Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in McAllen, TX

You don't have to be an all-A student from Texas AM Higher Education Center at McAllen near McAllen to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company McAllen, TX

The ABC Marketing Services Difference

For over 20 years, our call center company in McAllen, TX has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing McAllen, TX

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at McAllen Transitional Care Center in McAllen, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care McAllen, TX

Why Hire a Call Center Company in McAllen, TX for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in McAllen, TX can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk McAllen, TX

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support McAllen, TX

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys McAllen, TX

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting McAllen, TX

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in McAllen, TX, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in McAllen, TX

McAllen assistant city manager, BorderFest champion Joe Vera dies at 69

Only have a minute? Listen instead Joe Vera, the man responsible for the success of the city of Hidalgo’s BorderFest and coveted Border Texan of the Year accolade, died Wednesday morning. He was 69.McAllen City Manager Isaac Tawil announced Vera’s death during Thursday’s news conference for Border Texan of the Year, which will be awarded at this year’s MXLAN event in McAllen on May 8.Tawil was visibly shaken by the news.The assistant city manag...

Only have a minute? Listen instead

Joe Vera, the man responsible for the success of the city of Hidalgo’s BorderFest and coveted Border Texan of the Year accolade, died Wednesday morning. He was 69.

McAllen City Manager Isaac Tawil announced Vera’s death during Thursday’s news conference for Border Texan of the Year, which will be awarded at this year’s MXLAN event in McAllen on May 8.

Tawil was visibly shaken by the news.

The assistant city manager for McAllen for nearly 11 years, Vera has worked in public service for more than 50 years and began his career in city leadership in 1996, when he was hired as city manager for Hidalgo.

He was among those considered integral in growing BorderFest, a popular festival held annually since 1976 in celebration of the Rio Grande Valley’s symbiotic relationship with its border with Mexico.

Vera, who had also headed the Hidalgo Chamber of Commerce, was then hired as assistant city manager in McAllen in 2014 and helped grow the city’s events, particularly its holiday parade.

Managing the convention center, Palm View Golf Course and the public library, including the city’s parks, Vera was also active with United Way, the Boy Scouts, Lions Club, 4-H and Sacred Heart Catholic Church.

In a news release announcing Vera’s death, the city of McAllen expressed “profound sadness” over the news and called him a visionary leader “whose dedication and passion transformed McAllen into a vibrant hub of culture and community.”

“His leadership was instrumental in positioning McAllen as a regional destination, notably through the coordination of major events like the McAllen Holiday Parade, which attracted over 240,000 attendees in 2024 and was recognized as the Best New Event by the International Festivals and Events Association in 2014,” the release stated, further noting that the parade was named the World’s Best Parade eight times and the Best Parade in Texas nine times through various organizations, such as the International Festivals and Events Association

Among the honors bestowed upon him over the years include being named to the International Festivals and Events Hall of Fame and the Texas Festivals and Events Association Hall of Honor.

A “legacy … etched into the very fabric of McAllen,” Vera’s legacy is one created from an “unwavering commitment” and vision to grow the city’s events and identity.

“Joe would often quote PT Barnum, ‘The noblest art of all is making others happy.’ In that sense, Joe was … an incomparable artist who brought joy to countless lives,” the city said in the release. “As we gather for the Border Texan of the Year event, another example of Joe’s visionary leadership, let us honor his memory and celebrate the immense contributions he made to our community.

“We extend our deepest condolences to his family, friends, and all who were touched by his remarkable life.”

This Texas City Has Been America’s Most Overweight Since 2022

Texas is the land of delicious food, I mean it's the home of steaks, BBQ, and chili. That doesn't even include all the mouthwatering desserts. I mean, Texas is home to Blue Bell Ice Cream. Not to mention have found a way to layer food in gravy or cheese and we tend to throw everything in a fryer. However, with all the indulgent food Texas isn't even close to being the most overweight in the US. It's somewhere in the middle.That's why it's hard to imagine that a Texas city is ranked as the most obese, overweight, and fattest.Tha...

Texas is the land of delicious food, I mean it's the home of steaks, BBQ, and chili. That doesn't even include all the mouthwatering desserts. I mean, Texas is home to Blue Bell Ice Cream. Not to mention have found a way to layer food in gravy or cheese and we tend to throw everything in a fryer. However, with all the indulgent food Texas isn't even close to being the most overweight in the US. It's somewhere in the middle.

That's why it's hard to imagine that a Texas city is ranked as the most obese, overweight, and fattest.

That honor or dishonor, depending on how you see it, goes to McAllen, Texas. According to a study done by Wallet Hub, this city sits at #1 on the list. McAllen has been the most obese city in the country since 2022 at least.

This Texas city has the highest percentage of obese adults and it is the most physically inactive in the country. McAllen comes in 2nd for the most obese teenagers and 5th for obese children. All these statistics put it at the top of the list.

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In a world that looks down on obesity, this is a title that most cities don't want. People equate obesity with being unhealthy, which isn't always the case. Unfortunately, it's a lose/lose situation for many people. For those who struggle with weight loss and being overweight, the struggle is real. For some no matter what you do the weight won't come off, even with healthy eating and exercise, so you turn to alternative methods like surgery or weight loss drugs. When you finally find a way that works to get the weight off and lose, you didn't do it the "hard" way so you cheated and it doesn't count.

Weight Loss is a billion-dollar industry in the US, in fact, it's estimated at over $425 billion per year. Keeping people overweight is good for business, so it’s no surprise that most of America is overweight or obese.

McAllen wasn't the only Texas city on the top of the list this year. San Antonio made the list at #13 and El Paso at #20.

At least 4 dead after nearly two feet of flooding rain deluges South Texas

Hundreds of water rescues were reported as nearly two feet of rain flooded parts of South Texas.Record-breaking rainfall in South Texas on the evening of March 27 led to deadly floods with lasting impacts.Heavy rain inundated southern Texas Wednesday night through Friday morning, flooding roads and homes and prompting hundreds of water rescues.At least four deaths were reported after over a half year’s worth of rain forced water rescues along the Texas-Mexico border where hundreds were trapped in flooded homes and ...

Hundreds of water rescues were reported as nearly two feet of rain flooded parts of South Texas.

Record-breaking rainfall in South Texas on the evening of March 27 led to deadly floods with lasting impacts.

Heavy rain inundated southern Texas Wednesday night through Friday morning, flooding roads and homes and prompting hundreds of water rescues.

At least four deaths were reported after over a half year’s worth of rain forced water rescues along the Texas-Mexico border where hundreds were trapped in flooded homes and cars stranded in high waters. Three of the deaths occurred in hard-hit Hidalgo County where a declaration of local disaster was issued to help cleanup operations. Carlos Sanchez.

A man drowned in Reynosa, Mexico, the Associated Press reported, citing authorities in the Mexican state of Tamaulipas where nearly 700 people were rescued amid flooding, according to Mexico’s Civil Protection Coordination.

More than 21 inches of rain had been measured a few miles west of Harlingen, Texas. Harlingen typically gets about 24 inches of rain in an entire year.

In McAllen, Texas, a hospital's first floor was flooded forcing staff to divert walk-in and ambulance patients to nearby hospitals and pause visitation hours, it said in a Thursday evening update on Instagram. The hospital was reopening to visitors on Friday, though some parts of the first floor could be “restricted” because of the damage.

Over 50 water rescues were performed in surrounding Hidalgo County, CNN reported. Video on social media from that county showed portions of Interstate 2 underwater with abandoned vehicles and even a fire truck underwater.

In the past 48 hours through Friday morning, at least five AccuWeather AmbientWeather rain gauges in the area reported more than 18 inches of rain: Rio Hondo, Harlingen, Santa Rosa, Stuart Place and Tierra Bonita; the last one reported 19.38 inches. The Harlingen airport measured 14.11 inches, while Port Isabel recorded 13.17 inches.

"Severe flooding has impacted the RGV (Rio Grand Valley) leaving many homes and properties damaged," Cameron County Constable PCT 5 wrote on Facebook. "City and county workers, along with law enforcement, are working tirelessly to assist those in need. This photo captures just how extreme the situation is—residents navigating floodwaters by boat as streets remain submerged. Stay safe, and please avoid flooded areas if possible."

The Texas’ agriculture commissioner said the damage included significant losses to agriculture and livestock. Dozens of school districts and college campuses canceled classes and thousands of power outages were reported.

“The bed is the only thing dry right now, because the sofas are soaked. Everything is soaked,” Jionni Ochoa told the Associated Press from his home in Palm Valley, near Harlingen where he was waiting with his wife to be rescued Friday as the water inside reached their knees.

Two flash flood warnings were in effect early Friday, one for eastern Cameron County and another for west-central Cameron County. Both warned of life-threatening flooding.

River flooding will continue through early next week. The Rio Grande River near San Benito is the only National Weather Service flood gauge in Cameron County that provides a river level forecast. That gauge was at 40.37 feet Friday morning and was forecast to rise to 48.6 feet Saturday and 51.4 feet by Tuesday.

Fortunately, the heavy rain is over, AccuWeather Senior Meteorologist Tom Kines says.

"There can still be a downpour this morning, but these will be few and far between. Dry weather is expected this weekend into the first half of next week, with temperatures above normal," he added.

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McAllen once again tops list for most obese, overweight cities in the US

Only have a minute? Listen instead Hold on to your tortas.A new study conducted by WalletHub determined that the McAllen metropolitan area is the most overweight city in the United States.According to a report on WalletHub’s website that was published on Monday, McAllen has the highest percentage of obese adults and the highest percentage of physically inactive adults.“McAllen, TX, ranks as the most overweight city in the country, because it has the larges...

Only have a minute? Listen instead

Hold on to your tortas.

A new study conducted by WalletHub determined that the McAllen metropolitan area is the most overweight city in the United States.

According to a report on WalletHub’s website that was published on Monday, McAllen has the highest percentage of obese adults and the highest percentage of physically inactive adults.

“McAllen, TX, ranks as the most overweight city in the country, because it has the largest percentage of adults who are obese, at 45%, with an additional 31% overweight but not obese,” the report read. “McAllen also has the second-highest share of obese teenagers and the fifth-highest share of obese children.”

This is the second year in a row that the McAllen area has earned the number one ranking in the annual report.

The list ranked McAllen number one overall, followed by Little Rock, Arkansas; Jackson, Mississippi; Mobile, Alabama; and Knoxville, Tennessee. The next lowest ranking city from Texas to make the list was San Antonio, which came in at number 13.

When it came to the subcategories, McAllen ranked number one in the percentage of obese adults and the percentage of physically inactive adults.

The report added that McAllen residents are also “very affected” by diseases that can result from being overweight.

“One reason why many people in McAllen are overweight is because they don’t exercise very much, as the city has the highest share of physically inactive adults,” the report read. “That may not be entirely their fault, considering McAllen has the second-lowest percentage of residents who live close to parks or recreational facilities.”

Chip Lupo, a writer and analyst for WalletHub who contributed to the report, said that data is pulled from a number of websites including the Centers for Disease Control and Prevention, the United States Census Bureau, and the Bureau of Labor Statistics to help determine rankings.

The data is then broken down into three categories: obesity and overweight, health consequences, and food and fitness. Those categories are then broken down into 19 indicators including physically inactive adults, projected obesity weight rates by 2030, and healthy food access, among others.

“We’re trying to go a little bit beyond,” Lupo said. “People just automatically assume that obesity, overweight is related strictly to diet. It’s a key factor, but there’s other issues and other factors at play, some socioeconomic and some logistically. We try to create a comprehensive look to why some of these cities rank so high in obesity and overweight, and what some of the ones that aren’t and what they’re doing well also.”

He said that the purpose of the report is not to shame anyone, but to raise awareness about where there might be problems so that readers and policymakers can try to make their communities more healthy.

“Number one in this case is, of course, McAllen, Texas,” Lupo said. “So that’s, by our research, considered one of the most obese cities, metro areas in the U.S. Now keep in mind also, this is part of a nationwide problem. I mean, McAllen is the worst among a pretty bad situation nationwide, because we found through our research that 42% of U.S. adults are obese.”

Dr. Ivan Melendez, health authority for Hidalgo County, said that he is not surprised by the results of the study.

“Quite frankly, what does it matter for number one or number 37? We are definitely among the most obese in the country,” he said.

Melendez said that the Rio Grande Valley has always ranked low when it comes to diabetes, hypertension and obesity, access to health care, and education — statistics that are often revealed in similar reports.

“It’s information that we are already aware of, that everyone already knows,” Melendez said. “You look around you and you just see people are overweight. If we bicker over the formulas, or for number one versus number three, you’re missing the point. The point is, we are in a very bad situation when it comes to obesity.”

He said that there are actually a number of factors that can contribute to the problem with obesity in the area.

“When you add an access to quality food, processed food, poverty, a lack of education, genetic predisposition, culture that believes that bigger is better, including weight, it certainly makes a lot of sense why we are where we’re at,” he said.

McAllen Mayor Javier Villalobos said that while he is unsure about the process used to determine the results of the WalletHub report, he said that the city is continuing to try to promote healthier lifestyles for its citizens.

“I think you all know we have over 30-something miles of walking and biking trails and thousands of acres of parks,” Villalobos said. “We just keep on doing stuff that really promotes, but at the very end it is, it is up to the individual.”

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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