Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Oakland, CA

You don't have to be an all-A student from Northeastern University in Oakland near Oakland to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Oakland, CA

The ABC Marketing Services Difference

For over 20 years, our call center company in Oakland, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Oakland, CA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Ivy Park at Oakland Hills in Oakland, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Oakland, CA

Why Hire a Call Center Company in Oakland, CA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Oakland, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Oakland, CA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Oakland, CA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Oakland, CA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Oakland, CA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Oakland, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Oakland, CA

NFL Players from Oakland HS (Oakland, CA)

> An updated list of all NFL Players from Oakland High School in Oakland, California Here’s an up-to-date list of all NFL Players from Oakland High School in Oakland, California.The list includes only those players who have played in an NFL game.See where it ranks among other schools in the state ...

> An updated list of all NFL Players from Oakland High School in Oakland, California

Here’s an up-to-date list of all NFL Players from Oakland High School in Oakland, California.

The list includes only those players who have played in an NFL game.

See where it ranks among other schools in the state here.

NFL Players from Oakland HS
Player Pos Teams From To
Lorenzo Lynch DB CHI,PHO,ARI,OAK 1987 1997
Ken McAlister LB-DB SEA,SFO,KAN 1982 1987
Clark Miller DE SFO,WAS,RAM 1962 1970
Hal Lewis DB DEN 1968 1968
Chris Burford SE-WR DTX,KAN 1960 1967
Bob Grottkau G DET,DAL 1959 1961
Don Burke LB-G SFO 1950 1954

Provided by Pro-Football-Reference.com

Grand Lake Theater Named Coolest; Burdell Restaurant named Best; Re-Openings and more

Oakland's Grand Lake Theater Named one of the Coolest in The World.The entertainment industry publication Variety recently included Oakland’s historic Grand Lake Theater in its list of “The 21 Coolest Movie Theaters in the World.” The Grand Lake Theater proudly stands as the only Bay Area theater to make the list. It received acclaim for its vintage style and Moorish design. Constructed in 1926, the venue has hosted premieres, festivals, and political events. This accolade comes just days after the t...

Oakland's Grand Lake Theater Named one of the Coolest in The World.

The entertainment industry publication Variety recently included Oakland’s historic Grand Lake Theater in its list of “The 21 Coolest Movie Theaters in the World.” The Grand Lake Theater proudly stands as the only Bay Area theater to make the list. It received acclaim for its vintage style and Moorish design. Constructed in 1926, the venue has hosted premieres, festivals, and political events. This accolade comes just days after the theater hosted the world premiere of “Freaky Tales.” Set in Oakland in 1987, the film features Pedro Pascal, Tom Hanks, Jay Ellis, and the late Angus Cloud, an Oakland actor. Tickets for "Freaky Tales" and other events are available here.

Burdell Named Best Restaurant in the United States by Food & Wine Magazine

Burdell wins the top honor from Food & Wine Magazine's Best Restaurants! Acclaimed chef Geoff Davis's Burdell pays homage to his roots in the Central Valley. Growing up in the heart of California's agricultural region, Davis crafted the menu and aesthetics of Burdell. Adorned with framed photos of relatives under golden hues, Burdell transports patrons to a bygone era. The award-winning menu features cocktails named after current and past staff, barbequed shrimp, and a curated Sunday night meal that replicates the warmth of loved ones sharing a beautiful dinner. Davis has called Oakland his home for over a decade and has often said he could not imagine opening his restaurant anywhere else.

Visit Burdell at 4640 Telegraph Ave, Oakland, CA 94609

Henry J. Kaiser Convention Center Re-Opening

The reopening of the Kaiser convention center (that had been closed for many years), brings excitement and activity on both sides of the lake

A new era is underway for the historic Henry J. Kaiser Convention Center (HJKC). This landmark Oakland venue has hosted iconic acts, including the Grateful Dead, Frank Sinatra, and Elton John. The venue was also the host to prominent figures of social movements, such as Martin Luther King Jr. With the renovations complete, the HJKC is ready to welcome a variety of touring acts.

The HJKC boasts a stellar lineup of world-class talent for April. The most recently announced acts include:

04/11 Marlon Wayans

04/12 The Whispers

04/25 Parliament Funkadelic Ft. George Clinton

SOS Meals on Wheels Needs Volunteers

Recently, our office went out with Kim Olson, Director of Advocacy, to help deliver meals to D2 residents enrolled in the program. SOS Meals on Wheels and Spectrum Community Services work together to meet seniors where they are—SOS provides meals for homebound seniors, and Spectrum offers congregate dining for active older adults. Both services rely on community support to ensure our senior neighbors remain healthy, independent, and connected. Spectrum Community Services relies on community support to serve older adults. Spectrum Community Services welcomes introductions to potential donors and partners, volunteers to support the programs, and help spreading awareness about services. You can also impact by joining the organization at Show Your Love on May 18, 2025, to support senior services. You can learn more at www.SpectrumCS.org

SOS Meals on Wheels needs volunteer drivers to deliver nutritious meals and a friendly visit to homebound seniors. Find out more at www.sosmow.org

W. Kamau Bell Advances to Celebrity Jeopardy Finals

Oakland Comedian W. Kamau Bell is headed to the Celebrity Jeopardy finals after an impressive performance during the semi-final rounds. Bell progressed to the next round by defeating another Bay Area Comedian, Margaret Cho. Having amassed an impressive lead into final Jeopardy, the Oakland comic needed only to wager $1 to seal a place in the final. The winner of the tournament will net a $1 million charitable donation to an organization of their choosing. Bell is playing for the DonorsChoose, a non-profit organization that helps teachers request school supplies. We wish Bell good fortune as he heads into the finals.

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Rebecca Kaplan is an honors graduate of MIT and Stanford Law School. Kaplan was elected in 2008 to serve as Oakland’s citywide Councilmember; she was re-elected in 2020. In 2021, her colleagues unanimously elected her to serve as Oakland's Vice Mayor. Kaplan also serves on the Metropolitan Transportation Commission and the Oakland- Alameda County Coliseum Authority Board (OACCA).

Rebecca Kaplan for City Council 2020 Officeholder, FPPC ID #14422741714 Franklin #100-451Oakland, CA 94612United States

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City of Oakland to Deploy New Public Electric Vehicle Charging Stations at Eight Locations

Oakland, CA – Today, Oakland City Council approved the installation of 244 Flash Level 2 public electric vehicle (EV) charging stations and other improvements across eight downtown city parking facilities.The eight newly approved locations will add 244 Level 2 EV chargers to the existing 24 charging stations already installed at the Oakland City Center Garage (525 14th St.) and 32 charging stations at the Rotunda Garage (524 16th St.) for a total of 256. Level 2 chargers provide 240 volts of electricity, ...

Oakland, CA – Today, Oakland City Council approved the installation of 244 Flash Level 2 public electric vehicle (EV) charging stations and other improvements across eight downtown city parking facilities.

The eight newly approved locations will add 244 Level 2 EV chargers to the existing 24 charging stations already installed at the Oakland City Center Garage (525 14th St.) and 32 charging stations at the Rotunda Garage (524 16th St.) for a total of 256. Level 2 chargers provide 240 volts of electricity, allowing nearly all electric vehicles to charge from empty to full in four to eight hours.

“Oakland is committed to building a greener, more sustainable future, and expanding our public EV charging infrastructure is a critical step in that journey. These new chargers will make it easier for Oaklanders—especially those who don’t have access to at-home charging—to choose clean transportation. By investing in this infrastructure now, we’re ensuring that all our communities can benefit from the transition to electric vehicles, reducing emissions and improving air quality for everyone," said Interim Oakland Mayor Kevin Jenkins.

“The people of Oakland lead the nation in the transition to electric vehicles, and this gives them convenient, affordable access to infrastructure they need to sustain the shift and make it a practical choice for more of our residents, especially those who can’t realistically charge at home,” said Josh Rowan, OakDOT Director.

“This project is an important step in expanding access to EV charging stations with no upfront costs to the City and helps us get closer to meeting emission reduction goals. I look forward to successful installation and operation in the identified facilities. Thank you to all who are involved,” said District 3 Councilmember Carroll Fife.

This new partnership with Flash will help implement Oakland’s Zero Emission Vehicle Action Plan and 2030 Equitable Climate Action Plan, which together provide a roadmap to a zero emission transportation system in Oakland. The chargers will be installed at no cost to the City and the City will receive half of net revenues from charging.

The new EV charging sites will be operational by the end of 2025 – some with on-site battery systems, lighting, and other property improvements – at the following addresses:

Oakland Museum of California - 1000 Oak St. Marriott Convention Center - 1001 Broadway St. Pacific Renaissance Plaza - 1002 Webster St. Harrison Garage - 1200 Harrison St. Franklin Plaza Garage - 1735 Franklin St. Telegraph Plaza Garage - 2100 Telegraph Ave. 1800 San Pablo Lot - 1800 San Pablo Ave. Parkway Lot - 360-398 E. 19th St.

The new locations join the initial two that went live late last year as part of a growing EV charging ‘Innovation Lab’ Flash is building with a $5.8 million grant from the California Energy Commission (CEC) to demonstrate a reliable, scalable model for public charging infrastructure.

“The City of Oakland and its residents have embraced electric vehicles and clean transportation,” said Hannon Rasool, director of the CEC’s Fuels and Transportation Division. “The city’s leadership in supporting and installing effective public charging infrastructure helps improve our communities. Oakland is setting an example for how cities can lead across California and the country.”

Data from Flash and CEC’s collaboration will provide technical and financial insights to improve efficiency, dependability, and return on investment to the City of Oakland. Flash will also promote the availability of the new EV charging stations through a multi-channel community outreach initiative, including direct outreach to area businesses.

“This collaboration with CEC and the City of Oakland is a huge source of pride for us at Flash,” said Matt McCaffree, Vice President & General Manager of EV Charging at Flash. “We’re showing what’s possible for the future of parking plus charging and playing a part in helping Oakland and other smart cities make the EV transition a reality.”

About the Oakland Equitable Climate Action Plan (ECAP)

The ECAP establishes actions the City and its partners will take by 2030 to equitably reduce Oakland’s climate emissions and adapt to a changing climate. Part of the ECAP is the Zero Emission Vehicle Action Plan, which provides a roadmap for transitioning to a zero emission transportation system. Learn more here: https://www.oaklandca.gov/topics/sustainable-oakland-1

About Flash

Flash is a pioneering technology company bringing seamless parking and EV charging experiences to drivers through a first-of-its-kind digital ecosystem. Flash’s platform connects reservable parking and charging in the apps drivers use every day with garage, surface lot, event, and valet parking locations—connected and controlled via a cloud-based operating system with unrivaled intelligence. Customer-obsessed brands partner with Flash to deliver digital, easy-to-use, reliable, and increasingly frictionless experiences to drivers eager to pay for a solution that eliminates wasted time, excess emissions, and stress. The solution has arrived. Visit www.flashparking.com to learn more.

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Tagged with: Transportation (OakDOT), Newsroom, Sustainability

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ABC Marketing Outbound Sales Oakland, CA