Call Center Company in New Bedford, MA
You don't have to be an all-A student from University of Massachusetts Dartmouth School for Marine Science and Technology East near New Bedford to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in New Bedford, MA
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in New Bedford, MA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Whaler's Cove Assisted Living in New Bedford, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in New Bedford, MA for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in New Bedford, MA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in New Bedford, MA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in New Bedford, MA
'The Holdovers,' filmed in Fairhaven and New Bedford, to become TV show. Everything we know.
Seth Chitwoodhttps://www.southcoasttoday.com/story/entertainment/2025/04/29/tv-show-adaptation-the-holdovers-new-bedford-fairhaven-ma/83342630007/
NEW BEDFORD — Miramax is planning to adapt its acclaimed film "The Holdovers" into a TV series, according to a recent report from Variety. The 2023 Oscar-winning comedy/drama, beloved by many as a new holiday classic, is in the early stages of development for television.Filmed around the Massachusetts area, the ...
NEW BEDFORD — Miramax is planning to adapt its acclaimed film "The Holdovers" into a TV series, according to a recent report from Variety. The 2023 Oscar-winning comedy/drama, beloved by many as a new holiday classic, is in the early stages of development for television.
Filmed around the Massachusetts area, the production spent a few days in the Fairhaven area shooting inside Fairhaven High School as well as inside the James Arnold Mansion in New Bedford.
Fall River native Pamela Jayne Morgan had a role in film as a waitress who refuses to serve the restaurant's prized dessert cherry jubilee because one of the ingredients is alcohol and there was an underage kid at the table.
"I would be thrilled to see this turned into a series because the overall storyline relative to Paul Giamatti's character taking Dominic Sessa under his wing is a heartwarming story," Morgan said.
Morgan said she hopes to return in the TV show
While there aren't many details yet, the article stated that Miramax’s head Jonathan Glickman has expressed his desire for original director Alexander Payne to return for the project. Glickman stated the importance of maintaining “connective tissue with the original property” to ensure the adaptation feels authentic.
"This concept can stretch to many other students that are away at boarding school and how sometimes the staff become their family, perhaps even as close as their actual family," Morgan said.
"If they expanded the story to be more about the students and staff, there’s potential for a lot of character storylines."
Da'Vine Joy Randolph took home the Best Actress In a Supporting Role Academy Award for the film in 2023. The film was also nominated for Best Motion Picture of the Year and Best Original Screenplay. On Rotten Tomatoes, the movie stands tall with a near-perfect 94% score. In his review, Collider's Ross Bonaime called it "Alexander Payne's warmest film yet."
"I hope they also decide to film it locally and set in the same time period. And hopefully they can come back to my character's restaurant because we served good food and give patrons a good service unless they give you a hard time for doing your job," Morgan said with a laugh.
"Maybe this 'cherry jubilees waitress' might find her way to working in the kitchen at the school alongside Da'Vine's characters."
Standard-Times staff writer Seth Chitwood can be reached at schitwood@s-t.com. Follow him on twitter:@ChitwoodReports. Support local journalism by purchasing a digital or print subscription to The Standard-Times today.
Massachusetts Sen. Markey wants to award grants up to $500,000 to those helping former, current prisoners
Michael Silviahttps://www.newbedfordguide.com/massachusetts-senator-markey-grants-500000-former-current-prisoners/2025/04/28
“Ranking Member Edward J. Markey (D-Mass.) and Senator Cory Booker (D-N.J.) announced the introduction of the New Start Act of 2025, legislation that would establish a five-year pilot program within the Small Business Administration (SBA) to award grants of $100,000 to $500,000 to organizations annually to provide entrepreneurial development training to currently or formerly incarcerated individuals.The legislation which can be seen ...
“Ranking Member Edward J. Markey (D-Mass.) and Senator Cory Booker (D-N.J.) announced the introduction of the New Start Act of 2025, legislation that would establish a five-year pilot program within the Small Business Administration (SBA) to award grants of $100,000 to $500,000 to organizations annually to provide entrepreneurial development training to currently or formerly incarcerated individuals.
The legislation which can be seen HERE is being introduced during Second Chance Month, which recognizes the important role of individuals, communities, and agencies across the country in supporting the safe and successful reentry of people returning home or returning to their communities from jails and prisons each year.
“Individuals who are currently or formerly incarcerated deserve to be able to participate fully in society and not be locked out of the labor market. This legislation would help decrease barriers to entry for these individuals who either wish to become an entrepreneur or must strike out on their own due to labor market discrimination, by providing economic stability, opportunity, and investment through the Small Business Administration,” said Ranking Member Markey. “Everyone deserves the chance to rebuild their lives, and this legislation would help provide the funding and resources necessary for currently or formerly incarcerated individuals to do just that.”
“Starting a small business can be transformational for formerly incarcerated people, and can be a pathway to overcome the barriers in an economy that is not built for them, through higher quality jobs, increased wages, and meaningful job experience,” said Senator Booker.
“The New Start Act is legislation that invests in the futures of currently and formerly incarcerated people by providing training and resources to those want to become entrepreneurs and start their own business. Everyone deserves a second chance, and this bill allows individuals exiting prison to shape a new future for themselves, contribute meaningfully to their communities, and break the cycle of recidivism.”
“Nearly one-fifth of Black men in America will face incarceration at some point in their lives. That’s not just a statistic — it’s a call to action. The New Start Act answers that call by investing in entrepreneurial training for those who are incarcerated, helping ensure that when they return home, they return with purpose. By empowering returning citizens to become business owners and job creators, we not only reduce recidivism — we build stronger families, stronger communities, and a stronger economy. USBC proudly supports this effort to make reentry about opportunity, not just survival,” said Ron Busby, Sr., President & CEO at U.S. Black Chambers, Inc.“-Sentator Ed Markey’s Office.
A Rider’s Guide to the New Fall River/New Bedford Regional Rail Line
streetsblog.orghttps://mass.streetsblog.org/2025/03/24/a-riders-guide-to-the-new-fall-river-new-bedford-regional-rail-line
On Monday morning, the MBTA debuted its newest rail line: a two-branch extension of the former Middleborough/Lakeville Line to the Bristol County cities of New Bedford and Fall River.Here's what to know about the Commonwealth's newest transit line:Trains every 70 minutesThe schedule features near-hourly service between New Bedford, Fall River, and downtown Boston, with the earliest weekday inbound trains departing Fall River and New Bedford at 4:27 and 5:05 a.m., respectively, and the latest trains for both cities depa...
On Monday morning, the MBTA debuted its newest rail line: a two-branch extension of the former Middleborough/Lakeville Line to the Bristol County cities of New Bedford and Fall River.
Here's what to know about the Commonwealth's newest transit line:
Trains every 70 minutes
The schedule features near-hourly service between New Bedford, Fall River, and downtown Boston, with the earliest weekday inbound trains departing Fall River and New Bedford at 4:27 and 5:05 a.m., respectively, and the latest trains for both cities departing South Station at 11:59 p.m.
Most trains will run about 70 minutes apart, although some rush-hour trains will run more frequently.
View the official timetable here.
The scheduled trip time from both New Bedford and Fall River is approximately 95 minutes, which is faster than most rush-hour driving times between the two cities, but a bit slower than driving with no traffic.
Shuttle trains between East Taunton and branches
The T is also running connecting shuttle trains between East Taunton and Fall River or New Bedford, with cross-platform transfers at the East Taunton station, to allow for easier connections between Boston and the ends of the new line's two branches.
For instance, if you're riding from New Bedford to Boston, there are direct trains scheduled at 5:55 and 7:25 a.m.
But there will also be a connecting shuttle train that will depart from New Bedford at 6:22 a.m. to take you as far as East Taunton.
From East Taunton, your shuttle will meet up with the 6:35 a.m. train from Fall River, so you can switch trains and continue on to South Station.
Fully accessible stations, bikes allowed on all trains
The MBTA built 6 new stations for the new rail line, at Middleborough, East Taunton, Freetown, Fall River, Church Street (a park-and-ride station on the north side of New Bedford), and downtown New Bedford.
Thanks to fully accessible, level-boarding platforms at all the new stations, passengers will be allowed to carry bicycles on board all trains that serve the new line.
Note that the former Middleborough/Lakeville station, located on Commercial Drive, will no longer serve commuter rail trains. It will still be a stop on CapeFlyer service during the summer.
Free fares this week, and free weekend rides in April
The MBTA's new New Bedford/Fall River regional rail line will offer fare-free service from opening day until the end of March, and will continue to offer fare-free rides every weekend in April.
For other times, the T has also started selling tickets for the Fall River/New Bedford Commuter Rail Line on its mTicket mobile ticketing app.
The new stations will all be in Zone 8, which means that a full-priced one-way ticket between South Station and Fall River or New Bedford will cost $12.25.
Asian market Yum Yum Tiger opens in downtown New Bedford. Here's what to expect.
Seth Chitwoodhttps://www.southcoasttoday.com/story/lifestyle/food/2025/04/03/yum-yum-tiger-opens-in-downtown-new-bedford-ma-asian-market/82774474007/
NEW BEDFORD – Whitney Lutz, the manager of the newly opened Asian market Yum Yum Tiger at 767 Purchase St., is excited to introduce new types of snacks into the downtown area.“We offer a lot of Asian snacks, from chips to ice cream and frozen foods,” she said. “We have a pretty big selection of different ramen, there’s a lot to expl...
NEW BEDFORD – Whitney Lutz, the manager of the newly opened Asian market Yum Yum Tiger at 767 Purchase St., is excited to introduce new types of snacks into the downtown area.
“We offer a lot of Asian snacks, from chips to ice cream and frozen foods,” she said. “We have a pretty big selection of different ramen, there’s a lot to explore there.”
Lutz opened Yum Yum Tiger on March 22.
“So far, a lot of people like it because they've been saying they used to have to go far for these things, and now they can find it closer,” she said. “We take any recommendations, so if they're looking for something specific, we'll try to get it.”
The store is filled with unique items that many locals might not have encountered before unless they visited Asian territories.
“We have some viral ice creams that look like the fruit itself," Lutz said. "And there are fun drinks like pouch drinks.”
TikTok food trends are available to try inside the market
Lutz said a lot of people have been saying they like not having to travel far for these products such as the Providence area where they are more common. She also said that customers of all ages will come into the shop just to try something new.
“We try to make the prices as fair as possible, so everyone can try a little bit of something different,” Lutz said. “It’s important that anyone and everyone feels welcome.”
Although just one week in, there’s already repeat customers.
“We see familiar faces coming back, which is a good sign,” said Lutz, adding that TikTok trends around Asian food have been a major attraction because of that as well.
“We often hear, ‘Oh, I’ve seen this online and wanted to try it!’”
People can walk out with ready-to-eat ramen
Customers can also utilize a microwave or have their ramen made from the counter to take with them.
“We don’t have a seating area yet, but everything is designed for takeout, so customers can enjoy it wherever they like,” she said.
As the store continues to adjust hours and offerings, Lutz is eager to see how Yum Yum Tiger grows within the downtown business community.
“It’s exciting to bring a piece of Asian culture to New Bedford and to have the community embrace it so enthusiastically,” she said.
Standard-Times staff writer Seth Chitwood can be reached at schitwood@s-t.com. Follow him on twitter:@ChitwoodReports. Support local journalism by purchasing a digital or print subscription to The Standard-Times today.
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