafted pastries and European espresso, it won’t be your run-of-the-mill Kansas City coffee shop.

“We’re bringing a taste of Europe to Olathe,” Pivk said.

The pair plan to serve coffee from Austrian brand Julius Meinl and scratch-made scones, croissants and other bakery items. They hope Dolce will be a restful environment for the community to connect.

The shop’s motto is the Italian phrase “dolce far niente.” (In English, that’s “the sweetness of doing nothing.”)

European coffee has some taste differences than what one might find in the U.S. For one, it’s meant to be enjoyed without sweeteners and syrups. (But don’t worry, American coffee-lovers, they’ll still have add-ins for you, too.)

“European coffeehouses are typically a lot about quality … The espresso is just different and stronger,” Krueger said. “It’s just way better.”

Krueger, a born and raised Midwesterner who’s been in corporate America for the past 17 years, tasted said espresso after deciding to take a vacation to Croatia last summer.

It was there, in a Croatian cafe, that she met Pivk. He was slinging espresso.

The two hit it off, and several cups of coffee later, he agreed to come to the United States to visit her.

“He just never left,” Krueger said, laughing.

Pivk also runs a digital marketing company, but he’s excited about being back behind a coffee bar. The space will have nods to several different European countries, not just Croatia.

“I want to have the most known coffee shop on social media in Kansas City,” Pivk said.

Inside, the Dolce will seat about 20 to 30 people. There will be extra seating outside, including a terrace the couple is planning to build. For on-the-go orders, it will offer curbside pickup.

Aesthetic-wise, it’ll follow a Greek and Italian-style: clean, white and modern.

Pivk emphasized a desire to provide comfortable seating in the space.

“We really want to be a space where people can have conversation and connect,” Krueger said. “But we also know people want convenience.”

The Olathe community has already noticed whispers of something happening along Parker Street. Those who the couple has talked to are thrilled to hear they’re bringing life back into the space.

“Our plumber and our electrician, they’re all like, ‘Oh my gosh, we used to ride our bike here,’” Krueger said.

Though it’s undergoing a major transformation, the couple wants to keep one nod to Dolce’s former life.

Its menu will include a cold brew float. They’re calling it “An Ode to Tastee Treat.”

New discount store brings Japan to Johnson County. Another is on the way

It’s been a few days since Daiso has opened in Olathe, but that hasn’t slowed curious customers down.Some come to the Japanese discount superstore looking for specific items that aren’t easily found in the U.S. Others have seen the hubbub on TikTok and wanted to be in-the-know.Carly Bowden saw a social media post and came in looking for Hello Kitty-themed items for her sister-in-l...

It’s been a few days since Daiso has opened in Olathe, but that hasn’t slowed curious customers down.

Some come to the Japanese discount superstore looking for specific items that aren’t easily found in the U.S. Others have seen the hubbub on TikTok and wanted to be in-the-know.

Carly Bowden saw a social media post and came in looking for Hello Kitty-themed items for her sister-in-law’s birthday. (There’s no shortage of Kitty, and other Sanrio characters, at Daiso.)

She lives near the new store at 14673 W. 119th St.

“Opening day the line was really long, so I was like, ‘Oh my gosh, what is this?’” Bowden said. “I have traveled a lot, and I just love the fact that it’s things from the other side of the world.”

The brand originated in Japan in 1977 but has held a presence in the United States for close to two decades. It’s in other other countries, too: Thailand, China, Canada, South Korea and more.

Daiso has more than 200 stores in the U.S., with many in Texas and California, but it’s looking to expand its Midwest presence.

“There’s an opening every week,” said Divya Chainni, a store manager from Houston who came to help with the Olathe location’s grand opening.

The brand also recently entered the St. Louis market.

Soon, it’ll open its second Kansas location in Shawnee in the 10 Quivira Plaza shopping center at Shawnee Mission Parkway and Quivira Road. (An exact address has not been assigned.) That store’s opening date is mid-September.

The shop carries a wide range of products: home goods, makeup, Japanese snacks, stationery, fashion accessories and more.

A few examples: Hello Kitty ramen, a large selection of chopsticks, Disney character-themed dishware, animal plush pillows and face masks.

Chainni said the store’s breads and snack cakes are especially popular.

“It sells out as soon as we get it,” she said.

If an item isn’t marked with a price tag, like about 80% of the store, it’s $2.25. The rest are listed in yen (Japanese currency), but price conversion signs on each aisle list prices in U.S. dollars.

Area manager Doug Talley said that, while the items are fairly cheap, customers don’t have to feel like they’re compromising.

“I think you’ll find that the quality of our products is all very strong,” he said. “It’s probably the most popular convenience store in Japan, so we’re just getting started in the United States.”

This story was originally published June 3, 2025 at 3:44 PM.

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