Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Odessa, TX

You don't have to be an all-A student from The University of Texas Permian Basin near Odessa to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Odessa, TX

The ABC Marketing Services Difference

For over 20 years, our call center company in Odessa, TX has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Odessa, TX

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at The Courtyards Assisted Living and Memory Care in Odessa, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Odessa, TX

Why Hire a Call Center Company in Odessa, TX for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Odessa, TX can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Odessa, TX

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Odessa, TX

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Odessa, TX

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Odessa, TX

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Odessa, TX, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Odessa, TX

Lawsuit filed against doctor, hospital

An Odessa couple has filed a lawsuit against Odessa Regional Medical Center, Quorum Health Corporation and a doctor of osteopathic medicine alleging their negligence led to their baby suffering irreversible brain damage at birth.According to the lawsuit filed Tuesday in Ector County District Court, Arlette Orozco went to ORH around 7:30 a.m. on June 29, 2023, because she was 36.5 weeks pregnant and had been having contractions since 3 a.m.She told doctors she was having severe and sharp pain in her lower abdomen near the scar f...

An Odessa couple has filed a lawsuit against Odessa Regional Medical Center, Quorum Health Corporation and a doctor of osteopathic medicine alleging their negligence led to their baby suffering irreversible brain damage at birth.

According to the lawsuit filed Tuesday in Ector County District Court, Arlette Orozco went to ORH around 7:30 a.m. on June 29, 2023, because she was 36.5 weeks pregnant and had been having contractions since 3 a.m.

She told doctors she was having severe and sharp pain in her lower abdomen near the scar from when she’d had two previous cesarean sections, the lawsuit stated.

An examination revealed Orozco’s cervix was closed and the baby was moving, but pain medications were not diminishing Orozco’s pain levels, the lawsuit stated.

Orozco was admitted to the hospital around 9:20 a.m. under the care of Lori Stafford, a doctor of osteopathic medicine, and she was told she’d be scheduled for a C-section, the lawsuit stated.

According to the lawsuit, medical records show that the baby’s heart rate was fine at 10 a.m. and a nurse noted it was fine at 11:15 a.m. However, Orozco’s attorneys allege that was unlikely given her pain level.

Orozco’s attorneys said their client was still in severe pain at 11:54 a.m. and 12:30 p.m. and they allege Stafford still hadn’t examined her. They further allege staff took no action to have another physician examine her.

The attorneys said records show Orozco’s C-section was scheduled for 1:20 p.m., but it didn’t happen.

According to the lawsuit, records show a nurse told Stafford again at 1:30 p.m. about Orozco’s severe pain.

“She did not evaluate her patient personally, and she did not request that another physician evaluate the patient or perform the delivery. At the same time, the nurse did not invoke the chain of command and did not contact another qualified physician,” the lawsuit stated.

Stafford simply ordered more pain medications for Orozco, the lawsuit alleged.

By 2:15 p.m., Orozco still hadn’t been assessed by a “qualified physician” and medical records note Orozco told nurses she felt like her abdomen was burning, the lawsuit stated.

At 2:35 p.m., a nurse confirmed Orozco’s cervix was still closed and sometime around 3 p.m. Stafford examined her, the lawsuit stated.

“Instead of proceeding with a STAT C-section, Dr. Stafford prepared for the C-section as if there was no urgency,” the lawsuit stated.

Orozco was given an epidural and around 3:15 p.m. a nurse contacted an in-house obstetrician because the baby’s heartbeat had slowed into the 60s and Stafford couldn’t be reached, the lawsuit stated.

That doctor did an emergency C-section, during which Orozco’s uterus ruptured, the lawsuit stated.

In addition, Orozco and Francisco Mendoza’s daughter, Adalynn, was born at 3:24 p.m. “lifeless, limp, without respiratory effort,” the lawsuit stated.

The baby was intubated and admitted to the intensive care unit where doctors determined her brain had been deprived of oxygen and blood, which causes Hypoxic-Ischemic Encephalopathy, which is irreversible, the lawsuit stated.

According to the lawsuit, Adalynn has cerebral palsy and will have developmental and cognitive delays.

She’ll require “extensive medical care, medical interventions, procedures, nursing care, monitoring, diagnostic interventions, therapies and assistance” for life, the lawsuit stated.

Orozco’s attorneys, H. Briggs Bedigian and Jon S. Stefanuca of Maryland, are alleging the hospital staff and doctor were negligent, but they also allege the hospital “intentionally and in bad faith or negligently breached it’s duty” by failing to preserve the fatal heart beat tracing.

“The hospital knew or should have known that there was a substantial chance that a claim will be filed and that the fetal heart tracing in its possession or control will be material and relevant to that claim.”

ORH has a policy of not commenting on pending litigation.

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Service Areas

ABC Marketing Outbound Sales Odessa, TX