Call Center Company in Memphis, TN
You don't have to be an all-A student from University of Memphis near Memphis to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Memphis, TN
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Memphis, TN has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Belmont Village Senior Living Memphis in Memphis, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Memphis, TN for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Memphis, TN can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Memphis, TN, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Memphis, TN
Multiple agencies searching for man in Wolf River
FOX13 Memphis News Staffhttps://www.fox13memphis.com/news/multiple-agencies-searching-for-man-in-wolf-river/article_4d385f7a-6843-4f6f-bdc0-6be5517350e0.html
MEMPHIS, Tenn. - Multiple agencies conducted a frantic, days-long search for a man who went missing in the Wolf River after a heroic act turned tragic. Search operations occurred Friday and Saturday. As of 8 a.m. Sunday morning, the rescue efforts continued.Officials said 31-year-old Thaddeus Smiley was trying to rescue a young child when he was swept away.According to the Shelby County Sheriff’s Office, 11 people were hanging out on a sandbar in the middle of the river just before 2 p.m. Friday. A child started strugglin...
MEMPHIS, Tenn. - Multiple agencies conducted a frantic, days-long search for a man who went missing in the Wolf River after a heroic act turned tragic. Search operations occurred Friday and Saturday. As of 8 a.m. Sunday morning, the rescue efforts continued.
Officials said 31-year-old Thaddeus Smiley was trying to rescue a young child when he was swept away.
According to the Shelby County Sheriff’s Office, 11 people were hanging out on a sandbar in the middle of the river just before 2 p.m. Friday. A child started struggling to swim, then Smiley and another man went into the water to save the child.
The child and one of the rescuers made it back to dry land, but Smiley didn’t.
“More than 100 first responders and volunteers are involved in the search operations,” Chief Deputy Anthony Buckner of the Shelby County Sheriff’s Office said.
On Sunday, the agencies involved include multiple divisions of the Shelby County Sheriff’s Office including Volunteer Services Bureau, Uniform Patrol, Drone Team, Search and Rescue, and Emergency Services, as well as the Millington Fire Department Search and Rescue, Memphis Fire Department Search and Rescue, and the Tennessee Wildlife Resouces Agency (TWRA).
Six boat teams, partnering fire departments, three drone teams are deployed. TWRA are patrolling the river with three sonar teams scanning the riverbed using specialized equipment and the Shelby County Sheriff’s Office dive team.
According to the Shelby County Sheriff’s Office, 35 deputies, firefighters, and volunteers are searching over six miles of the river from Walnut Grove to the old Austin Peay overpass on Sunday.
“The current is moving at about six miles an hour, creating challenging and dangerous search conditions,” Buckner said.
Sheriff Floyd Bonner was on the scene. Partway through the search, Memphis City Councilman JB Smiley arrived.
JB Smiley told FOX13 Thaddeus Smiley is his nephew.
“Our hearts and our prayers certainly go out to Mr. Smiley, his family, and his friends,” Buckner said.
Buckner stressed the importance of teaching young people to swim and the dangers of the Wolf River.
In recent years, “secret beaches” along the riverbanks have become popular summertime destinations. According to Buckner, it can be impossible to tell whether debris is being swept under the water’s surface or whether the current will pick up and carry someone away.
“Even the most experienced swimmers can find themselves in trouble when they enter the Wolf River,” he said.
Buckner said the child Smiley was trying to rescue was not injured.
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Trending stories:
Day 3 of rescue efforts resume for man swept away in Wolf River
WATNhttps://www.localmemphis.com/article/news/local/search-underway-lost-man-wolf-river/522-3b48e8da-b7a3-40a9-a67b-52bf089cd640
MEMPHIS, Tenn. — Day 3 of ongoing rescue efforts resumed on Sunday, June 1, after 31-year-old Thaddeus Smiley reportedly entered the Wolf River and did not resurface on Friday, May 30.One person was rescued on Friday, but authorities are still actively searching for another, a spokesperson with the Memphis Fire Department (MFD) confirmed.City Councilman JB Smiley said on social media that the missing person is his nephew and asked for prayers as the search continues."This afternoon, my nephew, Thaddeus Smiley,...
MEMPHIS, Tenn. — Day 3 of ongoing rescue efforts resumed on Sunday, June 1, after 31-year-old Thaddeus Smiley reportedly entered the Wolf River and did not resurface on Friday, May 30.
One person was rescued on Friday, but authorities are still actively searching for another, a spokesperson with the Memphis Fire Department (MFD) confirmed.
City Councilman JB Smiley said on social media that the missing person is his nephew and asked for prayers as the search continues.
"This afternoon, my nephew, Thaddeus Smiley, was swept away by the Wolf River," the post read. "He is still missing. Please keep my family in your prayers. Tough time for us. Thank you to all the First Responders and volunteers."
Ongoing efforts:
As of 8:00 a.m. on Sunday, search operations resumed for the search of 31-year-old Thaddeus Smiley, with the coordinated efforts of multiple agencies participating.
The following agencies were listed as participants:
Around 35 deputies, firefighters, and volunteers are actively searching over six miles of river from Walnut Grove to the old Austin Peay overpass.
As of 8 a.m. on Saturday, search operations resumed for the man who was swept away in the Wolf River while trying to save a child.
The second day's search involved a coordinated effort of multiple agencies, according to a social media post shared by the Shelby County Sheriff's Office (SCSO).
The following agencies were listed as participants:
Resources deployed include three drone teams conducting aerial searches, six boat teams from the SCSO, in addition to partnering fire departments patrolling the river, and four sonar teams scanning the riverbed using specialized equipment from the Shelby County Sheriff’s Office Dive team.
Additionally, the Sonar Emily, a radio-controlled sonar boat, was used to inspect the river floor.
Three ground teams actively searched the riverbanks, and around 120 deputies, firefighters, and volunteers were actively engaged in the ongoing search of over 8 miles of river from Walnut Grove to the Hollywood overpass.
Initial Response:
A concentration of law enforcement and rescue workers was confirmed to be in the area of the Wolf River near Walnut Grove Road on Friday, May 30.
First responders with SCSO, along with the Memphis and Germantown fire departments, arrived at the scene at around 1:50 p.m., said SCSO Chief Deputy Anthony Buckner at a press conference.
A group of 11 family members and friends gathered at a sandbar in the river before a small child went into the water, said Buckner.
Two adult members of the group entered the river to rescue the child. One of them was successful in recovering that person from the water, and the other man was caught by the current.
The other man, identified as Thaddeus Smiley, was swept downstream. He was last seen wearing blue shorts, according to Buckner.
At the time of speaking, Buckner said the river was likely moving at around 6 mph.
Six boats, five sonar-equipped teams, three drones, and a specialized dive team were all deployed in the search.
The search area on Friday spanned about a one-mile radius of where Smiley went missing.
Eight arrested at Memphis immigration court hearings, attorney says
Jack Bilyeuhttps://www.fox13memphis.com/news/eight-arrested-at-memphis-immigration-court-hearings-attorney-says/article_4c9ef832-b83f-4b92-a843-149032ec1b17.html
MEMPHIS, Tenn. - A local immigration attorney reported that at least eight people were arrested while attending immigration court hearings in Downtown Memphis Thursday.Until a few months ago, this kind of enforcement was not allowed. In January, though, restrictions on where agents with the U.S. Immigration and Customs Enforcement (ICE) can and can’t conduct raids were rolled back.Immigration attorney Andrew Rankin told FOX13 ICE agents spent hours in the courthouse, arresting people who showed up to their court dates....
MEMPHIS, Tenn. - A local immigration attorney reported that at least eight people were arrested while attending immigration court hearings in Downtown Memphis Thursday.
Until a few months ago, this kind of enforcement was not allowed. In January, though, restrictions on where agents with the U.S. Immigration and Customs Enforcement (ICE) can and can’t conduct raids were rolled back.
Immigration attorney Andrew Rankin told FOX13 ICE agents spent hours in the courthouse, arresting people who showed up to their court dates.
RELATED: Memphis journalist recalls spending over a year in ICE custody
"So, these are non-citizens who have had actual court hearings, whether it’s a preliminary hearing or a trial," Rankin said. "And they are being arrested literally outside the courtroom, in the hallway or at the elevator right by the exit."
Rankin said that enforcement has created a complicated situation for his clients; if they don’t show up to a court date, they will surely be arrested. Now, there’s a chance they’ll be arrested even if they show up.
"The best thing that I can do with my clients is strategize about what happens post-detention," he said. Rankin said immigration enforcement has been picking up for months, and he expects it to continue.
RELATED: TACOnganas employees arrested by ICE agents in labor trafficking operation, DHS says
Memphis made national headlines in February when ICE agents were caught on camera arresting employees at a TacoNGanas food truck. Since then, some Mid-South students faced turmoil when they had their international student visas revoked, only to later have them reinstated.
Earlier this month, 94 people were detained during a joint effort between ICE and Tennessee Highway Patrol in Nashville.
"You can change the logistical maneuvers all you want, but they have one common thread," Rankin said. "It is enforcement against both regular and irregular migration. I don’t see that stopping. In fact, I see it continuing to worsen against both classes of people."
RELATED: Advocates rally against proposed immigration legislation
ICE operations at courthouses have been reported around the country in recent days. Rankin told FOX13 what happens at Memphis Immigration Court affects tens of thousands of people because it handles cases from Arkansas, Tennessee and parts of Mississippi and Kentucky.
"It's very concerning if the court itself is a participant in this, when the court is supposed to be an impartial place where justice is done," he said.
FOX13 reached out to the court Monday evening and has not yet heard back.
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Trending stories:
Restaurant Inspection Scores, May 20 – May 26
Deja Davishttps://wreg.com/news/restaurant-report-card/restaurant-inspection-scores-may-20-may-26/
Newest Restaurant Report Card | If you want the latest Shelby County restaurant scores sent directly to your inbox, sign up for it today on WREG’s Newsletter here.Each week WREG is rounding...
Newest Restaurant Report Card | If you want the latest Shelby County restaurant scores sent directly to your inbox, sign up for it today on WREG’s Newsletter here.
Each week WREG is rounding up the highest and lowest scores from Shelby County restaurant inspections. Find more restaurant scores from Shelby County and other Tennessee counties here.
Lowest Scores:
Noodles Asian Bistro7850 Poplar Avenue, Suite #30 Memphis, TN 38138Score: 77Violations include: Moldy lemon inside Coca-Cola cooler; black build-up on ice dispenser and drink nozzles; package of edamame touching noodles; prep coolers are not maintaining 41 degrees; uncovered chips and dry noodles under rice warmer; uncovered food in reach in the cooler next to the rice cookers; grease build-up present on venthood; food build-up on sink, rice warmers, hot holding wells, and fryers; chemicals stored on floor under dishwasher; and wiping cloths improperly stored on cooking line. Full report
Dixie Queen3141 Austin Peay Hwy. Memphis, TN 38128Score: 77Violations include: Male employee with very long hair preparing food without hair restraint; inoperable prep cooler; dirty soda dispenser nozzles, dirty cabinet handles, and dirty kitchen equipment; foul odor coming from floor drain; uncovered flour inside storage cabinets; dirty tongs stored inside hand sink; female employee wearing a nose ring; single service cups stored on floor; damaged ceiling near back exit door from rain water on roof; and dirty floor, walls, ceiling, and venthood. Full report
Perkins American Food Co.3455 Poplar Avenue Memphis, TN 38111Score: 79Violations include: Gnats present; uncovered food; dishes are not covered or face down to prevent contamination; cutting boards are discolored and have excess indentations present; microwaves have chipping present; residue in ovens; water is collected and excessive frost is present in cooler; hot water does not work in women’s restroom; residue is present on toilet seats in women’s restroom; men’s soap dispencer is broken; residue is present on floor tiles under equipment, venthood, and light covers; and dumpster’s plug is missing. Full report
Number One Chinese Kitchen1219 Getwell Road Memphis, TN 38111Score: 83Violations include: Flies in the kitchen area; a box of chicken sitting on the floor in the kitchen; uncovered cookies sitting on a storage shelf; improper labeling of food bins in the walk-in refrigerator; employees not wearing hair restraints; cups for dipping sitting in the flour and sugar bins; utensils sitting all over the kitchen equipment; cutting boards are stained and bruised; kitchen very dirty and equipment needs cleaning; grease build-ip on venthood; stained light fixtures; and dirty vents. Full report
One & Only BBQ1779 Kirby Parkway, Suite #1A Memphis, TN 38138Score: 84Violations include: Raw chicken stored touching metal pans of baked beans; pink build-up in the ice machine; soup containers used as scoops in dry rub containers; and dust build-up is present around the ceiling vent. Full report
Jason’s Deli3473 Poplar Ave., Suite #102 Memphis, TN 38111Score: 85Violations include: Pink and black slime inside the ice machine; gnats present; uncovered food; walk-in freezers do not properly close; food containers stored on the floor in the walk-in cooler; excessive residue in the bread oven; discolored cutting boards; and water is collected on the floors. Full report
Memphis Whistle Restaurant2299 Young Avenue Memphis, TN 38104Score: 85Violations include: Excessive gnats in the kitchen; dirty refrigerator; deep grooves in cutting boards; walls and ceiling need to be deep cleaned; excessive clutter found throughout the kitchen space; and no dates on food items in the reach-in coolers. Full report
100s
Chickasaw Men’s Grill, 3395 Galloway Avenue, Memphis, TN 38122Brendalay Grill Restaurant, 6259 Quintard Street, Arlington, TN 38002Club Windward, 3740 Canada Road, Arlington, TN 38002Ancient Grounds Coffee Shop, 2000 Prentiss Place, Memphis, TN 38112
Memphis must reject Elon Musk’s xAI project
Tyler Fosterhttps://tennesseelookout.com/2025/05/09/memphis-must-reject-elon-musks-xai-project/
Commentary Environmental violence is not progress, no matter how city leaders and corporate elites try to spin itSince the announcement of Elon Musk’s xAI’s supercomputer project in Memphis, city officials — led by Mayor Paul Young — have portrayed it as a transformat...
Environmental violence is not progress, no matter how city leaders and corporate elites try to spin it
Since the announcement of Elon Musk’s xAI’s supercomputer project in Memphis, city officials — led by Mayor Paul Young — have portrayed it as a transformative investment for Memphis, an opportunity to place our city on the cutting edge of artificial intelligence and 21st-century technology.
Yet from the beginning, this project has been shrouded in secrecy, half-truths, and outright lies. The supposed economic development we were promised comes at a devastating cost to public health and environmental safety.
The facts are now painfully clear. xAI’s facility is operating with 35 massive methane gas turbines, burning fossil fuels around the clock in the heart of a historically Black, working-class neighborhood already burdened with some of the highest rates of pollution-related illness in the country. These turbines are industrial behemoths, emitting dangerous levels of formaldehyde and nitrogen oxides, which are linked to severe respiratory and cardiovascular diseases.
When confronted with concerns over the use of gas turbines, Young falsely stated that 15 turbines were active and that the others were simply stored on-site. But independent thermal imaging done by the Southern Environmental Law Center (SELC) proved otherwise: 33 turbines were fully operational, releasing pollutants into the air day and night.
EPA tells South Memphis residents little recourse exists to deal with toxic emissions
This industrial-scale pollution is being generated mere miles from the homes of families who have already lived through decades of environmental neglect and systemic disinvestment. The facility’s location places it in dangerous proximity to the Memphis Sand Aquifer, one of the purest and most vital sources of drinking water in the nation. Our aquifer is already under threat from past industrial activities, and this project only increases the risk of irreversible damage.
At every stage of this process, city officials have treated public concern with contempt and evasion. Public hearings have been scheduled without meaningful outreach, key environmental reports have been kept hidden from public view, and straightforward questions from community members have been met with scripted talking points rather than honest dialogue. The message from City Hall is unmistakable: this project will move forward, no matter what it costs the people of Memphis.
This is an unmistakable act of environmental violence, targeting vulnerable communities that powerful interests believe are too poor, too Black, and too politically marginalized to resist. Southwest Memphis was not chosen by accident. It was chosen because city leaders and corporate executives believed that they could steamroll opposition without consequence.
But they have miscalculated. The people of Memphis are watching, and we are not fooled.
The fight against xAI’s project is about more than just turbines and permits. It’s about the soul of our city. It’s about whether Memphis will continue to allow powerful outsiders — like billionaire Musk — to treat its communities as expendable, or whether we will demand leadership that places the health, dignity and future of its residents above corporate profit.
Memphis deserves better. We deserve leaders who tell us the truth — not after independent investigations force their hand, but from the outset. We deserve a government that places the health of its people and the sanctity of our environment above empty claims of economic progress. We deserve development that empowers communities, uplifts neighborhoods, and protects the environment that sustains us.
City officials must continue to be pressed to disclose all communications, agreements, and impact assessments related to the xAI project. xAI must immediately cease operations until it obtains the proper permits, undergoes a full environmental impact review, and proves that it can operate without jeopardizing the health and safety of Memphians.
Moreover, future projects must not be negotiated behind closed doors with billionaires and developers. They must be driven by community needs, developed transparently, and subjected to rigorous scrutiny. They must center the voices of the people who will be most affected, not exclude them until the damage is already done.
Memphis’ resilience is not in question. But resilience should never be mistaken for consent to exploitation. It does not mean quietly accepting the degradation of our air, our water and our quality of life in exchange for vague promises of “technological innovation” that may never materialize or benefit the communities most at risk.
Memphis has endured too much to be treated as expendable yet again. We must continue to demand accountability, defend our environment and fight for the communities most impacted by these decisions. The future of Memphis must belong to its people — not to outside interests seeking profit at our expense.
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