Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Norman, OK

You don't have to be an all-A student from The University of Oklahoma near Norman to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Norman, OK

The ABC Marketing Services Difference

For over 20 years, our call center company in Norman, OK has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Norman, OK

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Brookdale Norman in Norman, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Norman, OK

Why Hire a Call Center Company in Norman, OK for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Norman, OK can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Norman, OK

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Norman, OK

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Norman, OK

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Norman, OK

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Norman, OK, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Norman, OK

Oklahomans Capture Stunning Footage Of The Norman Tornado

Oklahoma saw multiple tornado-warned storms on Tuesday, June 3. Not all storms produced a tornado, but they all had the capability. One tornado that was confirmed on the ground struck near Norman, Oklahoma.Footage and photos of tornados is often hard to capture. Sometimes tornadoes are rain-wrapped or they touch down in the pitch black of night and can only be seen through strikes of lightning.But on Tuesday the tornado that touched down near Norman occurred during the daytime and was not rain-wrapped, so residents in the area ...

Oklahoma saw multiple tornado-warned storms on Tuesday, June 3. Not all storms produced a tornado, but they all had the capability. One tornado that was confirmed on the ground struck near Norman, Oklahoma.

Footage and photos of tornados is often hard to capture. Sometimes tornadoes are rain-wrapped or they touch down in the pitch black of night and can only be seen through strikes of lightning.

But on Tuesday the tornado that touched down near Norman occurred during the daytime and was not rain-wrapped, so residents in the area were able to get a lot of footage of the event. This also proves that people who have lived in Oklahoma all their lives go outside to see tornadoes before taking shelter.

via GIPHY

Local news stations had storm spotters all across the state tracking severe weather. On Tuesday afternoon, a band of storms stretched all the way from the Oklahoma/Texas border all the way up to Oklahoma City, so all of the storm spotters and chasers were scattered along I-44. Luckily, there were several Oklahomans that live near Norman and Newcastle that were able to get incredible photos and footage from the tornado that touched down Tuesday.

One Oklahoman near Newcastle got some incredible footage of the tornado forming and touching the ground.

All Oklahomans know that if you see that glowing teal in the sky during severe weather, it's best to execute your tornado safety plan. But first, snap a quick video.

Some people who were west of Norman or driving on the highway were able to get full video of the tornado and the giant supercell fueling it.

And some videos and photos taken by Oklahoma residents were picked up by national weather outlets.

The National Weather Service in Norman has yet to record the tornado in Norman. After the damage is assessed, the National Weather Service will rate the tornado and record the data.

Oklahoma's Top 10 Deadliest Tornadoes

From the National Weather Service in Norman, these are the 10 most deadly tornadoes that happened in Oklahoma from 1882 to present.

Things You'll Need in Your Oklahoma Tornado Prep Kit

Even though the odds of your life being affected by a tornado are extremely thin, there's no harm in being prepared with basic necessities. Even if the storm misses your home you could still find yourself without power or water for days to weeks. Here's a quick rundown on the basics every home should have for tornado season in Oklahoma.

Live: Tornadoes spotted, multiple tornado warnings issued as storms push across Oklahoma

Another round of severe storms is crossing the midwest this evening, bringing the potential for hail, damaging winds and a risk of tornadoes.According to the National Weather Service, large hail, gusty winds, and flash flooding are all possible through Tuesday evening as a round of storms move through Oklahoma, Texas, Missouri, Kansas and Iowa.A ...

Another round of severe storms is crossing the midwest this evening, bringing the potential for hail, damaging winds and a risk of tornadoes.

According to the National Weather Service, large hail, gusty winds, and flash flooding are all possible through Tuesday evening as a round of storms move through Oklahoma, Texas, Missouri, Kansas and Iowa.

A severe thunderstorm warning was issued early Tuesday afternoon for much of the state, and several tornado warnings were issued around the Oklahoma City metro. Meteorologists warn of winds as strong as 60 mph and hail ranging from the size of a penny to a quarter.

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Check here for live weather updates and to see active weather alerts, power outages and radar in real time.

Weather alerts via text: Sign up to get updates about current storms and weather events by location

Live radar Oklahoma weather

Tornado watch, severe thunderstorm watch across Oklahoma

A tornado watch and severe thunderstorm watch are in effect for much of Oklahoma until 10 p.m. tonight for large hail, damaging winds and possible tornadoes.

-Cheyenne Derksen

Tornado damage in OKC

Damage has been reported from a tornado near Norman, Oklahoma, as well as hail, heavy winds and flooding through the Oklahoma City metro area.

This interactive map shows live impacts and damage reports coming into National Weather Service stations nationwide.

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-Cheyenne Derksen

Tornado warning issued for Shawnee, Tecumseh

The National Weather Service has issued a tornado warning for parts of Oklahoma that include Shawnee, Tecumseh and Brooksville until 6:30 p.m.

A tornado warning means someone saw a tornado or one was indicated by weather radar and there's imminent danger to life and property. Take shelter now.

-Cheyenne Derksen

Tornado threat in Norman lowered

At 5:25 p.m., the National Weather Service reported that the threat of a tornado in the Norman area has lowered, though a tornado warning remains in effect.

Strong, straight-line damaging winds are possible, and residents should remain inside away from windows as storms continue moving through the city, NWS states.

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-Cheyenne Derksen

Indiana Pacers' flight to OKC for NBA Finals diverted to Tulsa due to tornado warning

The Indiana Pacers' flight to Oklahoma City ahead of the NBA Finals against the Thunder was diverted to Tulsa due to tornado warnings in the OKC metro, according to multiple reports.

The Pacers were set to arrive Tuesday, two days before the best-of-seven NBA Finals begin Thursday night at Paycom Center.

-Jeff Patterson

Tornado warning issued for Pauls Valley, Wynnewood

The National Weather Service has issued a tornado warning for parts of Oklahoma that include Pauls Valley, Wynnewood and Antioch until 6 p.m.

A tornado warning means someone saw a tornado or one was indicated by weather radar and there's imminent danger to life and property. Take shelter now.

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-Cheyenne Derksen

Tornado confirmed near Norman, Oklahoma

The National Weather Service has confirmed a tornado is headed east toward 36th and Main in Norman, Oklahoma at 5:07 p.m.

Residents are advised to take shelter now.

-Cheyenne Derksen

Tornado warning issued for Norman, Moore, Newcastle

The National Weather Service has issued a tornado warning for parts of Oklahoma that include Norman, Moore and Newcastle until 5:45 p.m.

A tornado warning means someone saw a tornado or one was indicated by weather radar and there's imminent danger to life and property.

-Cheyenne Derksen

Tornado warning issued near Perry, north of Stillwater

The National Weather Service has issued a tornado warning for parts of Oklahoma that include Interstate 35 south of Perry, Oklahoma, heading north of Stillwater.

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A tornado warning means someone saw a tornado or one was indicated by weather radar. Under a tornado warning, there's imminent danger to life and property. Everyone should move to an interior room on the lowest floor of a sturdy building and avoid windows.

-Cheyenne Derksen

Tornado warning issued in OKC

A tornado warning has been issued for an area spanning the OKC metro. The National Weather Service advises residents to take shelter now.

A tornado warning means someone saw a tornado or one was indicated by weather radar. Under a tornado warning, there's imminent danger to life and property. Everyone should move to an interior room on the lowest floor of a sturdy building and avoid windows.

-Cheyenne Derksen

Tornado warning issued for Oklahoma County, Cleveland County

A tornado warning has been issued for parts of southeast Oklahoma County and north-central Cleveland County. The area includes Midwest City, Tinker Air Force Base, Choctaw and Harrah.

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The National Weather Service advises residents to take shelter now. The warning is in place until 5:30 p.m.

-Cheyenne Derksen

Severe thunderstorm warning issued across OKC

The National Weather Service has issued a severe thunderstorm warning across portions of Oklahoma City, Midwest City and Choctaw.

The NWS warns that large hail up to ping pong size and damaging winds up to 70 mph are possible as the storm moves northeast at 25 mph.

-Cheyenne Derksen

Weather alerts: Tornado watch, tornado warnings issued

What to do when there's a tornado watch

Be prepared — tornadoes are possible in and around the area mentioned in the watch. Be ready to act quickly.

NWS:How to prepare for a tornado

What to do when there's a tornado warning

Take action now. A warning means someone saw a tornado or one was indicated by weather radar. Under a tornado warning, there's imminent danger to life and property. Everyone should move to an interior room on the lowest floor of a sturdy building and avoid windows.

Stay informed. Get weather alerts via text

Closings due to the weather

Keep up with school, church and event closings using the link below.

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Oklahoma City Severe Weather Closings: Schools, churches, other services

National Weather Service updates

Tracking Tuesday's severe storms across Oklahoma

Oklahoma tornado warning is in effect for some counties until 11 p.m. Live updates and video as News 9 tracks the severe weather risk. OKLAHOMA CITY - News 9 Storm Trackers and Meteorologists are monitoring severe storms as the tornado threat increases through the afternoon on Tuesday.WATCH LIVE COVERAGE:A6:45: Over 6,000 people are without power across the state.6:40 p.m.: A Tornado Warning for ...

Oklahoma tornado warning is in effect for some counties until 11 p.m. Live updates and video as News 9 tracks the severe weather risk.

OKLAHOMA CITY -

News 9 Storm Trackers and Meteorologists are monitoring severe storms as the tornado threat increases through the afternoon on Tuesday.

WATCH LIVE COVERAGE:

A6:45: Over 6,000 people are without power across the state.

6:40 p.m.: A Tornado Warning for Pontotoc County until 7:30 p.m.

6::30: A Tornado Warning has been issued for Murray County until 7:15 p.m.

6:20 p.m.: A Tornado Warning has been issued for Garvin, Pontotoc and Seminole counties until 7 p.m.

5:45 p.m.: A Tornado Warning has been issued for Garvin and Murray Counties until 6:30 p.m.

5:35 p.m.: A Tornado Watch has been issued for Carter, Garvin, Hughes, Jefferson, Lincoln, Love, Murray, Okfuskee, Pontotoc, Pottawatomie, Seminole, and Stephens County until 10 p.m.

Large hail and damaging winds are possible. Strong and fast-moving tornadoes are also possible.

A tornado warning has been issued for Lincoln, Cleveland, Oklahoma, Logan, Kay, Noble, and Grant Counties.

Severe thunderstorm warnings have been issued across the state.

5:24 p.m. Heavy traffic and flooded roads were reported near Flood Avenue and Tecumseh Road in Norman

>> Storm activity brings flooding and rotating cloud base to Norman

4:56 p.m. A tornado warning has been issued for Lincoln County.

4:44 p.m. Tom is near 59th and Anderson Road, looking north, where rotation is visible in a wall cloud. He says those in Choctaw should take safety precautions.

4:37 p.m. Pastrano is in SE OKC and the rotation in the wall cloud he is following has tightened.

4:31 p.m. A weakly rotating wall cloud was spotted in southeast Oklahoma City Tuesday afternoon, though storm trackers say it is unlikely to produce a tornado.

>> Wall cloud observed in southeast Oklahoma City with weak rotation

4:23 p.m. Sirens are being sounded at Tinker AFB.

4:21 p.m. Tornado warnings have been issued for Cleveland and Oklahoma Counties until 5 p.m.

4:13 p.m. Brandon Welles is tracking storms around Perry, Oklahoma, where a tornado has been confirmed to touch down.

>> Confirmed tornado reported near Perry

4:07 p.m. Tornado confirmed to have touched down north of Perry.

3:54 p.m. A tornado warning has been issued for Noble County.

3:40 p.m. A developing hook echo was observed over Newcastle during a storm producing 50 mph winds and pea-sized hail. The storm's structure began to change, a sign that can precede intensification, and movement was directed toward Norman and Moore. Wind velocity was not yet severe, but the hook formation suggested a possible lowering and further development.

Oklahoma City Severe Weather Updates

Norman Regional lays off 10% of staff; entire clinics cut

NORMAN, Okla. —Norman Regional Health System announced Monday it has laid off 300 employees, even cutting entire clinics.>> Download the KOCO 5 App | Subscribe to KOCO 5’s YouTube channelThe hospital system said it has eliminated 10% of its workforce across the board. Exactly where those cuts were...

NORMAN, Okla. —

Norman Regional Health System announced Monday it has laid off 300 employees, even cutting entire clinics.

>> Download the KOCO 5 App | Subscribe to KOCO 5’s YouTube channel

The hospital system said it has eliminated 10% of its workforce across the board. Exactly where those cuts were made isn't clear, but those layoffs include some of the open positions that will not be filled.

"This action was necessary to ensure the long-term sustainability and independence of Norman Regional. Like many health systems across the country, we are facing rising costs, workforce shortages, and declining reimbursement. These challenges demand bold, proactive steps to preserve our ability to serve the community with high-quality, locally governed healthcare," the hospital system said in a statement.

>> Video Below: Dozens of Oklahoma hospitals are at risk. Managed Medicaid has kept them afloat

Aaron Boyd, CEO and president of Norman Regional Health System, said this was one of the hardest decisions the hospital has had to make. It comes after they debated bringing another partner into the management but ultimately decided to remain independent.

“We are deeply grateful for the service and dedication of every team member impacted. These reductions are not a reflection of their contributions, but a necessary step to ensure our system remains viable. We are committed to supporting each individual through this transition and to honoring their time with us," Boyd said in a statement.

The Oklahoma Hospital Association told KOCO that hospitals across the state are feeling the burn right now.

“Admissions are down. ER admissions are down. Inpatient and outpatient admissions are down, and so, that might be a seasonal effect where we are currently today, but more than that there is a lot of uncertainty out there in the hospital community," Rich Rasmussen with the Oklahoma Hospital Association said.

>> Video Below: Rural Oklahoma hospitals could lose vital services with Medicaid cuts, expert says

In a letter sent to employees, Norman Regional apologized to employees who were fired.

"While the moment is painful, it is also part of a bold transformation. Operation Independence is designed to secure our future, maintain local control, and ensure that Norman Regional remains a trusted health partner for generations to come," the letter said.

The letter told the employees who are staying that this is part of the transformation to secure their future and remain part of the community.

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