Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in North Charleston, SC

You don't have to be an all-A student from The Citadel, the Military College of South Carolina near North Charleston to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company North Charleston, SC

The ABC Marketing Services Difference

For over 20 years, our call center company in North Charleston, SC has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing North Charleston, SC

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at The Bridge at Charleston in North Charleston, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care North Charleston, SC

Why Hire a Call Center Company in North Charleston, SC for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in North Charleston, SC can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk North Charleston, SC

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support North Charleston, SC

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys North Charleston, SC

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting North Charleston, SC

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in North Charleston, SC, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in North Charleston, SC

North Charleston's special election is on Tuesday. Here's what you need to know.

NORTH CHARLESTON — The day after Memorial Day, voters in city Districts 3 and 5 will choose City Council members to fill two seats that were left vacant after a sweeping federal investigation.Fifteen candidates are vying for the two positions — seven candidates for District 3 and eight for District 5. One candidate, Carlos Jones, withdrew ahead...

NORTH CHARLESTON — The day after Memorial Day, voters in city Districts 3 and 5 will choose City Council members to fill two seats that were left vacant after a sweeping federal investigation.

Fifteen candidates are vying for the two positions — seven candidates for District 3 and eight for District 5. One candidate, Carlos Jones, withdrew ahead of the election.

District 3 is located between Rivers Avenue and Interstate 26 and south of University Boulevard.

District 5 covers the neighborhoods between Ashley River and Dorchester Road in the southern portion of the city.

The special election is May 27. Polls will be open from 7 a.m. to 7 p.m. Voters can visit scVOTES.gov to check their polling place ahead of the election.

Voters can cast a ballot early at the Charleston County Board of Voter Registration and Elections headquarters at 4340 Corporate Road in North Charleston through May 23 from 8:30 a.m. to 5 p.m.

As of noon on May 21, 310 people voted early in the election, which is about 2 percent of the registered voters in the two districts, said Isaac Cramer, the executive director of the election board.

North Charleston elections use plurality voting, meaning the candidate with the most votes wins and a simple majority is not required.

The election is expected to cost the city between $30,000 to $40,000, Cramer previously told The Post and Courier.

The special election came after former councilmembers Sandino Moses and Jerome Heyward resigned from public office after federal corruption charges were filed against them and six other individuals.

Heyward, who represented District 5, faced charges ranging from bribery and wire fraud to money laundering. Moses, who represented District 3, was charged for allegedly failing to alert authorities of the attempted bribe to influence his City Council vote. The two entered guilty pleas on Feb. 28.

District 1 Councilman Mike Brown was charged with wire fraud and conspiracy to commit bribery regarding programs receiving federal funds. He is among four defendants who pleaded not guilty March 11.

Gov. Henry McMaster suspended Brown from office, but because he has not resigned, District 1 constituents will not vote for a new councilmember in this election. His seat will remain unrepresented until he is acquitted or convicted.

The 15 candidates on the ballot are:

District 3

District 5

Governor, SC officials urge preparation now for hurricane season

NORTH CHARLESTON, S.C. (WCSC) - The devastating and deadly impacts from Hurricane Helene last year proved hurricanes are statewide events in South Carolina, not just on the coast.With the next hurricane season just days away, Gov. Henry McMaster headed to North Charleston on Thursday to share the latest on preparations and what South Carolinians need to do now to be ready.State leaders said they have been preparing since last winter for this hurricane season.Now they say it’s time for all South Carolinians to get r...

NORTH CHARLESTON, S.C. (WCSC) - The devastating and deadly impacts from Hurricane Helene last year proved hurricanes are statewide events in South Carolina, not just on the coast.

With the next hurricane season just days away, Gov. Henry McMaster headed to North Charleston on Thursday to share the latest on preparations and what South Carolinians need to do now to be ready.

State leaders said they have been preparing since last winter for this hurricane season.

Now they say it’s time for all South Carolinians to get ready.

“Don’t wait for the warning,” Rob Perry, deputy secretary for engineering with the South Carolina Department of Transportation, said. “Don’t wait for the press conferences. Do it now — that way you’re prepared.”

The director of the state’s Emergency Management Division, Kim Stenson, said South Carolinians should take three important steps: prepare their homes; know their evacuation zone, if they live in one; and remember their route to evacuate.

“We always hope to never be faced with an evacuation, but in the event an evacuation is ordered, our goal is to ensure there’s a safe movement of traffic and distribution near evacuation routes,” Lt. Col. Travis Manley, the South Carolina Highway Patrol’s deputy commander of operations, said.

SCEMD also reminds the many South Carolinians who live in low-lying areas to take that into consideration during their planning by preparing for potential flooding.

While South Carolina leaders emphasize annually that the impacts of hurricanes can and will be felt across the state, that reality was unscored last year with Helene, the deadliest storm in state history.

Stenson said Helene’s impacts in the Upstate and on the western part of the state as a whole, further away from the coast, did not change South Carolina’s hurricane preparations this year or its response plans.

“You can easily have hurricane-force winds all the way up to our northern border with North Carolina,” Stenson said. “So it really hasn’t changed anything. It’s just opened up a few eyes because we’ve not had that here in South Carolina for a number of years.”

Stenson and McMaster said they believe the state’s plans held up well then and feel confident in them headed into this season, if South Carolinians take them just as seriously.

“If a hurricane slams right into us, then it will qualify as a disaster, more than likely,” McMaster said. “But a disaster does not have to have a loss of life, with preparation and understanding of what’s happening.”

The state’s preparations will continue into next month, including the annual lane reversal drill on June 4.

South Carolina Highway Patrol said traffic will not be impacted, but they ask drivers to be aware of law enforcement who will be along the roads, preparing to keep people safe in emergencies.

SCEMD encourages South Carolinians to pick up one of its 2025 hurricane guides, which are available around the state and accessible online.

The guide is full of vital information like what to do if power goes out, how to file an insurance claim, what to do with pets, and maps out all the state’s evacuation zones.

Copyright 2025 WCSC. All rights reserved.

Qatar-Boeing deal could boom business in South Carolina

(NewsNation) — A deal has been signed by Qatar Airways to purchase betweeen 160 and 200 Boeing jets, according to the White House.“This historic agreement will support 154,000 U.S. jobs annually, t...

(NewsNation) — A deal has been signed by Qatar Airways to purchase betweeen 160 and 200 Boeing jets, according to the White House.

“This historic agreement will support 154,000 U.S. jobs annually, totaling over 1 million jobs in the United States during the course of production and delivery of this deal,” the White House said.

The jets will be produced and delivered over a seven-year period, from 2029 to 2036.

Boeing has not yet confirmed or commented on details of the agreement.

The deal, which includes Boeing 777 and 787 Dreamliner jets, could give one South Carolina city a major job spike at its Boeing manufacturing plant.

The North Charleston plant is where all 787 Dreamliners are assembled, said Scott Stocker, who is the vice president and general manager . It currently employs more than 8,000 workers.

Mayor Reggie Burgess said while he’s not sure exactly how many jobs the Qatari deal could bring, his city will “fill them all.”

“We’re talking about thousands and thousands of jobs,” he added.

Local business owners told NewsNation the deal would be a game-changer.

“Most of our business, our contractors, they are truck drivers, they’re just working-class people. And if it can bring more of those in here, then it would definitely, definitely improve everything for us,” said Li Farmer, a restaurant manager in North Charleston.

Korean Air recently agreed to purchase up to 50 Boeing planes, some of which will be assembled in North Charleston.

It’s a big boost for Boeing after a tough year, production problems and worker strikes.

Though the company has seen some layoffs in recent months, Boeing announced a plan in December to invest $1 billion in North Charleston’s plant, with a goal of adding 500 jobs in the next five years.

Makin’ a splash: Charleston County water parks are ready for summer

With summer right around the corner, so are the Holy City’s famously sweltering days. To beat the heat, we suggest a trip to Charleston County’s water parks.The three splashy attractions — plus the pool at West County Aquatic Center in Hollywood — will open for weekend fun starting Saturday, May 17,...

With summer right around the corner, so are the Holy City’s famously sweltering days. To beat the heat, we suggest a trip to Charleston County’s water parks.

The three splashy attractions — plus the pool at West County Aquatic Center in Hollywood — will open for weekend fun starting Saturday, May 17, with daily operations beginning Friday, May 30. With activities for all ages, you’re sure to cool off in no time.

Pro tip: Be sure to check their website before you plan your trip — schedules are subject to change.

Goggle at these water parks:

Whirlin’ Waters Adventure Waterpark Location: Wannamaker County Park, North Charleston Highlights: The 65-ft Washout slides, the 27,000-sqft Big Kahuna wave pool, The Rollin’ River lazy riverSchedule: Opens weekends only starting Friday, May 17 (10 a.m.–6 p.m), runs daily from Friday May 30– Sunday, Aug. 10 (weekdays: 10 a.m.–5 p.m., weekends: 10 a.m.–6 p.m.), then returns to weekends only through Labor Day, Sept. 1.Admission: $24.99 general admission

Splash Island WaterparkLocation: Palmetto Islands County ParkHighlights: 200-ft body flume, 16-ft otter slide, raindrop waterfallsSchedule: Opens weekends only starting May 17 (Saturday: 10 a.m.–6 p.m., Sunday: 1–6 p.m.), daily hours from Friday, May 30–Sunday, Aug. 3 (Weekdays: 10 a.m.–5 p.m., Saturday: 10 a.m.–6 p.m., Sunday: 1–6 p.m.), closes for the season after Sunday, Aug. 3Admission: $9.99 general admission; $2 per person Palmetto Islands County Park gate admission also required

Splash Zone Waterpark Location: James Island County Park, 871 Riverland Dr.Highlights: 200-ft tube slide + open slide, rainforest-themed play structureSchedule: Opens weekends only starting May 17 (Saturday: 10 a.m.–6 p.m., Sunday: 1–6 p.m.), daily hours from Friday, May 30–Sunday, Aug. 3 (Weekdays: 10 a.m.–5 p.m., Saturday: 10 a.m.–6 p.m., Sunday: 1–6 p.m.), closes for the season after Sunday, Aug. 3Admission: $15.99 general admission

Pro tips: Admission for kids + seniors costs a few dollars less than general admission at each park. Go after 3 p.m. on weekdays to snag cheaper general admission. If you’re planning to visit the water parks a lot this summer, you might want to splurge for a Splash Pass 2025.

You better believe we’ll be floating down the Rollin’ River soon — see you there, Charleston.

North Charleston special election to cost taxpayers thousands

NORTH CHARLESTON, S.C. (WCSC) - The North Charleston city councilmen who pleaded guilty to corruption charges are still costing the taxpayers money even after giving up their positions.A special election to replace Jerome Heyward and Sandino Moses is just about to get underway with early voting starting on May 12.Heyward and Moses vacated their seats after they pleaded guilty to charges that stemmed from a federal corruption investigation.A third city council member, Mike Brown, has been suspended in connection with that...

NORTH CHARLESTON, S.C. (WCSC) - The North Charleston city councilmen who pleaded guilty to corruption charges are still costing the taxpayers money even after giving up their positions.

A special election to replace Jerome Heyward and Sandino Moses is just about to get underway with early voting starting on May 12.

Heyward and Moses vacated their seats after they pleaded guilty to charges that stemmed from a federal corruption investigation.

A third city council member, Mike Brown, has been suspended in connection with that same FBI corruption investigation. Brown has pleaded not guilty and will remain suspended pending the outcome of his case.

READ MORE: ‘Profound betrayal’: 8 charged in North Charleston corruption investigation

There are 15 candidates vying for the two seats in the special election, which will take place on May 27. There are seven candidates running for the Moses’ District 3 seat and eight candidates running for Heyward’s District 5 seat.

But elections don’t just happen. They require organization, facilities and manpower. All of that costs money. The Charleston County Board of Voter Registration and Elections is hosting the election, but the city of North Charleston is paying for it.

“We do have two seats up and there are eight polling locations. Most of our costs are personnel related, hiring a poll worker, training them and so forth,” Charleston County Board of Voter Registration and Elections Executive Director Isaac Cramer said.

Cramer says the special election is expected to cost between $20,000 and $30,000.

In most cases, state law requires special elections if a vacancy is made with more than 180 days before the next election. Cramer says special elections are common and they’re doing about one per month.

There is a bill in the state legislature that would streamline special elections. Senate Bill S.38 would change the election calendar to limit the number of special elections that could be held.

“It basically establishes four election dates a year,” Cramer said. “So, instead of having an election any Tuesday in the calendar year in South Carolina, you would have four dates that we have to go by and that will help make things more simple, help us attract and retain poll workers and also to get polling locations.”

Those dates would be in January, April, June and August. The state Senate passed the bill but it awaits action in the House.

Copyright 2025 WCSC. All rights reserved.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Service Areas

ABC Marketing Outbound Sales North Charleston, SC