Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Los Angeles, CA

You don't have to be an all-A student from California State University, Los Angeles near Los Angeles to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Los Angeles, CA

The ABC Marketing Services Difference

For over 20 years, our call center company in Los Angeles, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Los Angeles, CA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Belmont Village Senior Living Westwood in Los Angeles, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Los Angeles, CA

Why Hire a Call Center Company in Los Angeles, CA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Los Angeles, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Los Angeles, CA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Los Angeles, CA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Los Angeles, CA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Los Angeles, CA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Los Angeles, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Los Angeles, CA

California’s Largest Street Mural Is In L.A. — It Took 400 People To Paint This Half-Mile-Long Piece

Los Angeles has long been deeply connected to art and culture in all its forms: from film to ...

Los Angeles has long been deeply connected to art and culture in all its forms: from film to music. Among the many ways beauty is created and celebrated in the city, street art stands out as one of the most powerful.

Of all the murals you’ll find on building façades across L.A., one of the most important, both for its historical significance and sheer size, is The Great Wall of Los Angeles. Painted in 1978, this monumental piece stretches half a mile (2,754 feet) and stands as a living testament to the city’s rich multicultural background.

The Great Wall tells California’s history through the perspectives of women and marginalized communities. Created during the Chicano Movement, it highlights often-overlooked stories of Native Americans, religious and ethnic minorities, LGBTQ individuals, and civil rights activists. Artist Judy Baca led the project to fill a void in public art representing L.A.’s diverse heritage, making it a lasting cultural landmark.

The mural begins with prehistoric times and moves through pivotal 20th-century events like Chinese labor, the Holocaust, the Great Depression, Japanese-American internment, and civil rights movements. Designed in the style of Social Realism, each section was crafted by different artists under Baca’s guidance, using dynamic lines and figures to create a vivid, unflinching narrative of California’s past up to the 1950s.

More than 400 people helped paint the mural over six summers, with their names recorded on the wall. The project also involved 40 historians and 40 artists who contributed to bringing it to life.

Starter Homes Cost $1M+ In These 113 CA Cities — Here’s Where Buyers Are Feeling The Pinch

It’s no surprise that the cost of living has risen significantly since the pandemic hit in 2020, not just in the US but around the world, especially in densely populated areas. This increase is reflected not only in everyday consumer goods but also in the soaring costs of housing.In fact, according to a ...

It’s no surprise that the cost of living has risen significantly since the pandemic hit in 2020, not just in the US but around the world, especially in densely populated areas. This increase is reflected not only in everyday consumer goods but also in the soaring costs of housing.

In fact, according to a report by Zillow, the American tech real estate marketplace, California tops the list of states where starter homes are valued at over one million dollars. A total of 113 cities in our state are included in the survey, which covers 233 cities overall. The Real Estate platform and databank describes starter homes as those that fall within the lowest third of home values in a particular region.

The $1 million starter home is no longer exclusive to our state. While California still leads by a large margin, half of all U.S. states now have at least one city on the list, including Minnesota and Rhode Island. Following California, New York (32) and New Jersey (20) have the next highest numbers.

According to the data Zillow shared with Patch, these are the 10 most expensive cities in the state:

Meanwhile, the full list of cities in California with starter home prices over $1 million is as follows:

See more: Here Are The 10 Most Affordable Neighborhoods in Los Angeles

Silver Lake’s ‘I LIKE YOU VERY MUCH’ billboard has cost its patron $90,000 so far. He’s not stopping anytime soon

The Silver Lake billboard — sweet but a little awkward — gives no context.“I LIKE YOU VERY MUCH,” it proclaims in blocky, all-caps white text on a solid red background. It stands in a grassy lot facing Sunset Boulevard, near Westerly Terrace.NewsletterYou're reading the Essential California newsletterThe most important California stories and recommend...

The Silver Lake billboard — sweet but a little awkward — gives no context.

“I LIKE YOU VERY MUCH,” it proclaims in blocky, all-caps white text on a solid red background. It stands in a grassy lot facing Sunset Boulevard, near Westerly Terrace.

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The billboard isn’t hawking anything. No name is attached to it. And, um, it doesn’t even know me.

I’ve seen it for years while heading to Dodger Stadium and wondered who, exactly, liked me very much. I am, after all, an acquired taste. My colleague Rebecca Castillo, a video creator for 404 by L.A. Times, solved the mystery this month. Rebecca kindly answered a few of my burning questions. Our interview has been lightly edited for length and clarity.

Rebecca Castillo: The billboard is owned by an advertising company called Lamar, and is rented out by Jordan Bromley, an entertainment lawyer who specializes in music. According to Bromley, it had a very “simple and whimsical beginning.”

In 2011, his friend was driving past the billboard, wondered how much it cost, and called Lamar, which gave a quote of a few hundred bucks a month. Bromley has a house in Silver Lake, an artsy neighborhood he describes as “a hub of activity for musicians.” The billboard, he figured, would be “a fun extension of that.”

Bromley said the phrase “I like you very much” was just something that he would say a lot, and he liked the idea of having “fun, positive messaging” in the neighborhood.

Bromley told me the billboard has been up since 2011, usually for 10 months a year. It usually has the white text and red background, but Bromley has put up a green background around Christmastime. Sometimes his friends rent out the billboard. His one rule is that it can’t be used for direct advertising — just for art or messaging.

The first thing he said to me when I called to ask if I could interview him was: “I’ve been waiting for this day.” So, it definitely didn’t come as a surprise.

If anything, he was surprised it hadn’t happened sooner. He assumed people must have been wondering about it.

Bromley now pays around $500 a month. He did some (very) quick math and estimates he has spent around $90,000.

It was before I lived in Silver Lake. I was dating someone who would send me pictures of it. Now, I live in Silver Lake and pass it every day. And it’s pretty funny that my relationship to that billboard outlasted my relationship with that person.

If it doesn’t, then it’s a great liar.

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May 22, 2025

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And finally ... from our archives

On May 22, 1992, television host and comedian Johnny Carson ended his 30-year reign on NBC’s “The Tonight Show.”

The Times’ Rick DuBrow recapped the emotional farewell, which ended with Carson telling viewers: “I bid you a very heartfelt good night.”

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Two workers fired from LAHSA had accused top executive of improper behavior

May 22, 2025 3 AM PTTwo fired employees who received a combined $800,000 in legal settlements from the Los Angeles Homeless Services Authority had accused the agency’s chief executive of hiring cronies for top jobs, attempting to destroy records and being “extremely inebriated” at an out-of-state conference, according to records released Wednesday.Emily Vaughn Henry, a deputy chief information officer, said in a May 2024 settlement demand letter that she was fired after voicing multiple complaints about Va Lec...

May 22, 2025 3 AM PT

Two fired employees who received a combined $800,000 in legal settlements from the Los Angeles Homeless Services Authority had accused the agency’s chief executive of hiring cronies for top jobs, attempting to destroy records and being “extremely inebriated” at an out-of-state conference, according to records released Wednesday.

Emily Vaughn Henry, a deputy chief information officer, said in a May 2024 settlement demand letter that she was fired after voicing multiple complaints about Va Lecia Adams Kellum, the top executive at the homeless agency, also known as LAHSA.

Kristina Dixon, formerly the agency’s chief financial officer, characterized her termination last year as part of a “witch hunt.” In her demand letter, sent to LAHSA in June 2024, her lawyer accused Adams Kellum of “hiring inexperienced key staff in critical positions simply because she worked with them before at her prior job.”

LAHSA officials “strenuously denied the allegations” contained in the two demand letters, saying in a statement that the agency “made a business decision to resolve these matters with advice of outside counsel.”

Adams Kellum, in an interview Wednesday, defended the staffers who were hired during her tenure, describing them as “highly qualified.” She declined to provide specifics on the two termination cases, instead offering a broader assessment of her management decisions.

“I came to LAHSA to try to make it better, and not to make excuses, and to put it on a path to improvement,” she said. “Hard decisions had to be made. Changes had to be pursued.”

Vaughn Henry’s lawyer made an opening request last year for a $3.5 million settlement, saying a financial resolution would help the agency avoid “long, costly litigation.” That same attorney made an initial offer for Dixon to receive $1.5 million.

“There is already a high level of public and media interest in the recent terminations at LAHSA, and a public lawsuit will undoubtedly have far-reaching repercussions for many City and County officials,” the two letters state.

LAHSA’s board resolved the claims in March, agreeing to pay $450,000 to Dixon and $350,000 to Vaughn Henry. LAHSA paid $200,000 of the settlement, with insurance covering the remainder.

The settlement demand letters, and the settlement amounts, were first reported on by LAist, but with key details redacted. Under continued pressure from the public radio outlet, LAHSA released more complete versions of the demand letters on Wednesday with far fewer redactions.

Among the newly unredacted claims, Vaughn Henry alleged that Adams Kellum tried without success to delete two emails sent to her by Mayor Karen Bass. Vaughn Henry also alleged that Adams Kellum, while attending a conference in Washington, D.C., became “extremely inebriated and got a ‘lap dance’ from a female consultant that she had just hired to do work for LAHSA.”

LAHSA, in a statement, said that no complaint was filed related to the issue of improper behavior in Washington, D.C. Adams Kellum, during her interview, said the claims were not true.

“I did not do that,” she said. “And that’s not the way I carry myself as a professional.”

The release of the letters comes at a tumultuous time for LAHSA. The Los Angeles County Board of Supervisors voted last month to pull more than $300 million from the agency, following damaging audits of its financial oversight. Days later, Adams Kellum announced she would resign from her post, offering to remain for 120 days.

Now, with her departure imminent, Adams Kellum has had to contend with allegations from staffers who were fired from the agency more than a year ago.

Vaughn Henry, the former LAHSA data management expert, accused Adams Kellum of asking her in October 2023 to delete two emails that Bass had sent to her from her personal email account. Vaughn Henry said she refused and told Adams Kellum that the agency had a seven-year retention policy on all emails.

“Vaughn Henry believes [Adams] Kellum ultimately terminated her in retaliation for refusing to violate the retention policy and delete Mayor Bass’ email,” the claim states.

Dixon, in her demand letter, said Adams Kellum hired unqualified “cronies” to high-level positions, including seven staffers from St. Joseph Center, the Venice-based homeless services agency Adams Kellum led until 2022. The salaries for the new hires ranged from $180,000 to $220,000, creating “budget deficits for an already tight agency budget,” the letter states.

Dixon said her decision to challenge Adams Kellum’s hiring practices made her a target for “adverse treatment and retaliation” — and ultimately her termination, the letter said.

Adams Kellum said that she asked for four of her colleagues from St. Joseph to come with her to LAHSA when she was recruited by the agency in 2022. That agreement was approved by LAHSA’s board, she said.

“I knew when I was coming to LAHSA that we had a big job ahead,” she said. “And I did not believe I had enough time to do it alone without a team that could help us be successful.”

Adams Kellum also said she did not request the deletion of any messages from the mayor.

Clara Karger, a Bass spokesperson, said in an email that the mayor has “no knowledge” of the LAHSA staffer’s deletion allegation.

Los Angeles, CA – Injuries Sustained in Crash at Mateo St & E 7th St in Central City East

Los Angeles, CA (May 21, 2025) – A vehicle collision with reported injuries occurred late Tuesday night in Central City East at the intersection of Mateo St and E 7th St, a busy area on the edge of Downtown Los Angeles.The crash took place at approximately 10:34 p.m., prompting a rapid response from emergency medical services and law enforcement. One or more individuals were reportedly injured in the incident, and paramedics provided on-site care before determining whether hospital transport was necessary.While the...

Los Angeles, CA (May 21, 2025) – A vehicle collision with reported injuries occurred late Tuesday night in Central City East at the intersection of Mateo St and E 7th St, a busy area on the edge of Downtown Los Angeles.

The crash took place at approximately 10:34 p.m., prompting a rapid response from emergency medical services and law enforcement. One or more individuals were reportedly injured in the incident, and paramedics provided on-site care before determining whether hospital transport was necessary.

While the exact number of vehicles involved has not been confirmed, witnesses noted significant vehicle damage and a brief traffic disruption as authorities worked to secure the area. Mateo St and E 7th St is a well-traveled route, particularly for delivery trucks and late-night traffic near industrial and warehouse zones.

At this time, no official cause has been announced. Authorities are likely investigating whether driver fatigue, distraction, or failure to yield may have contributed to the crash. Roadway lighting and traffic signal timing in that area may also be reviewed as part of the response.

Our thoughts are with all those injured in this collision, and we hope for a swift recovery.

Dangers of Late-Night Collisions in Industrial Urban Zones

Central City East is a high-traffic area where commercial, residential, and freight movement intersect—especially around streets like Mateo and E 7th. When collisions happen in these industrial corridors, the risk of injury increases due to larger vehicles, reduced visibility, and less consistent traffic flow at night.

The crash reported Tuesday highlights ongoing concerns about safety in urban environments after dark. Drivers moving through commercial zones may not expect pedestrian crossings, sudden turns, or other vehicles approaching from unlit alleys and side streets. Even small misjudgments can lead to injury-causing accidents.

In the aftermath of such collisions, victims often face logistical challenges that go far beyond the moment of impact. From filing insurance claims to arranging transportation or medical care, navigating recovery alone can be overwhelming.

If you or someone close to you was hurt in the crash at Mateo St and E 7th St, Local Accident Reports is ready to help. We offer timely information, personalized support, and access to resources that can assist you as you recover physically and emotionally. Contact us today to learn more about how we can help you move forward after an accident.

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